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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27630 Views
44 replies
4 likes
Can anyone help.... I've subscribed to family sharing today... however only one of us can listen at one time. I think it's because I've logged us all in under my details? How do I log others out and create them a new log in? Will their playlists be s...
Can anyone help.... I've subscribed to family sharing today... however only one of us can listen at one time. I think it's because I've logged us all in under my details? How do I log others out a...
Spotify Star
341 Views
1 replies
0 likes
When I logged on with the main account I don't see any member under the premium for family tab. Issue is that I would like to invite a new member under the family account.
When I logged on with the main account I don't see any member under the premium for family tab. Issue is that I would like to invite a new member under the family account.
Casual Listener
528 Views
3 replies
0 likes
We pay Spotify Premium Family an cannot hear at the same time. Can anyone help me?
We pay Spotify Premium Family an cannot hear at the same time. Can anyone help me?
Spotify Star
704 Views
3 replies
0 likes
Hola! He tenido spotify premium en plan familiar sin problemas hasta hoy que me llego un correo para verificar mi domicilio y me cambio a spotify gratis , me han enviado de nuevo la invitación al ingresar los datos me arroja error que no puede verifi...
Hola! He tenido spotify premium en plan familiar sin problemas hasta hoy que me llego un correo para verificar mi domicilio y me cambio a spotify gratis , me han enviado de nuevo la invitación al ing...
Spotify Star
13525 Views
19 replies
1 likes
No invite button, there is just a black screen. Tried reloading the page but nothing happened
No invite button, there is just a black screen. Tried reloading the page but nothing happened
Community Legend
283 Views
1 replies
0 likes
Hi, I just moved and would like to switch family account. I was on the account of my parents since Feb 2017 as I lived with them but now I moved in with my boyfriend and would like to switch on his family account. Apparently you cannot switch more th...
Hi, I just moved and would like to switch family account. I was on the account of my parents since Feb 2017 as I lived with them but now I moved in with my boyfriend and would l...
Community Legend
999 Views
3 replies
0 likes
My wife and I had free premium plans with our cell phone contracts...when contract ended so did free premium plans. I have an account and she has an account now (free). If I upgrade to family plan today how can I get her existing account/ID under my ...
My wife and I had free premium plans with our cell phone contracts...when contract ended so did free premium plans. I have an account and she has an account now (free). If I upgrade to family...
Spotify Star
583 Views
3 replies
0 likes
I sent an email to my family members and they received the email. They accepted the invitation. I did not receive an email that they accepted. They received some sort of code, but where do they have to enter this code? Kind regards, Sigrid Keus
I sent an email to my family members and they received the email. They accepted the invitation. I did not receive an email that they accepted. They received some sort of code, but where do they h...
Community Legend
283 Views
1 replies
0 likes
We have just set up a family account. The email link sent to two family member and worked. The email did not arrive at the third family members account and now says 'oops try again something went wrong' when we try to resend! please help
We have just set up a family account. The email link sent to two family member and worked. The email did not arrive at the third family members account and now says 'oops try again something went w...
Community Legend
526 Views
1 replies
0 likes
Help! My premium for family account turned into free account so do all my family members. I already paid the bills but its not working properly
Help! My premium for family account turned into free account so do all my family members. I already paid the bills but its not working properly
Spotify Star
1106 Views
6 replies
0 likes
When I enter the e-mail-address of someone I want to invite into my Family Account a note comes up saying :" Please match the requested format " even though its a normal e-mail-address. Does someone know how to fix it?Thenks for your help.
When I enter the e-mail-address of someone I want to invite into my Family Account a note comes up saying :" Please match the requested format " even though its a normal e-mail-address. Does s...
Newbie
5132 Views
5 replies
1 likes
I just upgraded to a Family plan (successfully) and I'm not trying to invite family members. The form fails when I enter their email and says to enter in the format requested. I've tried multiple email domains (gmail, msn, vanity) and none work. I've...
I just upgraded to a Family plan (successfully) and I'm not trying to invite family members. The form fails when I enter their email and says to enter in the format requested. I've t...
Regular
555 Views
3 replies
0 likes
i just subscribed to spotify family and i thought i was sending the setup to the invitee so i accidently set up the family name in someone elses name. is there a way to change the family name on my account? everytime i invite someone it says inviting...
i just subscribed to spotify family and i thought i was sending the setup to the invitee so i accidently set up the family name in someone elses name. is there a way to change the family name on my a...
Spotify Star
949 Views
3 replies
0 likes
Hey, so I have set up a family account. is my username. I invited my mother . She accepted and in my account it says that she has accepted and is now upgraded. But when she logges in... it’s still on ”free”. I’ve tried reinstalling the app for her, ...
Hey, so I have set up a family account. <removed username/mod> is my username. I invited my mother <removed email/mod>. She accepted and in my account it says that she has accepted a...
217 Views
0 replies
0 likes
Hi I'm having trouble with a $10 gift card? I redeemed it but it is giving me one month of premium instead of the 3 months for $0.99.
Hi I'm having trouble with a $10 gift card? I redeemed it but it is giving me one month of premium instead of the 3 months for $0.99.
Spotify Star
240 Views
1 replies
0 likes
Hello, my account username is ashtonreitz. I accidently created a different account called ashronreitz and repurchased our family plan that we are currently on. I canceled the purchase, but now I am confused because it says I am not the owner of the ...
Hello, my account username is ashtonreitz. I accidently created a different account called ashronreitz and repurchased our family plan that we are currently on. I canceled the purchase, b...
431 Views
0 replies
0 likes
Al momento de querer enviar la invitacion a mis familiares y colocar nombre, apellido y correo me marca un error y no se envia la invitacion, ¿de que manera puedo solucionarlo?
Al momento de querer enviar la invitacion a mis familiares y colocar nombre, apellido y correo me marca un error y no se envia la invitacion, ¿de que manera puedo solucionarlo?
Not applicable
360 Views
2 replies
0 likes
I have a family Premium membership. I sent an invite to my son to join. He received and clicked on the link in the email invite. It takes him to a Spotify page that shows MY account info where credit card info can be managed. Looks like a broken link...
I have a family Premium membership. I sent an invite to my son to join. He received and clicked on the link in the email invite. It takes him to a Spotify page that shows MY a...
Not applicable
418 Views
1 replies
1 likes
i have premium family and invited my wife to join. she received an email with an invitation code. she opened the link in different browsers, but there is no box or text asking for the code so she can not join. can you please help?
i have premium family and invited my wife to join. she received an email with an invitation code. she opened the link in different browsers, but there is no box or text asking for the code so s...
421 Views
0 replies
0 likes
