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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20244 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179285 Views
32 replies
9 likes
PlanFriends and Family PremiumCountryAustraliaDevice(iPhone X)Operating System(iOS 11.4) My Question or IssueI have paid for Preimum for Family, and it isn't working. My account still says Preimum, and I am still having 'Spotify war' with my wife, wh...
Plan Friends and Family Premium Country Australia Device (iPhone X) Operating System (iOS 11.4) My Question or Issue I have paid for Preimum for Family, and it isn't working....
Moderator
365 Views
1 replies
0 likes
PlanPremiumCountryNetherlandsDevice Operating System My Question or Issue I would like to have a family subscription to allow my two sons to listen to their own music on Spotify. However, i am co-parenting, and they live 50% in my house and 50% in th...
Plan Premium Country Netherlands Device Operating System My Question or Issue I would like to have a family subscription to allow my two sons to listen to their own m...
Moderator
401 Views
1 replies
0 likes
I was on a family play with my ex and since a hostile break up im wanting to exit their plan. I DO NOT live with them so this alone is agains TOS and i dont speak to **bleep** anymore of her family. How do i leave this as bewing forced to stick to th...
I was on a family play with my ex and since a hostile break up im wanting to exit their plan. I DO NOT live with them so this alone is agains TOS and i dont speak to **bleep** anymore of her family....
Spotify Star
449 Views
1 replies
0 likes
Hey Spotify Team, apparently someone hacked into my account and activated Premium Family. I got the e-mail on april 18, but I dismissed it as an ad. Only a couple of days later, i logged into Spotify and someone else was playing Songs, while i was lo...
Hey Spotify Team, apparently someone hacked into my account and activated Premium Family. I got the e-mail on april 18, but I dismissed it as an ad. Only a couple of days later, i logged i...
Newbie
979 Views
2 replies
1 likes
PlanPremiumCountry BelgiumDevice Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI invited 3 family members living at the same address. All 3 of them accepted the invitation but the Premium Family Plan doesn't work. I trye...
Plan Premium Country Belgium Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I invited 3 family members living at the s...
Roadie
502 Views
1 replies
2 likes
I'm the owner of a family plan and i've invited 5 family members. 2 of them can log in and access Premium features, but the other 3 can't. They've tried using incognito, different browsers, and different devices, but nothing is working.
I'm the owner of a family plan and i've invited 5 family members. 2 of them can log in and access Premium features, but the other 3 can't. They've tried using incognito, different browsers, and d...
Roadie
37306 Views
7 replies
3 likes
Prezados, existe alguma promoção vigente para estimular a migração do plano Gratis para o Familiar? Só achei promoções para migração para o plano premium individual.
Prezados, existe alguma promoção vigente para estimular a migração do plano Gratis para o Familiar? Só achei promoções para migração para o plano premium individual.
Spotify Star
411 Views
1 replies
1 likes
My Question or IssueNão consigo entrar no plano familar com minha familia, moramos todos juntos e as 2 contas foram descadastradas alegando que moramos em lugares diferentes. Tentamos reenviar o convite várias vezes, mas o erro "Você não pode entrar ...
My Question or Issue Não consigo entrar no plano familar com minha familia, moramos todos juntos e as 2 contas foram descadastradas alegando que moramos em lugares diferentes. Tentam...
Spotify Star
458 Views
1 replies
0 likes
PlanPremiumCountry BrazilDeviceSamsung Galaxy Note 8Operating SystemAndroid 8.0.0 My Question or Issue I'm trying to make payment by credit card. But I have tried other cards and it has the same error. I called the card administrator and they said th...
Plan Premium Country Brazil Device Samsung Galaxy Note 8 Operating System Android 8.0.0 My Question or Issue I'm trying to make payment by credit card. But I ha...
Spotify Star
1132 Views
12 replies
0 likes
PlanPremiumCountry UkDevice(iPhone 7Operating Systemios 11 My Question or Issue Hi, my family membership has been shared with multiple non registered users by one of the registered users. How can I tell how many people? Or who? Like on Netflix you ca...
Plan Premium Country Uk Device (iPhone 7 Operating System ios 11 My Question or Issue Hi, my family membership has been shared with multiple non registered u...
Spotify Star
557 Views
3 replies
0 likes
PlanFree/familyCountryNetherlands DeviceiPhone 6, Samsung Galaxy 6Operating SystemiOS 10, Android Windows 10 My Question or IssueI have stopped my permium subscription via KPN Netherlands, they have already confrom that i have from today a FREE accou...
