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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 147045 Views
  • 32 replies
  • 8 likes
  • 147045 Views
  • 32 replies
  • 8 likes

Spotify premium

I just made a playlist and all I want to do is download it before I go on a really long flight to Korea! I can’t ask my parents for their credit card and I am in 8th grade so I don’t have one, all I want is to start a free trial! HELP!! I can’t survi...

  • Newbie
  • I just made a playlist and all I want to do is download it before I go on a really long flight to Korea! I can’t ask my parents for their credit card and I am in 8th grade so I don’t have one, all I ...
  • Maxim
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Paiement Premium etudiant

Je paie depuis des mois l'abonnement etudiant. Je me rends compte seulement aujourd'**bleep** que je suis debitee 2 fois 4,99e par mois. Je precise que je n'ai qu'un seul compte Spotify.Savez-vous m'aider a annuler le 2e prelevement?

  • Newbie
  • Je paie depuis des mois l'abonnement etudiant. Je me rends compte seulement aujourd'**bleep** que je suis debitee 2 fois 4,99e par mois.  Je precise que je n'ai qu'un seul compte Spotify. Save...
  • 296 Views
  • 0 replies
  • 0 likes
  • Student
  • 296 Views
  • 0 replies
  • 0 likes

Solved!! Family Subscription

A family member didn't read the form right and put the full street number and name in where it says just street name and then the suburb where it says the street number will that matter, they didn't read it and entered it in like that because that's ...

  • Newbie
  • A family member didn't read the form right and put the full street number and name in where it says just street name and then the suburb where it says the street number will that matter, they d...
  • LeoRager
  • Community Legend
  • 577 Views
  • 1 replies
  • 0 likes
  • 1
  • 577 Views
  • 1 replies
  • 0 likes

Other family members cannot log into Spotify family

The spotify premium replied me that Im unable to join the spotify family after typing all the info.

  • Newbie
  • The spotify premium replied me that Im unable to join the spotify family after typing all the info.
  • LeoRager
  • Community Legend
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Changing address in Family Account

Hi Guys, I have a problem with my Family account. First of all I can not change my address. I just moved houses with my friend and I can not find any option to change it. Also, I have lived now for a while in the Netherlands and my address keeps show...

  • Casual Listener
  • Hi Guys, I have a problem with my Family account. First of all I can not change my address. I just moved houses with my friend and I can not find any option to change it. Also, I have lived now for a...
  • LeoRager
  • Community Legend
  • 9087 Views
  • 3 replies
  • 0 likes
  • 9087 Views
  • 3 replies
  • 0 likes

Ogrenci indirimi premium sorunu

SheerID Verification'dan dogrulandi mesaji geldi.Linke tikladigimda odeme bilgileri girme arayuzunde "Odeme basarisiz oldu. Tekrar dene ya da baska bir odeme yontemi kullan." seklinde uyari veriyor.Hesabimdan para zaten cekildi.Hesabim suan free.

  • Newbie
  • SheerID Verification'dan dogrulandi mesaji geldi.Linke tikladigimda odeme bilgileri girme arayuzunde "Odeme basarisiz oldu. Tekrar dene ya da baska bir odeme yontemi kullan." seklinde uyari veriyor.H...
  • 302 Views
  • 0 replies
  • 0 likes
  • 302 Views
  • 0 replies
  • 0 likes

2 defa odeme alindi hala premium olamadim

SAATLER ONCE OGRENCI OLARAK PREMIUM OLMAYA CALISTIM. SAYFA SORUN VERDI 2. DEFA PDFTEN BELGEMI YUKLEDIM. 2 DEFA ODEME ALINMIS GOZUKUYOR. AYRICA HALA FREE HESAP GOZUKUYORUM ACILEN COZULMESINI VE 2. ODEMENIN IADESINI ISTIYORUM

  • Casual Listener
  • SAATLER ONCE OGRENCI OLARAK PREMIUM OLMAYA CALISTIM. SAYFA SORUN VERDI 2. DEFA PDFTEN BELGEMI YUKLEDIM. 2 DEFA ODEME ALINMIS GOZUKUYOR. AYRICA HALA FREE HESAP GOZUKUYORUM ACILEN COZULMESINI  VE ...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

family invitation doesn‘t work

Hello, i wang to invitate my daughter into my premium account acoconut it doesn‘t work.Spotify telle my daughter „you couldn’t enger this premium family account“ (Greman: „Du kannst diesem Premium Family Abo nicht beitreten. Brauchst Du Hilfe? Lies u...

  • Casual Listener
  • Hello,   i wang to invitate my daughter into my premium account acoconut it doesn‘t work. Spotify telle my daughter „you couldn’t enger this premium family account“ (Greman: „Du kannst d...
  • aca1992
  • Regular
  • 350 Views
  • 3 replies
  • 0 likes
  • 350 Views
  • 3 replies
  • 0 likes

Problems with Premium Family Plan

Good morning, I need your help.He received the invitation to the Family Plan for my brother, but when he finished filling out the form and sent it, he signed with the same plan and not with the family, to which he had been invited.I look forward to y...

