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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140201 Views
  • 32 replies
  • 8 likes
  • 140201 Views
  • 32 replies
  • 8 likes

I´m not receiving the email to accept my invitation of the family plan

The principal user invite me to join to the family plan, but I´m not receiving any email, does any one knows what is happening, we tried to change the email but is not working. Thank for your help

  • Casual Listener
  • The principal user invite me to join to the family plan, but I´m not receiving any email, does any one knows what is happening, we tried to change the email but is not working. Thank for your help
  • J0eBens0n
  • Casual Listener
  • 461 Views
  • 5 replies
  • 2 likes
  • 461 Views
  • 5 replies
  • 2 likes

everyone from my family account got kicked out

everyone from my family premium account got removed today even though they had all verified their address when prompted. my subscription just got renewed yesterday so now im having to pay for a family premium account when im the only one who is able ...

  • Visitor
  • everyone from my family premium account got removed today even though they had all verified their address when prompted.  my subscription just got renewed yesterday so now im having to pay f...
  • 143 Views
  • 0 replies
  • 0 likes
  • 143 Views
  • 0 replies
  • 0 likes

My roomates got kicked out of my family plan.

This seems to be a re-occuring problem but I have a family plan with my roomates and most of them got kicked out because Spotify was "unable to verify their address". I re-invited them and I can see the requests pending, but they get an error code. W...

  • Newbie
  • This seems to be a re-occuring problem but I have a family plan with my roomates and most of them got kicked out because Spotify was "unable to verify their address". I re-invited them and I c...
  • 187 Views
  • 0 replies
  • 0 likes
  • Family Plan
  • 187 Views
  • 0 replies
  • 0 likes

Mi cuenta de Spotify canceló la suscripción premium sin avisar

Tengo un problema, lo que sucede es que mi cuenta de Spotify estaba vinculada a otra con un plan familiar premium y el día de hoy se había cancelado dicho plan sin que lo hubiésemos cancelado nosotros, entonces ahora no se puede ingresar de nuevo, me...

  • Newbie
  • Tengo un problema, lo que sucede es que mi cuenta de Spotify estaba vinculada a otra con un plan familiar premium y el día de hoy se había cancelado dicho plan sin que lo hubiésemos cancelado nosotro...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Family Premium members disapeared!

Hey, a week ago I recieved a email saying that my family members had to confirm our adress in order to keep in my acount. We all confirmed and turned out that some of them simply disapeared from my acount!!! So i tryed to put them back now and it is ...

  • Regular
  • Hey, a week ago I recieved a email saying that my family members had to confirm our adress in order to keep in my acount. We all confirmed and turned out that some of them simply disapeared from my a...
  • 105 Views
  • 0 replies
  • 1 likes
  • 105 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify Family

We live in a student house with 15 other people. Our plan was working normally, and we were suddenly notified that the addresses did not match and we needed to update. We update and still can not. Could you check, please?

  • Newbie
  • We live in a student house with 15 other people. Our plan was working normally, and we were suddenly notified that the addresses did not match and we needed to update. We update and still can not. Co...
  • MaríaCamila
  • Roadie
  • 239 Views
  • 2 replies
  • 0 likes
  • 239 Views
  • 2 replies
  • 0 likes

Problemas no convite do plano famíliar.

Já enviei convite diversas vezes para meus filhos, porém eles não recebem o email para aceitar. O que está acontecendo?

  • Newbie
  • Já enviei convite diversas vezes para meus filhos, porém eles não recebem o email para aceitar. O que está acontecendo?
  • 96 Views
  • 0 replies
  • 0 likes
  • 96 Views
  • 0 replies
  • 0 likes

No puedo unirme a un plan familiar

Cuando acepto la invitación al Plan Familiar de mis compañeros de domicilio, me manda directamente a un plan familiar dondé yo soy el adminitrador que he creado por equivocación. ¿Como puedo hacer para acceder al plan de mis compañeros y salirme del ...

  • Newbie
  • Cuando acepto la invitación al Plan Familiar de mis compañeros de domicilio, me manda directamente a un plan familiar dondé yo soy el adminitrador que he creado por equivocación. ¿Como puedo hacer pa...
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

Superuser Contribution estoy afiliada al plan familiar de mi hijo ,ahora no puedo entrar me dice que quiero el plan premiun

Le cobran a mi hijo 30.12 mensual y ya no podemos utilizar este supuestamente buen plan familiar,solo puede entrar el ,comoo si fuera un plan personal,a los otros mienbros de la familia no nos da obsion y cuando entro en mi cuenta es el spotify clasi...

