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Solved!! "Your addresses didn't match" on the family plan.

I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...

Newbie

babyborntotraper

Newbie

77214 Views

64 replies

6 likes

Premium for Family
  • 77214 Views
  • 64 replies
  • 6 likes

Solved!! I can’t join our family subscription - can only change once per 12 months

I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?

Newbie

monsteron9

Newbie

94700 Views

72 replies

5 likes

Premium for Family
  • 94700 Views
  • 72 replies
  • 5 likes

Solved!! Changing Plan Manager

My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...

Music Fan

monek3sons

Casual Listener

77572 Views

43 replies

9 likes

Premium for Family
  • 77572 Views
  • 43 replies
  • 9 likes

Solved!! Family members showing audiobooks locked, even under premium family account

PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...

Newbie

SirGismo

Casual Listener

208618 Views

267 replies

35 likes

Premium for Family
  • 208618 Views
  • 267 replies
  • 35 likes

Solved!!Superuser Contribution Spotify familie

Mijn vrouw kan niet inloggen op spotify familie ik betaal hier wel 15 euro voor wat kan ik doen?

Newbie

Mijn vrouw kan niet inloggen op spotify familie ik betaal hier wel 15 euro voor wat kan ik doen?

angelsmin

Newbie

1414 Views

5 replies

0 likes

  • 1414 Views
  • 5 replies
  • 0 likes

Solved!! Premium to Family

Hello all I had Spotify Premium and it will end at 09-04. Now i will start spotify Family, but i want to start it now and not at 09-04. How can i do this?

Visitor

Hello all  I had Spotify Premium and it will end at 09-04. Now i will start spotify Family, but i want to start it now and not at 09-04. How can i do this?    

Maxim

Spotify Star

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
  • 0 likes

unsuitable documents even if they are

the documents I present for the request are accredited, I attend a music institute, but sheerId tells me that they are not suitable due to the presence of hand-written letters. what do I do?

Newbie

the documents I present for the request are accredited, I attend a music institute, but sheerId tells me that they are not suitable due to the presence of hand-written letters. what do I do?

Maxim

Spotify Star

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

Family sharing with my friends

Can I use family discount with my friends? How does spotify know that I am sharing with my friends not my family if we all write the same adress?

Visitor

Can I use family discount with my friends? How does spotify know that I am sharing with my friends not my family if we all write the same adress?

Maxim

Spotify Star

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Solved!! Family premium broken link (IL)

Hello,I heard that spotify started to service users in israel since today.I want to get the family premium deal but the link https://www.spotify.com/il/family/sends me to a broken link.any help? thanks,niv.

Newbie

Hello, I heard that spotify started to service users in israel since today. I want to get the family premium deal but the link https://www.spotify.com/il/family/ sends me to a broken link. any h...

Maxim

Spotify Star

600 Views

1 replies

2 likes

  • 600 Views
  • 1 replies
  • 2 likes

Unable to add a family member.

I send an invite to my family member, when that person accepts the invitation, it proceeds to go to the main account page and does not allow that person to sign up for their own account. Is there another way I can add them?

Newbie

I send an invite to my family member, when that person accepts the invitation, it proceeds to go to the main account page and does not allow that person to sign up for their own account.  Is t...

Maxim

Spotify Star

543 Views

3 replies

0 likes

  • 543 Views
  • 3 replies
  • 0 likes

Premium account - paying problem

Hello guys.Recently Spotify came in Romania also and I want to pay for it,like many others.Now,my credit card is not working,because it is a romanian credit card.Is there a resolution for this? Thanks in advance!

Newbie

Hello guys.Recently Spotify came in Romania also and I want to pay for it,like many others.Now,my credit card is not working,because it is a romanian credit card.Is there a resolution for this? Thank...

neoEZ

Regular

467 Views

1 replies

0 likes

  • 467 Views
  • 1 replies
  • 0 likes

ogrenciligimin dogrulanmasi ama premium olmamam

sorunum ogrenciligimin onaylanmasi fakat yollanan mailde satin almayi tamamla dedigimde sayfanin cikmamasi. sizin anlattiginiz sekilde her adimi eksiksiz uyguladim gizli pencerede baglantiyi acmayi tekrar denedim ama satin almayi tamamla halen calism...

Regular

sorunum ogrenciligimin onaylanmasi fakat yollanan mailde satin almayi tamamla dedigimde sayfanin cikmamasi. sizin anlattiginiz sekilde her adimi eksiksiz uyguladim gizli pencerede baglantiyi acmayi t...

491 Views

0 replies

0 likes

Student
turkish
turkiye
  • 491 Views
  • 0 replies
  • 0 likes

MALDITOS LADRONES

Hice el pinche pago de 6.00 balboas para el premiun y no me salio nada yo ah vamos a darle de nuevo y la tarjeta ya no tenia el dinero osea me robaron y no me dieron el premiun putos ladrones

Newbie

Hice el pinche pago de 6.00 balboas para el premiun y no me salio nada yo ah vamos a darle de nuevo y la tarjeta ya no tenia el dinero osea me robaron y no me dieron el premiun putos ladrones

319 Views

0 replies

0 likes

  • 319 Views
  • 0 replies
  • 0 likes

Solved!! DEVICES.

Hello. I'm part of a spotify premium for family subscription, how many devices can I sign in with my username?

Newbie

Hello. I'm part of a spotify premium for family subscription, how many devices can I sign in with my username?

merlanit0

Newbie

715 Views

1 replies

0 likes

devices
  • 715 Views
  • 1 replies
  • 0 likes

Superuser Contribution premiun for family account problems

The account holder can not acces to the subcription menu and also she is no longer a premiun family plan member. We can change the payment method, we are totally block about this. we need some help please.

Casual Listener

The account holder can not acces to the subcription menu and also she is no longer a premiun family plan member. We can change the payment method, we are totally block about this. we need some help p...

Reynaldo2

Casual Listener

590 Views

3 replies

0 likes

  • 590 Views
  • 3 replies
  • 0 likes

Superuser Contribution Quitaron mis cuentas del plan familiar a pesar de que si vivimos en el mismo domicilio

Buenas, quitaron dos cuentas de mi plan familiar a pesar de que vivimos en el mismo domicilio y no puedo volver a agregar, como se puede solucionar esto? Si no para cancelar el servicio

Newbie

Buenas,  quitaron dos cuentas de mi plan familiar a pesar de que vivimos en el mismo domicilio y no puedo volver a agregar, como se puede solucionar esto?  Si no para cancelar el servicio

VictorPatata99

Casual Listener

656 Views

2 replies

0 likes

  • 656 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't switch from premiun to family

Just redeemed 4 gift cards and now i can not switch from premium to family plan, but first I downgraded family to free to redeem the cards.Any suggestions?

Regular

Just redeemed 4 gift cards and now i can not switch from premium to family plan, but first I downgraded family to free to redeem the cards. Any suggestions?

simfront

Regular

506 Views

2 replies

0 likes

  • 506 Views
  • 2 replies
  • 0 likes

Öğrenci indirimi sorunu

Öğrenci indirimi ile Spotify premium üyeliğine geçiş yapmak için kart bilgilerimi girdim sonraki ekranda benden henüz para çekilmediğini sheerıd ekranına geçeceğimi yazdı. Ekrana geçiş yaparken hata oldu sayfayı geri aldım ve tekrar kart bilgileri sa...

Newbie

Öğrenci indirimi ile Spotify premium üyeliğine geçiş yapmak için kart bilgilerimi girdim sonraki ekranda benden henüz para çekilmediğini sheerıd ekranına geçeceğimi yazdı. Ekrana geçiş yaparken hata ...

zeynepbeliktaay

Newbie

1083 Views

1 replies

0 likes

  • 1083 Views
  • 1 replies
  • 0 likes

Solved!! Duvida plano familia

Tenho uma duvida sobre o Plano familia.Eu tenho o plano com a minha irma, e sou a titular de pagamento. Pretendo fazer uma viagem de ferias ao exterior e provavelmente troque o chip por uma operadora local devido as facilidades de rede. Nesse caso, e...

Newbie

Tenho uma duvida sobre o Plano familia. Eu tenho o plano com a minha irma, e sou a titular de pagamento. Pretendo fazer uma viagem de ferias ao exterior e provavelmente troque o chip por uma operado...

Bittencourt

Spotify Star

540 Views

1 replies

0 likes

  • 540 Views
  • 1 replies
  • 0 likes

double payings

Hi there When we changes from spotify free to family premium we had to give the credit card number AND the informations of my paypal account - even though we just wanted to pay by paypal. Now we paid twice - what do we have to do to get one payment b...

Newbie

Hi there   When we changes from spotify free to family premium we had to give the credit card number AND the informations of my paypal account - even though we just wanted to pay by paypal. N...

340 Views

0 replies

0 likes

  • 340 Views
  • 0 replies
  • 0 likes

Joining Family Account - what happens to my playlists?

Hi, my wife and I have separate premium accounts and realize we should create a family account. If she creates the family account, and I accept her invitation to join the family account, do I lose my playlists? Or does my account, playlists and all, ...

Casual Listener

Hi, my wife and I have separate premium accounts and realize we should create a family account. If she creates the family account, and I accept her invitation to join the family account, do I lose m...

Luke

Community Legend

16686 Views

5 replies

1 likes

  • 16686 Views
  • 5 replies
  • 1 likes

Connect to a device (amazon Echo)

I have 3 Amazon devices and a Spotify family account. When I link my Spotify account in the Alexa app, I’m able to play Spotify directly to any of the three devices. I then take my wife’s phone and do the same, and then all of the devices in my Spoti...

Newbie

I have 3 Amazon devices and a Spotify family account. When I link my Spotify account in the Alexa app, I’m able to play Spotify directly to any of the three devices. I then take my wife’s phone and d...

thehefferans

Newbie

623 Views

1 replies

0 likes

  • 623 Views
  • 1 replies
  • 0 likes

Premium for family members studying abroad

My sister is studying overseas and found out she's removed from premium. She lives in the same address when she's not in school. Can she stay in our family plan?

Newbie

My sister is studying overseas and found out she's removed from premium. She lives in the same address when she's not in school. Can she stay in our family plan?

Maxim

Spotify Star

640 Views

1 replies

0 likes

  • 640 Views
  • 1 replies
  • 0 likes