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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82760 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Moderator
63488 Views
30 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198785 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
30005 Views
44 replies
4 likes
Dear all,I'm a Spotify Family subscription owner and I will be travelling in the next few weeks across several countries, I was wondering if I could change my country in the settings whilie in those countries so I could access the local catalogue and...
Dear all, I'm a Spotify Family subscription owner and I will be travelling in the next few weeks across several countries, I was wondering if I could change my country in the settings whilie in t...
Spotify Star
485 Views
3 replies
0 likes
Hello, I have upgraded my account to family - i added my family members and sent invitiation - (it says "invitation sent") - but there is no inviation coming, no email received, nothing... anything wrong here? do i need to wait until the next payment...
Hello, I have upgraded my account to family - i added my family members and sent invitiation - (it says "invitation sent") - but there is no inviation coming, no email received, nothing... anything w...
Spotify Star
795 Views
5 replies
0 likes
i've add in a Family Premium, and i have listened to the music for a month but one day i can't listem anymore. And the owener of my Family Premium have sent me a request again to add in the family. But after i type in all the data, the system gave th...
i've add in a Family Premium, and i have listened to the music for a month but one day i can't listem anymore. And the owener of my Family Premium have sent me a request again to add i...
Spotify Star
908 Views
3 replies
0 likes
Hello!!I really like a lot Spotify, but it is a big shock for me when I realized my friends from my home country, Taiwan has a much cheaper subscription fee than I pay here in the Netherlands.I cannot stop thinking why so much difference! I mean Netf...
Hello!! I really like a lot Spotify, but it is a big shock for me when I realized my friends from my home country, Taiwan has a much cheaper subscription fee than I pay here in the Netherlands....
Spotify Star
1516 Views
1 replies
0 likes
HelloI sent an invide to my doughter, and she enter a wrong adress in the form. She got few emails to fix it, and ofcourse she ignore them till she was kicked off the family plan.I re-sent her an invite, and logged in to her mail via Firefox private ...
Hello I sent an invide to my doughter, and she enter a wrong adress in the form. She got few emails to fix it, and ofcourse she ignore them till she was kicked off the family plan. I re-sent her a...
Casual Listener
14465 Views
4 replies
0 likes
I'm trying to add my son to my Premium family account but keep getting an error at the address input stage. We have the same address. Any suggestions?
I'm trying to add my son to my Premium family account but keep getting an error at the address input stage. We have the same address. Any suggestions?
Spotify Star
356 Views
1 replies
0 likes
Do I need to cancel my personal premium subscription after joining family or will it just transfer over to the family and I will stop being charged
Do I need to cancel my personal premium subscription after joining family or will it just transfer over to the family and I will stop being charged
Spotify Star
6287 Views
3 replies
0 likes
Hey mates, I just got a problem with joining my boyfriends spotify family plan. We're already living together and I just wonder if there's any opportunity to get around the automatical message from Spotify which says, I could not join his plan...?We ...
Hey mates, I just got a problem with joining my boyfriends spotify family plan. We're already living together and I just wonder if there's any opportunity to get around the automatical m...
385 Views
0 replies
0 likes
Mandei para meu marido o e-mail para que se conecte ao meu plano familia, mas nao consegue de jeito nenhum. Aparece como se o codigo estivesse errado. O que fazer?
Mandei para meu marido o e-mail para que se conecte ao meu plano familia, mas nao consegue de jeito nenhum. Aparece como se o codigo estivesse errado. O que fazer?
Spotify Star
513 Views
1 replies
0 likes
when i apply for my brothers family plan, it tells me that i can only change family plans once per year. what does this mean & why cant i join his fanily plan?
when i apply for my brothers family plan, it tells me that i can only change family plans once per year. what does this mean & why cant i join his fanily plan?
Community Legend
521 Views
1 replies
0 likes
I was in premium family but when i got invited i accidentally typed the wrong streetnumber and premium worked for 3 months but now i got out of it. How do you change it?
I was in premium family but when i got invited i accidentally typed the wrong streetnumber and premium worked for 3 months but now i got out of it. How do you change it?
Spotify Star
2292 Views
1 replies
0 likes
Bonjour, mon mari a contracte un abonnement Spotify premium auquel je n'arrive pas a me connecter sur mon adresse ....@gmail.com Une fois l'invitation acceptee Je souhaite activer mon compte mais je suis redirigee sur la page de mon profil Spotify fr...
Bonjour, mon mari a contracte un abonnement Spotify premium auquel je n'arrive pas a me connecter sur mon adresse ....@gmail.com Une fois l'invitation acceptee Je souhaite activer mon compte mais je ...
415 Views
0 replies
0 likes
When i got email with invititation from my BF(we're living together). Pressing invitation filling form, and then red error "You can not join this plan Premium for family."I am asking why?
When i got email with invititation from my BF(we're living together). Pressing invitation filling form, and then red error "You can not join this plan Premium for family." I am asking why?
Community Legend
385 Views
1 replies
0 likes
I sent an invitation to my daughter to join my existing Premium Family account and, when she clicks the "accept invitation" link it leads to a blank page. I have gone back to my own account to re-send the link and now have a blank page when I click o...
I sent an invitation to my daughter to join my existing Premium Family account and, when she clicks the "accept invitation" link it leads to a blank page. I have gone back to my own account to re-s...
Casual Listener
581 Views
2 replies
0 likes
Hi im not able to join my family account , but we live together
Hi im not able to join my family account , but we live together
Community Legend
366 Views
1 replies
0 likes
I know we probably won't come close to hitting the mark, but I was wondering if we have a family plan, are we splitting the 10,000 song limit? And if we download 10 albums with 10 tracks (100 songs), can we delete the songs we don't want after downlo...
I know we probably won't come close to hitting the mark, but I was wondering if we have a family plan, are we splitting the 10,000 song limit? And if we download 10 albums with 10 tracks (100 s...
Spotify Star
285 Views
1 replies
0 likes
HiI have had Premium Family for the last 12 months and have sent a further invite so we can use our family iPad to play music without it interfering with music we are playing from our personal devices. I set up a new email address to sent the invite ...
Hi I have had Premium Family for the last 12 months and have sent a further invite so we can use our family iPad to play music without it interfering with music we are playing from our personal d...
243 Views
0 replies
0 likes
My family account has lost the two members.I´ve sent them new invitations, the e-mail arrives ok but when we access the site it says that de invitation is from someone else.My name is Leonardo and the name that appears in the invitation is Eric Hasek...
My family account has lost the two members. I´ve sent them new invitations, the e-mail arrives ok but when we access the site it says that de invitation is from someone else. My name is Leonardo a...
Casual Listener
827 Views
1 replies
1 likes
Why? There is no specific error shown. Tried everything already: changed the spotify account of the son etcWho can help?
Why? There is no specific error shown. Tried everything already: changed the spotify account of the son etc Who can help?
257 Views
0 replies
0 likes
Hello,i invited my family to join my family account. So far so good - my brother was able to activate his account. My parents both are using an ipad and when they click on the link in the mail they end up getting sent to an empty spotify page (all wh...
Hello, i invited my family to join my family account. So far so good - my brother was able to activate his account. My parents both are using an ipad and when they click on the link in the mail t...
526 Views
0 replies
0 likes
