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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 150399 Views
  • 32 replies
  • 9 likes
  • 150399 Views
  • 32 replies
  • 9 likes

cant add a family member with existing spotify account

Good morning,I've had a spotify family account for several months, but can't seem to add my son, who has an existing spotify account that he wants to link. I was able to add the other family members without accounts with no problem. When my son follo...

  • Newbie
  • Good morning, I've had a spotify family account for several months, but can't seem to add my son, who has an existing spotify account that he wants to link.  I was able to add the other family...
  • 696 Views
  • 0 replies
  • 8 likes
  • 696 Views
  • 0 replies
  • 8 likes

Me sacaron del plan familiar

Es la segunda vez que me sacan del plan familiar premium y vivo en el mismo lugar que el titular de la cuenta, nunca me llego ningun mail para pedirme la direccion, solo me la cancelaron. Estoy harto de pagar por un servicio que no estoy recibiendo.

  • Newbie
  • Es la segunda vez que me sacan del plan familiar premium y vivo en el mismo lugar que el titular de la cuenta, nunca me llego ningun mail para pedirme la direccion, solo me la cancelaron. Estoy harto...
  • 424 Views
  • 0 replies
  • 0 likes
  • 424 Views
  • 0 replies
  • 0 likes

no country

My spotify is really broken and it wont allow me to change my country from US to anything, nothing is even appearing.

  • Newbie
  • My spotify is really broken and it wont allow me to change my country from US to anything, nothing is even appearing.
  • phan_times
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Changing Postal Code

Hey! I have just moved and I am joining a family account with my new housemates. Is there any way I can change my postal code without deleting my existing premium account?

  • Newbie
  • Hey! I have just moved and I am joining a family account with my new housemates. Is there any way I can change my postal code without deleting my existing premium account?
  • albertoengr
  • Casual Listener
  • 724 Views
  • 2 replies
  • 0 likes
  • 724 Views
  • 2 replies
  • 0 likes

Spotify takes money for both single premium and family premium without my permission.

I just realise when i saw my bank account.. In a 1 or 2 weeks ago i bought single premium and yesterday they take money for familiy premium without my notice.. I was using familiy premium before but last one was single premium.

  • Casual Listener
  • I just realise when i saw my bank account.. In a 1 or 2 weeks ago i bought single premium and yesterday they take money for familiy premium without my notice.. I was using familiy premium before but ...
  • jackliexe
  • Regular
  • 379 Views
  • 8 replies
  • 0 likes
  • 379 Views
  • 8 replies
  • 0 likes

WILL MY PREMIUM WORK OUTSIDE THE USA?

Hello guys this is my question.I have bought the premium subscription for spotify here in the US, and I'm gonna go on vacation to South America for 2 months, will my premium work over there, or do I have to buy another subscription?

  • Newbie
  • Hello guys this is my question. I have bought the premium subscription for spotify here in the US, and I'm gonna go on vacation to South America for 2 months, will my premium work over there, or do ...
  • JayLongname
  • Casual Listener
  • 699 Views
  • 4 replies
  • 0 likes
  • 699 Views
  • 4 replies
  • 0 likes

Family Members Kicked for No Reason

Hello, I am a Premium user for over 3 years now and my mother, my father and I started to use Premium for Family for 1 year. It was all going well until my mother and my father got kicked out from Premium. Whenever I invite my mother and my father to...

  • Casual Listener
  • Hello, I am a Premium user for over 3 years now and my mother, my father and I started to use Premium for Family for 1 year. It was all going well until my mother and my father got kicked out f...
  • Boardstyle82
  • Newbie
  • 458 Views
  • 2 replies
  • 0 likes
  • 458 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium for Family bug?

I send an Premium for Family invite to my Wife at here email address on a seperate device that the main account is not signed in on.It has an invitation codeand a "ACCEPT INVITATION" link. She clicks the link and it takes her to the Spotify log in pa...

  • Casual Listener
  • I send an Premium for Family invite to my Wife at here email address on a seperate device that the main account is not signed in on. It has an invitation codeand a "ACCEPT INVITATION" link.  S...
  • cawilson03
  • Casual Listener
  • 483 Views
  • 2 replies
  • 0 likes
  • 483 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cargos para plan familiar

Hola, tengo una inquietud de la cual no encontre respuesta, acabo de ser cargado por mi plan premium el 28/02/2018 y hoy 03/03/2018 deseo pasarme al plan familiar, mi pregunta es si perdere el dinero del cual fui ya cargado o se me hara un descuento ...

  • Newbie
  • Hola, tengo una inquietud de la cual no encontre respuesta, acabo de ser cargado por mi plan premium el 28/02/2018 y hoy 03/03/2018 deseo pasarme al plan familiar, mi pregunta es si perdere el dinero...
  • MonicaM_Bogota
  • Roadie
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

How do I upgrade from Premium to family premium from a free account with Rogers?

I am wondering how I can upgrade from my Premium account to a family account. I currently have a free account through my phone company Rogers and I want to upgrade to the family but they told me i am not able to do this. Will I have to get a whole ne...

