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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140497 Views
  • 32 replies
  • 8 likes
  • 140497 Views
  • 32 replies
  • 8 likes

premium problem

Hello, I'm in premium family but it has stopped working. Manager sent me a new invitation and there is a mistake. "You are unable to join this family plan". Please help me.

  • Visitor
  • Hello, I'm in premium family but it has stopped working. Manager sent me a new invitation and there is a mistake. "You are unable to join this family plan". Please help me.
  • Hubo
  • Community Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • Student
  • 240 Views
  • 1 replies
  • 0 likes

Upgraded from premium to family premium but nothing has changed...

I have just upgraded our premium account to Premium family, so both my Husbnd and I can listen to music at the same time. We both have the app on our iPhone and nothing has changed? We just tested simultaneously playing music and it switched the othe...

  • Newbie
  • I have just upgraded our premium account to Premium family, so both my Husbnd and I can listen to music at the same time. We both have the app on our iPhone and nothing has changed? We just tested s...
  • lipolaki
  • Casual Listener
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Family plan while my parents are staying another country

Hi, I want to apply for family accounts. However there is requirements for stay in same address. while me and my wife stay in Singapore, my parent does not stay in Singapore. So how do I apply for Family package in that manner?

  • Newbie
  • Hi,    I want to apply for family accounts. However there is requirements for stay in same address. while me and my wife stay in Singapore, my parent does not stay in Singapore.  &n...
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Hackers on Family Premium

I have multiple people hacking into my Spotify premium family account but the family member I do add continues to be kicked out saying the address can’t be verified. I tried updating my address but then read I can’t change my address? Please help me ...

  • Visitor
  • I have multiple people hacking into my Spotify premium family account but the family member I do add continues to be kicked out saying the address can’t be verified.  I tried updating my a...
  • Maxim
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Charged for free trial

Hi. I was charged for signing up for a Free trial and would like a refund.

  • Newbie
  • Hi.    I was charged for signing up for a Free trial and would like a refund. 
  • Robert_W
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • Student
  • 331 Views
  • 1 replies
  • 0 likes

New Address and Family Premium

I just relocated with the whole family, wanted to add one person to my account. What steps should I go through? 1. Update address2. Add new person, yes we are in the same household I just don't want my account to be deactivated. Thanks!

  • Newbie
  • I just relocated with the whole family, wanted to add one person to my account. What steps should I go through?    1. Update address 2. Add new person, yes we are in the same h...
  • Robert_W
  • Community Legend
  • 429 Views
  • 1 replies
  • 0 likes
  • New Address
  • 429 Views
  • 1 replies
  • 0 likes

Family plan and student Hulu discount

So I purchased the whole 5$ for Hulu and Spotify, which is fine I got charged correctly but how will it affect the price if I decide to do the family plan, will it go to 15$ or will it change to 20$?? I would really like to know what price difference...

  • Newbie
  • So I purchased the whole 5$ for Hulu and Spotify, which is fine I got charged correctly but how will it affect the price if I decide to do the family plan, will it go to 15$ or will it change to 2...
  • Maxim
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • Student
  • 271 Views
  • 1 replies
  • 0 likes

Family Plan

So around Christmas I joined on my sister’s family plan. We live at the same address and about 3 weeks ago I was emailed by Spotify to confirm my address, so I did. But then today I got an email saying I’ve been removed from the plan and have a free ...

  • Newbie
  • So around Christmas I joined on my sister’s family plan. We live at the same address and about 3 weeks ago I was emailed by Spotify to confirm my address, so I did. But then today I got an email s...
  • Maxim
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Not receiving the premium family invitation mail

I started a Premium family account and i sent invitations to my family to join. Spotify says they've been sent but none of my family members got the e-mail. We tried everything Spotify suggested (resending them, deleting the invitation and then send ...

  • Newbie
  • I started a Premium family account and i sent invitations to my family to join. Spotify says they've been sent but none of my family members got the e-mail. We tried everything Spotify suggested (r...
  • Carlsdad20
  • Newbie
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Why are my family invites still pending?

I sent two family invites when I signed up for family premium two weeks ago. Both family members still haven't received the invites, and when I check it says, "Invites Pending." What am I paying for? How do I add my family members?

Screen Shot 2017-10-09 at 10.05.14 PM.png
  • Casual Listener
  • I sent two family invites when I signed up for family premium two weeks ago. Both family members still haven't received the invites, and when I check it says, "Invites Pending." What am I paying f...
  • KarlKane
  • Newbie
  • 3971 Views
  • 4 replies
  • 0 likes
  • 3971 Views
  • 4 replies
  • 0 likes

My family acount is already verified but get deleted

My family account is already verified with postal code but got downgraded to free account what im supposed to do

  • Casual Listener
  • My family account is already verified with postal code but got downgraded to free account what im supposed to do
  • Maxim
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution PAYMENT ERROR

I use premium accont for nearly 1 year. I always pay some way but this time my payment enterprise is not work. ıt say to me "Try again later. There is a problem your payment." But I have enough mony on my card. Plealse! Help me!

