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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134635 Views
  • 32 replies
  • 8 likes
  • 134635 Views
  • 32 replies
  • 8 likes

Kicked out of family plan

Hello. I have been using my wife's family plan on Spotify for a while now. All of a sudden I got an e-mail asking to confirm that I was part of that plan. I am curremtly trying to enter my home address information, which is the same as my wife's and ...

  • Regular
  • Hello. I have been using my wife's family plan on Spotify for a while now. All of a sudden I got an e-mail asking to confirm that I was part of that plan. I am curremtly trying to enter my home a...
  • AlexandrePuga
  • Regular
  • 414 Views
  • 6 replies
  • 0 likes
  • 414 Views
  • 6 replies
  • 0 likes

Solved!! broken link? family premium

Hi. I hope someone can help me please. I had been on my sons family premium account for a few months. I was sent email Jan to confirm address to stay on it. I was in hospital & didn't reply within the 7 days & so was put onto a free account. My son s...

  • Casual Listener
  • Hi. I hope someone can help me please. I had been on my sons family premium account for a few months. I was sent email Jan to confirm address to stay on it. I was in hospital & didn't reply w...
  • LiegeMunhoz
  • Newbie
  • 600 Views
  • 4 replies
  • 0 likes
  • 600 Views
  • 4 replies
  • 0 likes

Haven't Received Presale Code

Hi there... I am waiting for Spotify to send me a presale code for the HAIM presale and haven't received one yet. HAIM is listed in my top artists so I am really confused. I really want to purchase tickets and getting anxious. Yes, I've made sure tha...

  • Casual Listener
  • Hi there... I am waiting for Spotify to send me a presale code for the HAIM presale and haven't received one yet. HAIM is listed in my top artists so I am really confused. I really want to purchase t...
  • ninaraj
  • Newbie
  • 3293 Views
  • 18 replies
  • 1 likes
  • 3293 Views
  • 18 replies
  • 1 likes

Premium not showing up in Google Home

I signed up for Premium Family but my Google Home is showing the "free" option and as a result wont play my playlists or a specific song. How can i change that? It wont let me unlink cuz says its default.

  • Newbie
  • I signed up for Premium Family but my Google Home is showing the "free" option and as a result wont play my playlists or a specific song.  How can i change that? It wont let me unlink cuz says i...
  • LeoRager
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Switching from Spotify Premium to Premium for Family

I'm quite having trouble right now.I am subscribed currently for Spotify Premium subscription which is billed at PHP129/mo (or rough estimation of USD2.53/mo) and then suddenly I wanted to switch to Premium for Family.My biggest problem is: If I swit...

  • Casual Listener
  • ...o Premium for Family. My biggest problem is: If I switched from Spotify Premium subscription to Premium for Family which is billed at PHP194/mo (or rough estimation of USD3.81/mo), I might be d...
  • jmpangeloyt
  • Casual Listener
  • 344 Views
  • 2 replies
  • 0 likes
  • 344 Views
  • 2 replies
  • 0 likes

Family Members Can't Accept Invitations

I'm currently paying for the family subscription and have sent the invite to my brother, sister and partner who all live with me. My brother had no issue joining and at first my partner and sister had no problem. Then all of a sudden they were kicked...

  • Casual Listener
  • I'm currently paying for the family subscription and have sent the invite to my brother, sister and partner who all live with me. My brother had no issue joining and at first my partner and sister h...
  • LeoRager
  • Community Legend
  • 261 Views
  • 3 replies
  • 0 likes
  • 261 Views
  • 3 replies
  • 0 likes

I'm suscribed to a family label and I cant use it

My brother create our counts, but he lives in another city, and I cant use it, but, we continue payingWhat can I do?

  • Newbie
  • My brother create our counts, but he lives in another city, and I cant use it, but, we continue paying What can I do?
  • LeoRager
  • Community Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

premium- pais

hola estoy tatando de cambiar el pais (en editar perfil, pais, el campo esta como bloqueado, y desde pagos que antes se cambiaba ahi tampoco)y no me lo permite, como eso no es posible no se pueden unir al plan premium familiar, y me pasaron el cobro ...

  • Newbie
  • hola estoy tatando de cambiar el pais  (en editar perfil, pais, el campo esta como bloqueado, y desde pagos que antes se cambiaba ahi tampoco)y no me lo permite, como eso no es posible no se pue...
  • jcmorande
  • Newbie
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Solved!! I can't change my family plan

I have a family plan with a few friends. We're students and we live together. Earlier this year, a friend had to move out of the house. At that time she paid for the family plan, so she just cancelled it and another friend started to pay for it. Last...

  • Casual Listener
  • I have a family plan with a few friends. We're students and we live together. Earlier this year, a friend had to move out of the house. At that time she paid for the family plan, so she just c...
  • gcrivellari
  • Casual Listener
  • 5349 Views
  • 2 replies
  • 0 likes
  • 5349 Views
  • 2 replies
  • 0 likes

Replacements for members of the family plan

Hi, i have a issue with my family plan on spotify, thing is i have some cabins in a big land here on Santiago de Chile and 2 of the spotify members ended their rental contracts by the end of 2017 so now i have new tenants and i need to replace them w...

