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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
78429 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
57686 Views
23 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195181 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
28919 Views
44 replies
4 likes
My boyfriend started to live with me few weeks ago and now, out of the blue, his account was deleted from my family perfil. How can you resolve this?
My boyfriend started to live with me few weeks ago and now, out of the blue, his account was deleted from my family perfil. How can you resolve this?
Not applicable
272 Views
1 replies
0 likes
Hi,I tried to invite a family member in to my spotify family premium subscription. I got the reminder mail that she should verify her account and as she tried to, it just doesn't work. Is it because she was "testing" the premium family subscription a...
Hi, I tried to invite a family member in to my spotify family premium subscription. I got the reminder mail that she should verify her account and as she tried to, it just doesn't work. Is it b...
Not applicable
1586 Views
7 replies
0 likes
Hi, I'm living on the france/swiss border, my account is in euros in france but i live in switzerland. I took a spotify familly account and as my credit card is french it's registered in france. My girlfriend cannot join because her account is in swi...
Hi, I'm living on the france/swiss border, my account is in euros in france but i live in switzerland. I took a spotify familly account and as my credit card is french it's registered in france. My g...
Spotify Star
255 Views
1 replies
0 likes
Hello i paid for a wrong account (thats my another account which i did not use it- *snip*) I wanna cancel it and use that payment for my active account ( *snip*) Its such a bad mistake, i hope it can be tolerable.
Hello i paid for a wrong account (thats my another account which i did not use it- *snip*) I wanna cancel it and use that payment for my active account ( *snip*) Its such a bad mistake, i hope it...
Roadie
705 Views
2 replies
0 likes
Hey everyone, I've got a number of issues happening with spotify: 1. When I send an invitation to join my family subscription my name is shown as some gibbersih code in the email, rather than the real name. My guess is that's because of linking with ...
Hey everyone, I've got a number of issues happening with spotify: 1. When I send an invitation to join my family subscription my name is shown as some gibbersih code in the email, r...
Roadie
449 Views
1 replies
0 likes
Hi Spotify has a support email? Anything? I am going to be charged for two more months without being able to cancel the charge! - I've moved officially a few days ago back to my homeland Israel after a few months in Germany.- Couldn't change address,...
...redit card in Israel. I couldn't, it said it was connected to my Germany account, and I first have to change address. - I tried cancelling the account (Family), to change address - it still didn't let me c...
Roadie
564 Views
1 replies
0 likes
I am a host of family package. I’m not sure what’s address that I sent to spotify. All member in my family is now turn into free package so I think I wrote my address wrong.
I am a host of family package. I’m not sure what’s address that I sent to spotify. All member in my family is now turn into free package so I think I wrote my address wrong.
Spotify Star
460 Views
1 replies
0 likes
No link do Spotify consta a informacao que os 2 primeiros meses serao gratuitos. Entretanto, ao clicar no link, na pagina de adesao aos planos, apenas consta o valor mensal e nao e citado mais o meses gratuitos.Gostaria de aderir dessa forma, conside...
No link do Spotify consta a informacao que os 2 primeiros meses serao gratuitos. Entretanto, ao clicar no link, na pagina de adesao aos planos, apenas consta o valor mensal e nao e citado mais o mese...
Roadie
1220 Views
1 replies
0 likes
Hi Spotify, My flat mates and I, acquired the Family Premium account a month ago, everything was working and we felt very satisfied with the purchase. However We've just recently checked our accounts, and out of nowhere, without any notification you'...
Hi Spotify, My flat mates and I, acquired the Family Premium account a month ago, everything was working and we felt very satisfied with the purchase. However We've just recently checked o...
Moderator
368 Views
1 replies
0 likes
Ola, eu nao consigo confirmado nenhum dos membros do meu plano familiar. Eu confirmo tudo certo e fala que eendo o confirmador, sendo que como informacoes estao certas. Eu jja estou pagando um mes e os mebros nao estao usando! Queria ajuda urgentemen...
