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Premium Family

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Forum Posts

Family Subscription with wrong data

Hi, i`ve got a Family subscription for quite some time already and wanted to add my daughter to it. Just to find out that there was a strange person connected to my family users. (which i deleted subsequently) and when i send out an invite to my daug...

Newbie

Hi, i`ve got a Family subscription for quite some time already and wanted to add my daughter to it. Just to find out that there was a strange person connected to my family users. (which i deleted s...

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School not listed

I have been trying to have my school listed for almost a month and yet i get no notification about the progress of getting my school listed. I have filled out SheerID forms for a couple of times now..

Newbie

I have been trying to have my school listed for almost a month and yet i get no notification about the progress of getting my school listed. I have filled out SheerID forms for a couple of times now..

Maxim

Spotify Star

465 Views

1 replies

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Re: Spotify premium

I can't either. I started a premium trial then decided to cancel. Under subscriptions it brings up a box telling me my trial ends 11/22/17 but the only clickable option is 'stay with premium'. Should I just delete my account? Thanks

Newbie

I can't either. I started a premium trial then decided to cancel. Under subscriptions it brings up a box telling me my trial ends 11/22/17 but the only clickable option is 'stay with premium'. Should...

178 Views

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Öğrenci indirimi ödeme sorunu

Merhaba öğrenci indiriminden yararlanmak için kayıt yaptırdım fakat hesabım yükseltilmediği halde çekim yapıldı. Üyeliğimin iptal edilmesini ve ücretimin geri iade edilmesini talep ediyorum.

Casual Listener

Merhaba öğrenci indiriminden yararlanmak için kayıt yaptırdım fakat hesabım yükseltilmediği halde çekim yapıldı. Üyeliğimin iptal edilmesini ve ücretimin geri iade edilmesini talep ediyorum.

ayşin

Newbie

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12 replies

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my husband and my son lives with me, and you are saing that they can't share my premium for family.

Recebi uma mensagem que meu marido e meu filho serão excluidos do Spotify Familia Premium pois vocês não conseguiram provar que moramos juntos.. Absurdo! Um é meu marido e o outro meu filho.Favor verificar sua posição, pois não fiquei nada satisfeita...

Newbie

Recebi uma mensagem que meu marido e meu filho serão excluidos do Spotify Familia Premium pois vocês não conseguiram provar que moramos juntos.. Absurdo! Um é meu marido e o outro meu filho. Favor v...

266 Views

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No funciona el código de canjeo

Hola, estoy desesperada. Hemos abierto una cuenta familiar y cuatro miembros de nuestra familia se han dado de alta sin problemas canjeando el código que vien en la invitación . Sin embargo, a mí me han invitado ya seis veces y cuando me dispongo a c...

Newbie

Hola, estoy desesperada. Hemos abierto una cuenta familiar y cuatro miembros de nuestra familia se han dado de alta sin problemas canjeando el código que vien en la invitación . Sin embargo, a mí me ...

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My brother cant join to the spotify premium( en español)

cuando envio la invitacion a mi hermano y pone la informacion, dice que hay errori y no lo deja unirse al spotify familiar.ayuda porfavor

Newbie

cuando envio la invitacion a mi hermano y pone la informacion, dice que hay errori y no lo deja unirse al spotify familiar. ayuda porfavor 😕

239 Views

0 replies

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Spotify family: invited people

Hey I just subscribe to spotify family but can't invite my family members. When I go on spotify family on the left menu of my account, the page is blank ... see printscreen attached. How can I invite my family members?

Regular

Hey I just subscribe to spotify family but can't invite my family members. When I go on spotify family on the left menu of my account, the page is blank ... see printscreen attached. How can I i...

ruedinjaccard

Regular

309 Views

2 replies

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Changing users for family premium

I just set up my premium for family and completed the invites. When we try to log on from different devices I don't see an option to change users or anything. Am I supposed to wait for my subscription to renew before changes take affect? If not, what...

Casual Listener

I just set up my premium for family and completed the invites. When we try to log on from different devices I don't see an option to change users or anything. Am I supposed to wait for my s...

148 Views

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Re: Family plan

I'm having the same issue. I just set up my premium for family and completed the invites. When we try to log on from different devices I don't see an option to change users or anything. Am I supposed to wait for my subscription to renew before change...

Casual Listener

I'm having the same issue. I just set up my premium for family and completed the invites. When we try to log on from different devices I don't see an option to change users or anything. Am I s...

