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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82368 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
62863 Views
29 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198350 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29782 Views
44 replies
4 likes
Pupil premium. But my account is still free?Could you help me urgent to me, let me tell you I didn't buy another account from the beginning.I know the account that I bought.
Pupil premium. But my account is still free?Could you help me urgent to me, let me tell you I didn't buy another account from the beginning.I know the account that I bought.
Roadie
313 Views
1 replies
0 likes
I am unable to join spotify family. i am on free subscription and when i enter my contact details, i am getting "You can only change Family plans once per year. Contact us for help."
I am unable to join spotify family. i am on free subscription and when i enter my contact details, i am getting "You can only change Family plans once per year. Contact us for help."
Spotify Star
363 Views
1 replies
0 likes
for some reason my wife and my dad were removed from family premium which is ridicilous, I resend the invitation link to both and they were failed to proceed when verifying the address. and of course we all live together. and we didn't received any n...
for some reason my wife and my dad were removed from family premium which is ridicilous, I resend the invitation link to both and they were failed to proceed when verifying the address. and of c...
Spotify Star
478 Views
1 replies
0 likes
El titular me envia invitacion y me registro y no me da acceso a cuenta premiun ya cancelo y reenvio invitackon y nada
El titular me envia invitacion y me registro y no me da acceso a cuenta premiun ya cancelo y reenvio invitackon y nada
Roadie
385 Views
1 replies
0 likes
I am joining a family plan with my sister in the US but I’m on vacation in Canada. I’m putting in my address (we live in the same house) but it won’t let me change th country from Canada and won’t let me join, saying we need to live in the same count...
I am joining a family plan with my sister in the US but I’m on vacation in Canada. I’m putting in my address (we live in the same house) but it won’t let me change th country from Canada and won’t l...
Spotify Star
456 Views
1 replies
0 likes
I have tried to create a new family premuim account however I typed in the wrong name as the account owner to someone else in the family currently without an account and now I cannot cancel it as it claims to only be cancelled from the account owner....
I have tried to create a new family premuim account however I typed in the wrong name as the account owner to someone else in the family currently without an account and now I cannot cancel it as i...
Roadie
465 Views
1 replies
0 likes
I'm trying to set my wife and me up on a family plan. We both previously had premium subscriptions, so I didn't see the point in paying $23/mo (for some reason she had her sub through Itunes so it was 12.99/mo instead of 9.99). I set up the family ac...
I'm trying to set my wife and me up on a family plan. We both previously had premium subscriptions, so I didn't see the point in paying $23/mo (for some reason she had her sub through Itunes so it w...
Community Legend
414 Views
2 replies
0 likes
Hi all,I'd like to have some help!I've subscripted to spotify family, I have properly configured my account so that my wife and my daughter have received a confirmation message for their inscription into our family count.When I check my personnal pag...
Hi all, I'd like to have some help! I've subscripted to spotify family, I have properly configured my account so that my wife and my daughter have received a confirmation message for their i...
Music Fan
655 Views
2 replies
0 likes
When I try to subscribe family premium, the message of subscribing failure pops out again and again. Also, I've tried another credit card, but the outcome is the same.What'wrong with it?
When I try to subscribe family premium, the message of subscribing failure pops out again and again. Also, I've tried another credit card, but the outcome is the same. What'wrong with it?
Spotify Star
375 Views
1 replies
0 likes
Eu estava usando o premium versao teste por 2 meses e essa semana minha irma fez um plano familia e me adicionou. Preciso cancelar o premium versao teste que eu tinha?
Eu estava usando o premium versao teste por 2 meses e essa semana minha irma fez um plano familia e me adicionou. Preciso cancelar o premium versao teste que eu tinha?
Spotify Star
340 Views
1 replies
0 likes
Our family has two homes in different states, that we live in both on a weekly basis. Will we be able to use the Family plan for out situation since some of the time our IP address will be from one home and the other times from the other home?
Our family has two homes in different states, that we live in both on a weekly basis. Will we be able to use the Family plan for out situation since some of the time our IP address will be from one h...
Music Fan
1642 Views
2 replies
0 likes
Sends my wife an invite and it sends her a code but no where to enter the code. We have tried but still nothing. Any solutuons?
Sends my wife an invite and it sends her a code but no where to enter the code. We have tried but still nothing. Any solutuons?
Roadie
547 Views
1 replies
0 likes
I can not accept family premium invite on my sons wifi only iPad.
I can not accept family premium invite on my sons wifi only iPad.
Community Legend
307 Views
1 replies
0 likes
Hace 7 dias recibimos un mail de Spotify informandonos que teniamos 7 dias para verificar el codigo postal de nuestro plan familiar o seria cancelada nuestra cuenta con la conecuente expulsion. Todos los miembros lo verificamos, vivimos en el mismo d...
Hace 7 dias recibimos un mail de Spotify informandonos que teniamos 7 dias para verificar el codigo postal de nuestro plan familiar o seria cancelada nuestra cuenta con la conecuente expulsion. Todos...
Roadie
757 Views
3 replies
0 likes
Ive been using spotify family for a time, today I was auto removed from the plan, invited again and selected my adress, but i get rejected saying that I have to be on the same adress. I live in the same house as everyone, using the same internet.
Ive been using spotify family for a time, today I was auto removed from the plan, invited again and selected my adress, but i get rejected saying that I have to be on the same adress. I live in the s...
Spotify Star
572 Views
1 replies
0 likes
I'm extremely disappointed in the family spotify option. I have done my research on all streaming services. I would just like to say to you spotify, whether music is given to you like this or not, Filters should still be an option for family subscrip...
I'm extremely disappointed in the family spotify option. I have done my research on all streaming services. I would just like to say to you spotify, whether music is given to you like this or not, F...
Roadie
554 Views
1 replies
0 likes
My wife and children were all connected to my family account. My wife missed the verify address deadline, and now she is no longer able to join my account eventhough I've sent multiple new invitations.An error message turns out saying address is inco...
My wife and children were all connected to my family account. My wife missed the verify address deadline, and now she is no longer able to join my account eventhough I've sent multiple new i...
Casual Listener
596 Views
2 replies
0 likes
Hace un mes compre el plan familiar e invite a mi familia, ahora que ha pasado el mes saco a uno de mis familiares y volvi a intentar invitarlo.. al momento de querer volver a llenar los datos y unirse me sale un error diciendo que no fue posible sum...
Hace un mes compre el plan familiar e invite a mi familia, ahora que ha pasado el mes saco a uno de mis familiares y volvi a intentar invitarlo.. al momento de querer volver a llenar los datos y unir...
Roadie
433 Views
1 replies
0 likes
Signed up for Family plan and no one is getting the emails. Looked up other ways, and someone said give them the code manually. How would I find this or get this to work?
Signed up for Family plan and no one is getting the emails. Looked up other ways, and someone said give them the code manually. How would I find this or get this to work?
Community Legend
307 Views
1 replies
0 likes
Currently, I am paying for Premium, but I want to switch to the family plan. Can I just switch mid-month or wait till it rolls out? What is the best way to do this? Thanks.. Ralph
Currently, I am paying for Premium, but I want to switch to the family plan. Can I just switch mid-month or wait till it rolls out? What is the best way to do this? Thanks.. &n...
Community Legend
338 Views
1 replies
0 likes