  • Casual Listener
  • I use premium accont for nearly 1 year. I always pay some way but this time my payment enterprise is not work. ıt say to me "Try again later. There is a problem your payment." But I have enough mony ...
  • randomspotfuser
  • Music Fan
  • 371 Views
  • 3 replies
  • 0 likes
  • 371 Views
  • 3 replies
  • 0 likes

Solved!! Switch from Spotify through Rogers to Family Plan

We currently have 3 Spotify accounts through Rogers but that promotion is ending April 1st. I’d like to switch our 3 accounts from Rogers plus the one we pay for to a Spotify Premium for Family. How do I do this?

  • Newbie
  • We currently have 3 Spotify accounts through Rogers but that promotion is ending April 1st. I’d like to switch our 3 accounts from Rogers plus the one we pay for to a Spotify Premium for Family. H...
  • Maxim
  • Spotify Star
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Can't Join to my New Family

Hi. I was family premium with my old roommate but i've moved. I want to join new premium but i cant because of 12 months per one premium. Can you help me?

  • Newbie
  • Hi. I was family premium with my old roommate but i've moved. I want to join new premium but i cant because of 12 months per one premium. Can you help me?
  • Maxim
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium to Family migration without loosing playlists

I want to migrate my Premium account to a Family account. Since I have my account connected via iTunes for the monthly payments, the site asks me to cancel first and open a new Family account. Will I loose my dozens playlists if I cancel the iTunes-c...

  • Casual Listener
  • I want to migrate my Premium account to a Family account. Since I have my account connected via iTunes for the monthly payments, the site asks me to cancel first and open a new Family account. Will I...
  • diletta19
  • Newbie
  • 362 Views
  • 2 replies
  • 0 likes
  • 362 Views
  • 2 replies
  • 0 likes

Problema ao adicionar minha irmã no plano familiar premium

Problema ao adicionar minha irmã no plano família Premium - add problem my sister into familiar Premium. Estou tentando adicionar minha irmã, mas sempre está dando erro. Já até fizemos outra conta, mas não consigo.

  • Casual Listener
  • Problema ao adicionar minha irmã no plano família Premium - add problem my sister into familiar Premium.   Estou tentando adicionar minha irmã, mas sempre está dando erro. Já até fizemos outra...
  • Bittencourt
  • Spotify Star
  • 820 Views
  • 3 replies
  • 0 likes
  • 820 Views
  • 3 replies
  • 0 likes

Superuser Contribution Someone else is using your Account with Family

My wife is using Sonos at home and is definitely using her account as it displays her name. I'm at work and using my account and playback keeps pausing saying my account is being used elsewhere. This is why i signed up for the family account and it d...

  • Casual Listener
  • ...bsp; This is why i signed up for the family account and it doesn't work. Please advise why?
  • user-removed
  • Not applicable
  • 919 Views
  • 3 replies
  • 2 likes
  • 919 Views
  • 3 replies
  • 2 likes

Solved!! Family Plan. Random users?

About 10 minutes ago I got four emails from spotify titled 'An update about your Premium for family subscription.' I had four different users try and sign on for my Family Plan which I did not know or give promission for them to do so. I removed all ...

  • Newbie
  • About 10 minutes ago I got four emails from spotify titled 'An update about your Premium for family subscription.' I had four different users try and sign on for my Family Plan which I did not know o...
  • David180
  • Newbie
  • 4490 Views
  • 2 replies
  • 0 likes
  • 4490 Views
  • 2 replies
  • 0 likes

Data usage

Hi im currently registered to premium account family. One of the benefits is you can play music while offline right ? And u need to download the music first.. when i use/on my data connection/internet is there any deduction on my data balance even th...

  • Casual Listener
  •  Hi im currently registered to premium account family. One of the benefits is you can play music while offline right ? And u need to download the music first.. when i use/on my data connection/i...
  • Skyra07
  • Newbie
  • 522 Views
  • 2 replies
  • 0 likes
  • 522 Views
  • 2 replies
  • 0 likes

Du kannst diesem Premium Family Konto nicht beitreten. Wir konnten nicht bestätigen, dass du an der

Guten Tag.Ich war in dem Family Angebot bei dem Freund meiner Mutter, nach 2-3 Monaten wurde ich rausgeschmissen weil ich meine Adresse nicht hinterlegt habe. So habe ich einen neuen Einladungscode bekommen und die Adresse richtig eingegeben. Nun kom...

  • Newbie
  • Guten Tag. Ich war in dem Family Angebot bei dem Freund meiner Mutter, nach 2-3 Monaten wurde ich rausgeschmissen weil ich meine Adresse nicht hinterlegt habe. So habe ich einen neuen E...
  • Zetterich86
  • Newbie
  • 68105 Views
  • 27 replies
  • 1 likes
  • 68105 Views
  • 27 replies
  • 1 likes