Plan Free/family Country Netherlands Device iPhone 6, Samsung Galaxy 6 Operating System iOS 10, Android Windows 10 My Question or Issue I have stopped my permium s...
Spotify Star
364 Views
1 replies
0 likes
PlanFamily premiumCountryCzech Republic My Question or Issue Hello, I tried to add my wife to family plan, but the invite never came (the address is right) eventhough I sent it several times, any help?
Plan Family premium Country Czech Republic My Question or Issue Hello, I tried to add my wife to family plan, but the invite never came (the address is right) eventhough I sent i...
Spotify Star
380 Views
1 replies
0 likes
PlanPremium for familyCountrySweden DeviceDifferentOperating Systemdifferent My Question or Issue Jag har
Plan Premium for family Country Sweden Device Different Operating System different My Question or Issue Jag har
Casual Listener
426 Views
2 replies
0 likes
PlanPremiumCountry USADevice(Samsung TAB A)Operating SystemAndroid Oreo My Question or Issue Trying to add my daughter to my family plan but once we get to confirmation page where you add name and address the submit button stays grayed out. The email...
Plan Premium Country USA Device (Samsung TAB A) Operating System Android Oreo My Question or Issue Trying to add my daughter to my family plan but once we get to c...
Roadie
761 Views
1 replies
0 likes
Me acabo de mudar a Perú por un año, vivia antes en Colombia, por lo tanto, al querer cambiar de residencia sigo los pasos pero no me aprece esta opcion: Haz clic en "…" para más opciones.Al entrar en suscripcion y dar click en actualizar solo aparec...
Me acabo de mudar a Perú por un año, vivia antes en Colombia, por lo tanto, al querer cambiar de residencia sigo los pasos pero no me aprece esta opcion: Haz clic en "…" para más opciones. Al entrar...
Newbie
23074 Views
26 replies
1 likes
PlanFree/PremiumCountry LithuaniaDeviceiPhone 7Operating SystemiOS 11 My Question or Issue Hello. I was trying to buy spotify premium for 0.99€. I got a discount, but didnt’t got premium, because I tried premium before. Later I was trying to use stud...
Plan Free/Premium Country Lithuania Device iPhone 7 Operating System iOS 11 My Question or Issue Hello. I was trying to buy spotify premium for 0.99€. I got a discount, b...
Spotify Star
395 Views
1 replies
0 likes
I would like to create a account for use with Sonos, so I don't get kick out of Spotify, if anyone is playing Sonos at home, but can I create a account with the same e-mail address which I'm using for my "private" spotify account without mixing up th...
I would like to create a account for use with Sonos, so I don't get kick out of Spotify, if anyone is playing Sonos at home, but can I create a account with the same e-mail address which I'm using fo...
Regular
440 Views
1 replies
0 likes
only mastercard and visa.no paypalno other choicewhat can i do?PlanPremiumCountry argentinaDevice, Samsung j7,Operating SystemWindows 7etc.) My Question or Issue
only mastercard and visa. no paypal no other choice what can i do? Plan Premium Country argentina Device , Samsung j7, Operating System Windows 7etc.) My Question or Issue ...
Roadie
779 Views
1 replies
0 likes
CANCELARON A 3 DE LOS 5 MIEMBROS DE MI CUENTA FAMILIAR PREMIUM, QUE VIVEN EN MI DOMICILIO (YA QUE DICE QUE NO SE HA PODIDO VERIFICAR). A PESAR DE ENVIAR NUEVAMENTE LA INVITACION E INTENTAR OTROS PROCEDIMIENTOS DESCRITOS EN ESTA PAGINA, ES IMPOSIBLE Q...
CANCELARON A 3 DE LOS 5 MIEMBROS DE MI CUENTA FAMILIAR PREMIUM, QUE VIVEN EN MI DOMICILIO (YA QUE DICE QUE NO SE HA PODIDO VERIFICAR). A PESAR DE ENVIAR NUEVAMENTE LA INVITACION E INTENT...
Roadie
474 Views
1 replies
0 likes
ho sottoscritto un abbonamento Premium Family ed ho mandato l'invito a mia figlia che ha creato sul suo dispositivo il suo account.quando ascolto la musica ricevo il messaggio che l'altro sta acoltando. e' normale?
ho sottoscritto un abbonamento Premium Family ed ho mandato l'invito a mia figlia che ha creato sul suo dispositivo il suo account. quando ascolto la musica ricevo il messaggio che l'altro sta a...
Roadie
254 Views
1 replies
0 likes