Ola, eu nao consigo confirmado nenhum dos membros do meu plano familiar. Eu confirmo tudo certo e fala que eendo o confirmador, sendo que como informacoes estao certas. Eu jja es...
Spotify Star
303 Views
1 replies
0 likes
Some guidance please
Some guidance please
Spotify Star
484 Views
3 replies
0 likes
Bonjour, j'ai recemment opte pour la version famille de spotify dans le but que toute ma famille puisse en profiter.Nous avons donc chacun un compte mais quand quelqu'un veut caster de la musique sur la Google Home, plus personne ne peut ecouter de m...
Bonjour, j'ai recemment opte pour la version famille de spotify dans le but que toute ma famille puisse en profiter. Nous avons donc chacun un compte mais quand quelqu'un veut caster de la musique s...
Roadie
583 Views
1 replies
0 likes
Hi, I always pay my family account and it's automatically discounted from my credit card. This month it was paid as always, however the accounts stopped working (all of them, including my own). But it has been paid, we checked. All of the accounts on...
Hi, I always pay my family account and it's automatically discounted from my credit card. This month it was paid as always, however the accounts stopped working (all of them, including my own). But i...
Spotify Star
308 Views
1 replies
0 likes
For some reason, when I tried to subscribe to a family account, I am getting to a 404 page. Someone knows why it happens??
For some reason, when I tried to subscribe to a family account, I am getting to a 404 page. Someone knows why it happens??
Spotify Star
415 Views
3 replies
1 likes
I upgraded my account to premium. It's working fine for me. Then I upgraded to family plan - but my wife can't upgrade. Seems Spotify does not recognize her address as being the same as mine - simply because THERE IS NO ADDRESS, not even zipcode, whe...
I upgraded my account to premium. It's working fine for me. Then I upgraded to family plan - but my wife can't upgrade. Seems Spotify does not recognize her address as being the same a...
Spotify Star
793 Views
1 replies
1 likes
Sono stato invitato per accedere a Premium family, pero nonostante aver dato l'indirizzo mail utilizzato con facebook (perche il mio account e legato al social, non possiedo altre credenziali), e nonostante la mail mi arrivi all'indirizzo corretto, l...
Sono stato invitato per accedere a Premium family, pero nonostante aver dato l'indirizzo mail utilizzato con facebook (perche il mio account e legato al social, non possiedo altre credenziali), e n...
Roadie
429 Views
1 replies
0 likes
I bought a spotify premium family acount. It works fine for my familymembers but i still cant use premium features like endless skipping songs. It says then: ' you discovered a premium feature, buy premium!'. But I allready did that wirh family premi...
I bought a spotify premium family acount. It works fine for my familymembers but i still cant use premium features like endless skipping songs. It says then: ' you discovered a premium feature, buy p...
Casual Listener
383 Views
1 replies
0 likes
Looks like a common issue. Invited family members to join the family plan and users getting an error message. Tried resending (owner) and I'm getting an error message too.
Looks like a common issue. Invited family members to join the family plan and users getting an error message. Tried resending (owner) and I'm getting an error message too.
Spotify Star
343 Views
1 replies
0 likes
Hello, I sent out an invitation email for my Mother to share in my premium family account , but after numerous resends and cancelling and trying again etc she doesn't seem to be receiving the email. Anyone know Ia way I can subvert this or why it is ...
Hello, I sent out an invitation email for my Mother to share in my premium family account , but after numerous resends and cancelling and trying again etc she doesn't seem to be receiving t...
Roadie
305 Views
1 replies
0 likes
Bonjour, je suis actuellement en mission volontaire service civique et beneficie d'une carte "service civique" qui m'offre les memes avantage qu'une carte etudiant. Cependant, l'offre spotify premium etudiant et son moteur de recherche des ecoles ne ...
Bonjour, je suis actuellement en mission volontaire service civique et beneficie d'une carte "service civique" qui m'offre les memes avantage qu'une carte etudiant. Cependant, l'offre spotify premium...
Roadie
4237 Views
1 replies
2 likes
