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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 166323 Views
  • 32 replies
  • 9 likes
  • 166323 Views
  • 32 replies
  • 9 likes

Premium for Family Yearly Payment

I’m looking to upgrade to Spotify Premium for myself and my family members at the $14.99/month CAD rate; however, I’d rather pay for the year up front instead of monthly. Do you provide yearly payment options for the family premium plan?

  • Newbie
  • I’m looking to upgrade to Spotify Premium for myself and my family members at the $14.99/month CAD rate; however, I’d rather pay for the year up front instead of monthly.   Do you provide y...
  • Luke
  • Spotify Star
  • 1958 Views
  • 1 replies
  • 2 likes
  • 1958 Views
  • 1 replies
  • 2 likes

Just got billed for personal premium, want to upgrade to family premium. How's it gonna work?

I just got billed for Spotify Premium three days ago, and I want to upgrade to Premium for Family. How's the billing gonna work if I upgrade it today? Will the family package start the next time I get billed, and the bill will change next month? Will...

  • Newbie
  • I just got billed for Spotify Premium three days ago, and I want to upgrade to Premium for Family. How's the billing gonna work if I upgrade it today?   Will the family package start the n...
  • 285 Views
  • 0 replies
  • 0 likes
  • 285 Views
  • 0 replies
  • 0 likes

Right way to have little children listen to music/radioplays with a family account

Hi all, we have a family subscription which works well enough for my wife and me. However, we don't really know how our 4yo son could make use of it in a reasonable way. At the moment we start his child music/radioplays from our account (e.g., stream...

  • Regular
  • Hi all,   we have a family subscription which works well enough for my wife and me.  However, we don't really know how our 4yo son could make use of it in a reasonable way.  At the m...
  • Lillealv
  • Newbie
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Invite family member

Hi can someone help I just set up a family plan on Spotify and I have added my two daughters but everytime I try to add my husband it comes up with the red bar on the top saying undefined?

  • Newbie
  •  Hi can someone help I just set up a family plan on Spotify and I have added my two daughters but everytime I try to add my husband it comes up with the red bar on the top saying undefined? 
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

Superuser Contribution No carga la pagina de la invitacion

Me initaron a unirme al plan familiar, pero la pagina no carga, se queda pensando y no me permite aceptar la invitacion.

  • Newbie
  • Me initaron a unirme al plan familiar, pero la pagina no carga, se queda pensando y no me permite aceptar la invitacion. 
  • Oiram1
  • Newbie
  • 2473 Views
  • 18 replies
  • 0 likes
  • 2473 Views
  • 18 replies
  • 0 likes

Premium for family does not work

Hi. I have invited 2 family members using their e-mail addresses. They have created accounts with these email addresses and accepted the invitation in the email. Still their account is Free, not Premium. How can I solve this? And what is the inviatio...

  • Newbie
  • Hi. I have invited 2 family members using their e-mail addresses. They have created accounts with these email addresses and accepted the invitation in the email. Still their account is Free, not P...
  • 278 Views
  • 0 replies
  • 1 likes
  • 278 Views
  • 0 replies
  • 1 likes

Superuser Contribution Premium Upgrade

I upgraded my daughter's premium account to a family account. My other daughter was able to accept her invitation and set up her profile. My wife and I recieved the invitation and when we click "accept' in the email it takes us to a page ab payment. ...

  • Newbie
  • I upgraded my daughter's premium account to a family account.  My other daughter was able to accept her invitation and set up her profile.  My wife and I recieved the invitation and when w...
  • Marie1992
  • Casual Listener
  • 364 Views
  • 2 replies
  • 0 likes
  • 364 Views
  • 2 replies
  • 0 likes

Spotify Family Premium

I have a problem in Spotify Family. My brother has a premium account and he did it for me too but we want to shift to Family so we couldn't do that. What do you suggest to us?

  • Newbie
  • I have a problem in Spotify Family. My brother has a premium account and he did it for me too but we want to shift to Family so  we couldn't do that. What do you suggest to us?
  • Maxim
  • Spotify Star
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Solved!! Bug on Family Member Invitation page - Valid email addresses not accepted

There is a bug in the form where you enter the details of a family member you want to invite. The bug results in valid email addresses being rejected when they contain capital letters => the check for a valid email address is wrong.The error message ...

  • Newbie
  • There is a bug in the form where you enter the details of a family member you want to invite. The bug results in valid email addresses being rejected when they contain capital letters => the c...
  • Maxim
  • Spotify Star
  • 1032 Views
  • 1 replies
  • 0 likes
  • bug
  • 1032 Views
  • 1 replies
  • 0 likes

Problems with family member being added to family premium!

Hi!A couple of days ago I upgraded my account from regular premium to family premium, and invited three of my family members. 2 of them registered as premium quickly and successfully, however: my mother´s account had a problem with the registration. ...

