Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 152991 Views
  • 32 replies
  • 9 likes
  • 152991 Views
  • 32 replies
  • 9 likes

Alles ist weg

Hi ich wollte heute Morgen Musik hoeren, doch mein Passwort ging nicht. Ich hab das Passwort zurueckgesetzt und jetzt sind alle Playlisten und Familienmitglieder weg. Was kann das sein? Wie bekomme ich die Listen wieder zurueck? Danke und viele Grues...

  • Newbie
  • Hi ich wollte heute Morgen Musik hoeren, doch mein Passwort ging nicht. Ich hab das Passwort zurueckgesetzt und jetzt sind alle Playlisten und Familienmitglieder weg. Was kann das sein? Wie bekomme i...
  • Luke
  • Spotify Star
  • 372 Views
  • 1 replies
  • 0 likes
  • Other
  • 372 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify familie

Mijn vrouw kan niet inloggen op spotify familie ik betaal hier wel 15 euro voor wat kan ik doen?

  • Newbie
  • Mijn vrouw kan niet inloggen op spotify familie ik betaal hier wel 15 euro voor wat kan ik doen?
  • angelsmin
  • Newbie
  • 1138 Views
  • 5 replies
  • 0 likes
  • 1138 Views
  • 5 replies
  • 0 likes

Solved!! Premium to Family

Hello all I had Spotify Premium and it will end at 09-04. Now i will start spotify Family, but i want to start it now and not at 09-04. How can i do this?

  • Visitor
  • Hello all  I had Spotify Premium and it will end at 09-04. Now i will start spotify Family, but i want to start it now and not at 09-04. How can i do this?    
  • Maxim
  • Spotify Star
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

unsuitable documents even if they are

the documents I present for the request are accredited, I attend a music institute, but sheerId tells me that they are not suitable due to the presence of hand-written letters. what do I do?

  • Newbie
  • the documents I present for the request are accredited, I attend a music institute, but sheerId tells me that they are not suitable due to the presence of hand-written letters. what do I do?
  • Maxim
  • Spotify Star
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Family sharing with my friends

Can I use family discount with my friends? How does spotify know that I am sharing with my friends not my family if we all write the same adress?

  • Visitor
  • Can I use family discount with my friends? How does spotify know that I am sharing with my friends not my family if we all write the same adress?
  • Maxim
  • Spotify Star
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Solved!! Family premium broken link (IL)

Hello,I heard that spotify started to service users in israel since today.I want to get the family premium deal but the link https://www.spotify.com/il/family/sends me to a broken link.any help? thanks,niv.

  • Newbie
  • Hello, I heard that spotify started to service users in israel since today. I want to get the family premium deal but the link https://www.spotify.com/il/family/ sends me to a broken link. any h...
  • Maxim
  • Spotify Star
  • 479 Views
  • 1 replies
  • 2 likes
  • 479 Views
  • 1 replies
  • 2 likes

Unable to add a family member.

I send an invite to my family member, when that person accepts the invitation, it proceeds to go to the main account page and does not allow that person to sign up for their own account. Is there another way I can add them?

  • Newbie
  • I send an invite to my family member, when that person accepts the invitation, it proceeds to go to the main account page and does not allow that person to sign up for their own account.  Is t...
  • Maxim
  • Spotify Star
  • 424 Views
  • 3 replies
  • 0 likes
  • 424 Views
  • 3 replies
  • 0 likes

Premium account - paying problem

Hello guys.Recently Spotify came in Romania also and I want to pay for it,like many others.Now,my credit card is not working,because it is a romanian credit card.Is there a resolution for this? Thanks in advance!

  • Newbie
  • Hello guys.Recently Spotify came in Romania also and I want to pay for it,like many others.Now,my credit card is not working,because it is a romanian credit card.Is there a resolution for this? Thank...
  • neoEZ
  • Regular
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

ogrenciligimin dogrulanmasi ama premium olmamam

sorunum ogrenciligimin onaylanmasi fakat yollanan mailde satin almayi tamamla dedigimde sayfanin cikmamasi. sizin anlattiginiz sekilde her adimi eksiksiz uyguladim gizli pencerede baglantiyi acmayi tekrar denedim ama satin almayi tamamla halen calism...

  • Regular
  • sorunum ogrenciligimin onaylanmasi fakat yollanan mailde satin almayi tamamla dedigimde sayfanin cikmamasi. sizin anlattiginiz sekilde her adimi eksiksiz uyguladim gizli pencerede baglantiyi acmayi t...
  • 349 Views
  • 0 replies
  • 0 likes
  • Student
    turkish
    turkiye
  • 349 Views
  • 0 replies
  • 0 likes

MALDITOS LADRONES

Hice el pinche pago de 6.00 balboas para el premiun y no me salio nada yo ah vamos a darle de nuevo y la tarjeta ya no tenia el dinero osea me robaron y no me dieron el premiun putos ladrones

  • Newbie
  • Hice el pinche pago de 6.00 balboas para el premiun y no me salio nada yo ah vamos a darle de nuevo y la tarjeta ya no tenia el dinero osea me robaron y no me dieron el premiun putos ladrones
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes

Solved!! DEVICES.

