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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 128355 Views
  • 32 replies
  • 8 likes
  • 128355 Views
  • 32 replies
  • 8 likes

When upgrading from Premium to Family, will the remaining unused monthly fee be used?

Hi everybody, I want upgrade my Premium account to Family Premium. When I do this in the middle of the month for which I paid the monthly fee, will the remaining unused monthly fee be considered for the Familiy subscription fee?Thanx in advance ...

  • Newbie
  • Hi everybody, I want upgrade my Premium account to Family Premium. When I do this in the middle of the month for which I paid the monthly fee, will the remaining unused monthly fee be considered f...
  • Maxim
  • Spotify Star
  • 743 Views
  • 1 replies
  • 0 likes
  • 743 Views
  • 1 replies
  • 0 likes

agregar a plan familiar

me podrian ayudar por favor, no puedo agregar la cuenta de mi esposo iven1984a mi plan familiar, me dice que mo coinciden nuestras direcciones pero a la hora de modificarla y poner la misma qe la mia me dice que es incorrecto.

  • Casual Listener
  • me podrian ayudar por favor, no puedo agregar la cuenta de mi esposo iven1984a mi plan familiar, me dice que mo coinciden nuestras direcciones pero a la hora de modificarla y poner la misma qe la mia...
  • OviiiOne
  • Community Legend
  • 720 Views
  • 4 replies
  • 2 likes
  • 720 Views
  • 4 replies
  • 2 likes

Pasar de Plan anual inidivual a mensual familiar

Estimados su ayuda.Tengo una cuenta anual individual (3 dias recien pagada) y quiero pasar a un plan familiar pero entiendo que para esta modalidad no tienen la suscripcion anual.Necesito saber como quedaria o que tengo que hacer ya que el pago ya se...

  • Newbie
  • Estimados su ayuda. Tengo una cuenta anual individual (3 dias recien pagada) y quiero pasar a un plan familiar pero entiendo que para esta modalidad no tienen la suscripcion anual. Necesito saber c...
  • OviiiOne
  • Community Legend
  • 817 Views
  • 1 replies
  • 0 likes
  • anual
  • 817 Views
  • 1 replies
  • 0 likes

Spotify family with philips Multiroom Speaker

How can i use philips SW750M with different Spotify family accounts? If I log in with another then the main account my philips Multiroom Speaker is not in the list of available devices of the spotify app on my smartphone.

  • Newbie
  • How can i use philips SW750M with different Spotify family accounts? If I log in with another then the main account my philips Multiroom Speaker is not in the list of available devices of the s...
  • 554 Views
  • 0 replies
  • 0 likes
  • Philips
    SM750M
  • 554 Views
  • 0 replies
  • 0 likes

Number of devices

I have the Family Premium. It states that up to 6 people can have their own account. However, it appears that only 3 devices can be connected to the family premium. My wife has her own login and password. However, her device shows up in my number of ...

  • Casual Listener
  • I have the Family Premium. It states that up to 6 people can have their own account. However, it appears that only 3 devices can be connected to the family premium. My wife has her own login and p...
  • Jacob
  • Community Legend
  • 551 Views
  • 3 replies
  • 0 likes
  • 551 Views
  • 3 replies
  • 0 likes

Superuser Contribution family package address verification

At first week after paying family package all the members get to become premium users and we can verify the address at that time, but suddenly after 1 week or more pass my account only become free user and others family members. The one who pays for ...

  • Newbie
  • At first week after paying family package all the members get to become premium users and we can verify the address at that time, but suddenly after 1 week or more pass my account only become free u...
  • ZullyB
  • Roadie
  • 656 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 656 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar Mexico

Como puedo dar de alta a mi papa en la suscripción familiar cuando lo suscribi el escribió los datos de alta y puso mal la dirección ahora no sé si se puede cambiar los datos no sé qué hacer

  • Newbie
  • Como puedo dar de alta a mi papa en la suscripción familiar cuando lo suscribi el escribió los datos de alta y puso mal la dirección ahora no sé si se puede cambiar los datos no sé qué hacer
  • ZullyB
  • Roadie
  • 765 Views
  • 1 replies
  • 0 likes
  • 765 Views
  • 1 replies
  • 0 likes

I don't remember what I wrote to the adress for Family subscription

I bought premium family 5 months ago and I add my brother. 5 moths later, I was adding my other brother but they didn't accept the adress because 5 months ago I wrote half of the our adress and I don't remember what exactly I wrote there. What should...

  • Newbie
  • I bought premium family 5 months ago and I add my brother. 5 moths later, I was adding my other brother but they didn't accept the adress because 5 months ago I wrote half of the our adress and I d...
  • Hubo
  • Community Legend
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

Double charged

I'm on a family subscription but I also just got charged for an individual membership. I need to be refunded and not charged again. Also, the lack of a simple customer service help option sucks.

  • Casual Listener
  • I'm on a family subscription but I also just got charged for an individual membership. I need to be refunded and not charged again. Also, the lack of a simple customer service help option sucks. 
  • Jacob
  • Community Legend
  • 556 Views
  • 5 replies
  • 0 likes
  • 556 Views
  • 5 replies
  • 0 likes

Solved!! Premium account didn't switch to family premium

Hello, I had a premium account and I joined a family premium as a family member. Nevertheless yesterday I was charged 9,99. Why? Will you refund this money?Thanks!

