Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 176066 Views
  • 32 replies
  • 9 likes
  • 176066 Views
  • 32 replies
  • 9 likes

Addres in my spotify

Hello Everyone; We have a fmaliy account.Now I can not use my priemium accouny because of addres!We all live in same addres which is Çınar Mah. No:5 Bağcılar/İstanbul.Is there anyone for help me?This is so important for me.

  • Newbie
  • Hello Everyone;   We have a fmaliy account. Now I can not use my priemium accouny because of addres! We all live in same addres which is Çınar Mah. No:5 Bağcılar/İstanbul. Is there anyone f...
  • Bittencourt
  • Spotify Star
  • 555 Views
  • 1 replies
  • 0 likes
  • 555 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Family members automactically removed

Four of my family members were suddenly removed from premium(one is still fine) and when they enter the address and it keeps showing that can not be verified!But I am so sure that the address is correct!

  • Newbie
  • Four of my family members were suddenly removed from premium(one is still fine) and when they enter the address and it keeps showing that can not be verified!But I am so sure that the address is correct!
  • annienuriko
  • Newbie
  • 3450 Views
  • 8 replies
  • 1 likes
  • 3450 Views
  • 8 replies
  • 1 likes

Problema com o convite do plano familiar

Aderi ao plano família e até então estava tudo bem, até que meus pais não estavam mais tendo acesso ao Spotify, e verifiquei no site que eles não estavam mais conectados, depois enviei novamente o convite mas não consegui acessar, diz que o endereço ...

  • Newbie
  • Aderi ao plano família e até então estava tudo bem, até que meus pais não estavam mais tendo acesso ao Spotify, e verifiquei no site que eles não estavam mais conectados, depois enviei novamente o co...
  • Bittencourt
  • Spotify Star
  • 16670 Views
  • 34 replies
  • 0 likes
  • 16670 Views
  • 34 replies
  • 0 likes

Solved!! Como sair do plano família de alguém?

Uma pessoa está maliciosamente me impedindo de sair do plano família dela; ela não quer me remover dele e eu não consigo sair. Alguém sabe alguma solução? Urgente!

  • Newbie
  • Uma pessoa está maliciosamente me impedindo de sair do plano família dela; ela não quer me remover dele e eu não consigo sair. Alguém sabe alguma solução? Urgente!
  • Bittencourt
  • Spotify Star
  • 27593 Views
  • 1 replies
  • 0 likes
  • Familiar
    Family Member
    Premium
    PROBLEMAS
    sair
  • 27593 Views
  • 1 replies
  • 0 likes

premium family

good morning. I have subscribed Prmium Family and I’m 10,99 €/month but my family member cannot use the Premium plan on his phone since she receive an error.

  • Newbie
  • good morning. I have subscribed Prmium Family and I’m 10,99 €/month but my family member cannot use the Premium plan on his phone since she receive an error.   
  • Nico
  • Community Legend
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Superuser Contribution cannot include family member in plan

I have the premium family subscription. I have sent an invite to my daughter MANY times now, and she is automatically being sent to MY original account. We have made sure that neither of us are logged in under my account at the time, but still unable...

  • Casual Listener
  • I have the premium family subscription.  I have sent an invite to my daughter MANY times now, and she is automatically being sent to MY original account.  We have made sure that neither o...
  • craig33wilson
  • Casual Listener
  • 425 Views
  • 2 replies
  • 0 likes
  • 425 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution unable to verify address in family premium

I incorrectly typed the wrong zip code when spotify asked me to verify my address in an email. Now I am unable to join family premium even when the main account tried to re-invite me on multiple attempts. Whenever I type in the correct address I alwa...

  • Newbie
  • I incorrectly typed the wrong zip code when spotify asked me to verify my address in an email. Now I am unable to join family premium even when the main account tried to re-invite me on multiple a...
  • raynocturne
  • Newbie
  • 49874 Views
  • 171 replies
  • 6 likes
  • Subscription
  • 49874 Views
  • 171 replies
  • 6 likes

Superuser Contribution Aile içi premium hakkında

Bir kaç aydır aile içi premium kullanıyordum ancak kredi kartı geç ödemesinden dolayı uyarı çıktı ve spotify kullanamadım. Uygulamada yer alan ödeme bilgilerini güncelle seçeneği ile tekrar ödeme yaptım ancak bu sefer sadece bir hesap için premium ge...

  • Newbie
  • Bir kaç aydır aile içi premium kullanıyordum ancak kredi kartı geç ödemesinden dolayı uyarı çıktı ve spotify kullanamadım.  Uygulamada yer alan ödeme bilgilerini güncelle seçeneği ile tekrar öde...
  • SergioDavid
  • Roadie
  • 449 Views
  • 1 replies
  • 0 likes
  • 449 Views
  • 1 replies
  • 0 likes

Superuser Contribution Musica descargada

Hola! He descargado musica cuando tenía Premium, pero solo me funciona en windows donde la descargué....cómo hago para tenerla en mi ipod?

