broken link? family premium

[barbz1]

Hi. I hope someone can help me please. I had been on my sons family premium account for a few months. I was sent email Jan to confirm address to stay on it. I was in hospital & didn't reply within the 7 days & so was put onto a free account. My son sent me another link, when I accepted I got his account, details etc. He checked his end & all looks ok. When I tried accepting again it said I was just about to join my name family premium not his. He has sent 3 more invies for me to join his family premium still it says it I was just about to join (my name) family premium. He has checked his & all looks ok. I did get a broken link sign come up once. I cannot re join as it just says same thing. Can't seem to get help from Spotify. Thank you

[LeoRager · Accepted solution]

Hey! Welcome to the Spotify Community 🙂

You should try contacting SpotifyCares, because after you have been kicked from a Spotify For Family subscription, you won't be able to rejoin it. SpotifyCares might be able to do something about this though. Contact them through either of these:

• Through this link.
• Through Facebook: SpotifyCares
• Or lastly through Twitter @SpotifyCares

Tell them what's going on and your username and they'll solve it! 🙂
Cheers!

If you liked my post: Feed my ego with likes 😄
If this post has solved your issue: Please accept this as Solution
Music is a world within itself, it is a language we all understand. ~ Stevie Wonder
Leo | Rock Star | Rock Star Program
Follow me on Spotify

[barbz1]

Thank you for replying to me. I wish I had asked sooner, as I thought it was me at fault. I was trying to sort it out & was just getting more anxious!! It seems others have had the same issue. At the same time as sending message to community, I had sent a second message to Spotify with more details. They were very quick to answer. They have said they have 'made changes backstage' & a new invitation link should now work. Will find out later this evening.

Although I didn't use your link or info, I did contact them the way you advised. I do appreciate your help. If a problem arises again, I know not to worry & ask instead : D

[LeoRager]

Sounds awesome! I'm glad everything worked out well. I'm https://open.spotify.com/track/5Em4p6DHTRFjfBp66mGzJh

Have a wonderfully day, Leo

If you liked my post: Feed my ego with likes 😄
If this post has solved your issue: Please accept this as Solution
Music is a world within itself, it is a language we all understand. ~ Stevie Wonder
Leo | Rock Star | Rock Star Program
Follow me on Spotify

[LiegeMunhoz]

broken link? Family premium