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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 171865 Views
  • 32 replies
  • 9 likes
  • 171865 Views
  • 32 replies
  • 9 likes

Solved!! Email invite will not send.

As the title says I've tried to add a member of my family to my family plan and they have not received the email. I am 100% sure the email is spelled correctly and that it is not in the trash/spam. I've removed her email and retried to no avail. Any ...

  • Casual Listener
  • As the title says I've tried to add a member of my family to my family plan and they have not received the email. I am 100% sure the email is spelled correctly and that it is not in the trash/spam. I...
  • eddy73-nl
  • Newbie
  • 12844 Views
  • 13 replies
  • 1 likes
  • 12844 Views
  • 13 replies
  • 1 likes

Spotify could not make the verification of my family

Spotify sent an email to my family saying that it could not verified their address and they have the same address as I have so I need to know how you do the verification or if it is that you are selling a plan that does not work the way you say shoul...

  • Newbie
  • Spotify sent an email to my family saying that it could not verified their address and they have the same address as I have so I need to know how you do the verification or if it is that y...
  • LeoRager
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

O convite do plano família não chega nos emails..

A gente sempre teve o plano familia, porém perdemos o cartão e solicitamos outro. Após renovar a assinatura inserindo o novo cartão, quando tento enviar o convite para meu irmão não chega nada no email dele, ja tentamos 3 emails diferentes e não apar...

  • Newbie
  • A gente sempre teve o plano familia, porém perdemos o cartão e solicitamos outro. Após renovar a assinatura inserindo o novo cartão, quando tento enviar o convite para meu irmão não chega nada no ema...
  • Bittencourt
  • Spotify Star
  • 2954 Views
  • 5 replies
  • 1 likes
  • 2954 Views
  • 5 replies
  • 1 likes

premium

Allo j’ai une petite question par rapport au premium parce que moi me suis avonne au premium il a de sa quelques mois puis maintenant lorsque j’ai ouvert mon application, spotify m’a averti que si je m’etais abonne de telle date a tel date je benefic...

  • Newbie
  • Allo j’ai une petite question par rapport au premium parce que moi me suis avonne au premium il a de sa quelques mois puis maintenant lorsque j’ai ouvert mon application, spotify m’a averti que si je...
  • 167 Views
  • 0 replies
  • 0 likes
  • Student
  • 167 Views
  • 0 replies
  • 0 likes

Superuser Contribution Premium Family abonnement

Ik heb net een Premium Family abonnement afgesloten maar krijg mijn familieleden niet uitgenodigd. Ik heb een bevestigingsemail ontvangen waarmee ik mijn gezinsleden zou moeten kunnen uitnodigen maar dit werkt helaas niet. En op mijn Spotify/account ...

  • Newbie
  • Ik heb net een Premium Family abonnement afgesloten maar krijg mijn familieleden niet uitgenodigd. Ik heb een bevestigingsemail ontvangen waarmee ik mijn gezinsleden zou moeten kunnen u...
  • kikgashi
  • Newbie
  • 875 Views
  • 8 replies
  • 0 likes
  • 875 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution No llega correo para agregar a plan familiar

Buen día, contraté por segunda vez el plan familiar, y traté de agregar a los miembros de mi familia que estaban antes y a todos les llega el correo de la invitación, menos a una persona, ya trate de reenviar la invitación y nada

  • Newbie
  • Buen día, contraté por segunda vez el plan familiar, y traté de agregar a los miembros de mi familia que estaban antes y a todos les llega el correo de la invitación, menos a una persona, ya trate de...
  • germanbailen
  • Casual Listener
  • 1483 Views
  • 2 replies
  • 1 likes
  • 1483 Views
  • 2 replies
  • 1 likes

cant add a family member with existing spotify account

Good morning,I've had a spotify family account for several months, but can't seem to add my son, who has an existing spotify account that he wants to link. I was able to add the other family members without accounts with no problem. When my son follo...

  • Newbie
  • Good morning, I've had a spotify family account for several months, but can't seem to add my son, who has an existing spotify account that he wants to link.  I was able to add the other family...
  • 738 Views
  • 0 replies
  • 8 likes
  • 738 Views
  • 0 replies
  • 8 likes

Me sacaron del plan familiar

Es la segunda vez que me sacan del plan familiar premium y vivo en el mismo lugar que el titular de la cuenta, nunca me llego ningun mail para pedirme la direccion, solo me la cancelaron. Estoy harto de pagar por un servicio que no estoy recibiendo.

  • Newbie
  • Es la segunda vez que me sacan del plan familiar premium y vivo en el mismo lugar que el titular de la cuenta, nunca me llego ningun mail para pedirme la direccion, solo me la cancelaron. Estoy harto...
  • 447 Views
  • 0 replies
  • 0 likes
  • 447 Views
  • 0 replies
  • 0 likes

no country

My spotify is really broken and it wont allow me to change my country from US to anything, nothing is even appearing.

  • Newbie
  • My spotify is really broken and it wont allow me to change my country from US to anything, nothing is even appearing.
  • phan_times
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Changing Postal Code

Hey! I have just moved and I am joining a family account with my new housemates. Is there any way I can change my postal code without deleting my existing premium account?

  • Newbie
  • Hey! I have just moved and I am joining a family account with my new housemates. Is there any way I can change my postal code without deleting my existing premium account?
  • albertoengr
  • Casual Listener
  • 832 Views
  • 2 replies
  • 0 likes
  • 832 Views
  • 2 replies
  • 0 likes

Spotify takes money for both single premium and family premium without my permission.

