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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140664 Views
  • 32 replies
  • 8 likes
  • 140664 Views
  • 32 replies
  • 8 likes

Unable to join Family Plan

Already fill in the details with the right address (same address with owner of the account) but still unable to join the plan. Help?

  • Visitor
  • Already fill in the details with the right address (same address with owner of the account) but still unable to join the plan. Help?  
  • ErickRGuetta
  • Community Legend
  • 535 Views
  • 3 replies
  • 0 likes
  • Family plan issues
  • 535 Views
  • 3 replies
  • 0 likes

Upgrade the existing Premium subscription to family plan

Hi All, I just get married. I would like to upgrade my existing Premium Subscription (It will be expired on 28/11/2018) to Family Plan for sharing music with my wife.What should I do? How will be the current subscription balance? Will the system char...

  • Newbie
  • Hi All,   I just get married. I would like to upgrade my existing Premium Subscription (It will be expired on 28/11/2018) to Family Plan for sharing music with my wife. What should I d...
  • Bethany_Dawn
  • Community Legend
  • 432 Views
  • 1 replies
  • 0 likes
  • balance
    upgrade
  • 432 Views
  • 1 replies
  • 0 likes

Family member was thrown out of family account

A family member was suddenly thrown out of our family account without a reason and can’t accept our invitations

  • Newbie
  • A family member was suddenly thrown out of our family account without a reason and can’t accept our invitations 
  • Bittencourt
  • Spotify Star
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

I am paying for Family plan but it does show on subscriptions.

I joined the Family plan in January. However, as of the past 30 days I've paid my monthly subscription but I don't have it on my account. I first noticed that I started getting ads, and not I see a charge on March 13 but I don't have the service. How...

  • Newbie
  • I joined the Family plan in January.  However, as of the past 30 days I've paid my monthly subscription but I don't have it on my account.  I first noticed that I started getting ads, and n...
  • Luke
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Problemas com autenticação do convite do plano familiar.

Recebi convite para participar do plano familiar porém, não consigo cadastrar. Os dados estão todos corretos, mas na finalização do cadastro do convite aparece que não posso fazer parte do plano familia. Estou logada na conta certa, tudo certinho.

  • Newbie
  • Recebi convite para participar do plano familiar porém, não consigo cadastrar. Os dados estão todos corretos, mas na finalização do cadastro do convite aparece que não posso fazer parte do plano fami...
  • Bittencourt
  • Spotify Star
  • 584 Views
  • 1 replies
  • 0 likes
  • 584 Views
  • 1 replies
  • 0 likes

Promoção Plano Familiar

Sobre a promoção de dois meses grátis, após eu comprá-la, posso ativar o plano familiar e a promoção irá continuar sendo válida?

  • Newbie
  • Sobre a promoção de dois meses grátis, após eu comprá-la, posso ativar o plano familiar e a promoção irá continuar sendo válida? 
  • Bittencourt
  • Spotify Star
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes

Problem inviting family member to Premium

I sent invitation to my family member, when she wanted to accept it, it said Adding to this family premium subscription failed. In FAQ I dont see how to solve it. Please let me know what to do. Thanks!

  • Newbie
  • I sent invitation to my family member, when she wanted to accept it, it said Adding to this family premium subscription failed. In FAQ I dont see how to solve it. Please let me know what to do....
  • Luke
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

quiero contratar plan familiar premium y me arroja error de codigo postal

al llenar el formulario completo los datos de tarjeta de credito bien e introduzco el codigo postal entregado por correos de chile (www.correos.cl) y me indica que el codigo postal no es valido, que puedo hacer.?

  • Newbie
  • al llenar el formulario completo los datos de tarjeta de credito bien e introduzco el codigo postal entregado por correos de chile (www.correos.cl) y me indica que el codigo postal no es valido, que ...
  • joserb20
  • Newbie
  • 525 Views
  • 1 replies
  • 0 likes
  • 525 Views
  • 1 replies
  • 0 likes

When will the Sudent Discount be avaible in Romania?

I saw that other countries have this type of discount and I'm wondering if it will be avaible in my country too.

  • Casual Listener
  • I saw that other countries have this type of discount and I'm wondering if it will be avaible in my country too.
  • Maxim
  • Spotify Star
  • 549 Views
  • 1 replies
  • 0 likes
  • 549 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

Estoy dentro de un Plan Familiar Premium pero al renovarla en mi cuenta me equivoque de dirección y se invalidó, el problema es que ahora si me mandan solicitud y escribo los datos correctos ya no me deja unirme al Plan Familliar

  • Newbie
  • Estoy dentro de un Plan Familiar Premium pero al renovarla en mi cuenta me equivoque de dirección y se invalidó, el problema es que ahora si me mandan solicitud y escribo los datos correctos ya no me...
  • holacrayola47
  • Newbie
  • 463 Views
  • 3 replies
  • 0 likes
  • 463 Views
  • 3 replies
  • 0 likes

NÃO É POSSÍVEL ADQUIRIR O SPOTIFY PREMIUM NESTE APLICATIVO

Boa tarde caros colegas! Após adquirir a assinatura do Spotify Premium e baixar o aplicativo, me deparo com a seguinte mensagem quando clico para verificar as informações da minha conta: "Não é possível adquirir o Spotify Premium neste aplicativo". U...

