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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 137406 Views
  • 32 replies
  • 8 likes
  • 137406 Views
  • 32 replies
  • 8 likes

From Spotify family to spotify free.

Hello, I have an issue- my spotify family turned to spotify free. Can't verify the adress (which is the same) after having a reenvite from the family plan owner. Can You help me please? The adress is correct, but it's still not working.

  • Casual Listener
  • Hello, I have an issue- my spotify family turned to spotify free. Can't verify the adress (which is the same) after having a reenvite from the family plan owner. Can You help me please? The adress i...
  • Dominik98
  • Casual Listener
  • 215 Views
  • 2 replies
  • 0 likes
  • .
  • 215 Views
  • 2 replies
  • 0 likes

Superuser Contribution Missing invitation to Premium for Family

I try to extend an invitation to my Premium for Family account to my wife, but all she recieves is a marketing invitation for 6 mts free Spotify.

  • Newbie
  • I try to extend an invitation to my Premium for Family account to my wife, but all she recieves is a marketing invitation for 6 mts free Spotify.
  • lineloseth
  • Newbie
  • 327 Views
  • 2 replies
  • 0 likes
  • 327 Views
  • 2 replies
  • 0 likes

From Family Premium turned to Free

since February first my auntie had started Family-plan and my auntie ask me if i want to join her spotify. the problem starts in the middle february , my first spotify account turning to free account! it said that i wrote the addres the detail wrong,...

  • Casual Listener
  • since February first my auntie had started Family-plan and my auntie ask me if i want to join her spotify. the problem starts in the middle february , my first spotify account turning to free a...
  • Maxim
  • Spotify Star
  • 432 Views
  • 7 replies
  • 0 likes
  • 432 Views
  • 7 replies
  • 0 likes

Switching from Spotify Premium to Premium Family Pack

Hi,I am currently on Spotify premium as part of my plan with my network provider but I would to switch to Spotify premium family pack. What's the best way to do this? Will my network provider(Spark) be doing the same for me? I checked on Spotify webs...

  • Newbie
  • Hi, I am currently on Spotify premium as part of my plan with my network provider but I would to switch to Spotify premium family pack. What's the best way to do this? Will my network provider(S...
  • Maxim
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Gift Cards Not Valid for Family Plan - Outrageous!

I love spotify but the fact that you can't use "Premium" gift cards to pay for "Premium For Family" plans is outrageously disengenous. Does spotify really believe customers read the fine print on gift cards? And do they really think that even custome...

  • Newbie
  • I love spotify but the fact that you can't use "Premium" gift cards to pay for "Premium For Family" plans is outrageously disengenous.  Does spotify really believe customers read the fine p...
  • Maxim
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Want to change subscription type

Is it possible to change my subscription to the family combo a day after being charged for the month?e.g. 19 March - charged full premium20 March - wants to change premium plan is it possible to get a refund and pay for a family subscription? Thank y...

  • Casual Listener
  • Is it possible to change my subscription to the family combo a day after being charged for the month? e.g. 19 March - charged full premium 20 March - wants to change premium plan   is it p...
  • tedsee
  • Casual Listener
  • 259 Views
  • 2 replies
  • 0 likes
  • 259 Views
  • 2 replies
  • 0 likes

Solved!! Premium Family please Help!?

I‘m going to the USA next year and am using Premium Family with my Family (Austria) does it still work if I‘m in the USA and they are in Austria?Thanks

  • Casual Listener
  • I‘m going to the USA next year and am using Premium Family with my Family (Austria) does it still work if I‘m in the USA and they are in Austria? Thanks
  • Maxim
  • Spotify Star
  • 544 Views
  • 5 replies
  • 0 likes
  • 544 Views
  • 5 replies
  • 0 likes

User can't join family

Hi,I tried to invite a family member in to my spotify family premium subscription. I got the reminder mail that she should verify her account and as she tried to, it just doesn't work. Is it because she was "testing" the premium family subscription a...

  • Casual Listener
  • Hi, I tried to invite a family member in to my spotify family premium subscription. I got the reminder mail that she should verify her account and as she tried to, it just doesn't work. Is it b...
  • user-removed
  • Not applicable
  • 1416 Views
  • 7 replies
  • 0 likes
  • 1416 Views
  • 7 replies
  • 0 likes

Solved!! Premium for Family - confirmation of Address

Hi, My sister in law, who lives with us shares my premium account through Spotify Premium for Family.I guess she didn't have in her profile the same address as mine and got Spotify's email for the confirmation of address. When she finally read the em...

  • Newbie
  • Hi,   My sister in law, who lives with us shares my premium account through Spotify Premium for Family. I guess she didn't have in her profile the same address as mine and got Spotify's e...
  • Bittencourt
  • Spotify Star
  • 1692 Views
  • 1 replies
  • 0 likes
  • 1692 Views
  • 1 replies
  • 0 likes

Payment is not going well

Well, basically i want to upgrade my account with the family plan, i put the info of my card but it just say´s that something went wrong, but im sure it´s the right info. Have already talked to my bank and they say that is a problem with the trade so...

