Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27648 Views
44 replies
4 likes
Hi, I recently upgraded my Spotify subscription from ordinary Premium to Premium for Family. All of my family members have received an E-mail invitation except for my mother. She uses an outlook mail address, hotmail address to be exact. In the Famil...
Hi, I recently upgraded my Spotify subscription from ordinary Premium to Premium for Family. All of my family members have received an E-mail invitation except for my mother. She u...
Newbie
1085 Views
3 replies
0 likes
Hi, I have a premium family account and the credit card expried. I received a mail to update the information. I have tried to go in an update the information but it always tels me it fails. I have tried a different card as well with out any luck. Wha...
Hi, I have a premium family account and the credit card expried. I received a mail to update the information. I have tried to go in an update the information but it always tels me it fails. I...
256 Views
0 replies
1 likes
Today I signed Spotify for Family. I invited everybody I had to, and in the section of my account “manage the family” (it’s translated from italian, so I don’t know if it’s right in english), almost every name is the right one, that of the people I i...
Today I signed Spotify for Family. I invited everybody I had to, and in the section of my account “manage the family” (it’s translated from italian, so I don’t know if it’s right in english), a...
195 Views
0 replies
0 likes
Hace unos dias cree una cuenta Familiar Premium para los integrantes de mi casa. Todos aceptamos las invitaciones pero en el momento de escuchar musica solo puede hacerlo uno a la vez. Necesito una solucion para esto, muchas gracias.
Hace unos dias cree una cuenta Familiar Premium para los integrantes de mi casa. Todos aceptamos las invitaciones pero en el momento de escuchar musica solo puede hacerlo uno a la vez. Necesito una s...
217 Views
0 replies
0 likes
My girlfriend was forced out of our family subscription and I can’t invite her back in. It happened when she was on a weekend vacation in Milano. We have the same adress here in Hamburg Germany and we both live there. This is unacceptable. I was a bi...
My girlfriend was forced out of our family subscription and I can’t invite her back in. It happened when she was on a weekend vacation in Milano. We have the same adress here in Hamburg Germany and w...
202 Views
0 replies
0 likes
We are attempting to set up a family account. Invites sent, process followed. Once the free accounts are set up and we move onto to redeem to uplift ‘free’ to ‘premium’ the invitation codes keep getting refused as they are ‘not valid’. They are 100% ...
We are attempting to set up a family account. Invites sent, process followed. Once the free accounts are set up and we move onto to redeem to uplift ‘free’ to ‘premium’ the invitation codes k...
280 Views
0 replies
1 likes
I want to add a device to our Family Plan. We have a iPad MIni that we use for home music. Both my wife and I have seperate accounts under the family plan we use on our phones. I want the iPad Mini to have its own account. I tried adding a "dummy" us...
I want to add a device to our Family Plan. We have a iPad MIni that we use for home music. Both my wife and I have seperate accounts under the family plan we use on our phones. I want the iPad Mini t...
Spotify Star
265 Views
1 replies
0 likes
I subscribed to family package and invited my wife n son via emails. They accepted and tried to subscribe but failed. I’ve been paying for 2 months for nothing. Wasted!
I subscribed to family package and invited my wife n son via emails. They accepted and tried to subscribe but failed. I’ve been paying for 2 months for nothing. Wasted!
Spotify Star
239 Views
1 replies
0 likes
My family have just bought family premium but I already have my own personal student premium account. So I accept the invitation and now I'm a member of the family account. But do I have to quit my student account anywhere or will that happen automat...
My family have just bought family premium but I already have my own personal student premium account. So I accept the invitation and now I'm a member of the family account. But do I have to q...
Spotify Star
230 Views
1 replies
0 likes
Hallo,ich habe folgendes Problem: Wir haben ein Problem mit Spotify Family.Nachdem ich mich bei Spotify Family registriert hatte poppte ein Fenster auf, in dem man die erste Einladung versenden konnte. Da habe ich die e-Mail adresse meiner Tochter ei...
Hallo, ich habe folgendes Problem: Wir haben ein Problem mit Spotify Family. Nachdem ich mich bei Spotify Family registriert hatte poppte ein Fenster auf, in dem man die erste Einladung versenden k...
