Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27643 Views
44 replies
4 likes
I have set upy family premium and I'm trying to add my other half to Spotify through my family premium. I have sent her an email and created her an account but when I go onto redeem code it just tells me that the code does not seem to be valid.
I have set upy family premium and I'm trying to add my other half to Spotify through my family premium. I have sent her an email and created her an account but when I go onto redeem code it just t...
Community Legend
1299 Views
2 replies
0 likes
Hi, I changed from a Student to a Family Premium Account and want to make sure that 1. i don't loose my playlists and 2. i don't pay twice. How to I change or confirm I stay with the Family Premium Account and my Playlists only? Thanks in advance!bes...
Hi, I changed from a Student to a Family Premium Account and want to make sure that 1. i don't loose my playlists and 2. i don't pay twice. How to I change or confirm I stay with the Family...
158 Views
0 replies
0 likes
I have registrered and received confirmation about joining Spotify premium for family but after clicking the "invite other family members"-button I only receive a blank square...after trying to unsubscribe my earlier Spotify Premium account in order ...
I have registrered and received confirmation about joining Spotify premium for family but after clicking the "invite other family members"-button I only receive a blank square...after t...
Spotify Star
268 Views
1 replies
0 likes
Spotify is asking for a confirmation because someone wants to add me to his family premium and i’ve filled in the required information but it keeps on saying “oops something went wrong, please try again.” What should I do? And what is the purpose of ...
Spotify is asking for a confirmation because someone wants to add me to his family premium and i’ve filled in the required information but it keeps on saying “oops something went wrong, please try a...
Newbie
217 Views
1 replies
0 likes
Ben üyeliğimi iptal etmek istiyorum zaten yarıda kaldı ücret alındıysa kartimdan 1 ay kullanip oyle iptal etcem alinmadiysa islemi tamamlamiycam alindimi acaba ?
Ben üyeliğimi iptal etmek istiyorum zaten yarıda kaldı ücret alındıysa kartimdan 1 ay kullanip oyle iptal etcem alinmadiysa islemi tamamlamiycam alindimi acaba ?
184 Views
0 replies
0 likes
My username is zoyacin (swimmer_860111@hotmail.com) and i upgraded to Family and have now paid for 2 months, but I still can´t get the invitation e-mejl to my wife (marlena1983@hotmail.com). I tried numerous times to add her and send invite, but she ...
My username is zoyacin (swimmer_860111@hotmail.com) and i upgraded to Family and have now paid for 2 months, but I still can´t get the invitation e-mejl to my wife (marlena1983@hotmail.com). I t...
Newbie
783 Views
10 replies
0 likes
i cant change family memebers it just comes up with a blank white (at the top) screen ??anyone else having trouble ?
i cant change family memebers it just comes up with a blank white (at the top) screen ??anyone else having trouble ?
Community Legend
346 Views
1 replies
0 likes
Hello.I have recieved an mail from Spotify recently, mentioning my friends address doen’t match mine although there has been no change in my friends’ status. And finally Spotify canceled it few days ago. So, I tried to reinvite my friend, - we still ...
Hello. I have recieved an mail from Spotify recently, mentioning my friends address doen’t match mine although there has been no change in my friends’ status. And finally Spotify canceled it few day...
Newbie
342 Views
1 replies
0 likes
Kart bilgilerimi girdim. Sheerid midir ne boktur oradan bilgilerimi doldurdum. Teklifimizden zaten yararlanmışsınız yazısı geldi. Tekrar denedim hata olmuştur diye yine aynısı oldu. Hesabımdan para çekilmiş mi diye baktım, çekimiş! Hesabım premiuma d...
Kart bilgilerimi girdim. Sheerid midir ne boktur oradan bilgilerimi doldurdum. Teklifimizden zaten yararlanmışsınız yazısı geldi. Tekrar denedim hata olmuştur diye yine aynısı oldu. Hesabımdan para ç...