  • Casual Listener
  • Boa tarde caros colegas!   Após adquirir a assinatura do Spotify Premium e baixar o aplicativo, me deparo com a seguinte mensagem quando clico para verificar as informações da minha conta: &n...
  • Bittencourt
  • Spotify Star
  • 6811 Views
  • 3 replies
  • 3 likes
  • 6811 Views
  • 3 replies
  • 3 likes

Öğrenci indirimi ödeme sorunu

Merhaba! Bugün(02.04.2018)Öğrenci Üyeliğinize kayıt oldum, hesabımdan -6.99 tl çekildi. Buna rağmen hâlâ üyelik olarak Spotify Free gözüküyor. Üyelik kabul edilmedi mi? Edilmediyse hesabımdan neden para çekildi? Umarım geri dönüt alabilirim! Bu maili...

  • Casual Listener
  • Merhaba! Bugün(02.04.2018)Öğrenci Üyeliğinize kayıt oldum, hesabımdan -6.99 tl çekildi. Buna rağmen hâlâ üyelik olarak Spotify Free gözüküyor. Üyelik kabul edilmedi mi? Edilmediyse hesabımdan neden p...
  • user-removed
  • Not applicable
  • 509 Views
  • 5 replies
  • 0 likes
  • Student
  • 509 Views
  • 5 replies
  • 0 likes

Solved!! Random People Being Added to Premium/Family Account

Hello - I've looked at my Premium/Family settings twice now in the past few months and have noticed there are names I don't recognize that are apparently using my membership. I changed my password then and have done it again today (after removing the...

  • Casual Listener
  • Hello - I've looked at my Premium/Family settings twice now in the past few months and have noticed there are names I don't recognize that are apparently using my membership. I changed my password t...
  • rubyred76
  • Casual Listener
  • 10848 Views
  • 2 replies
  • 4 likes
  • 10848 Views
  • 2 replies
  • 4 likes

Solved!! [Family Plan] Is it 5 or 6 members?

This plan, it is me and other 5 members (6) or me and other 4 members (5)?

  • Newbie
  • This plan, it is me and other 5 members (6) or me and other 4 members (5)?
  • user-removed
  • Not applicable
  • 7073 Views
  • 1 replies
  • 0 likes
  • Plan Familiar Premium
    plano familia
  • 7073 Views
  • 1 replies
  • 0 likes

Minha esposa não consegue se filiar a meu plano familia

Pessoal, mesmo minha esposa morando junto comigo, o spotify cancelou seu plano familia porque disse que não confirmou o endereço. Reenviei o convite familia para ela e agora ela não consegue nem mais fazer cadastro com o email dela. Por favor me ajud...

  • Casual Listener
  • Pessoal, mesmo minha esposa morando junto comigo, o spotify cancelou seu plano familia porque disse que não confirmou o endereço.    Reenviei o convite familia para ela e agora ela não co...
  • Bittencourt
  • Spotify Star
  • 517 Views
  • 3 replies
  • 0 likes
  • 517 Views
  • 3 replies
  • 0 likes

share playlists with family members

I would like to share my playlists with my daughter and invited her via premium family subcription upgrade. Can she see my playlists or what are options to enable her to see my playlists?

  • Newbie
  • I would like to share my playlists with my daughter and invited her via premium family subcription upgrade.  Can she see my playlists or what are options to enable her to see my playlists?
  • Maxim
  • Spotify Star
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Part of family but at university?

Hello, My family is thinking about purchasing family plan but have a question. I am essentially forced to live on campus for a portion of the year. Other times i am not home for lengths of time not of my choosing because of an internship through scho...

  • Newbie
  • Hello,   My family is thinking about purchasing family plan but have a question. I am essentially forced to live on campus for a portion of the year. Other times i am not home for lengths of t...
  • Maxim
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Quantidade músicas.

Como saber a quantidade de músicas baixadas no Spotify??

  • Newbie
  • Como saber a quantidade de músicas baixadas no Spotify??
  • Bittencourt
  • Spotify Star
  • 24452 Views
  • 1 replies
  • 3 likes
  • 24452 Views
  • 1 replies
  • 3 likes

Superuser Contribution Dificuldade em entrar no plano famíliar

Meu irmão fez assinatura do family premium, porém ninguém da família pra quem ele mandou o convite está conseguindo entrar e ativar o Premium, não abre a página para confirmar o código e nem o endereço só fica carregando, a conta dele já está funcion...

  • Casual Listener
  • Meu irmão fez assinatura do family premium, porém ninguém da família pra quem ele mandou o convite está conseguindo entrar e ativar o Premium, não abre a página para confirmar o código e nem o e...
  • Kaucavalcanti
  • Newbie
  • 667 Views
  • 2 replies
  • 0 likes
  • 667 Views
  • 2 replies
  • 0 likes

Superuser Contribution Error al unirse a plan familiar

La intentar unirme a un plan familiar me sale error, de que estuve en otros dos planes en los últimos 12 meses. En uno dure solo 2 meses y en el otro solo 15 días. Por que expiraron. Cuanto tiempo debe pasar para unirme a otro plan familiar?

  • Newbie
  • La intentar unirme a un plan familiar me sale error, de que estuve en otros dos planes en los últimos 12 meses.  En uno dure solo 2 meses y en el otro solo 15 días. Por que expiraron.  Cu...
  • Fran_chavarri
  • Casual Listener
  • 43409 Views
  • 3 replies
  • 9 likes
  • 43409 Views
  • 3 replies
  • 9 likes