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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
72979 Views
61 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
88677 Views
71 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
70448 Views
39 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
203422 Views
265 replies
33 likes
Plan = Family Free/Premium = PremiumCountry = USA Device = Pixel 2Operating System = Android My Question or IssueSo I have a Spotify Premium Family plan. I went to add my daughter and wife to my plan (they already had individual free accounts). They ...
Plan = Family Free/Premium = Premium Country = USA Device = Pixel 2 Operating System = Android My Question or Issue So I have a Spotify Premium Family plan. I went t...
Roadie
1074 Views
1 replies
0 likes
PlanPremiumCountryBelgium DeviceiPhone 5SEOperating SystemiOS 11 My Question or Issue I have subscribed to Premium Family, while being logged in with the account of my daughter. For the owner however, I added my own mail address. I have been able to ...
Plan Premium Country Belgium Device iPhone 5SE Operating System iOS 11 My Question or Issue I have subscribed to Premium Family, while being logged in with the account o...
Regular
2669 Views
11 replies
0 likes
hello,it is not possible to add a member in our family account. please send me a solution how we add a family member with the same adress like mePlanPremium familyCountry Devicedifferent platformsOperating System Android, Windows 10,etc.) My Question...
hello, it is not possible to add a member in our family account. please send me a solution how we add a family member with the same adress like me Plan Premium family Country Device d...
Not applicable
599 Views
1 replies
0 likes
Hoje alterei a forma de pagamento da minha conta premium, e apareceu uma cobrança de R$10,00 reais na no meu cartão de credito. Espero que esse valor seja estornado, visto que não se pode cobrar pela troca de cartão.
Hoje alterei a forma de pagamento da minha conta premium, e apareceu uma cobrança de R$10,00 reais na no meu cartão de credito. Espero que esse valor seja estornado, visto que não se pode cobrar pela...
Spotify Star
35436 Views
98 replies
11 likes
My Question or Issue One of my accounts family has been cancelled even if she resides to my same address. I have tried to re-send the invitation but it is not possible. I am very disappointed because it is not possible communicate directly with spoti...
My Question or Issue One of my accounts family has been cancelled even if she resides to my same address. I have tried to re-send the invitation but it is not possible. I am v...
Not applicable
521 Views
1 replies
1 likes
Bonjour,Mon garçon reçois bien le courriel d'invitation pour Spotify Family, mais quand il clique sur accept invitation, il arrive a arrive sur un formulaire avec la méthode de paiement avec les détails de ma carte de crédit et demande si il veut mod...
Bonjour, Mon garçon reçois bien le courriel d'invitation pour Spotify Family, mais quand il clique sur accept invitation, il arrive a arrive sur un formulaire avec la méthode de paiement avec les d...
Newbie
11974 Views
2 replies
0 likes
I created a family account for my brother and I to use. Since I created the account with my emailadress, I should be the owner.However, when I log on to my account it still states that I am using a 'regular account'. My brother's account states that ...
I created a family account for my brother and I to use. Since I created the account with my emailadress, I should be the owner. However, when I log on to my account it still states that I am u...
Spotify Star
352 Views
1 replies
0 likes
PlanPremium FamilyCountryIrelandOperating System Android Oreo My Question or Issue I have set up a family premium account. I have tried adding my wife but when we go through the invite process it won't add her account. We have followed the trouble sh...
Plan Premium Family Country Ireland Operating System Android Oreo My Question or Issue I have set up a family premium account. I have tried adding my wife b...
Moderator
561 Views
1 replies
0 likes
PlanPremium FamilyCountry Portugal (currently in London)Device(Samsung J5)Operating System(Windows 10) My Question or Issue Hello, I have a Premium family account in Portugal with my family. But I'm in London and I'm going to stay here for a year. No...
Plan Premium Family Country Portugal (currently in London) Device (Samsung J5) Operating System (Windows 10) My Question or Issue Hello, I have a Premium family...
Moderator
758 Views
1 replies
0 likes
OláEstou com problema e preciso de ajuda mas não sei como contatar alguém da empresaMeu namorado me adicionou no plano familiar deleMoramos no mesmo endereço e talMas eu fui excluída da conta dele e não consigo aceitar o convite dele de modo algumDiz...
Olá Estou com problema e preciso de ajuda mas não sei como contatar alguém da empresa Meu namorado me adicionou no plano familiar dele Moramos no mesmo endereço e tal Mas eu fui excluída da conta...
