Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77300 Views
64 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
94825 Views
72 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
77713 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
208762 Views
267 replies
35 likes
Title. Considering switching from Premium Family Plan but don't want to lose any functionality. Thanks!
Title. Considering switching from Premium Family Plan but don't want to lose any functionality. Thanks!
Casual Listener
549 Views
1 replies
0 likes
Hi there. I have just changed my subscription to premium for family when I was actually intending to join an already existing family account. Can I cancel so I don't have to pay the £15 for a month? Thanks Vlad
Hi there. I have just changed my subscription to premium for family when I was actually intending to join an already existing family account. Can I cancel so I don't have to pay the £15 for a m...
Community Legend
397 Views
1 replies
0 likes
This is just so annying, I am unable to invite my wife to join family account just because she is abroad.
This is just so annying, I am unable to invite my wife to join family account just because she is abroad.
Community Legend
588 Views
3 replies
0 likes
Hello, I have many houses! It seem it's not possible for two differents member to listen at the same time in two differents locations. Is it working or not?
Hello, I have many houses! It seem it's not possible for two differents member to listen at the same time in two differents locations. Is it working or not?
Community Legend
1129 Views
1 replies
0 likes
Herkese merhabalar , spotify öğrenci indiriminden yararlandım gerekli belgeleri gönderdim ve onaylandı , onaylanmadan direk ücret hesabımdan çekilde ancak belgemin onaylanmasına ve maildeki aktive et kısmına tıklamama rağmen üyeliğim hala free versiy...
Herkese merhabalar , spotify öğrenci indiriminden yararlandım gerekli belgeleri gönderdim ve onaylandı , onaylanmadan direk ücret hesabımdan çekilde ancak belgemin onaylanmasına ve maildeki aktive et...
Casual Listener
852 Views
2 replies
1 likes
I have the Premium Family plan but for some reason me and my husband cannot listen to our own music at the same time. Has this happened to anyone else? Solution? Everytime hes listening music, it takes over my music and plays on my device & vice vers...
I have the Premium Family plan but for some reason me and my husband cannot listen to our own music at the same time. Has this happened to anyone else? Solution? Everytime hes listening m...
Community Legend
687 Views
1 replies
1 likes
08.11.2017 tarihinde saat 16.24'te 584473 ve saat 16.55'te 844045 provizyon numaraları ile kredi kartımdan çekim yapıldı ve öğrenci premium üyeliğim aktifleşmedi. İademin gerçekleşmesini talep ediyorum. Gereğini arz ederim.
08.11.2017 tarihinde saat 16.24'te 584473 ve saat 16.55'te 844045 provizyon numaraları ile kredi kartımdan çekim yapıldı ve öğrenci premium üyeliğim aktifleşmedi. İademin gerçekleşmesini talep ediyor...
Casual Listener
889 Views
4 replies
0 likes
So my spouse invited me to join his premium for family, and in the email it has his name listed, but when it takes me to the page to the confirmation page, it tells me that I'm about to join the family plan of someone else's name? Anyone know what th...
So my spouse invited me to join his premium for family, and in the email it has his name listed, but when it takes me to the page to the confirmation page, it tells me that I'm about to join the family...
Newbie
1148 Views
4 replies
9 likes
Merhaba,Ben yaklaşık 5 gün önce öğrenci indirimi almak istedim sheerid den gelen onay mailine tıkladığımda tekrar ödeme sayfasına yönlendirildim ve ödedim. Fakat spotify hala premium değil ve iki kez ödeme alındığını gördüm. Support 3 gündür mail atm...
Merhaba, Ben yaklaşık 5 gün önce öğrenci indirimi almak istedim sheerid den gelen onay mailine tıkladığımda tekrar ödeme sayfasına yönlendirildim ve ödedim. Fakat spotify hala premium değil ve iki k...
