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Double Payment

Double Payment

 

 

Plan

Premium

Country

 Turkey

Device

(iPhone 7Plus)

Operating System

(iOS 11.4)

 

My Question or Issue

Hi,I am using Student discount since 30.10.2017 and i know that student discount ends after 1 year if you don’t renew.And the date is  7.month of 2018 now.So it has not been a year.But today i saw that 13,99₺ was  withdrawn from my credit card.I thought that the student discount was not applied.Because after student discount,premium account’s price is 6,99₺.Spotify,had a dönüşe payment.The total nöbet u withdrawned from my credit card is 20.98₺ instead Of just 6.99₺.How can it be?I want my money back!A75B8C3B-AC1C-4F2B-AF80-E1616C60E94C.png

 

2DA28104-AEB7-4692-8048-5EC790EE7409.jpeg

 

9DDFE1A3-61D0-4BC9-88F8-348EAA1282D1.jpeg

 

Reply
2 Replies

Spotify had 2 payment and 20.98₺ now*

Hey,

Thanks for reaching out, and welcome to the Community.

If you’ve been charged twice I recommend looking at the Why have I been charged twice? support article.

 

Foremost, please be aware that receiving a refund is never guaranteed, and support evaluates all requests on a case-by-case basis. With that in mind, please fill out the online contact form to create a ticket with support.
Support will do their best to get back to you as soon as possible, but please know that responses may take anywhere from 24-48 hours depending on the volume of tickets they are currently handling.

I hope this helps!

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