215 Views
0 replies
0 likes
So I know in order to leave the family plan the creator and the one who is charged for the plan can kick you off. But I'm having issues with the creator of the plan and I was wondering if there's anyway to leave because when I ask the creator of the ...
So I know in order to leave the family plan the creator and the one who is charged for the plan can kick you off. But I'm having issues with the creator of the plan and I was wondering if there's a...
Spotify Star
321 Views
1 replies
0 likes
I am trying to submit my school and get it verified, but there's not option in the dropdown box for United States.
I am trying to submit my school and get it verified, but there's not option in the dropdown box for United States.
Newbie
19019 Views
7 replies
6 likes
My monthly payment is drawn next time 21/2-2018 but I am not intrested in keep on paying. If I take the premium away before that date, do I keep my premium privilages untill the money should have been drawn or do I loose it right away even though I h...
My monthly payment is drawn next time 21/2-2018 but I am not intrested in keep on paying. If I take the premium away before that date, do I keep my premium privilages untill the money should have bee...
Casual Listener
381 Views
2 replies
0 likes
The family members of my familiar acount was removed. Spotify said that thay could not confirm the address, but they still living with me. Natalia is my Cousin, Vitor is my Brother, Caetano is my Father, Marcellus is my husband and Rafael is my husba...
The family members of my familiar acount was removed. Spotify said that thay could not confirm the address, but they still living with me. Natalia is my Cousin, Vitor is my Brother, Caetano i...
238 Views
0 replies
0 likes
My family have just bought family premium but I already have my own personal premium account. If I was to join the family account would all my music and playlists be transferred or would I have to start with a blank account?
My family have just bought family premium but I already have my own personal premium account. If I was to join the family account would all my music and playlists be transferred or would I h...
Spotify Star
300 Views
1 replies
0 likes
Hola, he invitado 4 miembros de mi familia al Premium Family. Todos han recibido el mail pero la cuenta que se indica no es la mia. He re-mandado el invite - lo mismo.¿ Que hago?
Hola, he invitado 4 miembros de mi familia al Premium Family. Todos han recibido el mail pero la cuenta que se indica no es la mia. He re-mandado el invite - lo mismo.¿ Que hago?
203 Views
0 replies
0 likes
Spotify hesabımdan 2 kez 0.99 tl ödeme alındı ama hala free görünüyorum. Yardım edin. üyeliği saat 00.00 sularında almaya çalışıyordum.
Spotify hesabımdan 2 kez 0.99 tl ödeme alındı ama hala free görünüyorum. Yardım edin. üyeliği saat 00.00 sularında almaya çalışıyordum. 😡😡😡😡😡
Casual Listener
300 Views
2 replies
0 likes
Spoiler (Highlight to read) Hi! I got the family subscription and I'm wondering if the streams in one of the accounts count separated of the others accounts that are in the subscription family. Please help.
Hi! I got the family subscription and I'm wondering if the streams in one of the accounts count separated of the others accounts that are in the subscription family. Please help.
Community Legend
1735 Views
1 replies
0 likes
Hello, I added my two sons & husband as you can add up to 5 people who lives st the same address. The links are sent to them with a password however when the click the button w Spotify it takes them to a log in which requires username & password, the...
...o on Spotify at the same time, when I go on I get interrupted coz my son signs on & plays his **bleep** music. Can u assist us? I joined us on the family premium on the idea that we can play our m...
Spotify Star
331 Views
1 replies
1 likes
Ogrenci indirimi icin basvurdum premium uyelik gelmedi buna ragmen bankadan para cekilmis nedir bu sacmalik .once premium uyelik verin sonra parayi cekin, hizmeti sunmadan parasini aliyorsunuz !!!bekleyecegimi bilseydim almazdim zaten . premium uyeli...
Ogrenci indirimi icin basvurdum premium uyelik gelmedi buna ragmen bankadan para cekilmis nedir bu sacmalik .once premium uyelik verin sonra parayi cekin, hizmeti sunmadan parasini aliyorsunuz !...
212 Views
0 replies
0 likes