Casual Listener
10231 Views
8 replies
0 likes
Hi, all my family accounts are disappeared, but the family plan subsription is on... what do I do? Thanks
Hi, all my family accounts are disappeared, but the family plan subsription is on... what do I do? Thanks
Not applicable
571 Views
2 replies
0 likes
Hallo Leute. Ich habe die Family Option gebucht, kann auch meine Family einladen. Diese erhalten eine E-Mail mit Code und Link. Allerdings ist beim Klick auf den Link nur ein normales Login-Fenster mit Username und Passwort zu sehen - jedoch nirgendw...
Hallo Leute. Ich habe die Family Option gebucht, kann auch meine Family einladen. Diese erhalten eine E-Mail mit Code und Link. Allerdings ist beim Klick auf den Link nur ein normales Login-Fenster m...
Newbie
2428 Views
3 replies
0 likes
Hi, so I have a Premium is it automatic that I already have an Hulu?
Hi, so I have a Premium is it automatic that I already have an Hulu?
Community Legend
396 Views
1 replies
0 likes
HolaAcabo de suscribirme al plan familiar. He enviado la invitación y mi familiar no recibe absolutamente nada. Llevamos una hora intentadolo!!Que podemos hacer?? Nadie de soporte da solucion a nada
Hola Acabo de suscribirme al plan familiar. He enviado la invitación y mi familiar no recibe absolutamente nada. Llevamos una hora intentadolo!! Que podemos hacer?? Nadie de soporte da sol...
Newbie
11050 Views
21 replies
1 likes
All. Wife set up famility plan and invited me. I created free personal acct, created a couple of playlists, then accepted invitation to family plan. Now, when I log onto my personal account, I cannot find any playlist or any information whatsoever ab...
All. Wife set up famility plan and invited me. I created free personal acct, created a couple of playlists, then accepted invitation to family plan. Now, when I log onto my p...
Casual Listener
1239 Views
3 replies
1 likes
I've resubmitted the invite email, deleted the member's information then put it back in to resubmit, and nothing. Not sure what to do
I've resubmitted the invite email, deleted the member's information then put it back in to resubmit, and nothing. Not sure what to do
Community Legend
803 Views
3 replies
0 likes
Fui removida do meu plano familiar por erro da equipe Spotify, pois moro no mesmo endereço que o titular da conta!
Fui removida do meu plano familiar por erro da equipe Spotify, pois moro no mesmo endereço que o titular da conta!
Spotify Star
1287 Views
3 replies
0 likes
Ok we had a premium account that was shared between a few family members. The members had their own playlists. We have since upgraded to the family plan and we all made separate accounts aside from the initail parent account. So how do the childen ac...
Ok we had a premium account that was shared between a few family members. The members had their own playlists. We have since upgraded to the family plan and we all made separate a...
Casual Listener
904 Views
2 replies
0 likes
We all used the same Premium Account. Which sucked as someone was always interupring and taking over the account to listen on thier device. I just signed up for Family Plan and sent the invites. How do we get all the playlist from the one account to ...
We all used the same Premium Account. Which sucked as someone was always interupring and taking over the account to listen on thier device. I just signed up for Family Plan and sent the i...
Casual Listener
376 Views
1 replies
0 likes
Since we have now chosen the family premium membership, how can I cancel my previous premium membership to avoid paying «double»?
Since we have now chosen the family premium membership, how can I cancel my previous premium membership to avoid paying «double»?
Music Fan
376 Views
1 replies
0 likes
Olá! No dia 21/03 recebi um email para confirmar o endereço do plano familiar. Inseri o CEP e disse que havia sido confirmado com sucesso! Passados 7 dias, recebo novo email dizendo que não foi possível verificar o endereço e informando a minha remoç...
Olá! No dia 21/03 recebi um email para confirmar o endereço do plano familiar. Inseri o CEP e disse que havia sido confirmado com sucesso! Passados 7 dias, recebo novo email dizendo que não fo...
Spotify Star
630 Views
5 replies
0 likes
