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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

Casual Listener

JillianWilkie

Regular

178736 Views

32 replies

9 likes

  • 178736 Views
  • 32 replies
  • 9 likes

Israel family premium plan

Family premium plan not avaliablein israel,When will it be avaliable ?

Newbie

Family premium plan not avaliablein israel, When will it be avaliable ?

Maxim

Spotify Star

512 Views

1 replies

0 likes

  • 512 Views
  • 1 replies
  • 0 likes

Nicht akzeptiert als Family Mitglied

Hallo, ich habe folgendes Problem. Ich hatte letztens vergessen mein Konto zu verifizieren, und bin dann aus dem Premium Familien Account rausgeflogen und auf Free herabgestuft worden. Nun hat meine Frau mir eine Einladung geschickt, ich bin dann auf...

Newbie

Hallo, ich habe folgendes Problem. Ich hatte letztens vergessen mein Konto zu verifizieren, und bin dann aus dem Premium Familien Account rausgeflogen und auf Free herabgestuft worden. Nun hat meine ...

Maxim

Spotify Star

449 Views

1 replies

0 likes

  • 449 Views
  • 1 replies
  • 0 likes

Cant use family function

Hello,can anyone know how to use Family bcs I input wrong address in the first month ,then cant use now.After family owner re–invite me ,but still cant join in after input the same address.Pls help me how to do ,tks.

Newbie

Hello,can anyone know how to use Family bcs I input wrong address in the first month  ,then cant use now.After family owner re–invite me ,but still cant join in after input the same address.Pls...

Maxim

Spotify Star

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Change country

Hi - I moved to Netherlands and want to share spotify with my girlfriend. I cannot do this as my spotify is set to Belgium. Can someone help? I am logged in via Facebook.

Newbie

Hi - I moved to Netherlands and want to share spotify with my girlfriend. I cannot do this as my spotify is set to Belgium. Can someone help? I am logged in via Facebook.

Nico

Community Legend

462 Views

1 replies

0 likes

country
  • 462 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Family problem

We bought family prem, and i had this premium setting for a month or 2, 3 days ago or so spotify kicked me telling me i went back to FREE account but my family kept the PREMIUM one, then i got invited again but the page said it can't be confirmed tha...

Casual Listener

We bought family prem, and i had this premium setting for a month or 2, 3 days ago or so spotify kicked me telling me i went back to FREE account but my family kept the PREMIUM one, then i got i...

MuratAgaoglu

Newbie

4930 Views

9 replies

2 likes

  • 4930 Views
  • 9 replies
  • 2 likes

How does the Family Plan interact with an existing premium account?

I currently have a premium account which has a year of premium already purchased that expires next January. The rest of my family has recently gotten into spotify and would like to create a family plan. Is there a way to rollover what I have already ...

Casual Listener

I currently have a premium account which has a year of premium already purchased that expires next January. The rest of my family has recently gotten into spotify and would like to create a family p...

songassistant

Composer

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ödediğim ücret provizyonda kaldı

Öğrenci indirimi için başvurduğumda gönderdiğim belge türü kabul edilmedi fakat ödediğim ücret provizyonda kaldı. Bugün gerekli belgeyi gönderdim premium üyeliğim başladı fakat önceden kartımdan çekilen ve provizyonda kalan ücretin bana iadesi yapılm...

Newbie

Öğrenci indirimi için başvurduğumda gönderdiğim belge türü kabul edilmedi fakat ödediğim ücret provizyonda kaldı. Bugün gerekli belgeyi gönderdim premium üyeliğim başladı fakat önceden kartımdan çeki...

Julian

Moderator

465 Views

1 replies

0 likes

  • 465 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

Hola! Pasa que cancelaron la tarjeta con la que pagaba el plan familiar, nos pasaron al free por lo que perdimos el plan familiar y tuve que volver a empezar todo de nuevo.Todo bien, pero llevo tantos años usando spotify que ni recuerdo exactamente l...

Newbie

Hola! Pasa que cancelaron la tarjeta con la que pagaba el plan familiar, nos pasaron al free por lo que perdimos el plan familiar y tuve que volver a empezar todo de nuevo. Todo bien, pero llevo tan...

Julian

Moderator

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Spotify Öğrenci Premium parayı aldı hesap hala free

5 gün önce Spotify öğrenci indiriminden yararlanmak icin kart bilgilerimi girdim ve okulu secme sayfasına yönlendirildim. Okulum listede vardi, sectim ama hata verdi buna rağmen kartımdan para kesilmiş ve hesabım hala free görünüyor. Bunu nasıl çözeb...

Newbie

5 gün önce Spotify öğrenci indiriminden yararlanmak icin kart bilgilerimi girdim ve okulu secme sayfasına yönlendirildim. Okulum listede vardi, sectim ama hata verdi buna rağmen kartımdan para kesilm...

d2tnz6bq0adsrhz

Casual Listener

861 Views

2 replies

0 likes

  • 861 Views
  • 2 replies
  • 0 likes

Adding family member to spotify family.

Everytime my wife sends me an invite to join spotify family I click the link to accept the invite and it takes me to the login screen. When I click log in using Facebook, which is how I log in on my free account, it automatically logs me into her spo...

Newbie

Everytime my wife sends me an invite to join spotify family I click the link to accept the invite and it takes me to the login screen. When I click log in using Facebook, which is how I log in on m...

Luke

Spotify Star

636 Views

1 replies

0 likes

  • 636 Views
  • 1 replies
  • 0 likes

Using Spotify Premium internationally?

Hi Everyone, I'm considering getting a Spotify Premium Family account with my brother and sister who share the same permanent address, but are in school in a different country and travel back and forth. Would they be able to use the account when they...

Newbie

Hi Everyone,   I'm considering getting a Spotify Premium Family account with my brother and sister who share the same permanent address, but are in school in a different country and travel b...

Luke

Spotify Star

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
  • 0 likes

Can't accept family invitation

My account is from the Philippines. My boyfriend and I are living together in Germany, so I thought to get a family premium. He can't accept my invitation because apparently, we are not in the same country. Can't change my country from PH to DE eithe...

Newbie

My account is from the Philippines. My boyfriend and I are living together in Germany, so I thought to get a family premium. He can't accept my invitation because apparently, we are not in the same c...

Luke

Spotify Star

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

How to accept family plan invite

I sent out three invites for the family plan i just started but two of the accounts don't have acces to the email addresses their accounts are tied to. How do i get the to accept the invite if there's no access to the email address?

Newbie

I sent out three invites for the family plan i just started but two of the accounts don't have acces to the email addresses their accounts are tied to. How do i get the to accept the invite if t...

Luke

Spotify Star

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Addebito vecchio account Premium dopo upgrade a Premium for Family

Ciao a tutti,dopo essere passati da Premium, che scadeva il 05/04/2108, a Premium for Family il 29/03/2018, oggi 05/04/2018 mi hanno addebitato 9,99 euro relativi all'abbonamento premium anteriore. Nella gestione dell'account dalla pagina web mi vien...

Casual Listener

Ciao a tutti, dopo essere passati da Premium, che scadeva il 05/04/2108, a Premium for Family il 29/03/2018, oggi 05/04/2018 mi hanno addebitato 9,99 euro relativi all'abbonamento premium a...

imattolo

Community Legend

469 Views

1 replies

0 likes

Premium for Family
  • 469 Views
  • 1 replies
  • 0 likes

Solved!! Passare da Premium a Premium for Family

Ho attivo spotify premium da due anni e volevo passare a spotify for family. Spotify Premium mi si rinnova il 09/05/18 quindi il mese prossimo. Se passo a family oggi, 12/04/18, pago subito 14.99 euro sprecando i 9.99 euro del recente rinnovo oppure ...

Newbie

Ho attivo spotify premium da due anni e volevo passare a spotify for family. Spotify Premium mi si rinnova il 09/05/18 quindi il mese prossimo. Se passo a family oggi, 12/04/18, pago subito 14.99 e...

imattolo

Community Legend

2266 Views

1 replies

0 likes

Payment
Premium
  • 2266 Views
  • 1 replies
  • 0 likes

Changing to a family plan

How do convert 2 plans into a family plan

Newbie

How do convert 2 plans into a family plan

kejt_

Community Legend

835 Views

1 replies

0 likes

  • 835 Views
  • 1 replies
  • 0 likes

Premium for family

Hey! I am using spotify free and my brother is using premium. He has invited me for premium for fam. I wrote right everything but still I havent join premium and any suggestion at help center isn’t working . How can ı do?

Newbie

Hey! I am using spotify free and my brother is using premium. He has invited me for premium for fam. I wrote right everything but still I havent join premium and any suggestion at help center isn’t w...

kejt_

Community Legend

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

cancel family

I CANCELLED FAMILY BECAUSE IT DOESN'T WORK AND EVERYONE COMPLAINS ABOUT IT IF THERE IS REALLY SOMEONE OUT THERE THAT KNOW SOMETHING YOU CAN SEN ME AN EMAIL*snip*

Regular

I CANCELLED FAMILY BECAUSE IT DOESN'T WORK AND EVERYONE COMPLAINS ABOUT IT   IF THERE IS REALLY SOMEONE OUT THERE THAT KNOW SOMETHING YOU CAN SEN ME AN EMAIL *snip*

kejt_

Community Legend

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

Can´t accept family Invite

Hello dear Spotify Community! I cannot accept a family Invite today wich is totaly annoying Anybody can help me with that? Greets and best wishes!

Newbie

Hello dear Spotify Community!    I cannot accept a family Invite today wich is totaly annoying 😄  Anybody can help me with that?   Greets and best wishes!

Bittencourt

Spotify Star

408 Views

1 replies

0 likes

  • 408 Views
  • 1 replies
  • 0 likes

Payment

Is it possible too pay Spotify for ever ? Just with one fee? Thx

Newbie

Is it possible too pay Spotify for ever ? Just with one fee? Thx

Nico

Community Legend

352 Views

1 replies

0 likes

Payment Problems
  • 352 Views
  • 1 replies
  • 0 likes