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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 132040 Views
  • 32 replies
  • 8 likes
  • 132040 Views
  • 32 replies
  • 8 likes

Discount Family Subscriptions!

Ik heb een vraag. Ik wil spotify premium voor mijzelf aanmaken. Maar mijn zusje wil het ook graag. Nu wil zei alleen even afwachten of haar contract word verlengd. Kan ik nu voor mijzelf afsluiten en bijv over een week of twee weken een familly met h...

  • Newbie
  • Ik heb een vraag. Ik wil spotify premium voor mijzelf aanmaken. Maar mijn zusje wil het ook graag. Nu wil zei alleen even afwachten of haar contract word verlengd. Kan ik nu voor mijzelf afsluiten en...
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

Solved!! Family members unable to join - error 600

Had to renew my Spotify account since my old CC stopped being accepted by your service.After the renewal, it asked me to create the family again. I sent the invites but they can't join. Every time we try, the service returns an error 600.The only thi...

  • Regular
  • Had to renew my Spotify account since my old CC stopped being accepted by your service. After the renewal, it asked me to create the family again. I sent the invites but they can't join. E...
  • Bittencourt
  • Spotify Star
  • 14134 Views
  • 37 replies
  • 1 likes
  • 14134 Views
  • 37 replies
  • 1 likes

Problemas con el plan familiar

Hola, bueno he tenido el siguiente incoveniente, tengo un plan familiar en el cual a uno de los miembros de plan lo ha retirado de este mismo, no se por que motivo, y entonces cuando intento proceder a añadirlo nuevamente desde el panel de me sale el...

  • Casual Listener
  • Hola, bueno he tenido el siguiente incoveniente, tengo un plan familiar en el cual a uno de los miembros de plan lo ha retirado de este mismo, no se por que motivo, y entonces cuando intento proceder...
  • Herandybc
  • Newbie
  • 1276 Views
  • 13 replies
  • 6 likes
  • 1276 Views
  • 13 replies
  • 6 likes

No puedo administrar las cuentas del Plan Familiar

Hola!Estoy teniendo problemas para administrar las cuentas del Plan Familiar, porque quiero invitar a una persona, pero cada vez que entro en la pagina para administrar las cuentas, me sale en blanco.Gracias!

  • Newbie
  • Hola! Estoy teniendo problemas para administrar las cuentas del Plan Familiar, porque quiero invitar a una persona, pero cada vez que entro en la pagina para administrar las cuentas, me sale en blan...
  • 314 Views
  • 0 replies
  • 0 likes
  • 314 Views
  • 0 replies
  • 0 likes

spotify for family

I read on premium for family condition, that all members have to be from one household. I wanna buy premium for family for my sons, but im divorced and I dont live with my sons in one household all the time.its stil possible get this service?

  • Newbie
  • I read on premium for family condition, that all members have to be from one household. I wanna buy premium for family for my sons, but im divorced and I dont live with my sons in one household all t...
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Premium for Family - kids officially live at my address, but temporarily elsewhere

So the Premium for Family plan is pretty clear about "members have to reside at your address." My kids officially *do* live at my address - drivers license and voter registration are proof, and they do receive mail at our address. But: they have temp...

  • Newbie
  • So the Premium for Family plan is pretty clear about "members have to reside at your address." My kids officially *do* live at my address - drivers license and voter registration are proof, and t...
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

Hola, necesito ayuda!

Hola ayuda por favor, estaba suscrita a un plan familiar pero al no responder un correo de confirmacion de direccion, me pasaran a la cuenta gratis, ahora me invitaron al mismo plan otra vez pero cuando lleno mis datos para actualizar mi cuenta me sa...

  • Newbie
  • Hola ayuda por favor, estaba suscrita a un plan familiar pero al no responder un correo de confirmacion de direccion, me pasaran a la cuenta gratis, ahora me invitaron al mismo plan otra vez pero cua...
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

premium

Hi spotify,I kindly wanted to ask what is the reason why I can´t buy the 0,99 cents premium trial for 3 months, because I tryed and it told me that I am not suitable for this offer can you check please why.And there is also other issue is it still po...

  • Newbie
  • Hi spotify, I kindly wanted to ask what is the reason why I can´t buy the 0,99 cents premium trial for 3 months, because I tryed and it told me that I am not suitable for this offer can you check pl...
  • LeoRager
  • Community Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Family plan

I have the family premium plan. I sent an invite to my wife and it worked right away. I also sent an invit to my step daughter but it is not working. When she tries to log in using Facebook it says she all ready has an account on facebook. It will no...

  • Newbie
  • I have the family premium plan. I sent an invite to my wife and it worked right away. I also sent an invit to my step daughter but it is not working. When she tries to log in using Facebook it s...
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

Switching from student to family

Hi, I currently have a student spotify account, but recently joined a family package one. I'd like to cancel my student account and just have the family one, but I can't find out how to do it. Looking through my account it says I have both. Any help ...