  • Casual Listener
  • Hello, I had a premium account and I joined a family premium as a family member. Nevertheless yesterday I was charged 9,99. Why? Will you refund this money? Thanks!
  • Jacob
  • Community Legend
  • 684 Views
  • 5 replies
  • 0 likes
  • 684 Views
  • 5 replies
  • 0 likes

I just wrong press the family account and I want to pay the original fee of premium

Hi, I just wrong press the family account ,after that cancelled it and I want to press back to the premium accnout and I saw the price was different with my original fee.My original premium fee is HKD$ 48, now changed to $ 58. could you please let me...

  • Newbie
  • Hi, I just wrong press the family account ,after that cancelled it and  I want to press back to the premium accnout and I saw the price was different with my original fee.My original premium f...
  • Maxim
  • Spotify Star
  • 418 Views
  • 1 replies
  • 0 likes
  • 418 Views
  • 1 replies
  • 0 likes

Superuser Contribution Renovar mi cuenta familiar premium

Hola! Pague mi mensualidad de premiun familiar y funciono el primer mes, al segundo spotify si cobro, pero en mi app me aparece que ya no tengo premium, como lo soluicono?

  • Newbie
  • Hola! Pague mi mensualidad de premiun familiar y funciono el primer mes, al segundo spotify si cobro, pero en mi app me aparece que ya no tengo premium, como lo soluicono? 😞
  • ZullyB
  • Roadie
  • 904 Views
  • 1 replies
  • 0 likes
  • 904 Views
  • 1 replies
  • 0 likes

De premium a plan familiar

Buena tarde. Tengo plan premium pero quiero cambiarlo a familiar. Como le hago?? porque pague un año de suscripción

  • Newbie
  • Buena tarde. Tengo plan premium pero quiero cambiarlo a familiar. Como le hago?? porque pague un año de suscripción
  • osornios
  • Spotify Star
  • 454 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 454 Views
  • 1 replies
  • 0 likes

Solved!! Payment bounced, family is now free again

My payment for Family bounced a few days ago and it now seems that my account has reverted to a Free account. The site says I can upgrade to Premium at any time and I figure I could also upgrade to Family again. However, do I have to re-invite all my...

  • Newbie
  • My payment for Family bounced a few days ago and it now seems that my account has reverted to a Free account. The site says I can upgrade to Premium at any time and I figure I could also upgrade to Family...
  • osornios
  • Spotify Star
  • 527 Views
  • 1 replies
  • 0 likes
  • 527 Views
  • 1 replies
  • 0 likes

Spotify for family issue

Hello all, I've sent Spotify for family link to two persons and both of them already accepted the invitation with their current accounts... And in both cases their address (same as mine) is not accepted? Why? How can it be solved? Thanks to all!

  • Newbie
  • Hello all,   I've sent Spotify for family link to two persons and both of them already accepted the invitation with their current accounts... And in both cases their address (same as mine) i...
  • osornios
  • Spotify Star
  • 428 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 428 Views
  • 1 replies
  • 0 likes

I cant add my familiar to subscription

I cant add my familiar, we did write the same directions,postal and we cant add to subscription

  • Casual Listener
  • I cant add my familiar, we did write the same directions,postal and we cant add to subscription
  • osornios
  • Spotify Star
  • 437 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 437 Views
  • 1 replies
  • 0 likes

plan familiar premium no puedo accesar

Hola! Ya era usuario de Spotify pero ahora pague el premium para agregar a mi familia me hicieron el cargo enviaron el correo de bienvenida y pasos a seguir pero a la hora de querer escuchar dice que mi cuenta no tiene asociado un plan premium! Que h...

  • Newbie
  • Hola! Ya era usuario de Spotify pero ahora pague el premium para agregar a mi familia me hicieron el cargo enviaron el correo de bienvenida y pasos a seguir pero a la hora de querer escuchar dice que...
  • osornios
  • Spotify Star
  • 477 Views
  • 1 replies
  • 0 likes
  • 477 Views
  • 1 replies
  • 0 likes

Paso de Premium a Plan Familia

Si cambio a Plan Familiar se pierden las canciones descargadas?

  • Casual Listener
  • Si cambio a Plan Familiar se pierden las canciones descargadas?
  • SergioTobar
  • Casual Listener
  • 470 Views
  • 2 replies
  • 0 likes
  • 470 Views
  • 2 replies
  • 0 likes

Paguei premium, mas queria família. / I paid premium, but I want to family plan.

Portugues------------------------------------------Meu plano premium acabou de renovar. Mas eu queria plano familia, se eu fizer agora o plano família, ele vai me cobrar integral ou apenas a diferença dos R$ 16,90 para 26,90? E será cobrado agora ou ...

  • Newbie
  • ...iferença dos R$ 16,90 para 26,90? E será cobrado agora ou na próxima fatura?   English ------------------------------------------ My premium plan just renewed. But I wanted to family plan, if I...
  • Bittencourt
  • Spotify Star
  • 502 Views
  • 2 replies
  • 0 likes
  • 502 Views
  • 2 replies
  • 0 likes

Activar premium familiar

Llevo dos años con spotify premium con Movistar y el lunes lo di de baja para podernos unirme a un plan familiar. Según Movistar ya estoy dada de baja pero aún me sigue apareciendo en mi app de spotify y no me permite unirme al plan familiar. Movista...

  • Newbie
  • Llevo dos años con spotify premium con Movistar y el lunes lo di de baja para podernos unirme a un plan familiar. Según Movistar ya estoy dada de baja pero aún me sigue apareciendo en mi app de spoti...
  • itu_
  • Community Legend
  • 725 Views
  • 1 replies
  • 0 likes
  • 725 Views
  • 1 replies
  • 0 likes