Spotify Star
128609 Views
110 replies
7 likes
PlanPremiumCountry ThailandDeviceiPhone XOperating SystemiOS 11.4 My Question or Issue I joined my brother family plan and now I left. I want to host my own. Do I need to enter my address again?
Plan Premium Country Thailand Device iPhone X Operating System iOS 11.4 My Question or Issue I joined my brother family plan and now I left. I want to host my own. Do I n...
Community Legend
536 Views
1 replies
0 likes
PlanPremium (Family)CountryIndia DeviceMacBook AirOperating SystemmacOS Sierra My Question or Issue I was in a family plan, but after spotify updated, I got kicked out. Is there any reason for this? Is there any way for me to rejoin using the same em...
Plan Premium (Family) Country India Device MacBook Air Operating System macOS Sierra My Question or Issue I was in a family plan, but after spotify updated, I got k...
Spotify Star
563 Views
1 replies
0 likes
Entrei na conta familiar um parente que mora na mesma casa assina, mas assim q entrei apos 1 semana apareceu a mensagem de que não foi possivel. Não encontrei uma maneira para que possa ser realizado a verificação que foi pedido no email.
Entrei na conta familiar um parente que mora na mesma casa assina, mas assim q entrei apos 1 semana apareceu a mensagem de que não foi possivel. Não encontrei uma maneira para que possa ser realizado...
Spotify Star
535 Views
1 replies
0 likes
Dün öğrenci indirimi için kart bilgilerini girdim ve öğrenci bilgilerini gireceğimiz sayfaya geldim. Yurt kartımın fotoğrafını çekmek için sayfayı kapadım ve spotifyın karttan para çekmediğini düşünerek kart bilgilerimi en baştan girdim ancak hata ve...
Dün öğrenci indirimi için kart bilgilerini girdim ve öğrenci bilgilerini gireceğimiz sayfaya geldim. Yurt kartımın fotoğrafını çekmek için sayfayı kapadım ve spotifyın karttan para çekmediğini düşüne...
Newbie
40122 Views
122 replies
6 likes
PlanFree/family Country Device(SamsungS9)Operating System(Android .) My Question or Issue Since 1,5 year I have been paying €14,95 a month for the family plan. However, my account is still indicated at free service. Could you please help me out to ge...
Plan Free/family Country Device (SamsungS9) Operating System (Android .) My Question or Issue Since 1,5 year I have been paying €14,95 a month for the family p...
Roadie
617 Views
1 replies
0 likes
Received an email about verification about a week ago, did that and it was ok.Yesterday I received an email that says they couldn’t verify my account and was disconnected from our family account.
Received an email about verification about a week ago, did that and it was ok. Yesterday I received an email that says they couldn’t verify my account and was disconnected from our family...
Spotify Star
43823 Views
8 replies
0 likes
No link do Spotify consta a informacao que os 2 primeiros meses serao gratuitos. Entretanto, ao clicar no link, na pagina de adesao aos planos, apenas consta o valor mensal e nao e citado mais o meses gratuitos.Gostaria de aderir dessa forma, conside...
No link do Spotify consta a informacao que os 2 primeiros meses serao gratuitos. Entretanto, ao clicar no link, na pagina de adesao aos planos, apenas consta o valor mensal e nao e citado mais o mese...
Roadie
1254 Views
1 replies
0 likes
Hi Spotify has a support email? Anything? I am going to be charged for two more months without being able to cancel the charge! - I've moved officially a few days ago back to my homeland Israel after a few months in Germany.- Couldn't change address,...
...redit card in Israel. I couldn't, it said it was connected to my Germany account, and I first have to change address. - I tried cancelling the account (Family), to change address - it still didn't let me c...
Roadie
573 Views
1 replies
0 likes
Hey everyone, I've got a number of issues happening with spotify: 1. When I send an invitation to join my family subscription my name is shown as some gibbersih code in the email, rather than the real name. My guess is that's because of linking with ...
Hey everyone, I've got a number of issues happening with spotify: 1. When I send an invitation to join my family subscription my name is shown as some gibbersih code in the email, r...
Roadie
456 Views
1 replies
0 likes
Hello i paid for a wrong account (thats my another account which i did not use it- *snip*) I wanna cancel it and use that payment for my active account ( *snip*) Its such a bad mistake, i hope it can be tolerable.
Hello i paid for a wrong account (thats my another account which i did not use it- *snip*) I wanna cancel it and use that payment for my active account ( *snip*) Its such a bad mistake, i hope it...
Roadie
720 Views
2 replies
0 likes
