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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27582 Views
44 replies
4 likes
My father bought a family subscription and today me and my mother got kicked out of the spotify family. We all live in the same house and we all entered the same address.
My father bought a family subscription and today me and my mother got kicked out of the spotify family. We all live in the same house and we all entered the same address.
Spotify Star
286 Views
1 replies
0 likes
Plese help me. We have the same address but spotify keeps taking me out from the family plan
Plese help me. We have the same address but spotify keeps taking me out from the family plan
Spotify Star
271 Views
1 replies
0 likes
Hello Spotify!I just purchased a Family Premium Plan but I wasn't aware that I can't change my address. I was for one year in the US and was using the spotify family plan with my hostfamily. Now I want to have a plan with my family in Germany but I d...
Hello Spotify! I just purchased a Family Premium Plan but I wasn't aware that I can't change my address. I was for one year in the US and was using the spotify family plan with my hostfamily. Now I...
Spotify Star
460 Views
3 replies
0 likes
Hey guys, I have bought spotify family and have problems setting it up for our children.It was no problem for my wife (I sent her the email and she can use it now). Our children are too young to have their own email adress so I´m struggling here. I u...
Hey guys, I have bought spotify family and have problems setting it up for our children. It was no problem for my wife (I sent her the email and she can use it now). Our children are too y...
Not applicable
12969 Views
4 replies
0 likes
Good evening. I have booked the family subscription and registered my wife. The whole thing worked for a week, then my wife was put back on spotify free. We live in the same household and have the same address. I tried to repeat the process several t...
Good evening. I have booked the family subscription and registered my wife. The whole thing worked for a week, then my wife was put back on spotify free. We live in the same household and have t...
Casual Listener
306 Views
2 replies
0 likes
I am trying to find out why my boyfriend and I are not able to use Spotify at the same time. I have a premium account and being charged for a premium account. And yes we do live in the same house like the rules state. Also, I feel that customers shou...
I am trying to find out why my boyfriend and I are not able to use Spotify at the same time. I have a premium account and being charged for a premium account. And yes we do live in the same house lik...
Spotify Star
505 Views
5 replies
0 likes
Hello, I'm having some issues with the family invites. I invited other members but 2 of them, when they had to input their name, surname and address, they inserted my name and not theirs. Now in my family members menu, I have 2 members with my name.C...
Hello, I'm having some issues with the family invites. I invited other members but 2 of them, when they had to input their name, surname and address, they inserted my name and not t...
Roadie
473 Views
3 replies
0 likes
Hola!! Actualmente tengo el plan premium individual y quiero pasarme al Familiar. Mi duda es ¿tengo que dar de baja mi plan y luego activar el otro? Gracias por la ayuda!!!
Hola!! Actualmente tengo el plan premium individual y quiero pasarme al Familiar. Mi duda es ¿tengo que dar de baja mi plan y luego activar el otro? Gracias por la ayuda!!!
Newbie
16450 Views
2 replies
0 likes
Hi, I and my brothers have just signed up for the Spotify family premium on Monday and today I noticed they've been kicked off and was told their address can't be verified. Do we have to physically leave together at the same property to have the fami...
Hi, I and my brothers have just signed up for the Spotify family premium on Monday and today I noticed they've been kicked off and was told their address can't be verified. Do we h...
Community Legend
500 Views
1 replies
0 likes
Hi Spotify, My flat mates and I, acquired the Family Premium account a month ago, everything was working and we felt very satisfied with the purchase. However We've just recently checked our accounts, and out of nowhere, without any notification you'...
Hi Spotify, My flat mates and I, acquired the Family Premium account a month ago, everything was working and we felt very satisfied with the purchase. However We've just recently checked o...
Moderator
333 Views
1 replies
0 likes
Kann mich der kundenzenter anschriebn um mein problem zu beheben
Kann mich der kundenzenter anschriebn um mein problem zu beheben
431 Views
0 replies
0 likes
Buen día, Estoy teniendo problemas para unir una cuenta a mi plan familiar. La invitación se envía correctamente, llega el correo al e-mail del nuevo miembro con normalidad, llena los datos de la dirección (que por cierto, son los mismos con los que ...
Buen día, Estoy teniendo problemas para unir una cuenta a mi plan familiar. La invitación se envía correctamente, llega el correo al e-mail del nuevo miembro con normalidad, llena los datos ...
Newbie
16936 Views
8 replies
8 likes
I’m on Premium, trying to convert to a family account. The link on Spotify’s site sends me to an error 404? How do I make the change and invite my husband to join?
I’m on Premium, trying to convert to a family account. The link on Spotify’s site sends me to an error 404? How do I make the change and invite my husband to join?
Spotify Star
409 Views
1 replies
0 likes
Hello I would like to sign up for the Family Plan, but my husband is working in Canada while I am here in the USA. I am wondering if I purchase the family plan will he still be able to use it while working in Canada?
Hello I would like to sign up for the Family Plan, but my husband is working in Canada while I am here in the USA. I am wondering if I purchase the family plan will he still be able to use it while w...
Newbie
3738 Views
2 replies
0 likes
Hello, I have an issue- my spotify family turned to spotify free. Can't verify the adress (which is the same) after having a reenvite from the family plan owner. Can You help me please? The adress is correct, but it's still not working.
Hello, I have an issue- my spotify family turned to spotify free. Can't verify the adress (which is the same) after having a reenvite from the family plan owner. Can You help me please? The adress i...
Casual Listener
302 Views
2 replies
0 likes
I try to extend an invitation to my Premium for Family account to my wife, but all she recieves is a marketing invitation for 6 mts free Spotify.
I try to extend an invitation to my Premium for Family account to my wife, but all she recieves is a marketing invitation for 6 mts free Spotify.
Newbie
374 Views
2 replies
0 likes
since February first my auntie had started Family-plan and my auntie ask me if i want to join her spotify. the problem starts in the middle february , my first spotify account turning to free account! it said that i wrote the addres the detail wrong,...
since February first my auntie had started Family-plan and my auntie ask me if i want to join her spotify. the problem starts in the middle february , my first spotify account turning to free a...
Spotify Star
518 Views
7 replies
0 likes
Hi,I am currently on Spotify premium as part of my plan with my network provider but I would to switch to Spotify premium family pack. What's the best way to do this? Will my network provider(Spark) be doing the same for me? I checked on Spotify webs...
Hi, I am currently on Spotify premium as part of my plan with my network provider but I would to switch to Spotify premium family pack. What's the best way to do this? Will my network provider(S...
Spotify Star
228 Views
1 replies
0 likes
I love spotify but the fact that you can't use "Premium" gift cards to pay for "Premium For Family" plans is outrageously disengenous. Does spotify really believe customers read the fine print on gift cards? And do they really think that even custome...
I love spotify but the fact that you can't use "Premium" gift cards to pay for "Premium For Family" plans is outrageously disengenous. Does spotify really believe customers read the fine p...
Spotify Star
345 Views
1 replies
0 likes
Is it possible to change my subscription to the family combo a day after being charged for the month?e.g. 19 March - charged full premium20 March - wants to change premium plan is it possible to get a refund and pay for a family subscription? Thank y...
Is it possible to change my subscription to the family combo a day after being charged for the month? e.g. 19 March - charged full premium 20 March - wants to change premium plan is it p...
Casual Listener
298 Views
2 replies
0 likes
