Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Can't join family plan

Help! I keep getting error #3 when trying to join familiar plan link.  

Newbie

Help!   I keep getting error #3 when trying to join familiar plan link.    

157 Views

0 replies

0 likes

  • 157 Views
  • 0 replies
  • 0 likes

Premium became free

I have Spotify family. Now one of my users has become free insead of premium. Why and how do I get it back?

Newbie

I have Spotify family. Now one of my users has become free insead of premium. Why and how do I get it back?

238 Views

0 replies

0 likes

  • 238 Views
  • 0 replies
  • 0 likes

help fast

i need help my cousin send me an invitation for premium account but i cant

Newbie

i need help my cousin send me an invitation for premium account but i cant 

162 Views

0 replies

0 likes

  • 162 Views
  • 0 replies
  • 0 likes

Adding some one to family plan

I just signed up for the premium family plan and I can’t add anyone. The screen just stays blank when I click on the add/remove link. Please help!!

Newbie

I just signed up for the premium family plan and I can’t add anyone. The screen just stays blank when I click on the add/remove link. Please help!!  

Luke

Spotify Star

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Spotify email with facebook email

I just recently changed my Facebook email to an email I use more often. I also just bought Spotify Premium today. I want my new updated Facebook email to be the email that is synced with my Spotify account so I can get my recepits and notifcations to...

Newbie

I just recently changed my Facebook email to an email I use more often. I also just bought Spotify Premium today. I want my new updated Facebook email to be the email that is synced with my Spotify a...

Maxim

Spotify Star

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

cuentas premium

No entiendo por que spotify me cierra las cuentas de mis miembros premium todos los meses, necesito una solucion urgente..

Newbie

No entiendo por que spotify me cierra las cuentas de mis miembros premium todos los meses, necesito una solucion urgente..  

SergioDavid

Roadie

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

Plan familiar problemas

tengo una cuenta familiar cada mes saca a cada uno de los miembros de este plan que es lo que sucede?

Newbie

tengo una cuenta familiar cada mes saca a cada uno de los miembros de este plan que es lo que sucede?  

Ivani111

Newbie

199 Views

1 replies

0 likes

  • 199 Views
  • 1 replies
  • 0 likes

Premium changed to family without my consent.

First I apologize for any english error since it's not my first language. Ok, I have this situation.Yesterday my premium subscription was suddenly changed to family, as I said in title, without my consent. I didn't ask for it and they just did it yes...

Casual Listener

First I apologize for any english error since it's not my first language.   Ok, I have this situation. Yesterday my premium subscription was suddenly changed to family, as I said in title, w...

Tola_o

Casual Listener

1944 Views

4 replies

4 likes

  • 1944 Views
  • 4 replies
  • 4 likes

Mi esposa no puede unirse a plan familiar

Hola, al parecer este es un tema recurrente y despues de leer varios casos no logro encontrar solucion. A mi esposa le llega el email de invitacion y al momento de registrarse le aparece un mensaje que dice que hubo un problema sin entregar detalles....

Casual Listener

Hola, al parecer este es un tema recurrente y despues de leer varios casos no logro encontrar solucion. A mi esposa le llega el email de invitacion y al momento de registrarse le aparece un mensaje q...

Monoalagua

Casual Listener

281 Views

2 replies

0 likes

  • 281 Views
  • 2 replies
  • 0 likes

Problemi nel passare a premium

Ciao,ho deciso di passare a premium visto l'offerta di 3mesi a soli 0.99€.I soldi li hanno presi( arrivata pure la Mail di conferma) ma l'account risulta ancora Free.Qualcuno sa come risolvere il problema ?

Newbie

Ciao,ho deciso di passare a premium visto l'offerta di 3mesi a soli 0.99€. I soldi li hanno presi( arrivata pure la Mail di conferma) ma l'account risulta ancora Free.Qualcuno sa come risolvere il p...

258 Views

0 replies

0 likes

  • 258 Views
  • 0 replies
  • 0 likes

Problema con plan familiar

Buenas,tenia plan premium familiar y se me desactivo, me han enviado mas invitaciones y me arroja error cada vez que intento ingresar mis datos.No se que hacer, AYUDA!!

Casual Listener

Buenas, tenia plan premium familiar y se me desactivo, me han enviado mas invitaciones y me arroja error cada vez que intento ingresar mis datos. No se que hacer, AYUDA!!

211 Views

0 replies

0 likes

  • 211 Views
  • 0 replies
  • 0 likes

Family plan and multiple devices

I use Spotify with Amazon Echos. I want to my son to be able to play music on his Echo, while I play music on my Echo. They both use the same Amazon account, and hence the same Spotify account.I take it that upgrading to Family isn't going to help me...

Newbie

...ake it that upgrading to Family isn't going to help me here?  That I'll still need to use separate (linked) Spotify accounts if I want to stream to more than one device? Amazon allows up to six s...

146 Views

0 replies

0 likes

  • 146 Views
  • 0 replies
  • 0 likes

Family Zugang initiieren

Habe meinen Premium Account auf den Family Account upgegradet. Nun sollen meine Familienmitglieder bei der Einrichtung Benutzername/Email-Adresse und Passwort eingeben. Ist damit MEIN Benutzername und MEIN Passwort gemeint oder muessen sie sich einen...

Casual Listener

Habe meinen Premium Account auf den Family Account upgegradet. Nun sollen meine Familienmitglieder bei der Einrichtung Benutzername/Email-Adresse und Passwort eingeben. Ist damit MEIN Benutzername u...

Maxim

Spotify Star

469 Views

3 replies

0 likes

  • 469 Views
  • 3 replies
  • 0 likes

Problem with overseas use

We have a family plan and are UK based. All was well until my son started university in New Zealand. Now when he uses spotify, we get kicked off and when we use it he gets kicked off. I have read here that overseas use is allowed as long as everyone ...

Newbie

We have a family plan and are UK based.  All was well until my son started university in New Zealand.  Now when he uses spotify, we get kicked off and when we use it he gets kicked off.&n...

233 Views

0 replies

3 likes

  • 233 Views
  • 0 replies
  • 3 likes

Family invitation sent but not received by family members

I have a Premium for Family, but when i invite family members, they don't receive the invitation. (i have checked spamfilters etc.) Anyone with the same experience and a solution?Thanks

Newbie

I have a Premium for Family, but when i invite family members, they don't receive the invitation. (i have checked spamfilters etc.)  Anyone with the same experience and a solution? Thanks

119 Views

0 replies

0 likes

  • 119 Views
  • 0 replies
  • 0 likes

Family membership paid but only have free spotify

We upgraded to spotify family. We have opened app this morning. And we only have free service! Anyone have ideas?

Newbie

We upgraded to spotify family. We have opened app this morning. And we only have free service! Anyone have ideas?

131 Views

0 replies

0 likes

  • 131 Views
  • 0 replies
  • 0 likes

Family members cant finish invitation process

Hi please i am admin of our Family Account, i´ve sent invitation to the other members, but once they are trying to log in through the received invitation ,,ooops something went worng" information pop up. We tried it several times but with the same re...

Newbie

Hi please i am admin of our Family Account, i´ve sent invitation to the other members, but once they are trying to log in through the received invitation ,,ooops something went worng" information p...

143 Views

0 replies

0 likes

  • 143 Views
  • 0 replies
  • 0 likes

Premium for family

Hi everybody, my mum made an account premium for family and she sent me the invitation but as I click on it and insert my name surname email and adress spotify says there is a problem and that I should verify I actually live at my mums place which is...

Newbie

Hi everybody,   my mum made an account premium for family and she sent me the invitation but as I click on it and insert my name surname email and adress spotify says there is a problem and t...

147 Views

0 replies

0 likes

  • 147 Views
  • 0 replies
  • 0 likes

Family Account Change

I entered a family account but I moved to a different city. I want to register for a new family account but it gives an error. I e-mailed Spotify but they did not respond. Can you help me?

Casual Listener

I entered a family account but I moved to a different city. I want to register for a new family account but it gives an error.   I e-mailed Spotify but they did not respond.   Can you h...

Maxim

Spotify Star

434 Views

5 replies

0 likes

  • 434 Views
  • 5 replies
  • 0 likes

Abonnement étudiant

J'ai voulu changer d'abonnement pour la promotion étudiant mais cela fait plusieurs mois que je suis toujours débité de 10€. J'ai pourtant reçu la confirmation par sheerID que mon statut était vérifié. J'ai essayé de me réinscrire au cas ou cela n'ai...

Casual Listener

J'ai voulu changer d'abonnement pour la promotion étudiant mais cela fait plusieurs mois que je suis toujours débité de 10€. J'ai pourtant reçu la confirmation par sheerID que mon statut était vérifi...

foufafi

Casual Listener

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes