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Forum Posts

Un contacto directo con gente de Spotify

Tengo un inconveniente: cuento con un plan familiar, pero no recuerdo el titular ni la contraseña. Busco en la pagina web de Spotify y no hay una respuesta para mi problema. Necesito que alguien pueda comunicarse conmigo para resolver esto. Spotify n...

Newbie

Tengo un inconveniente: cuento con un plan familiar, pero no recuerdo el titular ni la contraseña. Busco en la pagina web de Spotify y no hay una respuesta para mi problema. Necesito que alguien pued...

osornios

Spotify Star

1841 Views

2 replies

0 likes

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Premium for Family invitation is not working

So, my husband (Ricardo) and I lived with my father (Hamilton) in Brazil. We shared a family account.Then, we (Ricardo and I) moved to another country, I changed my account country setting and was obbligated to leave the family plan. Ok. My husband (...

Newbie

So, my husband (Ricardo) and I lived with my father (Hamilton) in Brazil. We shared a family account. Then, we (Ricardo and I) moved to another country, I changed my account country setting and w...

517 Views

0 replies

0 likes

change of country
changing country with family premium
Family Plan
husband
Premium family
  • 517 Views
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Oops, something is wrong, please try again

When changing to a family premium account, i tried to add two more people in the same address but when the next payment arrived these two people were excluded of the account. When trying to send the invitation again I couldn't add them anymore becaus...

Newbie

When changing to a family premium account, i tried to add two more people in the same address but when the next payment arrived these two people were excluded of the account. When trying to send t...

270 Views

0 replies

0 likes

  • 270 Views
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Problemas com plano familiar

estou com um probleminha... já faz 3 mês que assinei o spotify, mais precisamente o plano familiar, mas não anviaram o e-mail para o endereço que eu pretendia incluir. Mas, essenão é o maior problema. Minha conta ainda está "free". Já paguei na fatur...

Newbie

estou com um probleminha... já faz 3 mês que assinei o spotify, mais precisamente o plano familiar, mas não anviaram o e-mail para o endereço que eu pretendia incluir. Mas, essenão é o maior problema...

Bittencourt

Spotify Star

326 Views

1 replies

0 likes

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Double Payment Question

I just signed up for the Family plan and was charged. I only had a free acount, but 2 of the family members who merged had premium and had just paid their bill. Will their be a credit for this double payment? Thank You!

Newbie

I just signed up for the Family plan and was charged. I only had a free acount, but 2 of the family members who merged had premium and had just paid their bill. Will their be a credit for this d...

180 Views

0 replies

0 likes

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Superuser Contribution Mi plan familiar no permite conectarse a mis familiares

Hola, mi hija y mi esposo que viven en la misma casa que yo han sido retirados del plan familiar, como puedo hacer para probar que viven junto conmigo y que sean admitidos nuevamente, si no resulta tendré q desafiliarme de spotify. espero su pronta a...

Casual Listener

Hola, mi hija y mi esposo que viven en la misma casa que yo han sido retirados del plan familiar, como puedo hacer para probar que viven junto conmigo y que sean admitidos nuevamente, si no resulta t...

MiliFabi

Casual Listener

385 Views

2 replies

0 likes

  • 385 Views
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Premium

I have a problem with the family premium. I forgot to confirm the address and I was kicked out of the premium. I have a problem when I want to enter the family premium again. why? Will not I be able to join the family premium again?

Newbie

I have a problem with the family premium. I forgot to confirm the address and I was kicked out of the premium. I have a problem when I want to enter the family premium again. why? Will not I b...

213 Views

0 replies

0 likes

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Spotify Familie entfernt

Wieso wurde ich trotz meiner Adressbestätigung aus dem Spotify Family account entfernt?

Newbie

Wieso wurde ich trotz meiner Adressbestätigung aus dem Spotify Family account entfernt?

226 Views

0 replies

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Aileden atılıp geri girememe sorunu.

Aile üyeliğinden otomatik olarak atılmışım ve bir türlü geri giremiyorum her defasında "3-tüh bir sorun oluştu lütfen tekrar deneyiniz." Uyarısını alıyorum yardimci olur musunuz lütfen?

Newbie

Aile üyeliğinden otomatik olarak atılmışım ve bir türlü geri giremiyorum her defasında "3-tüh bir sorun oluştu lütfen tekrar deneyiniz." Uyarısını alıyorum yardimci olur musunuz lütfen? 

447 Views

0 replies

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Superuser Contribution Premium for Family

When I try to go to manage my Premium for family account, I just getting a black page !!! It has been so for 3 days. Best regards Klaus

Newbie

When I try to go to manage my Premium for family account, I just getting a black page !!!   It has been so for 3 days.   Best regards   Klaus

MarianneRDavis

Casual Listener

301 Views

2 replies

0 likes

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Weird issue with Spotify for Family.

