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Forum Posts

payment method

if I change my payment method and make a family account will I lose my originals playlists

Newbie

if I change my payment method and make a family account will I lose my originals playlists

Luke

Spotify Star

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes

Pague por premium familiar pero no me permite usarlo

Buenas, saludos a todos.... anoche me suscribi como premium familiar, invite a 2 de mis hijos, ahora no me permite invitar a otro.Yo no figuro como premium en la pagina web pero si en la aplicacion! Que debo hacer?

Newbie

Buenas, saludos a todos.... anoche me suscribi como premium familiar, invite a 2 de mis hijos, ahora no me permite invitar a otro. Yo no figuro como premium en la pagina web pero si en la aplicacion...

161 Views

0 replies

0 likes

  • 161 Views
  • 0 replies
  • 0 likes

MEMBROS DA FAMILIA EXCLUIDOS

Tenho um plano familia e dois membros foram excluidos e não conseguem confirmar que moram no mesmo endereço, como mudei de endereço faz alguns meses não lembro qual endereço que cadastrei minha conta(principal), aparece meu cep 27937-560(atual endere...

Newbie

Tenho um plano familia e dois membros foram excluidos e não conseguem confirmar que moram no mesmo endereço, como mudei de endereço faz alguns meses não lembro qual endereço que cadastrei minha conta...

213lx6pf6koqj6o

Newbie

546 Views

3 replies

1 likes

  • 546 Views
  • 3 replies
  • 1 likes

Re: Omzetten premium naar family

Ik heb een uitnodigingcode ontvangen voor Premium for Family.Ga naar deze pagina om in te loggen ....Wat moet ik dan doen?Kan nergens de activatiecode invoeren ook niet op de App?Alvast bedankt,Orlando

Newbie

Ik heb een uitnodigingcode ontvangen voor Premium for Family. Ga naar deze pagina om in te loggen .... Wat moet ik dan doen? Kan nergens de activatiecode invoeren ook niet op de App? A...

Hubo

Community Legend

1007 Views

1 replies

0 likes

  • 1007 Views
  • 1 replies
  • 0 likes

AİLE ÜYELİĞİ HAKKINDA

Aynı adreste oturduğum ailemi, aile üyeliğime alamıyorum. adresin ana hesap ile uyuşmadığını söyleyen bir uyarı veriyor. ancak bu kullanıcıyı daha öncesinde aile üyeliğine dahil etmiştim, ödeme de bir problem olduğundan üyeliğim düşmüüş ve tüm aile ü...

Newbie

Aynı adreste oturduğum ailemi, aile üyeliğime alamıyorum. adresin ana hesap ile uyuşmadığını söyleyen bir uyarı veriyor. ancak bu kullanıcıyı daha öncesinde aile üyeliğine dahil etmiştim, ödeme de bi...

thetalhacu

Casual Listener

978 Views

1 replies

5 likes

  • 978 Views
  • 1 replies
  • 5 likes

Estao removendo pessoas do meu plano familiar

Sou o adm de um plano familiar e estao removendo pessoas que moram comigo por causa do endereco. Ja vi em outros topicos aqui que pedem pra entrar em contato com o suporte pela pagina do Facebook ou pelo Twitter pra resolver o problema (que usabilida...

Newbie

Sou o adm de um plano familiar e estao removendo pessoas que moram comigo por causa do endereco. Ja vi em outros topicos aqui que pedem pra entrar em contato com o suporte pela pagina do Facebook ou ...

Bittencourt

Spotify Star

633 Views

1 replies

0 likes

  • 633 Views
  • 1 replies
  • 0 likes

Delete

To delete

Newbie

To delete

180 Views

0 replies

0 likes

  • 180 Views
  • 0 replies
  • 0 likes

Solved!! New spotify family account and no link to invite family members

HiI have just suscribed a Family account and I can't find any link to invite my family members in the family file.Could you please tell me how to solve it ?Thank you by advanceBest regardsStephane

Casual Listener

Hi I have just suscribed a Family account and I can't find any link to invite my family members in the family file. Could you please tell me how to solve it ? Thank you by advance Best regards S...

Luke

Spotify Star

2758 Views

5 replies

0 likes

  • 2758 Views
  • 5 replies
  • 0 likes

Problemas con el plan familiar

No puedo agregar a mis familiares, les pide mi direccion y cuando escriben la direccion, les marca error. ¿Existe algun telefono de atencion a clientes o soporte tecnico?

Newbie

No puedo agregar a mis familiares, les pide mi direccion y cuando escriben la direccion, les marca error. ¿Existe algun telefono de atencion a clientes o soporte tecnico?

339 Views

0 replies

0 likes

Direccion
  • 339 Views
  • 0 replies
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Family won't play abroad.