  • Newbie
  • Well, basically i want to upgrade my account with the family plan, i put the info of my card but it just say´s that something went wrong, but im sure it´s the right info. Have already talked to my b...
  • Bittencourt
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Not able to join Premium for Family group

Recently some of my dependent members lost the access to the group, after resending the invitation they get messages like "not able to join".

  • Casual Listener
  • Recently some of my dependent members lost the access to the group, after resending the invitation they get messages like "not able to join".  
  • Jajaweed
  • Casual Listener
  • 527 Views
  • 3 replies
  • 0 likes
  • 527 Views
  • 3 replies
  • 0 likes

Family Account

Ich habe einen Family-Account aboniert. Ich habe meine Ehefrau dazu eingeladen.Sie bekam die E-Mail mit dem Einladungs-Link. Sie hat diesen geklickt und ihr eigenes Spotify-Konto eroeffnet Dann hat sie Musik angehoert und geteilt. Die Verbindung von ...

  • Visitor
  • Ich habe einen Family-Account aboniert. Ich habe meine Ehefrau dazu eingeladen.Sie bekam die E-Mail mit dem Einladungs-Link. Sie hat diesen geklickt und ihr eigenes Spotify-Konto eroeffnet Dann hat s...
  • 382 Views
  • 0 replies
  • 0 likes
  • 382 Views
  • 0 replies
  • 0 likes

Premium Family Users cannot stream different music on different devices on the exact same time

Please Help! I have a Premium Family Account...just added my boyfriend. Why can't we each play our own music on our own devices at the same time? He likes to use Spotify on his computer while I like to use Spotify on my phone while I am on the go. He...

  • Casual Listener
  • Please Help!   I have a Premium Family Account...just added my boyfriend. Why can't we each play our own music on our own devices at the same time?   He likes to use Spotify on his c...
  • Maxim
  • Spotify Star
  • 379 Views
  • 5 replies
  • 0 likes
  • 379 Views
  • 5 replies
  • 0 likes

Premium Family users cannot stream different music on different devices at the same time

Frustrated boyfriend cannot play his own music on his computer while I am playing my own music ony phone...thought being Premium Family would let us stream different music on different devices at the same time Any solutions? Short of just getting our...

  • Casual Listener
  • Frustrated boyfriend cannot play his own music on his computer while I am playing my own music ony phone...thought being Premium Family would let us stream different music on different devices at t...
  • Maxim
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alexa and Premium

We have an echo dot in each room of the house. Each kid has their own Spotify login (through the Premium account) and I've set up the Dot's to have multi-room functionality (which is GREAT for gatherings and summer BBQs) but I can't figure out how to...

  • Newbie
  • We have an echo dot in each room of the house.  Each kid has their own Spotify login (through the Premium account) and I've set up the Dot's to have multi-room functionality (which is GREAT for ...
  • Alfredo
  • Roadie
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family isn't receiving invitation email

Hello, I sent out an invitation email for my Mother to share in my premium family account , but after numerous resends and cancelling and trying again etc she doesn't seem to be receiving the email. Anyone know Ia way I can subvert this or why it is ...

  • Newbie
  • Hello,   I sent out an invitation email for my Mother to share in my premium family account , but after numerous resends and cancelling and trying again etc she doesn't seem to be receiving t...
  • Alfredo
  • Roadie
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Removida de Conta Premium Familiar

Estive viajando por uma semana, sem acesso a internet. Retornei hoje para minha residencia e, ao verificar meus e-mails, fui surpreendida com a noticia de que eu havia sido removida da conta familiar da minha irma, nao conseguindo mais retornar. Soli...

  • Newbie
  • Estive viajando por uma semana, sem acesso a internet. Retornei hoje para minha residencia e, ao verificar meus e-mails, fui surpreendida com a noticia de que eu havia sido removida da conta familiar...
  • Bittencourt
  • Spotify Star
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family member subscription

I have had a long standing premium account and recently signed up to family so my wife could setup her own playlists etc and listen to spotify on the go. She had a free account that was setup in the UK. We now live in the US and it won't let us chang...

  • Newbie
  • I have had a long standing premium account and recently signed up to family so my wife could setup her own playlists etc and listen to spotify on the go. She had a free account that was setup in t...
  • Alfredo
  • Roadie
  • 613 Views
  • 1 replies
  • 0 likes
  • location
    Subscription
  • 613 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscribed family package, but

Help. I subscribed premium. It run smoothly, just until now suddenly I'm no longer premium. Please fix this bug spotify. Thank you

  • Newbie
  • Help. I subscribed premium. It run smoothly, just until now suddenly I'm no longer premium. Please fix this bug spotify. Thank you  
  • Alfredo
  • Roadie
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Account - Military Family

Hello, I would like to start a Premium Account for my family. My son who lives with us is active duty Military but will be stationed next month. His residence will continue to be our address but he will be living at different locations. His next duty...

  • Newbie
  • Hello,   I would like to start a Premium Account for my family.  My son who lives with us is active duty Military but will be stationed next month.  His residence will c...
  • Alfredo
  • Roadie
  • 525 Views
  • 1 replies
  • 0 likes
  • 525 Views
  • 1 replies
  • 0 likes