  • Newbie
  • Hola! He descargado musica cuando tenía Premium, pero solo me funciona en windows donde la descargué....cómo hago para tenerla en mi ipod?
  • SergioDavid
  • Roadie
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant log in to family plan on new phone

Had family plan working fine on old phone, got new phone and now when I log in it says I am only on free version...

  • Newbie
  • Had family plan working fine on old phone, got new phone and now when I log in it says I am only on free version... 
  • SergioDavid
  • Roadie
  • 2860 Views
  • 1 replies
  • 0 likes
  • 2860 Views
  • 1 replies
  • 0 likes

Superuser Contribution SPotify me sacó del plan familiar

Yo estaba dentro de un plan familiar y justamente hoy mi cuenta apareció como gratis nuevamente, sin embargo la suscripción del titular sigue activa, y no entiendo qué pasó?

  • Newbie
  • Yo estaba dentro de un plan familiar y justamente hoy mi cuenta apareció como gratis nuevamente, sin embargo la suscripción del titular sigue activa, y no entiendo qué pasó?
  • SergioDavid
  • Roadie
  • 707 Views
  • 1 replies
  • 0 likes
  • f
  • 707 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Mi cuenta siempre fue premium y eh pagado la última cuota pero ahora solo tengo Spotify free

  • Newbie
  • Mi cuenta siempre fue premium y eh pagado la última cuota pero ahora solo tengo Spotify free 
  • SergioDavid
  • Roadie
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Premium for Family/unable to listen to our own music

Good eveningI upgraded this afternoon from Premium to Family Premium. I have followed the different steps. Still after 4 long hours of trying, only one music can be heard from 3 different devices. My husband and daughter have created new accounts. No...

  • Casual Listener
  • Good evening I upgraded this afternoon from Premium to Family Premium. I have followed the different steps. Still after 4 long hours of trying, only one music can be heard from 3 different devices....
  • Wall002
  • Casual Listener
  • 234 Views
  • 2 replies
  • 0 likes
  • 234 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot add member to my family account

When I try to add a new family member, it asks me if I agree to add a member to the family of Amanda Benson (that I didn't know... as this is my family account). Then after filling form, it gives me always an error. Who is this person ?How to fix the...

  • Casual Listener
  • When I try to add a new family member, it asks me if I agree to add a member to the family of Amanda Benson (that I didn't know... as this is my family account). Then after filling form, it gives m...
  • MilkaCH
  • Casual Listener
  • 329 Views
  • 2 replies
  • 0 likes
  • 329 Views
  • 2 replies
  • 0 likes

Family

Hi, trying to get spotify for my children with spotify family, but the only thing I'm getting is that we all share my account, and that means we can't listen to separate at the same time. It can't possibly be how it's supposed to be, then it's pointl...

  • Newbie
  • Hi, trying to get spotify for my children with spotify family, but the only thing I'm getting is that we all share my account, and that means we can't listen to separate at the same time. It can't p...
  • LeoRager
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can not activate family account after invite

Hello, I just bought Spotify Family. I sent an invitation to my daughter, but we do not know how to activate the family account after logging in. What can we do? Thanks ahead!

  • Newbie
  • Hello,    I just bought Spotify Family. I sent an invitation to my daughter, but we do not know how to activate the family account after logging in. What can we do?    T...
  • 12186809236
  • Newbie
  • 746 Views
  • 3 replies
  • 0 likes
  • 746 Views
  • 3 replies
  • 0 likes

Superuser Contribution Mighty audio player with family premium account

Hey,We just updated to family premium and now our mighty audio device does not recognise that my account is a premium account and keeps asking us to upgrade to a premium Spotify account. Therefore our brand new mighty device is now useless. Please ca...

  • Newbie
  • Hey, We just updated to family premium and now our mighty audio device does not recognise that my account is a premium account and keeps asking us to upgrade to a premium Spotify account. T...
  • SergioDavid
  • Roadie
  • 681 Views
  • 1 replies
  • 1 likes
  • 681 Views
  • 1 replies
  • 1 likes

Superuser Contribution No puedo verificar mi cuenta

Hace un par de semanas me llego un correo para verificar mi cuenta de plan familiar, intenté hacerlo pero no encontré cómo en el correo que me enviaron, solo me dirigía a información para contratar plan familiar. Estaba de viaje y no tenía acceso a i...

  • Newbie
  • Hace un par de semanas me llego un correo para verificar mi cuenta de plan familiar, intenté hacerlo pero no encontré cómo en el correo que me enviaron, solo me dirigía a información para contratar p...
  • SergioDavid
  • Roadie
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Frustrated!!! We constantly kick each other off!!

There are four of us on the plan. Only one of us can listen at a time. Not what I thought we were signing up for! Everytime someone else logs on it kicks out the person that was using Spotify. I've tried shutting down all devices and logging everyone...

  • Newbie
  • There are four of us on the plan.  Only one of us can listen at a time.  Not what I thought we were signing up for!  Everytime someone else logs on it kicks out the person that wa...
  • Bittencourt
  • Spotify Star
  • 1209 Views
  • 2 replies
  • 0 likes
  • 1209 Views
  • 2 replies
  • 0 likes