282 Views
0 replies
0 likes
When I am in the screen adding family members I can add my family easy, but one of them never gets the invitation. I tried to send it already 10 times. It is very annoying.
When I am in the screen adding family members I can add my family easy, but one of them never gets the invitation. I tried to send it already 10 times. It is very annoying.
Spotify Star
263 Views
1 replies
0 likes
Hello, my dad invited me to a spotify family account and we live in the same house. When I click 'accept invitation' on my phone it just shows the main spotify account settings page. And I'm logged in... Please help! thanks
Hello, my dad invited me to a spotify family account and we live in the same house. When I click 'accept invitation' on my phone it just shows the main spotify account settings page. And I'm logged i...
Spotify Star
213 Views
1 replies
0 likes
Hi I am part of my brothers family subscription but for some reason my account status has been changed to the free subscription and no longer premium? However my brother has said that i am still on his account and everything om his end is fine? Why i...
Hi I am part of my brothers family subscription but for some reason my account status has been changed to the free subscription and no longer premium? However my brother has said that i am s...
Spotify Star
223 Views
1 replies
0 likes
family members are unable to accept invitations. they have tried clicking on the green link in the email which says 'please visit this page to log in'. they have also tried clicking on the accept invitation button but neither work.Both links take the...
family members are unable to accept invitations. they have tried clicking on the green link in the email which says 'please visit this page to log in'. they have also tried clicking on t...
Spotify Star
274 Views
1 replies
0 likes
is it possible to upgrade premium to premium family?How?
is it possible to upgrade premium to premium family?How?
252 Views
0 replies
0 likes
I got a mail saying I'm invited to Spotify family, following a code. At the end of the mail there's a button saying "accept invite". Aparantly you're supposed to get to a Box where you can fill in your invitation-code, but for me it doesnt show. I do...
I got a mail saying I'm invited to Spotify family, following a code. At the end of the mail there's a button saying "accept invite". Aparantly you're supposed to get to a Box where you can fill in y...
276 Views
0 replies
0 likes
Buen día: Tengo problemas con mi cuenta familiar pues no me permite revisar el formato en el que escribí mi dirección y elimino las cuentas de mi grupo familiar, solicito una solución rápida y pronta pues estoy pagando por un servicio que NO me están...
Buen día: Tengo problemas con mi cuenta familiar pues no me permite revisar el formato en el que escribí mi dirección y elimino las cuentas de mi grupo familiar, solicito una s...
239 Views
0 replies
0 likes
As the title says I have premium and Family set up but no screen to manage?I log into my account but when i click the manage family and/or remove add family member the screen appears as mostly black screen with a white bar at the top and no writing o...
As the title says I have premium and Family set up but no screen to manage? I log into my account but when i click the manage family and/or remove add family member the screen appears as mostly b...
Spotify Star
623 Views
7 replies
0 likes
I live in New Zealand and my parents in Brazil and would like to close the family plan. Is it possible to live in different countries?
I live in New Zealand and my parents in Brazil and would like to close the family plan. Is it possible to live in different countries?
Casual Listener
232 Views
2 replies
0 likes
I used Spotify with my Playstation 4 and just used it alone. Now i want to use my Spotify acoount with myBrother and we want to upgrade it to an family account. But i can´t find a way to upgrade the sony music spotify account to an family account. I ...
I used Spotify with my Playstation 4 and just used it alone. Now i want to use my Spotify acoount with myBrother and we want to upgrade it to an family account. But i can´t find a way to upgrade t...
199 Views
0 replies
0 likes
BuenasTengo problema para que mi familia que viven conmigo puedan aceptar mi invitación a agregarse a mi cuenta Spotify familly. Cuando hace clic a la invitación aparece un menaje que dice que "ud está a punto de juntarse al programa familiar de" y a...
Buenas Tengo problema para que mi familia que viven conmigo puedan aceptar mi invitación a agregarse a mi cuenta Spotify familly. Cuando hace clic a la invitación aparece un menaje que dice que "ud ...
Newbie
242 Views
1 replies
0 likes