  • Newbie
  • Hi,   I currently have a student spotify account, but recently joined a family package one. I'd like to cancel my student account and just have the family one, but I can't find out how to do i...
  • LeoRager
  • Community Legend
  • 669 Views
  • 1 replies
  • 0 likes
  • 669 Views
  • 1 replies
  • 0 likes

Ga bisa join premium for family

"Saya bergabung dengan undangan dari seseorang, namun saat saya memasukkan data dengan benar, masih saja ada pemberitahuan "3-ups ada yang salah coba lagi" apakah ada usulan bgmn cara bergabung secepatnya? Thanks"

  • Newbie
  •   "Saya bergabung dengan undangan dari seseorang, namun saat saya memasukkan data dengan benar, masih saja ada pemberitahuan "3-ups ada yang salah coba lagi" apakah ada usulan bgmn cara bergabu...
  • LeoRager
  • Community Legend
  • 5701 Views
  • 2 replies
  • 0 likes
  • 5701 Views
  • 2 replies
  • 0 likes

Familiy Account Problem Anmeldung nicht moeglich

Hallo,ich habe einen Familien Account. Ich schicke meiner Schwester schon 100 Einladungen, die sie auch bekommt, aber wenn sie diese bestaetigt wird sie auf Spotify weitergeleitet und kann nirgends den Code eingeben und ist immer noch als Free User d...

  • Newbie
  • Hallo, ich habe einen Familien Account. Ich schicke meiner Schwester schon 100 Einladungen, die sie auch bekommt, aber wenn sie diese bestaetigt wird sie auf Spotify weitergeleitet und kann nirgends...
  • LeoRager
  • Community Legend
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Family

Can every family member online at the same time to listen music?

  • Newbie
  • Can every family member online at the same time to listen music?
  • Rhoddan
  • Newbie
  • 323 Views
  • 2 replies
  • 0 likes
  • 323 Views
  • 2 replies
  • 0 likes

Solved!! Family Abo Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal.

Hallo, ich kann mein Family Abo nicht mehr verwalten. Jedes mal wenn ich dies probiere kommt die Fehlermeldung: Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal. Habe es schon mit einem anderen Browser probiert bzw. schon einmal den Cach...

  • Casual Listener
  • Hallo,   ich kann mein Family Abo nicht mehr verwalten. Jedes mal wenn ich dies probiere kommt die Fehlermeldung: Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal. Habe es s...
  • malteW
  • Casual Listener
  • 14171 Views
  • 25 replies
  • 3 likes
  • 14171 Views
  • 25 replies
  • 3 likes

Family Premium isn't displaying and won't connect?

My dad has set up a family account and has invited my sister and I. When I click on the link it won't go through, and my dad went back to his account to sort it out and it told him he hadn't signed up for family premium (or any premium in general)? H...

  • Newbie
  • My dad has set up a family account and has invited my sister and I. When I click on the link it won't go through, and my dad went back to his account to sort it out and it told him he hadn't signed u...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Combining with Hulu

Spotify says I can bundle my hulu too, and I tried. It made me create 3 new spotify accounts and I lost all my playlists because I could not remember my password and spotify never send any emails to reset it. On top of that there are 3 $6 charges on ...

  • Newbie
  • Spotify says I can bundle my hulu too, and I tried. It made me create 3 new spotify accounts and I lost all my playlists because I could not remember my password and spotify never send any emails to ...
  • 294 Views
  • 0 replies
  • 0 likes
  • Hulu
  • 294 Views
  • 0 replies
  • 0 likes

i cant join my family spotify

my brother sends me the invitation to my email, and when i tried to fill them it always tells me that there's an error when my other family members can join them, i think its because before this i joined my friends family, please tell me what to do, ...

  • Newbie
  • my brother sends me the invitation to my email, and when i tried to fill them it always tells me that there's an error when my other family members can join them, i think its because before this i j...
  • jadaziat
  • Newbie
  • 279 Views
  • 2 replies
  • 0 likes
  • 279 Views
  • 2 replies
  • 0 likes

No puedo pagar la suscripcion del plan familia

No puedo pagar la suscripcion del plan familia, no acepta ninguna tarjeta de debito ya intente con 5 tarjetas diferentes y paypal y dice que"uups algo ah salido mal" hasta creamos una cuenta nueva y continua diciendo lo mismo.

  • Casual Listener
  • No puedo pagar la suscripcion del plan familia, no acepta ninguna tarjeta de debito ya intente con 5 tarjetas diferentes y paypal y dice que"uups algo ah salido mal" hasta creamos una cuenta nueva y ...
  • pno83
  • Newbie
  • 311 Views
  • 2 replies
  • 0 likes
  • 311 Views
  • 2 replies
  • 0 likes

Solved!! switch from annual plan to family plan

I recently switched from the monthly $9.99 plan to the annual $99 plan. For Christmas my family decided we all wanted to save some money and move to the family plan. Is this possibly? Or do I have to wait until my 1 year is over in Dec 2018?? Could I...

  • Newbie
  • I recently switched from the monthly $9.99 plan to the annual $99 plan. For Christmas my family decided we all wanted to save some money and move to the family plan. Is this possibly? Or do I have t...
  • osornios
  • Spotify Star
  • 1821 Views
  • 2 replies
  • 0 likes
  • 1821 Views
  • 2 replies
  • 0 likes

Premium Family invite email not coming through

My brother has sent an email invitation to his premium family account and I'm not getting the email.... can anyone help me out please

  • Newbie
  • My brother has sent an email invitation to his premium family account and I'm not getting the email.... can anyone help me out please 
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
  • 0 likes