problem with the new family plan policy

[leonciopardo]

Plan

/Premium Family

Country Pamama

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Last month by mistake I subscribed to the family plant but in my girlfriend's account, and all my family entered the plan, now that I try to do it with my account, it gives the message to my family that I cannot enter until 12 months later in a different family plan. This police is new and I was not informed or sent an email, now this affects my family because they can not enter my account until 12 months later. I enclose invoices of all the months in which I pay and that for having an error last month now they do not let me enter. this is your fault for changing the policies and not sending mail about it. I demand a solution to this issue and not that I be taught the policies, because I have already read them and it will not solve my problem.

[Maxim]

Hey @leonciopardo ,

Welcome to the Community 🙂

I'd like to let you know that upon starting a subscription of any type and at any time, every user signs a Terms and Conditions agreement and it's every user's responsibility to read it since such conditions will be accepted by starting a subscription.

You can also reach out to Spotify's Support Team so that they can look into this: http://support.spotify.com/contact-spotify-support/.

Thanks!

[leonciopardo]

But because if I was one year old they pay and they were in my plan, in my account, I could enter another account or another family bread and it did not appear to them that they had to wait more than 12 months because they already belong to one?