Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I have the Premium Family plan. How can I listen to music on my computer at work while my wife listens on our Echo Dot at home? Thanks.
Con la Nueva actualización de Spotify, me sale uno de mis contactos como administrador del equipo familiar, la persona que se supone es el administrador no tiene activa la cuenta...Quiero saber como eliminar ese Contacto como administrador de la cuen...
I signed up for family premium and sent invitations to my daughters. When the email was pulled up, she clicked 'accept invitation' and a page popped up to populate credit card info to charge her the $14.99. I'm the account holder that sent out the in...
Upgraded account to premium for family in september(!) But still can't add any relavtives.Tried to log off and on again, checked the account. Everytihing should be in order but still get a blank page on de premium for family tab in my account...Anyon...
i just upgraded to family and cant send invitation to them.... help please
I am attempting to add my family members to my Family Premium plan. I send the invite. When they 'accept invite' it takes them to a log-in page. There is nothing indicating 'redeem'. From here whether I log into the main Family Premium account or the...
I have the same problem. Pls help. You can email me, **********@yahoo.com or reach me at telegram, *********.
My Spotify account became a free account because I made a mistake in the confirmation of domicile, the account holder sent the invitation again and when filling out the form, an error occurs. I can not rejoin the family account. Help please, payment ...
ive changed iphone and now i cant use my premium account on different devises. ive tried everything including sending invitation and all that nonesense. im one step to abandon spotify for itunes. please help
i have premiu and work great in my devices but when i try to connect him to alexa he ask me to upgrade to premium and when i press it i get link to purchase family permium? help plz
I've had a basic account till today but every time I've tried to listen to Spotify on my device while somebody else has been driving the car it's not been possible as you can only stream on a single device (i.e. either the car OR the phone) at one ti...
I would like to have my address updated for family premium
Hola, Acivé mi plan Familiar Premium y cuando le envió la invitación a un integrante de mi familia, recibe un mail donde dice que "Jean Gómez" una persona diferente a mí lo está invitando. Es muy curioso porque ha pasado durante varias ocasiones con ...
Üniversitem seçili olan üniversiteler arasında yoktu bende başka şekilde başvurup gönderilecek fotoğrafta bunuda yazdım ama param çekildi hiçbir şekilde Mail almadım premiumda işleme girmedi napmam gerek
Hi there! I just sent an invitation to my wife via Premium Family. After accepting the invitation, she got an error message "600 _ Oups! An error took place. Please try again later." I tried multiple times during 2 days without success.Thanks in adva...
J'essaie depuis plusieurs semaines d'inviter mon fils et à chaque fois il a le message suivant qui s'affiche après Activez votre code : Malheureusement, ce code Premium ne semble pas être validé. Réessayez ou contactez le support client.Je ne sais pa...
After entering all informations into family plan i receive eroor 3 - oops something went wrong. I am entering all informations right
ESTOU MUITO DECEPCIONADO. TENHO CONTA FAMILIAR PREMIUM, POIS MEU PAI PAGA PELO CARTÃO DE CREDITO, TODAS AS CONTAS ESTAO FUNCIONANDO PLENAMENTE MENOS A MINHA. FIZ A CONFIRMAÇÃO DO MEU CEP, ONDE MORO. ONDE TODOS MORAMOS E CONTINUO OUVINDO PROPAGANDAS I...
Hello everybody.In the italian version of Spotify you have the possibility to start a subscription called "una tantum", wich is latin ad means literally "pay just ONE time", not "once a year" or similar. The point is, that amount is exactly what you ...
This week I have changed my Premium account to a Family account. My doughter was already a Premium member but I added her to my Family account. The system accepted this and now she is a Family member. Now however 2 days later, she is also charged for...