  • Newbie
  • Hi! A couple of days ago I upgraded my account from regular premium to family premium, and invited three of my family members. 2 of them registered as premium quickly and successfully, however: m...
  • 326 Views
  • 0 replies
  • 0 likes
  • norway
    Premium
  • 326 Views
  • 0 replies
  • 0 likes

Premium for Family problem

hello,I have a Premium Family account, but when i go into the website I can not read the page with the components and can not change the members. When I select the link i just see a blank white/black page.Is there sopmeone who knows how to solve this...

  • Casual Listener
  • hello, I have a Premium Family account, but when i go into the website I can not read the page with the components and can not change the members. When I select the link i just see a blank w...
  • nhee70
  • Newbie
  • 421 Views
  • 3 replies
  • 0 likes
  • 421 Views
  • 3 replies
  • 0 likes

Problems Premium

My relative was having problems and his premium account was in trouble.I removed it and it is giving problems and it does not enter the family again.And he says that the family to my sister is the owner but I am the owner.Again I have problems with s...

  • Casual Listener
  • My relative was having problems and his premium account was in trouble. I removed it and it is giving problems and it does not enter the family again. And he says that the family to my sister is t...
  • 418 Views
  • 0 replies
  • 0 likes
  • Premium family
  • 418 Views
  • 0 replies
  • 0 likes

How to change family members' names?

Is there any way to change family members' names in the Family Overview page?

  • Casual Listener
  • Is there any way to change family members' names in the Family Overview page? 
  • 397 Views
  • 0 replies
  • 0 likes
  • Family names
  • 397 Views
  • 0 replies
  • 0 likes

Family premium - problems with accounts listening at same time

I have purchased family premium, and invited my husband and daughters and then they accepted the invite and have their own accounts under my umbrella. Both my daughters have an amazon echo and even though they are both playing playlists that they hav...

  • Newbie
  • I have purchased family premium, and invited my husband and daughters and then they accepted the invite and have their own accounts under my umbrella. Both my daughters have an amazon echo and even t...
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

Update Pre-Paid Premium to Family

Hello there! I took the yearly Payment from December for my Premium-Account.Now my Boyfriend asks me to share a family-account. But I cant find out how this will be charged ... 5 EUR per month? additional 14.99 EUR per month? I dont know.Can you help...

  • Casual Listener
  • Hello there!   I took the yearly Payment from December for my Premium-Account. Now my Boyfriend asks me to share a family-account. But I cant find out how this will be charged ... 5 EUR per m...
  • LeoRager
  • Community Legend
  • 638 Views
  • 4 replies
  • 0 likes
  • 638 Views
  • 4 replies
  • 0 likes

Do you have to have multiple accounts?

Hello I want to upgrade to Spotify family, but my kids are younger and do not want them to have there own account. So if I upgrade to family, can we all use the same login and listen to music at the same time? ThanksQ

  • Newbie
  • Hello   I want to upgrade to Spotify family, but my kids are younger and do not want them to have there own account.   So if I upgrade to family, can we all use the same login and l...
  • LeoRager
  • Community Legend
  • 681 Views
  • 1 replies
  • 0 likes
  • 681 Views
  • 1 replies
  • 0 likes

Solved!! Öğrenci Premium ücreti ödedim ama premium başlamadı

Öğrenciler için premium hesabı satın aldım ancak SheerID onayı gelmeden ücretim kesildi ve premium hesabım başlamadı. Sorunumun giderilmesini istiyorum

  • Casual Listener
  • Öğrenciler için premium hesabı satın aldım ancak SheerID onayı gelmeden ücretim kesildi ve premium hesabım başlamadı. Sorunumun giderilmesini istiyorum 
  • DIDEMYAMANER
  • Newbie
  • 812 Views
  • 2 replies
  • 0 likes
  • 812 Views
  • 2 replies
  • 0 likes

Family - Sonos and apps conficts

I have some problems with my Premium Family and Sonos. I have my own account and 3 family members. When im listening to musik using my Sonos system and some of the 4 apps trying to start some music, it conflict with sonos, and Sonos stop. So when som...

  • Newbie
  • I have some problems with my Premium Family and Sonos.   I have my own account and 3 family members. When im listening to musik using my Sonos system and some of the 4 apps trying to start s...
  • 289 Views
  • 0 replies
  • 0 likes
  • 289 Views
  • 0 replies
  • 0 likes

Solved!! I got removed from family subscription

I forgot to reconfirm my adress in 7 days and I got removed. I got the new invitation, but now its saying that I cant get back to the family subscription...

  • Newbie
  • I forgot to reconfirm my adress in 7 days and I got removed.   I got the new invitation, but now its saying that I cant get back to the family subscription...
  • Maxim
  • Spotify Star
  • 533 Views
  • 1 replies
  • 0 likes
  • 533 Views
  • 1 replies
  • 0 likes

no puedo enlasar

No me deja enlazar la cuenta de invitacion de familiar i

  • Newbie
  • No me deja enlazar la cuenta de invitacion de familiar i
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes