Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Mijn vrouw kan niet inloggen op spotify familie ik betaal hier wel 15 euro voor wat kan ik doen?
Hello all I had Spotify Premium and it will end at 09-04. Now i will start spotify Family, but i want to start it now and not at 09-04. How can i do this?
the documents I present for the request are accredited, I attend a music institute, but sheerId tells me that they are not suitable due to the presence of hand-written letters. what do I do?
Can I use family discount with my friends? How does spotify know that I am sharing with my friends not my family if we all write the same adress?
Hello,I heard that spotify started to service users in israel since today.I want to get the family premium deal but the link https://www.spotify.com/il/family/sends me to a broken link.any help? thanks,niv.
I send an invite to my family member, when that person accepts the invitation, it proceeds to go to the main account page and does not allow that person to sign up for their own account. Is there another way I can add them?
Hello guys.Recently Spotify came in Romania also and I want to pay for it,like many others.Now,my credit card is not working,because it is a romanian credit card.Is there a resolution for this? Thanks in advance!
sorunum ogrenciligimin onaylanmasi fakat yollanan mailde satin almayi tamamla dedigimde sayfanin cikmamasi. sizin anlattiginiz sekilde her adimi eksiksiz uyguladim gizli pencerede baglantiyi acmayi tekrar denedim ama satin almayi tamamla halen calism...
Hice el pinche pago de 6.00 balboas para el premiun y no me salio nada yo ah vamos a darle de nuevo y la tarjeta ya no tenia el dinero osea me robaron y no me dieron el premiun putos ladrones
Hello. I'm part of a spotify premium for family subscription, how many devices can I sign in with my username?
The account holder can not acces to the subcription menu and also she is no longer a premiun family plan member. We can change the payment method, we are totally block about this. we need some help please.
Buenas, quitaron dos cuentas de mi plan familiar a pesar de que vivimos en el mismo domicilio y no puedo volver a agregar, como se puede solucionar esto? Si no para cancelar el servicio
Just redeemed 4 gift cards and now i can not switch from premium to family plan, but first I downgraded family to free to redeem the cards.Any suggestions?
Öğrenci indirimi ile Spotify premium üyeliğine geçiş yapmak için kart bilgilerimi girdim sonraki ekranda benden henüz para çekilmediğini sheerıd ekranına geçeceğimi yazdı. Ekrana geçiş yaparken hata oldu sayfayı geri aldım ve tekrar kart bilgileri sa...
Tenho uma duvida sobre o Plano familia.Eu tenho o plano com a minha irma, e sou a titular de pagamento. Pretendo fazer uma viagem de ferias ao exterior e provavelmente troque o chip por uma operadora local devido as facilidades de rede. Nesse caso, e...
Wie bekomme ich meine Vorauszahlung von 99 € zurueck? Oder wie wird das mit Premium Family verrechnet?
Hi there When we changes from spotify free to family premium we had to give the credit card number AND the informations of my paypal account - even though we just wanted to pay by paypal. Now we paid twice - what do we have to do to get one payment b...
Hi, my wife and I have separate premium accounts and realize we should create a family account. If she creates the family account, and I accept her invitation to join the family account, do I lose my playlists? Or does my account, playlists and all, ...
I have 3 Amazon devices and a Spotify family account. When I link my Spotify account in the Alexa app, I’m able to play Spotify directly to any of the three devices. I then take my wife’s phone and do the same, and then all of the devices in my Spoti...
My sister is studying overseas and found out she's removed from premium. She lives in the same address when she's not in school. Can she stay in our family plan?