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Get help verifying your Premium for Family.
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
75832 Views
63 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
92562 Views
72 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Newbie
74951 Views
42 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
206893 Views
266 replies
35 likes
This is really frustrating. My family member has not been able to accept the invitation link and we've been at it for close to an hour. It shouldn't be this hard. We get as far as him having to fill out his name and address information and then it ju...
This is really frustrating. My family member has not been able to accept the invitation link and we've been at it for close to an hour. It shouldn't be this hard. We get as far as h...
Community Legend
824 Views
1 replies
0 likes
How do I send invite to premium family via link instead of e-mail? I can only choose e-mail option. the option to invite via link is missing and the invites via e-mail I send does not reach the receiver
How do I send invite to premium family via link instead of e-mail? I can only choose e-mail option. the option to invite via link is missing and the invites via e-mail I send does not reach t...
Community Legend
391 Views
1 replies
0 likes
My family has four amazon alexa speakers in our home. I just upgraded to the family premium plan, but I still can't get spotify to play unique music simulanteously on each echo. Help! My children are young enough that I control all the alexa's throug...
My family has four amazon alexa speakers in our home. I just upgraded to the family premium plan, but I still can't get spotify to play unique music simulanteously on each echo. Help! My children a...
Casual Listener
4025 Views
2 replies
2 likes
Been trying for five hours now and going round in circles. Upgraded to premium family plan this morning, sent email invite to partner, who followed the instructions in it but is just being led back to my Spotify account. How does he set up his own ar...
Been trying for five hours now and going round in circles. Upgraded to premium family plan this morning, sent email invite to partner, who followed the instructions in it but is just being led back t...
Roadie
365 Views
1 replies
0 likes
Hello, I'm trying to add my Grandpa to my familly premium account but he doesn't remember what email he used. The way he logs in to his Spotify account is by signing in with Facebook.
Hello, I'm trying to add my Grandpa to my familly premium account but he doesn't remember what email he used. The way he logs in to his Spotify account is by signing in with Facebook.
Newbie
291 Views
1 replies
0 likes
So, I was trying to add my daughter to our premium family plan, and I kept getting an error message, that I was not typing her email address in the correct format (for example: JaneDoe09@gmail.com). Yet NOWHERE does it say WHAT the correct format IS!...
So, I was trying to add my daughter to our premium family plan, and I kept getting an error message, that I was not typing her email address in the correct format (for example: J...
Newbie
3798 Views
6 replies
2 likes
I upgraded from Premium to Family and emailed invites. Pressing on ACCEPT INVITE takes them to the account subsription page. I have deleted them and re-invited, they have clicked ACCEPT and still the same. When viewing all the invites are still marke...
I upgraded from Premium to Family and emailed invites. Pressing on ACCEPT INVITE takes them to the account subsription page. I have deleted them and re-invited, they have clicked ACCEPT and still t...
Newbie
910 Views
3 replies
4 likes
Hallo habe seit Anfang des Jahres Premium family und koennte auch gleich meine familie einladen, seit diesem monat sind sie entfernt worden und wenn ich sie wieder Einlade dann werden sie nicht bestaetigt per Mail wenn sie auf bestaetigen klicken. Da...
Hallo habe seit Anfang des Jahres Premium family und koennte auch gleich meine familie einladen, seit diesem monat sind sie entfernt worden und wenn ich sie wieder Einlade dann werden sie nicht b...
325 Views
0 replies
0 likes
Buenos dias mi hermano me mando la invitacion para el plan familiar ingreso mis datos y no me permite unirme al plan familiar todos tenemos la misma direcciones domiciliaria y el mismo codigo postal por favor alguien que me pueda indicar como poder u...
Buenos dias mi hermano me mando la invitacion para el plan familiar ingreso mis datos y no me permite unirme al plan familiar todos tenemos la misma direcciones domiciliaria y el mismo codigo postal ...
376 Views
0 replies
0 likes
Hi, My family member cannot use family plan. What do i have to do?
Hi, My family member cannot use family plan. What do i have to do?
Community Legend
287 Views
1 replies
0 likes
I cant add my wife to my family subscription account. This is rediculous. I am entering everything correct, still it says 'oops you coundnt join to this family account'. Why not? No clue. It says 'oh pls check the FAQ'. As if FAQ is of any help. This...
I cant add my wife to my family subscription account. This is rediculous. I am entering everything correct, still it says 'oops you coundnt join to this family account'. Why not? No clue. I...
Community Legend
292 Views
1 replies
0 likes
Hi, I've got my premium account set up on my mobile phone, amazon echo and sonos speakers. When I'm out of the house and using Spotify on my mobile I get kicked off when my daughter uses spotify on the echo.Even if I take out a family account and app...
...potify on the echo. Even if I take out a family account and apply it to the speakers then whoever's account is set up on the echo is still going to get kicked off when both are used at the same time. &n...
Casual Listener
573 Views
3 replies
1 likes
Please help me to cancel this order azzzzzz i dont believe it spotify would charge you while just input credit card number !!!!!
Please help me to cancel this order azzzzzz i dont believe it spotify would charge you while just input credit card number !!!!!
Roadie
356 Views
1 replies
0 likes
Hello, i want to update a member in my family account. Old e-mail addesss was "" . and it need to be updated as ""
Hello, i want to update a member in my family account. Old e-mail addesss was "<removed personal information>" . and it need to be updated as "<removed personal information>"
Roadie
368 Views
1 replies
0 likes
Hi there, I was just sent an invite onto a family plan and when I tried to redeem the code to get Premium access, it said my code was invalid. HOW? it was just sent.
Hi there, I was just sent an invite onto a family plan and when I tried to redeem the code to get Premium access, it said my code was invalid. HOW? it was just sent.
Roadie
333 Views
1 replies
0 likes
hello.i paid alrealdy on 20.jan but suddenly since yesterday my premium account is gone.now i dont know what to do.can anybody help me along?
hello. i paid alrealdy on 20.jan but suddenly since yesterday my premium account is gone. now i dont know what to do. can anybody help me along?
Roadie
389 Views
1 replies
0 likes
Hello. I have been using family plan on Spotify for a while now. All of a sudden my family got an e-mail asking to confirm that they was part of that plan. they send information enter my home address information.Were removed from the group. now they ...
Hello. I have been using family plan on Spotify for a while now. All of a sudden my family got an e-mail asking to confirm that they was part of that plan. they send information enter my home a...
Roadie
383 Views
1 replies
0 likes
So the title pretty much covered it all. I've just paid $143.88 for the annual subscription (GST included) and whenever I open my Spotify I still get a banner saying that my Premium is unpaid and I'm going to lose my downloaded music?
So the title pretty much covered it all. I've just paid $143.88 for the annual subscription (GST included) and whenever I open my Spotify I still get a banner saying that my Premium is unpaid and I'm...
Roadie
424 Views
1 replies
0 likes
My family is not getting the invite email. They've checked their junk folders and we've double checked the email. Anyone else having this issue?
My family is not getting the invite email. They've checked their junk folders and we've double checked the email. Anyone else having this issue?
Roadie
515 Views
1 replies
0 likes
Mi correo es olvide verificar mi cuenta porque no entre a mi correo por problemas personales, quiero volver a entrar pero no me permite. Ayuda
Mi correo es <removed sensitive info> olvide verificar mi cuenta porque no entre a mi correo por problemas personales, quiero volver a entrar pero no me permite. Ayuda
382 Views
0 replies
0 likes
