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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 139698 Views
  • 32 replies
  • 8 likes
  • 139698 Views
  • 32 replies
  • 8 likes

family plan

Hey i have the family plan and i'm traying add my brother but when i send the invitation and he put the adress show us a messenge that we don't live at the same place and when i go check my adress in my profile don't show anywhere can somebody please...

  • Newbie
  • Hey   i have the family plan and i'm traying add my brother but when i send the invitation and he put the adress show us a messenge that we don't live at the same place and when i go check m...
  • MattSuda
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Can I upgrade to Premium Family and add girlfriend?

My girlfriend who lives with me about 4 days a week, is looking at getting spotify. Can I upgrade to family premium and add her? Regards

  • Casual Listener
  • My girlfriend who lives with me about 4 days a week, is looking at getting spotify. Can I upgrade to family premium and add her?    Regards
  • MattSuda
  • Spotify Star
  • 3999 Views
  • 1 replies
  • 0 likes
  • 3999 Views
  • 1 replies
  • 0 likes

Payment problem

Hello. I bought a 3-month campaign premium. I marked the option to cancel premium when the campaign was over. I dont want to pay for premium this month. Please cancel my premium membership and refund my money. I want a free account. Account name: nit...

  • Newbie
  • Hello. I bought a 3-month campaign premium. I marked the option to cancel premium when the campaign was over. I dont want to pay for premium this month. Please cancel my premium membership and refund...
  • MattSuda
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Currently abroad and cannot add family travelling with me to Family Premium

I have a Premium account.I am based in Australia, but am based in the USA for work for a few months with my family. My wife wanted to access the account at the same time as me, so I upograded the account to the Family Premium account.As my payment de...

  • Newbie
  • I have a Premium account. I am based in Australia, but am based in the USA for work for a few months with my family.   My wife wanted to access the account at the same time as m...
  • MattSuda
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Add a new user

I can't include my wife in my family premium plan. I sent to him the invite, she logged with the code but the system says that is not possible to confirm that we live in the same address... how can we fix this?

  • Newbie
  • I can't include my wife in my family premium plan. I sent to him the invite, she logged with the code but the system says that is not possible to confirm that we live in the same address... how can w...
  • Bittencourt
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution plan familiar premium

he pagado el plan familiar premium, ya dos dias pero siguo con spotify free porque no connecta.

  • Newbie
  • he pagado el plan familiar premium, ya dos dias pero siguo con spotify free porque no connecta.
  • MonicaM_Bogota
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Plan familiar, dirección incorrecta.

En mi plan familiar tenía un par de miembros pero desde hoy los quito a todos y ahora no acepta la dirección. que puedo hacer? Gracias.

  • Newbie
  • En mi plan familiar tenía un par de miembros pero desde hoy los quito a todos y ahora no acepta la dirección. que puedo hacer? Gracias.
  • Bittencourt
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Problem to add my family !

This is the error message. First time i pay whit UK CreditCard, after i readed a FAQ and i change the credit card whit one italian, but this not work ? HELP ME

  • Newbie
  • This is the error message. First time i pay whit UK CreditCard, after i readed a FAQ and i change the credit card whit one italian, but this not work ? HELP ME
  • diego_hdezh
  • Casual Listener
  • 273 Views
  • 3 replies
  • 0 likes
  • 273 Views
  • 3 replies
  • 0 likes

Superuser Contribution I upgraded to premium but my family member fail to join the premium account! Complaint!

Although we sent email to reflect. No one respond and Spotify duplicate the charge monthly!!! Pissed off!!

  • Newbie
  • Although we sent email to reflect. No one respond and Spotify duplicate the charge monthly!!! Pissed off!!
  • ZullyB
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Family account

Hallo,Bin Mitglied eines Family Accounts. Nun war ich 2 Wochen in den USA und bin aus dem Premium Account raus. Angeblich, weil meine Adresse nicht verifiziert ist. Der mod hat mir nun immer wieder neue Einladungen geschickt. Als Antwort bekomme ich ...

  • Newbie
  • Hallo, Bin Mitglied eines Family Accounts. Nun war ich 2 Wochen in den USA und bin aus dem Premium Account raus. Angeblich, weil meine Adresse nicht verifiziert ist. Der mod hat mir nun immer w...
  • MattSuda
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Solved!! Setting up family members in the family plan

I have sent the invitation to join my family plan and when they try to accept it says "cannot join premium for family". It also says sorry, you're already a member of this family. I have gone into my account settings and they aren't listed accept whe...

