Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 171588 Views
  • 32 replies
  • 9 likes
  • 171588 Views
  • 32 replies
  • 9 likes

Dose Family premium allowing parallell use of Spotify ?

I have a family premium subscription. Does that mean that two of the members of the account van use Spotify at the same time om different devices ?

  • Newbie
  • I have a family premium subscription. Does that mean that two of the members of the account van use Spotify at the same time om different devices ?
  • Maxim
  • Spotify Star
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Datos erroneos en plan familiar

Hola tengo un problema que la verdad ya me esta sacando de las casillas. Resulta que estaba en el mismo plan familiar con mi hermana, y me llego un correo para autenticar la cuenta, al parecer el codigo postal de repente estaba mal, y el que puse no ...

  • Casual Listener
  • Hola tengo un problema que la verdad ya me esta sacando de las casillas. Resulta que estaba en el mismo plan familiar con mi hermana, y me llego un correo para autenticar la cuenta, al parecer el cod...
  • Edgar3110
  • Newbie
  • 617 Views
  • 2 replies
  • 1 likes
  • 617 Views
  • 2 replies
  • 1 likes

Re: Spotify Family - Same Address question ?

I cant remember the address, how can I do!, I entered a reduced address cause you dont need to know my address! Why do you do that!, Your great ideas!

  • Newbie
  • I cant remember the address, how can I do!, I entered a reduced address cause you dont need to know my address! Why do you do that!, Your great ideas!
  • kejt_
  • Community Legend
  • 248 Views
  • 1 replies
  • 1 likes
  • 248 Views
  • 1 replies
  • 1 likes

Cuando Spotify te da de baja por error en Premium Family

Hola, recientemente Spotify me pide verificar mi domicilio mediante un CP, al ponerlo me equivoqué en un número y no puedo solucionarlo. Me han pasado de Premium a Free ¿alguna idea de cómo reclamar?Muchas gracias

  • Newbie
  • Hola, recientemente Spotify me pide verificar mi domicilio mediante un CP, al ponerlo me equivoqué en un número y no puedo solucionarlo. Me han pasado de Premium a Free ¿alguna idea de cómo reclamar?...
  • Tovag
  • Newbie
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

estoy en plan familiar pero una persona no puede conectarse

hola, estoy en un plan familiar, pero un familiar no puede conectarse por que le sale que la direccion es otra, pero es la misma direccion, ayuda! o como puedo contactarme con spotifygracias

  • Newbie
  • hola, estoy en un plan familiar, pero un familiar no puede conectarse por que le sale que la direccion es otra, pero es la misma direccion, ayuda! o como puedo contactarme con spotify gracias
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

Me sacaron del plan familiar y mi hermano y yo vivimos juntos

Spotify "verificó" que mi hermano y yo no viviamos en la misma casa (no se como por que si vivimos juntos y escuchamos musica ambos en casa) y me sacó del plan familiar. Tampoco hay una buena atencion al cliente donde pueda dar mi queja solo esta pla...

  • Newbie
  • Spotify "verificó" que mi hermano y yo no viviamos en la misma casa (no se como por que si vivimos juntos y escuchamos musica ambos en casa) y me sacó del plan familiar. Tampoco hay una buena atencio...
  • Spotygato
  • Newbie
  • 649 Views
  • 2 replies
  • 2 likes
  • 649 Views
  • 2 replies
  • 2 likes

Issue with Family Premium Plan

I'm not super tech saavy and I've spent over an hour trying to figure out the Family Premium Plan. I upgraded from my main account and then added my children. An email was sent to their email account. We logged into their email account and then selec...

  • Casual Listener
  • I'm not super tech saavy and I've spent over an hour trying to figure out the Family Premium Plan.  I upgraded from my main account and then added my children.  An email was sent to their e...
  • mjschinstock
  • Casual Listener
  • 225 Views
  • 2 replies
  • 0 likes
  • 225 Views
  • 2 replies
  • 0 likes

Typed in the wrong postal code.

I had to verify my postal code and I typed in the wrong one. What can I do?Please help me!

  • Newbie
  • I had to verify my postal code and I typed in the wrong one. What can I do? Please help me!
  • ErickRGuetta
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

I typed the wrong zip code now they cant invite me

I incorrectly typed the wrong zip code when spotify asked me to verify my address in an email. Now I am unable to join family premium even when the main account tried to re-invite me on multiple attempts. Whenever I type in the correct address I alwa...

  • Newbie
  • I incorrectly typed the wrong zip code when spotify asked me to verify my address in an email. Now I am unable to join family premium even when the main account tried to re-invite me on multiple a...
  • Bittencourt
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Invitando a un familiar

Hola. He invitado a un familiar al plan familiar y rechaza su adhesión porque no reconoce el domicilio familiar cuando está puesto el mismo que el del resto de miembros. Por que?

