Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi All,
I have Spotify Premium Family with 4 users and we all use Spotify on our phones, in our cars and on Alexa's in the house.
The problem I have is that if I'm listening on my phone or in the car and somebody at home starts to play music on one of our Alexa devices it either cuts on what I'm listening to or starts playing whatever the person at home is listening to.
If I restart my music is changes what the person at home is listening to. Is there a way to delink the two so I can play my music on the go and they can play theirs at home without us interfering with each other?
Thanks
Hey @stevehall116,
Thanks for reaching out!
The highlighted issue can be resolved if you set up an Amazon Household, which will allow you to have multiple profiles in the same account, linked to all your separate Spotify accounts. Check the floated top answer from this thread for more info on the subject 🙂
We're here for you should any questions pop up!
Thank you for everyone who contributed to this thread! I'm experiencing the same issue, Spotify Premium Family account. Kids who do not and will not any time soon have their own phones or individual accounts, but have profiles on our family spotify. I just purchased our first Alexa Echo 5 as a test, and it's been great. However, it appears purchasing more for different rooms in the house won't work with Spotify as we are already having the issues with the kids wanting to change songs and it cuts out the podcasts I'm listening to on my phone. I want something when they can listen to their own music on their own alexa device. Seems this is not possible with spotify and switching to Amazon music is the option?
Annoying because I looked into this before purchasing and both Spotify and Amazon support gives the 'set up Amazon Household' answer. Maybe other devices like those from Google might work better?
H, we are having the EXACT same issue as you! Did you ever get anywhere with sorting this out?
Voice commands would still work. Each person could have a speaker group "Alexa, play the chemical Brothers on "name of wife group"
But this would still use the same Spotify account, so if I was listening to sporting my car and my wife said this voice command in the house, my Spotify would either stop playing or start playing the chemical brothers.
This issue has been driving me nuts for years. Recently we had a Christmas eve party at home, where the kids were listening music in their bedrooms too and everytime the kids wanted to listen a song it removed the music from the downstairs speakers. This happens all the time and it’s been years without a fix by Spotify. I’m considering move to apple one or amazon music as it’s extremely annoying. Also, my Spotify playlist and yearly “rewinds” are now reigned by peppa pig and Taylor swift’s songs. @spotify do something now.
What is the specific command? Do we always need to say “play music on Jane’s Spotify account’ every time to make sure the music is played from the correct Spotify account or is there a way to default and account to a specific device?
I have been trying to look for a solution for the same issue for the past 9 months and still couldn't find anything.
Same here, I am absolutely baffled at the fact that this is still not sorted out by Spotify/Amazon!! We specifically bought the echoes and the premium family service from spotify to avoid the sharing spotify account issue. My kids don't have their own phones (they are too young) and it doesn't make sense that they cannot access their own music in their room's echoes...it is 2024 for goodness sake! They should at least inform people about this when they are about to sign up for the Family Premium account. Massively disappointed as I am a spotify premium user since more than a decade...
UPDATE: Just connected to Amazon help and the guy in the chat said this "issue is, spotify does not allow us to have multiple spotify accounts registered to the alexa skill...unfortunately this is one restriction in place from the third party source" So they say Spotify is the one restricting the use of one spotify account to each amazon account...it's messed up, at least Spotify should come up with they own set of ai hardware to provide families with music!!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…