I just realise when i saw my bank account.. In a 1 or 2 weeks ago i bought single premium and yesterday they take money for familiy premium without my notice.. I was using familiy premium before but last one was single premium.

  • Casual Listener
  • I just realise when i saw my bank account.. In a 1 or 2 weeks ago i bought single premium and yesterday they take money for familiy premium without my notice.. I was using familiy premium before but ...
  • jackliexe
  • Regular
  • 420 Views
  • 8 replies
  • 0 likes
  • 420 Views
  • 8 replies
  • 0 likes

WILL MY PREMIUM WORK OUTSIDE THE USA?

Hello guys this is my question.I have bought the premium subscription for spotify here in the US, and I'm gonna go on vacation to South America for 2 months, will my premium work over there, or do I have to buy another subscription?

  • Newbie
  • Hello guys this is my question. I have bought the premium subscription for spotify here in the US, and I'm gonna go on vacation to South America for 2 months, will my premium work over there, or do ...
  • JayLongname
  • Casual Listener
  • 757 Views
  • 4 replies
  • 0 likes
  • 757 Views
  • 4 replies
  • 0 likes

Family Members Kicked for No Reason

Hello, I am a Premium user for over 3 years now and my mother, my father and I started to use Premium for Family for 1 year. It was all going well until my mother and my father got kicked out from Premium. Whenever I invite my mother and my father to...

  • Casual Listener
  • Hello, I am a Premium user for over 3 years now and my mother, my father and I started to use Premium for Family for 1 year. It was all going well until my mother and my father got kicked out f...
  • Boardstyle82
  • Newbie
  • 482 Views
  • 2 replies
  • 0 likes
  • 482 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium for Family bug?

I send an Premium for Family invite to my Wife at here email address on a seperate device that the main account is not signed in on.It has an invitation codeand a "ACCEPT INVITATION" link. She clicks the link and it takes her to the Spotify log in pa...

  • Casual Listener
  • I send an Premium for Family invite to my Wife at here email address on a seperate device that the main account is not signed in on. It has an invitation codeand a "ACCEPT INVITATION" link.  S...
  • cawilson03
  • Casual Listener
  • 523 Views
  • 2 replies
  • 0 likes
  • 523 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cargos para plan familiar

Hola, tengo una inquietud de la cual no encontre respuesta, acabo de ser cargado por mi plan premium el 28/02/2018 y hoy 03/03/2018 deseo pasarme al plan familiar, mi pregunta es si perdere el dinero del cual fui ya cargado o se me hara un descuento ...

  • Newbie
  • Hola, tengo una inquietud de la cual no encontre respuesta, acabo de ser cargado por mi plan premium el 28/02/2018 y hoy 03/03/2018 deseo pasarme al plan familiar, mi pregunta es si perdere el dinero...
  • MonicaM_Bogota
  • Roadie
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

How do I upgrade from Premium to family premium from a free account with Rogers?

I am wondering how I can upgrade from my Premium account to a family account. I currently have a free account through my phone company Rogers and I want to upgrade to the family but they told me i am not able to do this. Will I have to get a whole ne...

  • Visitor
  • I am wondering how I can upgrade from my Premium account to a family account. I currently have a free account through my phone company Rogers and I want to upgrade to the family but they told m...
  • OracleSue
  • Newbie
  • 449 Views
  • 2 replies
  • 0 likes
  • 449 Views
  • 2 replies
  • 0 likes

Family Premium member without email address

I want to add my daughter to Family Premium but she does not have an email address of her own. What can I do?

  • Newbie
  • I want to add my daughter to Family Premium but she does not have an email address of her own. What can I do?
  • Bittencourt
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

HULU

Hey, so my spotify account is linked to hulu and I was able to active my hulu account and it worked for about a week. But now when I log onto hulu it keeps asking me to try my free trial! I get charged for both the hulu and spotify accounts so I dont...

  • Newbie
  • Hey, so my spotify account is linked to hulu and I was able to active my hulu account and it worked for about a week. But now when I log onto hulu it keeps asking me to try my free trial! I get charg...
  • Jordan0606
  • Casual Listener
  • 355 Views
  • 1 replies
  • 0 likes
  • Hulu
  • 355 Views
  • 1 replies
  • 0 likes

Spotify Family con indirizzi differenti

Salve a tutti, avrei una domanda: Avrei l'esigenza di passare da un account singolo premium ad un account family con altre 5 persone. Due persone abitano nel mio paese, altre due abitano in un'altra regione e una abita fuori dall'Italia. Quello che v...

  • Casual Listener
  • Salve a tutti,   avrei una domanda:   Avrei l'esigenza di passare da un account singolo premium ad un account family con altre 5 persone.   Due persone abitano nel mio paese, a...
  • user-removed
  • Not applicable
  • 937 Views
  • 1 replies
  • 0 likes
  • 937 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Family with different address

Hello everyone, I have a question: I would need to switch from a single premium account to a family account with 5 other people. Two people live in my hamlet, two others live in another region and one lives outside of Italy. What I would like to know...

  • Casual Listener
  • Hello everyone,   I have a question:   I would need to switch from a single premium account to a family account with 5 other people.   Two people live in my hamlet, two others l...
  • Maxim
  • Spotify Star
  • 8606 Views
  • 1 replies
  • 2 likes
  • 8606 Views
  • 1 replies
  • 2 likes