  • Visitor
  • I am wondering how I can upgrade from my Premium account to a family account. I currently have a free account through my phone company Rogers and I want to upgrade to the family but they told m...
  • OracleSue
  • Newbie
  • 416 Views
  • 2 replies
  • 0 likes
  • 416 Views
  • 2 replies
  • 0 likes

Family Premium member without email address

I want to add my daughter to Family Premium but she does not have an email address of her own. What can I do?

  • Newbie
  • I want to add my daughter to Family Premium but she does not have an email address of her own. What can I do?
  • Bittencourt
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

HULU

Hey, so my spotify account is linked to hulu and I was able to active my hulu account and it worked for about a week. But now when I log onto hulu it keeps asking me to try my free trial! I get charged for both the hulu and spotify accounts so I dont...

  • Newbie
  • Hey, so my spotify account is linked to hulu and I was able to active my hulu account and it worked for about a week. But now when I log onto hulu it keeps asking me to try my free trial! I get charg...
  • Jordan0606
  • Casual Listener
  • 318 Views
  • 1 replies
  • 0 likes
  • Hulu
  • 318 Views
  • 1 replies
  • 0 likes

Spotify Family con indirizzi differenti

Salve a tutti, avrei una domanda: Avrei l'esigenza di passare da un account singolo premium ad un account family con altre 5 persone. Due persone abitano nel mio paese, altre due abitano in un'altra regione e una abita fuori dall'Italia. Quello che v...

  • Casual Listener
  • Salve a tutti,   avrei una domanda:   Avrei l'esigenza di passare da un account singolo premium ad un account family con altre 5 persone.   Due persone abitano nel mio paese, a...
  • user-removed
  • Not applicable
  • 828 Views
  • 1 replies
  • 0 likes
  • 828 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Family with different address

Hello everyone, I have a question: I would need to switch from a single premium account to a family account with 5 other people. Two people live in my hamlet, two others live in another region and one lives outside of Italy. What I would like to know...

  • Casual Listener
  • Hello everyone,   I have a question:   I would need to switch from a single premium account to a family account with 5 other people.   Two people live in my hamlet, two others l...
  • Maxim
  • Spotify Star
  • 8463 Views
  • 1 replies
  • 2 likes
  • 8463 Views
  • 1 replies
  • 2 likes

Activating Premium for Family

Hi there, I received an invitation on email for Premium for Family. After clicking on 'accept invitation' I have been directed to a page to key in name and address. However I don't remember having to filled up address when subscribing to Spotify. Can...

  • Newbie
  • Hi there,   I received an invitation on email for Premium for Family. After clicking on 'accept invitation' I have been directed to a page to key in name and address. However I don't r...
  • Maxim
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Solved!! Family Subcription in Different Countries and Continents

Hello Community, I have a problem. Currently, my family is all over the world and we would like to get a stream music service with the option to be located anywhere and be able to use it. This means, my phone service is in Sweden, my sister Spain and...

  • Newbie
  • Hello Community,    I have a problem. Currently, my family is all over the world and we would like to get a stream music service with the option to be located anywhere and be able to u...
  • Maxim
  • Spotify Star
  • 462 Views
  • 1 replies
  • 0 likes
  • 462 Views
  • 1 replies
  • 0 likes

Family member kicked and can't accept new invite even with the correct address.

After I updated my address some of.my family member didn't update their addresses on time and got kicked. Now they can't accept a new invite, how can I solve this issue?

  • Newbie
  • After I updated my address some of.my family member didn't update their addresses on time and got kicked. Now they can't accept a new invite, how can I solve this issue?
  • user-removed
  • Not applicable
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Solved!! Parental Controls With Family Sibscription

Hey, are there any family controls with he family premium subscription? Or can you just add and remove people from the plan?

  • Casual Listener
  • Hey, are there any family controls with he family premium subscription? Or can you just add and remove people from the plan?
  • user-removed
  • Not applicable
  • 417 Views
  • 1 replies
  • 1 likes
  • 417 Views
  • 1 replies
  • 1 likes

Upgrading daughter from free premium trial to family premium

Hi My daughter has a free premium trial that is due to expire end of this month. I'm (father) currenty looking at purchasing the premium family. With my daughters existing account will she be able to transfer her playlist across once she in invited t...

  • Newbie
  • Hi  My daughter has a free premium trial that is due to expire end of this month. I'm (father) currenty looking at purchasing the premium family. With my daughters existing account will she b...
  • user-removed
  • Not applicable
  • 263 Views
  • 1 replies
  • 1 likes
  • 263 Views
  • 1 replies
  • 1 likes

Blocked from Family Account

I recently got kicked out of my family account as I put the wrong postal code when I was in a rush to verify it. I used the same link to verify it and entered the correct postal code but it was too late and I got kicked out of my family account. I ca...

  • Newbie
  • I recently got kicked out of my family account as I put the wrong postal code when I was in a rush to verify it. I used the same link to verify it and entered the correct postal code but it was too l...
  • user-removed
  • Not applicable
  • 3314 Views
  • 3 replies
  • 1 likes
  • 3314 Views
  • 3 replies
  • 1 likes