  • Casual Listener
  • I have sent the invitation to join my family plan and when they try to accept it says "cannot join premium for family". It also says sorry, you're already a member of this family.  I have gone i...
  • MattSuda
  • Spotify Star
  • 4671 Views
  • 3 replies
  • 0 likes
  • 4671 Views
  • 3 replies
  • 0 likes

Problemas com Plano Familiar Premium

Boa noiteee ,Não consigo evoluir minha conta do free para o Premium. Sendo que já tenho o código para a conta Premium família.Todas as tentativas me levam novamente a página de digitar código , porém em momento algum aparece mensagem sobre erro no có...

  • Newbie
  • Boa noiteee , Não consigo evoluir minha conta do free para o Premium. Sendo que já tenho o código para a conta Premium família. Todas as tentativas me levam novamente a página de digitar código...
  • Bittencourt
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Nao consigo fazer download de arquivo

Nao consigo fazer o download de arquivo do comprovante de matricula na faculdade. Como se se ja fui cobrada e como faço o download?

  • Newbie
  • Nao consigo fazer o download de arquivo do comprovante de matricula na faculdade. Como se se ja fui cobrada e como faço o download?
  • Bittencourt
  • Spotify Star
  • 507 Views
  • 1 replies
  • 0 likes
  • 507 Views
  • 1 replies
  • 0 likes

Superuser Contribution öğrenci indirimi

öğrenci indirimi olan premium a sahip olmak istiyorum ama kart bölümü bir türlü yüklenmiyor bilgisi olan varmı yada nerden kayıt yapılacağını bilen

  • Newbie
  • öğrenci indirimi olan premium a sahip olmak istiyorum ama kart bölümü bir türlü yüklenmiyor bilgisi olan varmı yada nerden kayıt yapılacağını bilen  
  • Maria_B
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Solved!! Play List

How can I tranfere a playlist from another account?

  • Newbie
  • How can I tranfere a playlist from another account?
  • HollyLovesFood
  • Casual Listener
  • 247 Views
  • 2 replies
  • 0 likes
  • 247 Views
  • 2 replies
  • 0 likes

Fiz minha assinatura Familiar e não consigo usar

Fiz todo o procedimento, inclusive recebi um email dizendo que a cobrança no cartão rstava ok. Mais não consigo usar os benefícios. Tento logar, mais não me da beneficio nenhum. O que faço?

  • Newbie
  • Fiz todo o procedimento, inclusive recebi um email dizendo que a cobrança no cartão rstava ok. Mais não consigo usar os benefícios. Tento logar, mais não me da beneficio nenhum. O que faço?
  • mribeiro-br
  • Newbie
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Family Premium: nach Scheidung unterschiedliche Meldeadressen (Vater/Kinder)

Family Premium sagt: alle Mitglieder der Familie müssen unter einem Dach leben.Da ich geschieden bin ist das aber nur die halbe Zeit der Fall - und die Meldeadresse ist nicht gleich meiner. Trotzdem sind wir "Familie". Ist das Setup trotzdem ok für S...

  • Newbie
  • Family Premium sagt: alle Mitglieder der Familie müssen unter einem Dach leben. Da ich geschieden bin ist das aber nur die halbe Zeit der Fall - und die Meldeadresse ist nicht gleich meiner. T...
  • MattSuda
  • Spotify Star
  • 905 Views
  • 1 replies
  • 0 likes
  • 905 Views
  • 1 replies
  • 0 likes

[Subscriptions] Cheaper Family Plan Offer

Hola tengo Spotify familiar premium y mis familiares no pueden subscribirse de nuevo ya que pide la dirección vivimos donde mismo y me dice en pantalla que no se puede ya que no vivimos donde mismo no entiendo cuál es el error yo soy la titular de la...

  • Casual Listener
  • Hola tengo Spotify familiar premium y mis familiares no pueden subscribirse de nuevo ya que pide la dirección vivimos donde mismo y me dice en pantalla que no se puede ya que no vivimos donde mismo n...
  • Tom
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • Account
  • 211 Views
  • 1 replies
  • 0 likes

Family Plan Trouble

I had a family plan for spotify premium and when I switched credit cards I logged back in and it wasn't a family plan anymore. I upgraded to the family plan and sent the link out to my family members but they can't join because it says they are alrea...

  • Newbie
  • I had a family plan for spotify premium and when I switched credit cards I logged back in and it wasn't a family plan anymore. I upgraded to the family plan and sent the link out to my family m...
  • Tom
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Add members in Spotify Fmily

Can I add a member in my Spotify Family even if that person uses facebook to login in her account?

  • Newbie
  • Can I add a member in my Spotify Family even if that person uses facebook to login in her account?
  • MattSuda
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes