premium plan unable to add

[ccoq683]

A family memeber in the household can't get into my premium family plan. The system asked to verify the address and it's not working. Anyone can provide a workaround to this/solution? Much appreciated!

[Maxim]

Hey @ccoq683,

Thanks for reaching out.

Please share the exact error message that they're seeing. 🙂

[rainbowrenie]

Hi! I have exactly the same problem. Here is the message I see after trying to confirm the address: 

[dokat]

I have a similar problem. Spotify tells me we need to live on the same address (which we do), but that it seems that my son tries to join the family plan from a different country. We recently moved from abroad, but all settings and payment methods are set towards the new country. Still, the address verification doesn't work

[Maxim]

@rainbowrenie @dokat 

To ensure that we can offer you the best help that we can, could you please create your own thread? Doing so is easy. Simply select the appropriate board here, and then select “Start a Topic.”

Thank you very much!