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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 127094 Views
  • 32 replies
  • 8 likes
  • 127094 Views
  • 32 replies
  • 8 likes

Explicit Content On Family Account

PlanPremiumCountry EngandDeviceiPad, Iphone, DesktopOperating SystemiOS 10, Windows 10 My Question or Issue Hi i have a family account. I've go the explicit content lock on my account as i am the owner but i can't find the option for all the other ac...

  • Newbie
  • Plan Premium Country  Engand Device iPad, Iphone, Desktop Operating System iOS 10, Windows 10   My Question or Issue  Hi i have a family account. I've go the explicit c...
  • jayess201
  • Newbie
  • 7268 Views
  • 2 replies
  • 6 likes
  • 7268 Views
  • 2 replies
  • 6 likes

Invite family member button not working

Plan: Premium for family CountrySweden Operating SystemWindows 10 My Question or IssueWhen i click the button "Send Family invitation" nothing happens.

  • Newbie
  •   Plan: Premium for family   Country Sweden   Operating System Windows 10   My Question or Issue When i click the button "Send Family invitation" nothing happens.  
  • rmiles7721
  • Regular
  • 528 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 528 Views
  • 3 replies
  • 0 likes

Buttons not working

PlanPremium for FamilyCountry IndonesiaDevice(Android)Operating System(Android) My Question or IssueTried to add a family member but send invitation button did not work, it was grey.Tried to cancel subscription and rejoin the premium for family, butt...

  • Newbie
  • Plan Premium for Family Country  Indonesia Device (Android) Operating System (Android)   My Question or Issue Tried to add  a family member but send invitation button did n...
  • rmiles7721
  • Regular
  • 785 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 785 Views
  • 2 replies
  • 0 likes

Solved!! importar mis datos de cuenta individual

I live in spainus iphone 5s Necesito importar los datos de mi cuenta individual a mi nueva cuenta Plan Familiar Premium. ¿Como lo hago?

  • Casual Listener
  • I live in spain us iphone 5s   Necesito importar los datos de mi cuenta individual a mi nueva cuenta Plan Familiar Premium. ¿Como lo hago?
  • Bittencourt
  • Spotify Star
  • 1041 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 1041 Views
  • 5 replies
  • 0 likes

Não consigo digitar um e-mail para envio de convite

Tenho um plano familiar e 3 convidados, e gostaria de convidar um 4º mas não consigo nem ao menos digitar o e-mail para convite. Chego até a página Plano Familiar e ao clicar em MANDAR CONVITE nada acontece, a página não atualiza, nem abre um pop-up ...

  • Newbie
  • Tenho um plano familiar e 3 convidados, e gostaria de convidar um 4º mas não consigo nem ao menos digitar o e-mail para convite.   Chego até a página Plano Familiar e ao clicar em MANDAR CONVI...
  • Bittencourt
  • Spotify Star
  • 330 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 330 Views
  • 2 replies
  • 0 likes

my music is interrupted by one other family member spotify family

My Question or IssueHello, I've bought spotify family. We are 5 members using it on mobiles. My probleme is that I can't listen to my music when my daughter doest on her side. Her music interrupts mine and vice versa. When I look at my account (I'm U...

  • Newbie
  •     My Question or Issue Hello, I've bought spotify family. We are 5 members using it on mobiles. My probleme is that I can't listen to my music when my daughter doest on her side. Her m...
  • Bittencourt
  • Spotify Star
  • 1446 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1446 Views
  • 1 replies
  • 0 likes

Strange Usernames

hi can anyone tell me why 2 of my family members are down as “a b” as there names on my family members account. Screenshot Attatched thanks

  • Casual Listener
  • hi   can anyone tell me why 2 of my family members are down as “a b” as there names on my family members account. Screenshot Attatched   thanks
  • OneByBoo
  • Roadie
  • 1245 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1245 Views
  • 3 replies
  • 0 likes

Family plan - living together verification

PlanFamily PremiumCountry Australia My Question or Issue I have recently started a family plan with my housemates. We live at the same address however, my housemates have been taken off the account saying that they were unable to very that we all liv...

  • Newbie
  • Plan Family Premium Country  Australia     My Question or Issue  I have recently started a family plan with my housemates. We live at the same address however, my h...
  • OneByBoo
  • Roadie
  • 2310 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 2310 Views
  • 1 replies
  • 1 likes

Aile icin Premium

Aile içi premium almak istiyorum.Edinme sürecim nedir anlatır mısınız?Mesela ödeme işlemine geçtikten sonra neler oluyor?

  • Newbie
  • Aile içi premium almak istiyorum.Edinme sürecim nedir anlatır mısınız? Mesela ödeme işlemine geçtikten sonra neler oluyor?
  • Brunelicia
  • Community Legend
  • 644 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 644 Views
  • 1 replies
  • 0 likes

Spotify family account how to play on diff alexa echo at the same time

PlanPremium family accountCountry PhillipinesDeviceSamsung galaxy 8 edgeOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am the owner of q family account in spotify, and we have 4 echo, which placed on diff places in our...

  • Newbie
  • Plan Premium family account Country  Phillipines Device Samsung galaxy 8 edge Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I am the o...
  • Brunelicia
  • Community Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 281 Views
  • 1 replies
  • 0 likes

Error en plan familiar....