  • Newbie
  • Hola. He invitado a un familiar al plan familiar y rechaza su adhesión porque no reconoce el domicilio familiar cuando está puesto el mismo que el del resto de miembros. Por que?
  • 157 Views
  • 0 replies
  • 0 likes
  • 157 Views
  • 0 replies
  • 0 likes

Superuser Contribution family premium issue

i live with my friends and spotify send them confirmation for address but we are sure write same address maybe some difference like i write number for apartment, they write name and i can't see what am i write for address to confirmation or what are ...

  • Newbie
  • i live with my friends and spotify send them confirmation for address but we are sure write same address maybe some difference like i write number for apartment, they write name and i can't see what ...
  • npcc207
  • Newbie
  • 276 Views
  • 2 replies
  • 0 likes
  • 276 Views
  • 2 replies
  • 0 likes

Premium Family LINK

Hi guys. want to add my sister to premium but mail adress is requested. she does not have one and i cant invite via link. why that? rgrds

  • Newbie
  • Hi guys. want to add my sister to premium but mail adress is requested. she does not have one and i cant invite via link. why that? rgrds
  • Maxim
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't buy Premium

Hi. My name is Nikita. I can't buy a subscription which is 3 months and costs 0.99. I bought the account nikitakonopla@gmail.com through Pay Pal. After the purchase I was asked to log into your account but go I could not. I wrote that the password is...

  • Casual Listener
  • Hi. My name is Nikita. I can't buy a subscription which is 3 months and costs 0.99. I bought the account nikitakonopla@gmail.com through Pay Pal. After the purchase I was asked to log into your accou...
  • Nikitakonopla
  • Casual Listener
  • 253 Views
  • 3 replies
  • 0 likes
  • 253 Views
  • 3 replies
  • 0 likes

Superuser Contribution Me quede sin premium

El 4 de Julio contrate el plan familiar, duré 10 días con él y el día de hoy no pude utilizarlo y dice que es cuenta gratis, pero una de mis familiares si tiene y yo soy la que se supone "administra" el plan familiar. QUE ESTA PASANDO!?

  • Newbie
  • El 4 de Julio contrate el plan familiar, duré 10 días con él y el día de hoy no pude utilizarlo y dice que es cuenta gratis, pero una de mis familiares si tiene y yo soy la que se supone "administra"...
  • MonicaM_Bogota
  • Roadie
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Family premium

Aile hesabimda ayni adres olmasi gerektigi soyleniyor. Bu ozellik gelmeden once aile hesabina katilmistim suan yeni uye eklemek istedigimde adres soruyor ve ben adres bilgilerimi bulamiyorum nerden gorebilirim ?

  • Newbie
  • Aile hesabimda ayni adres olmasi gerektigi soyleniyor. Bu ozellik gelmeden once aile hesabina katilmistim suan yeni uye eklemek istedigimde adres soruyor ve ben adres bilgilerimi bulamiyorum nerden g...
  • aydanilkbahara
  • Newbie
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Family Plan log in issues

Dear all , we have a problem to add it my family to my account.Thank you for help.

  • Newbie
  • Dear all , we have a problem to add it my family to my account. Thank you for help.
  • MonicaM_Bogota
  • Roadie
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema plan familiar.

Hola, tenia inscritos a mi padre y a mi hermano en el plan familiar y ayer a las 3 AM los saco del servicio. He leido en todo el foro y dice que tengo que borrar mi cuenta y volverla a crear, ¿alguien puede ayudarme almenos a pasar mis playlist mis c...

  • Newbie
  • Hola, tenia inscritos a mi padre y a mi hermano en el plan familiar y ayer a las 3 AM los saco del servicio. He leido en todo el foro y dice que tengo que borrar mi cuenta y volverla a crear, ¿alguie...
  • MonicaM_Bogota
  • Roadie
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Help retrieving address information

I can invite people phisically living in the same address that me to the Premium plan since I can't recall the exact details that they need to input on the address fields. I've tried what I can remember but nothing is working. Can you help me retriev...

  • Casual Listener
  • I can invite people phisically living in the same address that me to the Premium plan since I can't recall the exact details that they need to input on the address fields. I've tried what I can remem...
  • fturizo
  • Casual Listener
  • 592 Views
  • 4 replies
  • 1 likes
  • 592 Views
  • 4 replies
  • 1 likes

Problemas con los miembros de mi familia

Holaaa!!Estoy teniendo problemas para con mi pla familiar, ya que los miembros de mi familia fueron eliminados por algun motivo de mi suscripción y ahora por mas que ponen la dirección correcta les indica que no es posible unirse nuevamente.Gracias

  • Newbie
  • Holaaa!! Estoy teniendo problemas para con mi pla familiar, ya que los miembros de mi familia fueron eliminados por algun motivo de mi suscripción y ahora por mas que ponen la dirección correcta les...
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

if a family member gets kicked out of the family group, can i invite somebofy in place of him?

if so, when do i get the possibility to invite somebody in place of the kicked one? because i havent got a new link yet, while 1 member got kicked out 2 days ago.

  • Newbie
  • if so, when do i get the possibility to invite somebody in place of the kicked one? because i havent got a new link yet, while 1 member got kicked out 2 days ago.
  • Bittencourt
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes