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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77181 Views
64 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
94651 Views
72 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
77494 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
208515 Views
267 replies
35 likes
PlanFamily premiumCountry SwitzerlandDevice(iPhone 7Operating System(iOS 10, My Question or Issue
Plan Family premium Country Switzerland Device (iPhone 7 Operating System (iOS 10, My Question or Issue
Spotify Legend
663 Views
2 replies
0 likes
My daughter is using 2 of my 5 family accounts. I need to remove one of them but when she looks at her account in her app it only shows a number. How do I cross reference that number back to which is the active account in my master log in? If I were ...
My daughter is using 2 of my 5 family accounts. I need to remove one of them but when she looks at her account in her app it only shows a number. How do I cross reference that number b...
Spotify Legend
769 Views
1 replies
0 likes
Buenas tardes, en Chile tenia cuenta premiun, ahora vivo en República Dominicana y quiero contratar plan familiar pero deseo pagar con la tarjeta de Chile ya que aún no tengo tarjeta de crédito en RD, es posible pagar con dicha tarjeta?. Desde ya agr...
Buenas tardes, en Chile tenia cuenta premiun, ahora vivo en República Dominicana y quiero contratar plan familiar pero deseo pagar con la tarjeta de Chile ya que aún no tengo tarjeta de crédi...
Spotify Legend
640 Views
1 replies
0 likes
Premium familyAustraliaSending from Samsung s7Android oreo Cannot send the email to family members. Have tried many times. Have tried other alternate email addresses. Please help or refund my money.
Premium family Australia Sending from Samsung s7 Android oreo Cannot send the email to family members. Have tried many times. Have tried other alternate email addresses. P...
Spotify Star
1122 Views
6 replies
0 likes
I just signed up to family share plan that includes the Google Home mini for $.99Its been a couple of hours now and I have not received the email from Spotify with the link/promo code that is needed to purchase the Google home mini via the Google web...
I just signed up to family share plan that includes the Google Home mini for $.99 Its been a couple of hours now and I have not received the email from Spotify with the link/promo code that is n...
Casual Listener
4527 Views
12 replies
0 likes
Hi, after some reading I understand you have to cancel the family account to change the address associated, I tried this, even though I had just signed up, I found I could not create a new account until the old account expires, in a whole month? I mu...
Hi, after some reading I understand you have to cancel the family account to change the address associated, I tried this, even though I had just signed up, I found I could not create a new account u...
Spotify Star
699 Views
1 replies
0 likes
Me and my gf just moved in together. I changed adress. She invites me to the familyaccount but when we look at the list it is not my name but my ex girlfriends name. It's my Spotify account and my email and she got nothing to do with it. My X and I u...
Me and my gf just moved in together. I changed adress. She invites me to the familyaccount but when we look at the list it is not my name but my ex girlfriends name. I...
Spotify Star
373 Views
1 replies
0 likes
PlanPremium FAMILYCountryIRELAND My Question or IssueHi what address do i use when ive started family i signed up with facebook and live in new house now,plus my papypal address is linked to new home?my family members are being promted for an address...
Plan Premium FAMILY Country IRELAND My Question or Issue Hi what address do i use when ive started family i signed up with facebook and live in new house now,plus my p...
Casual Listener
1542 Views
2 replies
0 likes
Hi, I'm glad now that Spotify (Premium) is available in Qatar, I've used Family Premium before in Malaysia, I was wondering if I can transfer everything (family premium to Qatar). I checked there is only option for Premium, but not family, is Family ...
Hi, I'm glad now that Spotify (Premium) is available in Qatar, I've used Family Premium before in Malaysia, I was wondering if I can transfer everything (family premium to Qatar). I c...
Spotify Star
1242 Views
1 replies
0 likes
PlanPremiumCountry GreeceDevice(Samsung Galaxy j3)Operating System( Android .) My Question or IssueI had premium account and I upgraded to premium family. I have been charged 83 euros but I don't have family! The transaction id is 995704060695107 I h...
Plan Premium Country Greece Device (Samsung Galaxy j3) Operating System ( Android .) My Question or Issue I had premium account and I upgraded to premium family. I have been c...
