still not able to open premium for family

[DennisHeijkant]

Plan

Premium

Country

Netherlands

Device

samsung A51

Operating System

android

My Question or Issue

after starting premium for family a few months ago i was only able to play on just my account. it's already premium, but when i open the spotify website to invite family members, it says i'm playing free. 

in the beginning it said i need to wait till i get a mail from spotify before i can start the family account. still haven't received any mail.

but im already paying for it. 

don't know what to do. can anyone help me out?

thnxx

[Ver]

Hey @DennisHeijkant,

Thanks for reaching out to us and welcome to the Community 🙂

If you have been charged for a Premium Family subscription, but can't see any receipts here, it could be that you've logged into another account. We'd suggest you give these steps a go and check if you have a secondary account.

Keep us in the loop! If you have more questions, we are here for you.