198 Views

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Superuser Contribution Family plan entered the wrong info

Hi, I was starting a family plan and entered the wrong info....I put my last name as the street address and put street number as my full street address including the number. I would like this corrected who can i contact?

Visitor

Hi,   I was starting a family plan and entered the wrong info....I put my last name as the street address and put street number as my full street address including the number. I would like t...

Meilianx

Newbie

281 Views

2 replies

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[Partnership] Spotify for Nintendo Switch

Merhaba, gerekli bilgileri doldurdugum halde transcript dosyasi yukleyemedim ve buna ragmen 2 kez ucret kartimdan kesildi ve hesabim hala free durumda. Fazla ucreti geri almak ve hesabimi yukseltmek istiyorum. Fakat gerekli belgeyi yukleyemiyorum ne ...

Newbie

Merhaba, gerekli bilgileri doldurdugum halde transcript dosyasi yukleyemedim ve buna ragmen 2 kez ucret kartimdan kesildi ve hesabim hala free durumda. Fazla ucreti geri almak ve hesabimi yukseltmek ...

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spotify famille

Bonjour, je viens d'activer spotify premium par l'intermédiaire de spotify famille, cependant lorsque je vais sur l'application puis mon compte je remarque que je suis toujours en ESSAI PREMIUM je voulais savoir si c'était normal ?Bonne journée

Newbie

Bonjour, je viens d'activer spotify premium par l'intermédiaire de spotify famille, cependant lorsque je vais sur l'application puis mon compte je remarque que je suis toujours en ESSAI PREMIUM je vo...

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Ability to View All Playlist Followers

Hi, i received an invitation from my brother to connect to the family account, yetonce i filled in the form it say 600 error... can somebody tell me how i can connect? Thanks in advance,

Newbie

Hi,    i received an invitation from my brother to connect to the family account, yetonce i filled in the form it say 600 error... can somebody tell me how i can connect?   T...

120 Views

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Problemas com o plano família

Eu pago o plano família e o tempo todo minha esposa e filha são excluídas do plano. O Spotify alega que elas não moram no mesmo endereço!!!Já tentamos de tudo, até criamos novos usuários, mas não dá certo.O que fazer?

Newbie

Eu pago o plano família e o tempo todo minha esposa e filha são excluídas do plano. O Spotify alega que elas não moram no mesmo endereço!!! Já tentamos de tudo, até criamos novos usuários, mas não d...

188 Views

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more persons on family account

Today I buy a family premium for my 2 children and me, the family account. I invited my 2 girls for it. But when they want to listen to music on Spotify they take over my account. So do I understand it right, that we are with 3 persons now on the sam...

Newbie

Today I buy a family premium for my 2 children and me, the family account. I invited my 2 girls for it. But when they want to listen to music on Spotify they take over my account. So do I u...

Bittencourt

Spotify Star

382 Views

2 replies

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Error when my brothers accepts the family subscription

Good day! I would like to inquire on how to fix the bug whenever I send the invitation to my brother. There is an error message saying "oops try again later" and i have had several attempts push through with the subacription but still it has the same...

Newbie

Good day!   I would like to inquire on how to fix the bug whenever I send the invitation to my brother. There is an error message saying "oops try again later" and i have had several attempts ...

Adrielcohen

Newbie

268 Views

2 replies

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Spotify Familien-Abo

Hallo,Ich habe eben mein Abo bei Spotify von Premium auf das Familien-Abo geändert.Einladung zum hinzufügen einer anderen Person bzw. eines Familienmitgliedes abgeschickt und diese wurde auch von derjenigen Person bestätigt.Leider kann er/sie den Ein...

Newbie

Hallo, Ich habe eben mein Abo bei Spotify von Premium auf das Familien-Abo geändert. Einladung zum hinzufügen einer anderen Person bzw. eines Familienmitgliedes abgeschickt und diese wurde auch von...

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Premium for family

Hei - vi trenger hjelp til å flere brukere på premium for family

Newbie

Hei - vi trenger hjelp til å flere brukere på premium for family

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Premium for Family not accepting a member

HiWe have an au pair living with us at the moment and would like to share our Family account with her. I have sent the invite, but her account is not being accepted - there is an error message “600”. She already has an account which she set up in her...

Newbie

Hi We have an au pair living with us at the moment and would like to share our Family account with her. I have sent the invite, but her account is not being accepted - there is an error message “6...

139 Views

0 replies

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