  • Newbie
  • Hi, i have a issue with my family plan on spotify, thing is i have some cabins in a big land here on Santiago de Chile and 2 of the spotify members ended their rental contracts by the end of 2017 s...
  • 288 Views
  • 0 replies
  • 0 likes
  • 288 Views
  • 0 replies
  • 0 likes

todos los miembros de mi familia fueron eliminados de mi cuenta premium familiar

Pidieron que sus cuentas fuesen verificadas, los eliminaron, pero ahora cuando los vuelvos a invitar me dice que no puedo ingresar al usuario.

  • Newbie
  • Pidieron que sus cuentas fuesen verificadas, los eliminaron, pero ahora cuando los vuelvos a invitar me dice que no puedo ingresar al usuario.
  • 262 Views
  • 0 replies
  • 0 likes
  • 262 Views
  • 0 replies
  • 0 likes

Premium family account -trotzdem wird in der app werbung vorgeschaltet

Hallo, ich habe den Premium Family Account (2 Nutzer), trotzdem wird mir in der App angezeigt, dass ich ein Spotify Free Konto habe und es wird regelmäßig Werbung angezeigt. Abmelden und neu anmelden bzw. Neuinstallation der App hat leider nichts geb...

  • Newbie
  • Hallo, ich habe den Premium Family Account (2 Nutzer), trotzdem wird mir in der App angezeigt, dass ich ein Spotify Free Konto habe und es wird regelmäßig Werbung angezeigt. Abmelden und neu a...
  • Romy33
  • Newbie
  • 1281 Views
  • 3 replies
  • 0 likes
  • 1281 Views
  • 3 replies
  • 0 likes

Solved!! Family group

Hello, i have a question. Can we use spotify family group with iphone and android too? I mean if someone in my family has android phone and i start a premiun family group with iphone, can i add her? Thanks for the answer.

  • Casual Listener
  • Hello, i have a question. Can we use spotify family group with iphone and android too? I mean if someone in my family has android phone and i start a premiun family group with iphone, can i add h...
  • vinjski
  • Gig Goer
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Switching accounts after becoming premium family member

I have upgraded my account to a family account and connected my girlfriend with it. She also had a premium account and is now afaraid of unsubscribing because she might lose her playlist and listening history and whatever. How can she unsubscribe and...

  • Regular
  • I have upgraded my account to a family account and connected my girlfriend with it. She also had a premium account and is now afaraid of unsubscribing because she might lose her playlist and l...
  • Ben_Th
  • Regular
  • 545 Views
  • 3 replies
  • 0 likes
  • 545 Views
  • 3 replies
  • 0 likes

Solved!! Upgrade from single plan to family plan

I just paid for the family plan, but it didn't say that I "upgraded", it made it sound like I'm a new customer. So, I'm wondering, hopefully Spotify cancelled my regular membership and started my family membership. I guess I'll find out when my next ...

  • Casual Listener
  • I just paid for the family plan, but it didn't say that I "upgraded", it made it sound like I'm a new customer. So, I'm wondering, hopefully Spotify cancelled my regular membership and started my family...
  • DarkMukke
  • Composer
  • 540 Views
  • 1 replies
  • 0 likes
  • 540 Views
  • 1 replies
  • 0 likes

Submit button not working in sign up.

Trying to set my son's phone up I am able to get to the page where it says'Congratulations! You are about to join the family plan of *****. To confirm that all members of the plan are part of a family, please enter your address below.'I fill out the ...

  • Casual Listener
  • Trying to set my son's phone up I am able to get to the page where it says 'Congratulations! You are about to join the family plan of *****. To confirm that all members of the plan are part of a family...
  • coach_fase
  • Casual Listener
  • 766 Views
  • 2 replies
  • 0 likes
  • 766 Views
  • 2 replies
  • 0 likes

Need to edit family account Administrator information

Hi!I've subscribed to the Spotify Family plan but I didn't realize the first page I landed on was to fill the Administrator informations (Name and Address). I thought I was automatically the 'admin' since I was the "first" to create the plan (very me...

  • Casual Listener
  • Hi! I've subscribed to the Spotify Family plan but I didn't realize the first page I landed on was to fill the Administrator informations (Name and Address). I thought I was automatically the 'a...
  • rickyhadiman
  • Newbie
  • 773 Views
  • 5 replies
  • 3 likes
  • 773 Views
  • 5 replies
  • 3 likes

Solved!! No invite options for spotify premium

I've just joined spotify family - followed the instructions to add members...but the user interface does not display any invite buttons - its a complete blank, apart from the menu options on the lhs.

  • Casual Listener
  • I've just joined spotify family - followed the instructions to add members...but the user interface does not display any invite buttons - its a complete blank, apart from the menu options on the lhs.
  • Pep6569
  • Casual Listener
  • 1214 Views
  • 14 replies
  • 1 likes
  • 1214 Views
  • 14 replies
  • 1 likes