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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

Casual Listener

JillianWilkie

Regular

179309 Views

32 replies

9 likes

  • 179309 Views
  • 32 replies
  • 9 likes

cancel family

I CANCELLED FAMILY BECAUSE IT DOESN'T WORK AND EVERYONE COMPLAINS ABOUT IT IF THERE IS REALLY SOMEONE OUT THERE THAT KNOW SOMETHING YOU CAN SEN ME AN EMAIL*snip*

Regular

I CANCELLED FAMILY BECAUSE IT DOESN'T WORK AND EVERYONE COMPLAINS ABOUT IT   IF THERE IS REALLY SOMEONE OUT THERE THAT KNOW SOMETHING YOU CAN SEN ME AN EMAIL *snip*

kejt_

Community Legend

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

Can´t accept family Invite

Hello dear Spotify Community! I cannot accept a family Invite today wich is totaly annoying Anybody can help me with that? Greets and best wishes!

Newbie

Hello dear Spotify Community!    I cannot accept a family Invite today wich is totaly annoying 😄  Anybody can help me with that?   Greets and best wishes!

Bittencourt

Spotify Star

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

Payment

Is it possible too pay Spotify for ever ? Just with one fee? Thx

Newbie

Is it possible too pay Spotify for ever ? Just with one fee? Thx

Nico

Community Legend

355 Views

1 replies

0 likes

Payment Problems
  • 355 Views
  • 1 replies
  • 0 likes

Unable to add younger family member to Spotify Premium

Hi,My wife and I belong to my Spotify Premium for Family. I live in New Zealand, and my son has been waiting until he's old enough to join our Family account. He turned 12 a few days ago (which is the minimum legal age to join a Spotify Family outsid...

Casual Listener

Hi, My wife and I belong to my Spotify Premium for Family. I live in New Zealand, and my son has been waiting until he's old enough to join our Family account. He turned 12 a few days ago (which i...

Roscoe6262

Casual Listener

425 Views

1 replies

1 likes

  • 425 Views
  • 1 replies
  • 1 likes

Premium Family Members having problem with my invitation

What is wrong Spotify Dev Team. I am paying your subscriptions but my members complain they can't confirm the invitation sent by their email what the **bleep** is the problem.

Casual Listener

What is wrong Spotify Dev Team. I am paying your subscriptions but my members complain they can't confirm the invitation sent by their email what the **bleep** is the problem. 😞

LeoRager

Community Legend

727 Views

3 replies

1 likes

  • 727 Views
  • 3 replies
  • 1 likes

Addres in my spotify

Hello Everyone; We have a fmaliy account.Now I can not use my priemium accouny because of addres!We all live in same addres which is Çınar Mah. No:5 Bağcılar/İstanbul.Is there anyone for help me?This is so important for me.

Newbie

Hello Everyone;   We have a fmaliy account. Now I can not use my priemium accouny because of addres! We all live in same addres which is Çınar Mah. No:5 Bağcılar/İstanbul. Is there anyone f...

Bittencourt

Spotify Star

569 Views

1 replies

0 likes

  • 569 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Family members automactically removed

Four of my family members were suddenly removed from premium(one is still fine) and when they enter the address and it keeps showing that can not be verified!But I am so sure that the address is correct!

Newbie

Four of my family members were suddenly removed from premium(one is still fine) and when they enter the address and it keeps showing that can not be verified!But I am so sure that the address is correct!

annienuriko

Newbie

3496 Views

8 replies

1 likes

  • 3496 Views
  • 8 replies
  • 1 likes

Problema com o convite do plano familiar

Aderi ao plano família e até então estava tudo bem, até que meus pais não estavam mais tendo acesso ao Spotify, e verifiquei no site que eles não estavam mais conectados, depois enviei novamente o convite mas não consegui acessar, diz que o endereço ...

Newbie

Aderi ao plano família e até então estava tudo bem, até que meus pais não estavam mais tendo acesso ao Spotify, e verifiquei no site que eles não estavam mais conectados, depois enviei novamente o co...

Bittencourt

Spotify Star

16865 Views

34 replies

0 likes

  • 16865 Views
  • 34 replies
  • 0 likes

Solved!! Como sair do plano família de alguém?

Uma pessoa está maliciosamente me impedindo de sair do plano família dela; ela não quer me remover dele e eu não consigo sair. Alguém sabe alguma solução? Urgente!

