Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
No link do Spotify consta a informacao que os 2 primeiros meses serao gratuitos. Entretanto, ao clicar no link, na pagina de adesao aos planos, apenas consta o valor mensal e nao e citado mais o meses gratuitos.Gostaria de aderir dessa forma, conside...
Hi Spotify has a support email? Anything? I am going to be charged for two more months without being able to cancel the charge! - I've moved officially a few days ago back to my homeland Israel after a few months in Germany.- Couldn't change address,...
Hey everyone, I've got a number of issues happening with spotify: 1. When I send an invitation to join my family subscription my name is shown as some gibbersih code in the email, rather than the real name. My guess is that's because of linking with ...
Hello i paid for a wrong account (thats my another account which i did not use it- *snip*) I wanna cancel it and use that payment for my active account ( *snip*) Its such a bad mistake, i hope it can be tolerable.
Tenho o plano familiar e sempre no final do mes pago o spotify na fatura do cartao de credito. Mes passado eu paguei e apareceu ontem que teve algum problema de pagamento (nao sei como, ja que eu paguei) e aparece desde entao notificacoes avisando es...
HolaYa teniamos el plan familiar, pero lsr cancelo unas horas y lo volvimos a contratar y nos aparece que tenemos que poner la misma direccion (lo cual ya lo hicimos) pero no nos deja entrar al plan familiar
So i'm currently on my mums spotify account who is the owner of the spotify family! For some reason under her account there is no way to add members, see who is linked to the account or any other details. All it states is that she is on family premiu...
Hi, When I am trying to join my brother family spotify it is asking me for a street number and zip code. We live in the country in Ireland and have no numbers or zip codes. Any suggestions on how to get past this? It wont be let join the plan otherwi...
Can I upgrade to Premium for Family and sign up my son even though he doesnt live full time with me? He is only 12 and cannot be looked up in the public address book. How do you validate him if I try? Do I risk his account getting disabled because yo...
PlanPremium: Family planCountry PeruDeviceOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI cant add my brother to my family plan even though he LIVES in the same house as I do. Everything was alright ultil yesterday when ...
PlanPremiumCountry SingaporeDeviceiPhone 6sOperating SystemIOS 11.4 My Question or Issue Suddenly my son’s account being removed from my family membership group & I tried to resend the invite email but he can’t subscribed to my family group.
My family member sent me the invitation. When I complete all the file and click "Sent", it says I can not connect to this family plan. All the files are filled correctly. same Street name and same street number. Same post code. I don't understan. Wha...
Merhabalar. Aile icin premium kullanmaktayiz fakat aileye 3. bir kisi eklendiginde diger 2 kisi atildi ve tekrar davet gonderip adresi harfi harfine ayni yazdigimizda bile kabul etmiyor. Bunu nasil halledebiliriz ?
Kartimdan 20.97 tl kesildi premium olmak icin ama hala premium olamadim ve hala kart bilgilerim isteniyor.
saya bergabung di spotify family, namun kemarin tiba2 saya menjadi free.. apa yang harus saya lakukan?bisakah saya mendapatkan email CS atau nomert telefon spotify indonesia agar prosesnya bisa lebih cepat dalam memperbaikinya? Terima Kasih
Y can't I pay for my family plan? I've tried 2 different cards that I've used before and cards fr friends and still won't take my money. I want to take to someone and can't find the option to do so. I'm about to delete Spotify off my phone and deal w...
He querido activar mi cuenta premium, y no me ha llevado nungun e mail ni nada, ni se me ha activado la cuenta, eso si, me han cobrado el importe.
Every month my payment is unsuccessful and every month I have to write same card information. It happens for the last 3 4 months. Why do I have to update the same information each month
Bonjour, je suis actuellement en mission volontaire service civique et beneficie d'une carte "service civique" qui m'offre les memes avantage qu'une carte etudiant. Cependant, l'offre spotify premium etudiant et son moteur de recherche des ecoles ne ...
Sono stato invitato per accedere a Premium family, pero nonostante aver dato l'indirizzo mail utilizzato con facebook (perche il mio account e legato al social, non possiedo altre credenziali), e nonostante la mail mi arrivi all'indirizzo corretto, l...