Plan PremiumCountry Honduras Device Samsung GalaxyOperating System Android My Question or Issue A ver.... No entiendo porque lo hacen tan dificil. Yo me mude, y busque "como se cambia direccion de cuenta" la solucion que salia era que habia que crear...

  • Visitor
  • Plan Premium Country Honduras  Device Samsung Galaxy Operating System Android   My Question or Issue  A ver.... No entiendo porque lo hacen tan dificil. Yo me mude...
  • Brunelicia
  • Community Legend
  • 1029 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 1029 Views
  • 1 replies
  • 1 likes

Can't add to Spotify Family

PlanPremium FamilyCountry UKDevice xperia xOperating System(Android Oreo) My Question or Issue I have been trying to add my mum to my family plan but she keeps getting an error message "YOU'RE UNABLE TO JOIN THID FAMILY PLAN" I had already sent the i...

  • Newbie
  • Plan Premium Family Country  UK Device xperia x Operating System (Android Oreo)   My Question or Issue  I have been trying to add my mum to my family plan but she k...
  • Brunelicia
  • Community Legend
  • 711 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 711 Views
  • 1 replies
  • 0 likes

Problemas con Plan Familiar Premium

Mi cuenta estaba en un plan familiar con un primo con el que vivía pero el decidió cerrar su cuenta así que abrí una nueva suscripción con mi hermano, cuando trate de mover mi cuenta a la nueva cuenta familiar me dice que NO PUEDO MOVER MI CUENTA DE ...

  • Newbie
  • Mi cuenta estaba en un plan familiar con un primo con el que vivía pero el decidió cerrar su cuenta así que abrí una nueva suscripción con mi hermano, cuando trate de mover mi cuenta a la nueva cuent...
  • Billy-J
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 317 Views
  • 1 replies
  • 0 likes

Can't Add Family Member To Family Plan

I am trying to add a fourth family member (who resides with me)_to my family premium account. I send them the invite and they recieve the invite. However, when they click on the "accept invite" tab it takes them to my "Account Overview" section every...

  • Newbie
  • I am trying to add a fourth family member (who resides with me)_to my family premium account.  I send them the invite and they recieve the invite. However, when they click on the "accept i...
  • Billy-J
  • Spotify Star
  • 2710 Views
  • 1 replies
  • 4 likes
  • Premium for Family
  • 2710 Views
  • 1 replies
  • 4 likes

Upgrade from Premium to Family

I have recently upgraded from Premium to Premium for family but non of the details have changed on my account and when my children log in they cut my listening off.They have had the invite emails sent but when you open them it only asks to log in and...

  • Newbie
  • I have recently upgraded from Premium to Premium for family but non of the details have changed on my account and when my children log in they cut my listening off. They have had the invite emails s...
  • Maxim
  • Spotify Star
  • 519 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 519 Views
  • 1 replies
  • 0 likes

Loss of owner status (family plan)

I have had family plan for a few years now. I was the owner until my account got hacked. Then I had live help from a Spotify staff to reset my account and username while keeping all of my playlists, etc. The problem now is that it appears I'm not the...

  • Newbie
  • I have had family plan for a few years now. I was the owner until my account got hacked. Then I had live help from a Spotify staff to reset my account and username while keeping all of my p...
  • Maxim
  • Spotify Star
  • 863 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 863 Views
  • 1 replies
  • 0 likes

Solved!! Wife can not join family plan

PlanPremium Family PlanCountry AustriaDeviceMacOperating SystemiOS, Mac My Question or Issue My wife can not join the family plan. Appartenly I got an E-mail where I had to confirm her but I somehow deleted it and now when she fills all the informati...

  • Newbie
  • Plan Premium Family Plan Country  Austria Device Mac Operating System iOS, Mac  My Question or Issue  My wife can not join the family plan. Appartenly I got an E-mail where I...
  • Maxim
  • Spotify Star
  • 632 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 632 Views
  • 1 replies
  • 0 likes

Family Plan

PlanPremium for FamilyCountry BrasilDeviceSamsung Galaxy J7Operating SystemAndroid Oreo My Question or Issue:I moved out of my family to go to college and after just less than a month I've been kicked out of my family premium spotify. It has been mor...

  • Newbie
  • Plan Premium for Family Country  Brasil Device Samsung Galaxy J7 Operating System Android Oreo   My Question or Issue: I moved out of my family to go to college and after j...
  • Bittencourt
  • Spotify Star
  • 331 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 331 Views
  • 1 replies
  • 0 likes

Paid but show free account

I have paid the premium for family subscription on Jan 18 but today when I log in my account, it has shown that my account is free instead of a premium one.PlanFree/PremiumCountry Hong KongDevice(iPhone 6s) Operating System(iOS 10, Android Oreo, Wind...

  • Casual Listener
  • I have paid the premium for family subscription on Jan 18 but today when I log in my account, it has shown that my account is free instead of a premium one. Plan Free/Premium Country  Hong K...
  • Bittencourt
  • Spotify Star
  • 843 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 843 Views
  • 1 replies
  • 1 likes

Family Premium I cannot listen to my own music

Hi. Need help as this drives me crazy: We have a family account, each member is registerd with his own email address & mobile number and still, when I play my music and my son picks some other music, my selection is stopped and I am forced to listen ...

  • Newbie
  • Hi. Need help as this drives me crazy: We have a family account, each member is registerd with his own email address & mobile number and still, when I play my music and my son picks some other m...
  • Bittencourt
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 239 Views
  • 1 replies
  • 0 likes