  • Newbie
  • Le cobran a mi hijo 30.12 mensual y ya no podemos utilizar este supuestamente buen plan familiar,solo puede entrar el ,comoo si fuera un plan personal,a los otros mienbros de la familia no nos da obs...
  • MaríaCamila
  • Roadie
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Roommates keep getting kicked off spotify family

My roommates keep getting kicked off my spotify premium for family account. Last time this happened, there was a chat and you guys helped reset her account. Now I can't figure out how to get her back on?

  • Newbie
  • My roommates keep getting kicked off my spotify premium for family account. Last time this happened, there was a chat and you guys helped reset her account. Now I can't figure out how to get her b...
  • MaríaCamila
  • Roadie
  • 578 Views
  • 1 replies
  • 0 likes
  • 578 Views
  • 1 replies
  • 0 likes

Kicked Off Family Plan

I have the family plan and I had my boyfriend registered under mine but they for some reason kicked him off and it won't let him get it back.

  • Newbie
  • I have the family plan and I had my boyfriend registered under mine but they for some reason kicked him off and it won't let him get it back. 
  • lucas685
  • Newbie
  • 268 Views
  • 1 replies
  • 1 likes
  • 268 Views
  • 1 replies
  • 1 likes

Acesso a conta e plano familiar

Fui convidada a participar do plano familiar mas não estou conseguindo acessar a conta e nem cadastrar ao plano familiar. Sempre aparece a mensagem q algo deu errado

  • Newbie
  • Fui convidada a participar do plano familiar mas não estou conseguindo acessar a conta e nem cadastrar ao plano familiar. Sempre aparece a mensagem q algo deu errado
  • Bittencourt
  • Spotify Star
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Going on Vacation

My mother is on my family plan but is headed to Florida for two months (she is retired, YAY!). Will she be able to maintain her usage of the family plan? Thanks

  • Newbie
  • My mother is on my family plan but is headed to Florida for two months (she is retired, YAY!). Will she be able to maintain her usage of the family plan?    Thanks 
  • Maxim
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Solved!! [Family] Allow Family Members with a different Address

so... my father paid for the family spotify premium but he put his office address and i didnt knew that, so i put my home address, when i realize that I recived the e-mail, saying that the address was incorrect, it was too late and now i dont have sp...

  • Newbie
  • so... my father paid for the family spotify premium but he put his office address and i didnt knew that, so i put my home address, when i realize that I recived the e-mail, saying that the address w...
  • Maxim
  • Spotify Star
  • 899 Views
  • 1 replies
  • 0 likes
  • address
    Family Member
    PREMIUM INTRODUCTION OFFER
  • 899 Views
  • 1 replies
  • 0 likes

Payment Failure

I registered spotify premium last week, October 4, 2017 and today I received an email from spotify saying that my payment failed. How can I resolve this? Thanks in advance for your response!

  • Newbie
  • I registered spotify premium last week, October 4, 2017 and today I received an email from spotify saying that my payment failed. How can I resolve this? Thanks in advance for your response!
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Me cobran más de lo normal

El plan que he contratado es de 28.9 mensuales pero ya van tres meses que me cobran mas de 31.8 mes a mes, ¿como puedo hacer para que hagan el ajuste correspondiente?

  • Newbie
  • El plan que he contratado es de 28.9 mensuales pero ya van tres meses que me cobran mas de 31.8 mes a mes, ¿como puedo hacer para que hagan el ajuste correspondiente?
  • rogerqtq
  • Casual Listener
  • 354 Views
  • 1 replies
  • 2 likes
  • 354 Views
  • 1 replies
  • 2 likes

[Payment] PayPal not working

Hi! Every since I upgrated my account to Premium Family, I've been paying with my PayPal account.This month, when I tried to pay again (since I have to do it every month), I couldn't update my payment settings. I used the same PayPal account and card...

  • Newbie
  • Hi!   Every since I upgrated my account to Premium Family, I've been paying with my PayPal account. This month, when I tried to pay again (since I have to do it every month), I couldn't u...
  • 368 Views
  • 0 replies
  • 0 likes
  • 368 Views
  • 0 replies
  • 0 likes

Problem with adding person to family spotify

Hi can someone please hepl me how to add to Spotify family account? We try every email í have and the Spotify still show this. Thank you Klára

  • Newbie
  • Hi 🙂 can someone please hepl me how to add to Spotify family account? We try every email í have and the Spotify still show this.    Thank you  Klára 
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

Suscripcion famili

Se que sonara estupido, pero por error entendi mal mi suscripcion y en la primer configuracion de familia, puse el nombre de un familiar y ahora a todos les llega con ese nombre, quiero saber donde lo puedo cambiar.

  • Visitor
  • Se que sonara estupido, pero por error entendi mal mi suscripcion y en la primer configuracion de familia, puse el nombre de un familiar y ahora a todos les llega con ese nombre, quiero saber donde l...
  • 149 Views
  • 0 replies
  • 0 likes
  • 149 Views
  • 0 replies
  • 0 likes