"We couldn't find that address" (Premium Family)

[Colu]

Plan

Premium Family

Country

Canada

Device

iPhone 5s and ASUS Laptop

Operating System

iPhone: 12.4.1

Laptop: Windows 10

My Question or Issue

Trying to input the Premium Family home address and it keeps saying "We couldn't find that address. Please try again."

It doesn't matter how many times I try or from which device/browser, it never works. The address isn't wrong, I've checked it several times. 

It seems many of us are having the same issue, with no input from Spotify.

[codethrift]

I'm having the same issue.

[kaylabro1895]

Same issue here

[albertleao]

Same issue

[golfnut]

same here.

Why can't they have a phone number to call or some other contact method......

[CalculonPrime]

Same problem.  Since they have no wish to be contacted, will be informing my credit card company to void the charge.

[mwess]

I am having the same problem.  Super annoying

[kegl1]

Same issue.

[Colu]

I wound up having to create a Twitter account just to talk to someone. In the end, they still only give vague answers, “we’re working on it,” even though so many people are having this issue and have been for awhile now. 

I cancelled my subscription and requested a refund. 

Spotify is great if you don’t run into any technical problems, otherwise it’s a joke. 

Definitely going to be looking into a different service after this circus. 

[CalculonPrime]

Same here.  "We're having technical issues but here's a link to cancel your account".  Lol... Not exactly up to snuff on customer service.

[krisbell514]

SAME ISSUE! I tried multiple browswers, private/incognito window, refreshing the page, turning my location on and off and on again etc. Nothing works

[Jnovoa]

MISMO PROBLEMA !!!

[Onceagain]

I am having the same problem here. Did anyone manage to find a solution?

[krisbell514]

Nope I still can't find a solution and can't find an answer in this forum 

[carlosdagoca]

Same here

[Gus16]

Same exact problem..  seems Spotify’s link to google maps is broken.   Just do away with it already

[diegoropar88]

Same Issue.

When I try to update my address on "https://www.spotify.com/co/family/reenter-address/":

I'm using Zip Code for Colombia with this page "http://visor.codigopostal.gov.co/472/visor/", using the Zip Code or address or any option I have this message "No pudimos encontrar esa dirección. Inténtalo de nuevo."

I attached an example and some bugs on the page.

[Onceagain]

Well, it does seem like it's a problem on their end... I guess we will have to wait till tomorrow when the engineers show up for work.

[JOYLIMAH]

OLÁ ESTOU TENTANDO CADASTRAR MEU PLANO FAMILIA , MAS NÃO ESTA SENDO ENCONTRADO NADA QUE EU COLOCO. NEM ENDEREÇO, NEM PONTO DE REFERENCIA. JA TROQUEI DE NAVEGADOR. JA TENTEI PELO CELULAR E NÃO DA CERTO. DA SEMPRE O ERRO DO ENDEREÇO NÃO ENCONTRADO. 

[Guido]

Hello @Colu, @JOYLIMAH, @Onceagain, @diegoropar88, @Gus16, and the rest,

Thanks for getting in touch!

We are aware of an issue where the address can't be found when trying to sign up for Family Premium and are currently investigating this.

Feel free to contribute in this topic where we gather information from affected users and keep everybody up-to-date. Be sure to comment or subscribe in the topic to get notifications. We'll get this sorted as soon as possible.

Sorry for the inconvenience. Let us know if you have further questions.

Have a nice day!