Spotify Legend
991 Views
2 replies
0 likes
Just upgraded from Premium to Family Premium. But once taken to Google to redeem offer for Google Home Mini they are all out of stock... any suggestions would be greatly appreciated, just trying to make sure we will in fact be receiving one
Just upgraded from Premium to Family Premium. But once taken to Google to redeem offer for Google Home Mini they are all out of stock... any suggestions would be greatly appreciated, just trying to m...
Spotify Legend
1029 Views
3 replies
5 likes
I awoke to confirmation emails that I was upgraded to Family and charged an extra $5 for the month... and offered some Google device. I have no family living here, and have not been in Spotify in the last bit, so I would never have upgraded to a plan...
I awoke to confirmation emails that I was upgraded to Family and charged an extra $5 for the month... and offered some Google device. I have no family living here, and have not been i...
Spotify Legend
934 Views
3 replies
0 likes
PlanPremium familyCountry PolandDeviceiPhone X, PC’s, S9+, IphonesOperating SystemIOS 12, Windows 10, newest android My Question or Issue hello, everytime i renewing family subscription, Every member gets kicked, localisations /addres are confirmed o...
Plan Premium family Country Poland Device iPhone X, PC’s, S9+, Iphones Operating System IOS 12, Windows 10, newest android My Question or Issue hello, everytime i...
Spotify Legend
583 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry ItalyDeviceIphone7Operating System(iOS 10 My Question or Issue Ho attivato un abbonamento premium family e vorrei...
...0 My Question or Issue Ho attivato un abbonamento premium family e vorrei condividerlo con i miei coinquilini però dopo aver mandato loro l’invito non li fa accedere dicendo che l...
Spotify Legend
983 Views
1 replies
0 likes
We have basically had it with the casting dropouts on Spotify, weeks now of not being able to cast one song with out dropouts.All software is up to date, strong WiFi, devices within metres of each other. Constant dropouts. Zero help from Spotify bar ...
...ach other. Constant dropouts. Zero help from Spotify bar us helping each other. Cancelling Spotify, what alternative has the same type of family accounts? Plan Family premium C...
Spotify Legend
984 Views
1 replies
0 likes
Plan: PremiumCountry: USA My Question or Issue:When I send an invite to a family member to the premium plan owned by me, the email generated and sent to them says "Zach invited you to his account." My name is not Zach. How can I fix this?
Plan: Premium Country: USA My Question or Issue: When I send an invite to a family member to the premium plan owned by me, the email generated and sent to them says "Z...
Spotify Legend
1073 Views
4 replies
0 likes
PremiumCountryCosta Rica DeviceSamsung J7 ProOperating SystemAndroid 8.1.0 My Question or Issue Me gustaría pagar mi suscripción anual este fin de año y me quiero saber como hacerlo y si me pueden hacer un descuento al pagar anualmente.
Premium Country Costa Rica Device Samsung J7 Pro Operating System Android 8.1.0 My Question or Issue Me gustaría pagar mi suscripción anual este fin de año y me quiero sab...
Spotify Legend
9921 Views
1 replies
0 likes
PlanPremium FamilyCountry BelgiumDeviceSamsung A3 2017Operating System My Question or Issue My account has recently been removed from a SPOTIFY family subscription.I ask the owner of the Family account to send me a new invitation to join again the su...
Plan Premium Family Country Belgium Device Samsung A3 2017 Operating System My Question or Issue My account has recently been removed from a SPOTIFY family subscription....
Spotify Legend
703 Views
1 replies
0 likes
PlanPremiumCountry DeviceMac miniOperating SystemiOS 10 My Question or IssueI upgraded to Family Premium and when we try and accept the invite it takes us to our payment information, which has not changed. When i type the link sptify.com/family/redee...
Plan Premium Country Device Mac mini Operating System iOS 10 My Question or Issue I upgraded to Family Premium and when we try and accept the invite it takes us to o...
Spotify Star
330 Views
1 replies
0 likes
PlanFamilyCountry IrelandDeviceOne +Operating SystemAndroid My Question or Issue We have a family plan in the house which I have been invited to but when I get the link in the email and enter my address for verification it just refuses to allow me in...
Plan Family Country Ireland Device One + Operating System Android My Question or Issue We have a family plan in the house which I have been invited to but when I get t...
Spotify Star
359 Views
1 replies
0 likes