Hello. I'm part of a spotify premium for family subscription, how many devices can I sign in with my username?

  • Newbie
  • Hello. I'm part of a spotify premium for family subscription, how many devices can I sign in with my username?
  • merlanit0
  • Newbie
  • 501 Views
  • 1 replies
  • 0 likes
  • devices
  • 501 Views
  • 1 replies
  • 0 likes

Superuser Contribution premiun for family account problems

The account holder can not acces to the subcription menu and also she is no longer a premiun family plan member. We can change the payment method, we are totally block about this. we need some help please.

  • Casual Listener
  • The account holder can not acces to the subcription menu and also she is no longer a premiun family plan member. We can change the payment method, we are totally block about this. we need some help p...
  • Reynaldo2
  • Casual Listener
  • 475 Views
  • 3 replies
  • 0 likes
  • 475 Views
  • 3 replies
  • 0 likes

Superuser Contribution Quitaron mis cuentas del plan familiar a pesar de que si vivimos en el mismo domicilio

Buenas, quitaron dos cuentas de mi plan familiar a pesar de que vivimos en el mismo domicilio y no puedo volver a agregar, como se puede solucionar esto? Si no para cancelar el servicio

  • Newbie
  • Buenas,  quitaron dos cuentas de mi plan familiar a pesar de que vivimos en el mismo domicilio y no puedo volver a agregar, como se puede solucionar esto?  Si no para cancelar el servicio
  • VictorPatata99
  • Casual Listener
  • 536 Views
  • 2 replies
  • 0 likes
  • 536 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't switch from premiun to family

Just redeemed 4 gift cards and now i can not switch from premium to family plan, but first I downgraded family to free to redeem the cards.Any suggestions?

  • Regular
  • Just redeemed 4 gift cards and now i can not switch from premium to family plan, but first I downgraded family to free to redeem the cards. Any suggestions?
  • simfront
  • Regular
  • 407 Views
  • 2 replies
  • 0 likes
  • 407 Views
  • 2 replies
  • 0 likes

Öğrenci indirimi sorunu

Öğrenci indirimi ile Spotify premium üyeliğine geçiş yapmak için kart bilgilerimi girdim sonraki ekranda benden henüz para çekilmediğini sheerıd ekranına geçeceğimi yazdı. Ekrana geçiş yaparken hata oldu sayfayı geri aldım ve tekrar kart bilgileri sa...

  • Newbie
  • Öğrenci indirimi ile Spotify premium üyeliğine geçiş yapmak için kart bilgilerimi girdim sonraki ekranda benden henüz para çekilmediğini sheerıd ekranına geçeceğimi yazdı. Ekrana geçiş yaparken hata ...
  • zeynepbeliktaay
  • Newbie
  • 988 Views
  • 1 replies
  • 0 likes
  • 988 Views
  • 1 replies
  • 0 likes

Solved!! Duvida plano familia

Tenho uma duvida sobre o Plano familia.Eu tenho o plano com a minha irma, e sou a titular de pagamento. Pretendo fazer uma viagem de ferias ao exterior e provavelmente troque o chip por uma operadora local devido as facilidades de rede. Nesse caso, e...

  • Newbie
  • Tenho uma duvida sobre o Plano familia. Eu tenho o plano com a minha irma, e sou a titular de pagamento. Pretendo fazer uma viagem de ferias ao exterior e provavelmente troque o chip por uma operado...
  • Bittencourt
  • Spotify Star
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

double payings

Hi there When we changes from spotify free to family premium we had to give the credit card number AND the informations of my paypal account - even though we just wanted to pay by paypal. Now we paid twice - what do we have to do to get one payment b...

  • Newbie
  • Hi there   When we changes from spotify free to family premium we had to give the credit card number AND the informations of my paypal account - even though we just wanted to pay by paypal. N...
  • 260 Views
  • 0 replies
  • 0 likes
  • 260 Views
  • 0 replies
  • 0 likes

Joining Family Account - what happens to my playlists?

Hi, my wife and I have separate premium accounts and realize we should create a family account. If she creates the family account, and I accept her invitation to join the family account, do I lose my playlists? Or does my account, playlists and all, ...

  • Newbie
  • Hi, my wife and I have separate premium accounts and realize we should create a family account. If she creates the family account, and I accept her invitation to join the family account, do I lose m...
  • Luke
  • Spotify Star
  • 15775 Views
  • 5 replies
  • 1 likes
  • 15775 Views
  • 5 replies
  • 1 likes

Connect to a device (amazon Echo)

I have 3 Amazon devices and a Spotify family account. When I link my Spotify account in the Alexa app, I’m able to play Spotify directly to any of the three devices. I then take my wife’s phone and do the same, and then all of the devices in my Spoti...

  • Newbie
  • I have 3 Amazon devices and a Spotify family account. When I link my Spotify account in the Alexa app, I’m able to play Spotify directly to any of the three devices. I then take my wife’s phone and d...
  • thehefferans
  • Newbie
  • 477 Views
  • 1 replies
  • 0 likes
  • 477 Views
  • 1 replies
  • 0 likes