  • Newbie
  • Good morning, I need your help. He received the invitation to the Family Plan for my brother, but when he finished filling out the form and sent it, he signed with the same plan and not with the family...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Membro endereco errado

Boa noite me ajudem, um membro do meu grupo familiar no cadastro colocou o endereco comercial recebi uma email informando e nao sei o que fazer o membro consegue alterar o endereco dele?tenho que excluir ele e colocar novamente?o que posso fazer ?

  • Newbie
  • Boa noite me ajudem, um membro do meu grupo familiar no cadastro colocou o endereco comercial recebi uma email informando e nao sei o que fazer  o membro consegue alterar o endereco dele? tenh...
  • Bittencourt
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Plan familiar

No puedo volver unirme al plan familiar, por favor ayudenme  

  • Newbie
  • No puedo volver unirme al plan familiar, por favor ayudenme   
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

How do i change ownership within family subscription

My son set up the account but need to change ownership to myself as he cannot recall his login info.

  • Newbie
  • My son set up the account but need to change ownership to myself as he cannot recall his login info.
  • osornios
  • Spotify Star
  • 876 Views
  • 7 replies
  • 0 likes
  • 876 Views
  • 7 replies
  • 0 likes

Solved!! Admin in family account and Daily Mixes

Hi! I'm admin for our family account and my Daily Mixes are all based on what the other family members are listening to. To get my own personal recommendations, do I need to create a separate account for me? (and keep the admin account for admin sett...

  • Casual Listener
  • Hi! I'm admin for our family account and my Daily Mixes are all based on what the other family members are listening to. To get my own personal recommendations, do I need to create a separate a...
  • osornios
  • Spotify Star
  • 3355 Views
  • 9 replies
  • 0 likes
  • 3355 Views
  • 9 replies
  • 0 likes

Solved!! Join a family plan is not working!

My wife invited me through email to join her new Family plan, but when I fill up my data and submit the form I always get the following message: "You're unable to join this Family plan. Need help? Read our FAQ." - Of course, we both live at the same ...

  • Casual Listener
  • My wife invited me through email to join her new Family plan, but when I fill up my data and submit the form I always get the following message: "You're unable to join this Family plan. Need help? R...
  • Bittencourt
  • Spotify Star
  • 2352 Views
  • 7 replies
  • 0 likes
  • 2352 Views
  • 7 replies
  • 0 likes

Can't kick a Familymember/ Loschung eines Familienmembers geht nicht

Hey there,my brotheres account was hacked, so I want to kick his account until this Problem is solved. But I can't kick his account out of the family ... for my Mom and Dad it is possible, but my brothers account can't get deletet from the family pla...

  • Casual Listener
  • Hey there, my brotheres account was hacked, so I want to kick his account until this Problem is solved. But I can't kick his account out of the family ... for my Mom and Dad it is possible, but my b...
  • Maxim
  • Spotify Star
  • 653 Views
  • 3 replies
  • 0 likes
  • Family Member
    kicked out
  • 653 Views
  • 3 replies
  • 0 likes

Won't allow my email onto the family plan

My wife has a spotify account set up with her email - when I try to send her an invite to join my family plan that I have set up through my own email/spotify account - she accepts it... but then it redirects and asks her to log into Spotify again. On...

  • Newbie
  • My wife has a spotify account set up with her email - when I try to send her an invite to join my family plan that I have set up through my own email/spotify account - she accepts it... but then it r...
  • LeoRager
  • Community Legend
  • 506 Views
  • 3 replies
  • 0 likes
  • 506 Views
  • 3 replies
  • 0 likes

Superuser Contribution My Songs keep disappearing

This is becoming extremly frustrating. Ive follwed every post on disappearing tracks, and so far nothing posted has helped. I have unistalled and reinstalled, i have formated my SD card, I only use Spotify on one device, but yet songs dont stay on de...

  • Casual Listener
  • This is becoming extremly frustrating.   Ive follwed every post on disappearing tracks, and so far nothing posted has helped.   I have unistalled and reinstalled, i have formated my SD ...
  • Jack
  • Roadie
  • 588 Views
  • 5 replies
  • 0 likes
  • 588 Views
  • 5 replies
  • 0 likes

Our invitations for Family-accounts won´t take us to the right page...

We have registered for Family Premium and all of us get the invitations in our mailboxes. But when we follow the links we are all directed to a page that looks like an account-managing-page. Not the "Welcome to Family" page. So we can not get started...

  • Newbie
  • We have registered for Family Premium and all of us get the invitations in our mailboxes. But when we follow the links we are all directed to a page that looks like an account-managing-page. Not t...
  • Luke
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Family members gone after changing payment method

Hey everyone,I blocked my creditcard because we lost it. Then Spotify killed the premium package...which is normal. Then I reactivated another payment method fo the Family premium, but then all accounts from my family members were gone after I did so...

  • Newbie
  • Hey everyone, I blocked my creditcard because we lost it. Then Spotify killed the premium package...which is normal. Then I reactivated another payment method fo the Family premium, but then all a...
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

Not able to be added to my Family's Subscription

Spotify does not allow me to be added to my brother's Family Premium subscription, even though we live in the same address, same zip code, etc. Spotify only says that I can't be added and nothing else! Who can help me and give me some support, since ...

  • Casual Listener
  • Spotify does not allow me to be added to my brother's Family Premium subscription, even though we live in the same address, same zip code, etc.   Spotify only says that I can't be added and n...
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes