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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134508 Views
  • 32 replies
  • 8 likes
  • 134508 Views
  • 32 replies
  • 8 likes

After change for Family still got charge on my phone bill 9.99

Hello, I have change Premium for Family Premium and I was charged 9.99 on my phone bill and I have change it for paypal with family account and Ive been charge too. Where can I request refund as I have been charge twice for both accounts ? Many Thank...

  • Newbie
  • Hello,   I have change Premium for Family Premium and I was charged 9.99 on my phone bill and I have change it for paypal with family account and Ive been charge too.    Where c...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Family Abo Adresse

Wie finde ich meine aktuelle Family-Abo Adresse heraus? Ich möchte meine Frau zu unserem Family-Account hinzufügen, bekomme aber die Fehlermeldung das die Adresse fehlerhaft ist.Wir sind NICHT umgezogen und haben die selbe Adresse!Vielleicht habe ich...

  • Newbie
  • Wie finde ich meine aktuelle Family-Abo Adresse heraus?   Ich möchte meine Frau zu unserem Family-Account hinzufügen, bekomme aber die Fehlermeldung das die Adresse fehlerhaft ist. Wir s...
  • bonsaisport
  • Newbie
  • 1689 Views
  • 2 replies
  • 0 likes
  • 1689 Views
  • 2 replies
  • 0 likes

Familie Account

Hallo, ich habe seit 9 Monaten einen Familien Account. Vor ein paar Tagen bekamen meine Frau und meine Kinder eine Mail das sie ihre Adresse bestätigen sollen und einen Link in der E-Mail. Dieses haben wir auch gemeinsam für jeden am PC gemacht (glei...

  • Casual Listener
  • ...icht verifizert werden konnten. Als ich in meinem Hauptaccount nachschauen wollte unter Familie "Verwalte Deine Family-Konten" bekomme ich immer nur die Fehlermeldung :"Hoppla! Da ist wohl etwas s...
  • Derek6983
  • Casual Listener
  • 1928 Views
  • 5 replies
  • 0 likes
  • Account
  • 1928 Views
  • 5 replies
  • 0 likes

Change from premium to family

I have a premium account and my father has just made a family account. He invited me to get a member of the family account just as he did with my mother (she didn‘t have a spotify account at all) and my sister (she had a non-paying account). With the...

  • Newbie
  • I have a premium account and my father has just made a family account. He invited me to get a member of the family account just as he did with my mother (she didn‘t have a spotify account at all) a...
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

erro na confirmação do convite no plano familiar

Após enviar um convite a um membro da familia que mora comigo, o convite chega, porém aparece uma mensagem de erro na confirmação do endereço. Como solucionar isso?

  • Newbie
  • Após enviar um convite a um membro da familia que mora comigo, o convite chega, porém aparece uma mensagem de erro na confirmação do endereço. Como solucionar isso?
  • Babiifelipe
  • Newbie
  • 425 Views
  • 2 replies
  • 0 likes
  • 425 Views
  • 2 replies
  • 0 likes

Spotify Family won't let me add family...

Just want to add my brother to my family account and it will not let me. He has never received the email which I have resent about 6-7 times, also have tried copying the invite code twice (different codes), sending it to him and having him redeem it....

  • Newbie
  • Just want to add my brother to my family account and it will not let me. He has never received the email which I have resent about 6-7 times, also have tried copying the invite code twice (d...
  • 520 Views
  • 0 replies
  • 0 likes
  • invite
    Spotify
  • 520 Views
  • 0 replies
  • 0 likes

[Family] Allow Family Members with a different Address

To invite someone to your Premium for Family subscription, they must Reside at the same physical address as you according to general conditions. Seems like a discrimination for separated or divorced families. Any change planned in Spotify's policy?

  • Newbie
  • To invite someone to your Premium for Family subscription, they must Reside at the same physical address as you according to general conditions. Seems like a discrimination for separated or d...
  • Maxim
  • Spotify Star
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Family Adress change. Account changes.

Hello folks, how can i change my adress for Spotify Family or generell account also my Name and Surname? Sombody has ideas or any helpfull tips?

  • Newbie
  • Hello folks,   how can i change my adress for Spotify Family or generell account also my Name and Surname?   Sombody has ideas or any helpfull tips?    
  • Maxim
  • Spotify Star
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Marantz 1605 amplifier with Spotify Connect, does not connect anymore

We have a Marantz 1605 amplifier with Spotify Connect on it. We cannot connect any more to it. The App is seeing the Amplifier and try to connect to it for several seconds but without succes. The only change we had in the last period is changing from...

  • Newbie
  • ...nly change we had in the last period is changing from Premium to Premium Family. We suspect that Spotify is rejecting the connection because of that. 
  • 265 Views
  • 0 replies
  • 1 likes
  • 265 Views
  • 0 replies
  • 1 likes

Paying for family acces, cant get it

I'm still getting thrown out when sombody else in the family start using it. What should I do?

  • Regular
  • I'm still getting thrown out when sombody else in the family start using it. What should I do?
  • Trondns
  • Regular
  • 263 Views
  • 3 replies
  • 0 likes
  • 263 Views
  • 3 replies
  • 0 likes

Spotify family

Hallo, Wie kann man sehen , wer das Hauptmitglied des Family accounts ist? Bzw. Was ist , wenn keiner das Hauptmitglied ist ?

  • Newbie
  • Hallo,  Wie kann man sehen , wer das Hauptmitglied des Family accounts ist? Bzw. Was ist , wenn keiner das Hauptmitglied ist ?
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

Family invitation doesn't work

I upgraded my premium to a family account 2 weeks ago.I forwarded an invitation to my son's I phone 4.he has a spotify free account.when he accepts the invitation, the link leads him to his existing account.no upgrade.I'm about to pay for the family ...

  • Regular
  • I upgraded my premium to a family account 2 weeks ago. I forwarded an invitation to my son's I phone 4. he has a spotify free account. when he accepts the invitation, the link leads him to his e...
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charge

It's been a month since my subs expired. But until now I can't re sub because of this problem. Please help. I badly want the premium but I don't see what's the problem here.

  • Newbie
  • It's been a month since my subs expired. But until now I can't re sub because of this problem. Please help. I badly want the premium but I don't see what's the problem here. 
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes

Not receiving email invite

I'm a premium family subscriber, I joined Spotify with a Facebook login. I invited my wife and son to join my family plan. My son (on Gmail) received the invite and got on my plan no problem. My wife (who also joined Spotify with a Facebook login) ha...

  • Casual Listener
  • I'm a premium family subscriber, I joined Spotify with a Facebook login. I invited my wife and son to join my family plan. My son (on Gmail) received the invite and got on my plan no problem. My w...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Re: Invited to join family's premium account, not receiving email

I'm having this same issue. I don't know how to send an invite manually from the site? I have a premium family plan, my son (on Gmail) received the email, my wife (also on Gmail) did not receive an email. Please help, this is super frustrating. How d...

  • Casual Listener
  • I'm having this same issue. I don't know how to send an invite manually from the site? I have a premium family plan, my son (on Gmail) received the email, my wife (also on Gmail) did not receive an e...
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

New Family member can not join Family Plan

After clicking on "Accept Invitation" in my son's e-mail, contrary to what the help instuctions indicate, a pre-filled new window does not open.The Log In or Subscribe window opens and the code received does not ork anywhere. Really anoying!!!

  • Newbie
  • After clicking on "Accept Invitation" in my son's e-mail, contrary to what the help instuctions indicate, a pre-filled new window does not open. The Log In or Subscribe window opens and the code rec...
  • 266 Views
  • 0 replies
  • 0 likes
  • Premium for Family
  • 266 Views
  • 0 replies
  • 0 likes

Superuser Contribution 2 defa ücret kesilme sorunu

9 Eylül'de kart bilgilerimi yazdım ve öğrenci belgesi için çıkış yaptım 12 Eylül'de tekrardan girdim öğrenci olduğum doğrulandı ama hem 9 Eylül için hem de 12 Eylül için 2 defa para çekildi kartımdan nasıl geri alabilirim?

  • Newbie
  • 9 Eylül'de kart bilgilerimi yazdım ve öğrenci belgesi için çıkış yaptım 12 Eylül'de tekrardan girdim öğrenci olduğum doğrulandı ama hem 9 Eylül için hem de 12 Eylül için 2 defa para çekildi kartımdan...
  • doyuranb11
  • Newbie
  • 263 Views
  • 2 replies
  • 0 likes
  • 263 Views
  • 2 replies
  • 0 likes

Pago

No me deja concretar el pago para asi poder subscribrime a el plan familiar. Dice que no se acredito debido a que mi tarjeta tiene un mal dia que intente otra manera de pago o en otro dia. Lo intente muchas veces ya y me dice lo mismo.

  • Newbie
  • No me deja concretar el pago para asi poder subscribrime a el plan familiar. Dice que no se acredito debido a que mi tarjeta tiene un mal dia que intente otra manera de pago o en otro dia. Lo in...
  • 108 Views
  • 0 replies
  • 0 likes
  • 108 Views
  • 0 replies
  • 0 likes

Cannot join family account How to do (please dutch)

Cannot accept the invitation my husband and i and also my daughter get another screen please dutch ik possible

  • Casual Listener
  • Cannot accept the invitation  my husband and i and also my daughter get another screen  please dutch ik possible
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Solved!! Cobrança dupla no cartão

Apareceu duas cobranças no meu cartão.Como fasso pra tirar uma de la.Vou ter que pagar a mais.?

  • Casual Listener
  • Apareceu duas cobranças no meu cartão. Como fasso pra tirar uma de la. Vou ter que pagar a mais.?
  • Bittencourt
  • Spotify Star
  • 1368 Views
  • 8 replies
  • 0 likes
  • 1368 Views
  • 8 replies
  • 0 likes