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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Changing Premium for Family accounts

I had a Premium for Family account which I just cancelled because another family member already has a Premium for Family account for me to join and emailed me a invitation with a redemption code. I can't find anywhere to redeem the code, the redeem p...

Newbie

I had a Premium for Family account which I just cancelled because another family member already has a Premium for Family account for me to join and emailed me a invitation with a redemption code. I c...

314 Views

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Familje konto bjuda in

There is not funktion to invite members to my famillyaccount.

Newbie

There is not funktion to invite members to my famillyaccount.

598 Views

0 replies

1 likes

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I'm not getting the email

My friend paid for the family plan trying 2 add me in but it won' let me

Newbie

My friend paid for the family plan trying 2 add me in but it won' let me

175 Views

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Spotify Family wrong email adress

My Father got spotify Family and wants to Invite me. I accepted the invitation but spotify got my wrong email adress, because I am connected with facebook. Thus I changed it in my facebook profil to my new email adress, but spotify didn't Update it. ...

Newbie

My Father got spotify Family and wants to Invite me. I accepted the invitation but spotify got my wrong email adress, because I am connected with facebook. Thus I changed it in my facebook profil t...

377 Views

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Family acc doesnt work anymore.

I had not enough money on my bank acc so I cant pay. Now my Spotify acc is switched back to the free acc. How do I get my family acc back?

Newbie

I had not enough money on my bank acc so I cant pay. Now my Spotify acc is switched back to the free acc. How do I get my family acc back?

252 Views

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Premium for family

I don't have the same psychical address as my family do have because I moved out half a year ago. Can I be a member of premium for family? They are my family but we don't share the same adress.

Newbie

I don't have the same psychical address as my family do have because I moved out half a year ago. Can I be a member of premium for family? They are my family but we don't share the same adress. 

Luke

Spotify Star

258 Views

1 replies

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Spotify Premium

I paid the sudents plan Spotify + Hulu and it appears that way in my bank account but it doesn’t let me use lt as premium.

Newbie

I paid the sudents plan Spotify + Hulu and it appears that way in my bank account but it doesn’t let me use lt as premium.

209 Views

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Family renewing members issue

Hello! At the beginning i want to say sorry for my English, its not perfect yet, anyway lets get into the problem, my plan wasn't renewed in the day when it gets over, but i renewed it day after it, when i've done it every plan member just get out of...

Casual Listener

Hello!   At the beginning i want to say sorry for my English, its not perfect yet, anyway lets get into the problem, my plan wasn't renewed in the day when it gets over, but i renewed it day a...

154 Views

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Premium promo

I would like to know with the $0.99 promo if they continue to charge you after the three months is up

Newbie

I would like to know with the $0.99 promo if they continue to charge you after the three months is up

Maxim

Spotify Star

214 Views

1 replies

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family sub playing between phones

Hi I have family sub (me and the wife), however every time my wife starts playing stuff it also plays on my phone too. Quite annoying when you are at a meeting and suddenly something crazy start sounding from your phone! Is there a setting to stop th...

Casual Listener

Hi   I have family sub (me and the wife), however every time my wife starts playing stuff it also plays on my phone too. Quite annoying when you are at a meeting and suddenly something crazy s...

Maxim

Spotify Star

304 Views

1 replies

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Play the same music at different devices

Hey Spotify.I have just brought familiy account, and when i was reading about it i got read it as i could listen to the same music with different devices (like two iphones in a bus both hear and listening to the sam music) but is this not possibly? -...

Newbie

Hey Spotify. I have just brought familiy account, and when i was reading about it i got read it as i could listen to the same music with different devices (like two iphones in a bus both hear and li...

Maxim

Spotify Star

211 Views

1 replies

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how do you activate a family member after invitation?

The member received a mail with a code and a link, but the link goes to my account and there is no possibility to use the code....???

Newbie

The member received a mail with a code and a link, but the link goes to my account and there is no possibility to use the code....???

199 Views

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Familje konto

Hur goer jag foer att spela olika spellistor i olika enheter naer jag har tecknat familjeabbonemang????

Newbie

Hur goer jag foer att spela olika spellistor i olika enheter naer jag har tecknat familjeabbonemang????

194 Views

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Premium Family Problem

Okay< I just subscribed to Premium Family and when I click on Premium Family button on the left, as instructions say to, it is a blank page......no invite button there. I have cleared cache and cookies, rebooted laptop, tested internet connection, si...

Casual Listener

Okay< I just subscribed to Premium Family and when I click on Premium Family button on the left, as instructions say to, it is a blank page......no invite button there. I have cleared cache and c...

146 Views

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Trouble to join my Family subscription

I received te invitation from my cousin, but every time that I tried to fill the form it gives me an error. See atachement

Newbie

I received te invitation from my cousin, but every time that I tried to fill the form it gives me an error. See atachement 

200 Views

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mudar forma de pagamento

Estou tentando mudar a forma de pagsmento mas nao esta indo, toda vez da erro que o pagamento nao foi efetuado no cartao ajuda

Newbie

Estou tentando mudar a forma de pagsmento mas nao esta indo, toda vez da erro que o pagamento nao foi efetuado no cartao ajuda   

Bittencourt

Spotify Star

191 Views

1 replies

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Problemas com plano familiar

Eu e minha mulher assinamos o plano familiar, ela me enviou o convite, aceitei e estava tudo funcionando normalmente e hoje, no caso terca-feira, simplesmente recebi um e-mail dizendo que nao puderam confirmar o endereco. Que falta de consideracao, a...

Newbie

Eu e minha mulher assinamos o plano familiar, ela me enviou o convite, aceitei e estava tudo funcionando normalmente e hoje, no caso terca-feira, simplesmente recebi um e-mail dizendo que nao puderam...

Bittencourt

Spotify Star

205 Views

1 replies

0 likes

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Problemas para entrar no plano familiar

Oi! Estou tentando entrar no plano familiar do spotify porem quando meu namorado me manda o codigo e eu preencho tudo, ele diz que da problema, como posso resolver?

Newbie

Oi! Estou tentando entrar no plano familiar do spotify porem quando meu namorado me manda o codigo e eu preencho tudo, ele diz que da problema, como posso resolver?

Bittencourt

Spotify Star

191 Views

1 replies

0 likes

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problema de endereso no plano familiar

Estou com problema no meu endereso, eu coloquei meu endereso errado, tem como eu mudar isso ?

Newbie

Estou com problema no meu endereso, eu coloquei meu endereso errado,  tem como eu mudar isso ?   

Bittencourt

Spotify Star

207 Views

1 replies

0 likes

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  • 1 replies
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Não consigo adicionar membros no Premium Familiar

Não consigo adicionar os membros da minha família no Premium Familiar. Mesmo colocando o mesmo endereço que coloquei no cadastro, CEP, País etc. aparece que não moram no mesmo local que eu... O que preciso fazer para provar que são de minha família??...

Casual Listener

Não consigo adicionar os membros da minha família no Premium Familiar. Mesmo colocando o mesmo endereço que coloquei no cadastro, CEP, País etc. aparece que não moram no mesmo local que eu... O que p...

Bittencourt

Spotify Star

23131 Views

18 replies

14 likes

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  • 18 replies
  • 14 likes