Newbie

Uma pessoa está maliciosamente me impedindo de sair do plano família dela; ela não quer me remover dele e eu não consigo sair. Alguém sabe alguma solução? Urgente!

Bittencourt

Spotify Star

27674 Views

1 replies

0 likes

Familiar
Family Member
Premium
PROBLEMAS
sair
  • 27674 Views
  • 1 replies
  • 0 likes

premium family

good morning. I have subscribed Prmium Family and I’m 10,99 €/month but my family member cannot use the Premium plan on his phone since she receive an error.

Newbie

good morning. I have subscribed Prmium Family and I’m 10,99 €/month but my family member cannot use the Premium plan on his phone since she receive an error.   

Nico

Community Legend

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution cannot include family member in plan

I have the premium family subscription. I have sent an invite to my daughter MANY times now, and she is automatically being sent to MY original account. We have made sure that neither of us are logged in under my account at the time, but still unable...

Casual Listener

I have the premium family subscription.  I have sent an invite to my daughter MANY times now, and she is automatically being sent to MY original account.  We have made sure that neither o...

craig33wilson

Casual Listener

456 Views

2 replies

0 likes

  • 456 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution unable to verify address in family premium

I incorrectly typed the wrong zip code when spotify asked me to verify my address in an email. Now I am unable to join family premium even when the main account tried to re-invite me on multiple attempts. Whenever I type in the correct address I alwa...

Newbie

I incorrectly typed the wrong zip code when spotify asked me to verify my address in an email. Now I am unable to join family premium even when the main account tried to re-invite me on multiple a...

raynocturne

Newbie

50280 Views

171 replies

6 likes

Subscription
  • 50280 Views
  • 171 replies
  • 6 likes

Superuser Contribution Aile içi premium hakkında

Bir kaç aydır aile içi premium kullanıyordum ancak kredi kartı geç ödemesinden dolayı uyarı çıktı ve spotify kullanamadım. Uygulamada yer alan ödeme bilgilerini güncelle seçeneği ile tekrar ödeme yaptım ancak bu sefer sadece bir hesap için premium ge...

Newbie

Bir kaç aydır aile içi premium kullanıyordum ancak kredi kartı geç ödemesinden dolayı uyarı çıktı ve spotify kullanamadım.  Uygulamada yer alan ödeme bilgilerini güncelle seçeneği ile tekrar öde...

SergioDavid

Roadie

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes

Superuser Contribution Musica descargada

Hola! He descargado musica cuando tenía Premium, pero solo me funciona en windows donde la descargué....cómo hago para tenerla en mi ipod?

Newbie

Hola! He descargado musica cuando tenía Premium, pero solo me funciona en windows donde la descargué....cómo hago para tenerla en mi ipod?

SergioDavid

Roadie

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant log in to family plan on new phone

Had family plan working fine on old phone, got new phone and now when I log in it says I am only on free version...

Newbie

Had family plan working fine on old phone, got new phone and now when I log in it says I am only on free version... 

SergioDavid

Roadie

2873 Views

1 replies

0 likes

  • 2873 Views
  • 1 replies
  • 0 likes

Superuser Contribution SPotify me sacó del plan familiar

Yo estaba dentro de un plan familiar y justamente hoy mi cuenta apareció como gratis nuevamente, sin embargo la suscripción del titular sigue activa, y no entiendo qué pasó?

Newbie

Yo estaba dentro de un plan familiar y justamente hoy mi cuenta apareció como gratis nuevamente, sin embargo la suscripción del titular sigue activa, y no entiendo qué pasó?

SergioDavid

Roadie

724 Views

1 replies

0 likes

f
  • 724 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Mi cuenta siempre fue premium y eh pagado la última cuota pero ahora solo tengo Spotify free

Newbie

Mi cuenta siempre fue premium y eh pagado la última cuota pero ahora solo tengo Spotify free 

SergioDavid

Roadie

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

Premium for Family/unable to listen to our own music

Good eveningI upgraded this afternoon from Premium to Family Premium. I have followed the different steps. Still after 4 long hours of trying, only one music can be heard from 3 different devices. My husband and daughter have created new accounts. No...

Casual Listener

Good evening I upgraded this afternoon from Premium to Family Premium. I have followed the different steps. Still after 4 long hours of trying, only one music can be heard from 3 different devices....

Wall002

Casual Listener

238 Views

2 replies

0 likes

  • 238 Views
  • 2 replies
  • 0 likes