family package address verification

[st7v7n]

At first week after paying family package all the members get to become premium users and we can verify the address at that time, but suddenly after 1 week or more pass my account only become free user and others family members. The one who pays for family package only become subscribed at normal premium users. Why is that happen??????

[ZullyB]

Hey @st7v7n, welcome to the Spotify Community!

In this case, we recommend you to reach out to us via email, Facebook or Twitter. This way, we'll be able to take a closer look at your account and see what happened there.

Let us know how it goes and if you have any other questions.