Hi there, I have a very weird issue with my account it is connected to my facebook profile, but when I try to add someone to my family, they receive an invite not from me, but from someone else (who was previously a part of my family but not anymore)...

Newbie

Hi there,  I have a very weird issue with my account it is connected to my facebook profile, but when I try to add someone to my family, they receive an invite not from me, but from someone e...

332 Views

0 replies

0 likes

spotifyforfamily
Subscription
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Converting individual to family

I have my son and my daughter having individual subscriptions and we just converted to family premium so I could join too. If my daughter accepts invitation, will her individual subscription end and will her play list transfer?

Newbie

I have my son and my daughter having individual subscriptions and we just converted to family premium so I could join too.  If my daughter accepts invitation, will her individual subscription e...

Bittencourt

Spotify Star

491 Views

3 replies

0 likes

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Managing account cant use family plan??

I set up a family account for my house. I invited my mom and 2 sisters and they got the code and is now using their accounts fine. My account is the main one I set up for but its not working. I thought maybe I was supose to invite myself, so I tried ...

Newbie

I set up a family account for my house. I invited my mom and 2 sisters and they got the code and is now using their accounts fine. My account is the main one I set up for but its not working. I t...

179 Views

0 replies

0 likes

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Leave Premium for Family

Hey everyone,I subscribed an year ago the Premium for Family (as part of a family, and the owner of the account was not me).Unfortunately things got bad between the owner and the rest of the members and now we do not have any kind of contact anymore ...

Newbie

Hey everyone, I subscribed an year ago the Premium for Family (as part of a family, and the owner of the account was not me). Unfortunately things got bad between the owner and the rest of the m...

Maxim

Spotify Star

204 Views

1 replies

0 likes

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pagato ma il servizio non si è attivato

Buonasera,ho provveduto al pagamento di 4,99 euro ma il serivizio non si è attivato.Leggendo successivamente le indicazioni al servizio, credo che mio figlio di 13 anni non possa aderirvi.Le vostre informazioni non sono affatto chiare, chiedo la rest...

Newbie

Buonasera, ho provveduto al pagamento di 4,99 euro ma il serivizio non si è attivato. Leggendo successivamente le indicazioni al servizio, credo che mio figlio di 13 anni non possa aderirvi. Le vo...

silviomonte

Casual Listener

435 Views

3 replies

0 likes

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Family Premium problems!

I have a family premium, and currently I have 4 other members in it. I am currently trying to register one more member but there are some problems with the address. We live in the same address, but his account seems to fail to join the premium everyt...

Newbie

I have a family premium, and currently I have 4 other members in it. I am currently trying to register one more member but there are some problems with the address. We live in the same address, but h...

200 Views

0 replies

0 likes

  • 200 Views
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Unable to send invites for Spotify Family

I have signed up for Spotify Premium Family and am unable to add anyone. When I go to my account page and click 'Premium for Family' it takes me to a blank page. I have tried for 2 weeks and there has been no change always a blank page does anyone kn...

Casual Listener

I have signed up for Spotify Premium Family and am unable to add anyone. When I go to my account page and click 'Premium for Family' it takes me to a blank page. I have tried for 2 weeks and t...

paumtz

Newbie

530 Views

7 replies

0 likes

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NO SE HABILITA EL PLAN FAMILIAR PREMIUM

DESDE HACE UN MES QUE AL QUERER DAR DE ALTA A MIS HIJOS EN EL PLAN FAMILIAR PREMIUM, NO APARECE NADA AL LLAMAR LA OPCION .

Newbie

DESDE HACE UN MES QUE AL QUERER DAR DE ALTA A MIS HIJOS EN EL PLAN FAMILIAR PREMIUM, NO APARECE NADA  AL LLAMAR LA OPCION .

171 Views

0 replies

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Superuser Contribution Not able to join Spotify Family

We are 4 people sharing a spotify premium, and now my family has paid for the family account. Do we have to make own accounts to be able to join in? Because now when I press the accept invitation button in the E-mail it just sends me to the subscript...

Casual Listener

We are 4 people sharing a spotify premium, and now my family has paid for the family account. Do we have to make own accounts to be able to join in? Because now when I press the accept i...

Anaeli

Newbie

435 Views

2 replies

1 likes

  • 435 Views
  • 2 replies
  • 1 likes

After free Primeum experience

It will charge automatically? Can u response my email??wlduswldus5111@gmail.comthanks a lot

Visitor

It will charge automatically?  Can u response my email?? wlduswldus5111@gmail.com thanks a lot

jmdesin892

Roadie

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
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