Hey so I have a family premium account in Mexico, where I reside, but I'm on vacation in Chile and my account isn't premium anymore, the first two days I didn't have a problem but now when I open the app it says I have a free subscription. How can I ...

Newbie

Hey so I have a family premium account in Mexico, where I reside, but I'm on vacation in Chile and my account isn't premium anymore, the first two days I didn't have a problem but now when I open t...

samwightt

Casual Listener

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for Family

I am trying to add my wife to my premium account. I‘ve sent her an invitation several times now but it doesnt work. She receives the invitation mail, is following all instructions and all it says is „ hoppla something went wrong. Please try it again ...

Music Fan

I am trying to add my wife to my premium account. I‘ve sent her an invitation several times now but it doesnt work. She receives the invitation mail, is following all instructions and all it says is ...

MikeKuhlmann

Music Fan

358 Views

2 replies

0 likes

  • 358 Views
  • 2 replies
  • 0 likes

Problema validacao plano familiar

Meu marido possui plano familiar e me convidou, porem, ao receber o convite sou direcionada para uma pagina que pede para que eu valide meus dados e endereco, feito isso, informa que houve um erro e pede para que eu refaca o mesmo cadastro e o erro p...

Newbie

Meu marido possui plano familiar e me convidou, porem, ao receber o convite sou direcionada para uma pagina que pede para que eu valide meus dados e endereco, feito isso, informa que houve um erro e ...

218 Views

0 replies

0 likes

  • 218 Views
  • 0 replies
  • 0 likes

Family Premium

If I upgrade to a family account can I keep my already downloaded music on more than one of the accounts?

Newbie

If I upgrade to a family account can I keep my already downloaded music on more than one of the accounts?

Luke

Spotify Star

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Don't manage to enroll a family member

I am trying to add a member of my family and the form he has to fill is a complete nonsense designed to confuse people and avoid to enroll you family.Full Name:. Who's full name? Mine? His?A lot of inputs where despite trying again and again we don't...

Casual Listener

I am trying to add a member of my family and the form he has to fill is a complete nonsense designed to confuse people and avoid to enroll you family. Full Name:. Who's full name? Mine? His? A...

javierfvargas

Casual Listener

813 Views

4 replies

0 likes

  • 813 Views
  • 4 replies
  • 0 likes

How do I know it didn't double charge me for one premium

HELP ME FIGURE OUT PLEASE. I cancelled my premium account but then got it again.. I'm not sure if my premium account was charged twice.. How can I check?

Newbie

HELP ME FIGURE OUT PLEASE. I cancelled my premium account but then got it again.. I'm not sure if my premium account was charged twice.. How can I check?

PavoPeacock

Gig Goer

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

The Redeem token” web page doesn't open in my browser when I accept invite for Spotify Family

I have received an invite for Spotify Family, but when I click on the ACCEPT INVITATION button, the " Redeem token” web page doesn't open in my browser. When I try to log in to my Free account I get the message that I can't be added to the Family and...

Casual Listener

I have received an invite for Spotify Family, but when I click on the ACCEPT INVITATION button, the " Redeem token” web page doesn't open in my browser. When I try to log in to my Free account I...

kris10waterman

Newbie

2843 Views

10 replies

0 likes

  • 2843 Views
  • 10 replies
  • 0 likes

Problema em Aceitar convite de plano familiar

Minha filha me adicionou no plano e moramos na mesma casa, recebo o email com o convite mas quando abro a tela do site, onde deveriam aparecer os dados fica preta! Como posso solucionar o problema? Obrigada.

Newbie

Minha filha me adicionou no plano e moramos na mesma casa, recebo o email com o convite mas quando abro a tela do site, onde deveriam aparecer os dados fica preta! Como posso solucionar o problema? O...

425 Views

0 replies

0 likes

  • 425 Views
  • 0 replies
  • 0 likes

Problemas com plano familiar

Possuo uma contabilidade com familiar, todos os integrantes residem no mesmo local, uma semana todos perderam o plano. Eu ja tentei reenviar os convites mais nao obtive sucesso, ja que um dos membros conseguiu ativar o plano mas nao esta usufruindo d...

Newbie

Possuo uma contabilidade com familiar, todos os integrantes residem no mesmo local, uma semana todos perderam o plano. Eu ja tentei reenviar os convites mais nao obtive sucesso, ja que um dos membros...

Bittencourt

Spotify Star

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

Question About Playlist

I created a playlist I enjoy. Does anyone know what would happen to it if my premium membership ended?

Newbie

I created a playlist I enjoy. Does anyone know what would happen to it if my premium membership ended?

Luke

Spotify Star

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes