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Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

134127 Views

98 replies

137 likes

Premium for Students
  • 134127 Views
  • 98 replies
  • 137 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31501 Views

19 replies

1 likes

Premium for Students
  • 31501 Views
  • 19 replies
  • 1 likes

Solved!!Superuser Contribution students' discount

Hi. I've already benefited from a students' discount for 12 months and recently received an email to extend it for another 12 months, clicked the button and still in my account overview it says "Your plan will change to Spotify Premium on 27/04/2018 ...

Newbie

Hi. I've already benefited from a students' discount for 12 months and recently received an email to extend it for another 12 months, clicked the button and still in my account overview it says "Y...

Alfredo

Roadie

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Student Premium

I tried to get Student Platinum yesterday, i have paid 6,99 tl, Spotify have taken money from my bank. But My Student id didnt confirmed, thats why i didnt get the premium. I want my money back.regards

Newbie

I tried to get Student Platinum yesterday, i have paid 6,99 tl, Spotify have taken money from my bank. But My Student id didnt confirmed, thats why i didnt get the premium. I want my money back. reg...

kejt_

Community Legend

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Premium Discount

I saw the student subscription for spotify (65/month) and was intrigued to subscribe to the said promo,, but I am still a grade 12 student enrolling for a university so I cancelled the subscription and proceed to the normal one (129/month) ... but up...

Newbie

I saw the student subscription for spotify (65/month) and was intrigued to subscribe to the said promo,, but I am still a grade 12 student enrolling for a university so I cancelled the subscription a...

Alfredo

Roadie

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

subscripcion

Hola , hace unos dias contrate spotify universitario, subi el archivo que acredita y me dijeron que luego me avisarian si se aceptaba o no. Al revisar mi tarjeta veo que ya me cobraron el mes y aun no he sabido nada

Newbie

Hola , hace unos dias contrate spotify universitario, subi el archivo que acredita y me dijeron que luego me avisarian si se aceptaba o no. Al revisar mi tarjeta veo que ya me cobraron el mes y aun n...

forsakenhorizon

Music Fan

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

pagamento

Salve, volevo sapere se fosse possibile effettuare il pagamento con la mia carta scolastica visa "iostudio". Perché ho provato ma il pagamento non è andato a buon fine. Grazie in anticipo.

Newbie

Salve, volevo sapere se fosse possibile effettuare il pagamento con la mia carta scolastica visa "iostudio". Perché ho provato ma il pagamento non è andato a buon fine. Grazie in anticipo.

imattolo

Community Legend

1019 Views

1 replies

0 likes

  • 1019 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is it possible to pay the difference and get add free with hulu with the student discount?

I love hulu and spotify and will continue to use it but is it possible to pay the difference to ge trid of the ads on hulu?

Newbie

I love hulu and spotify and will continue to use it but is it possible to pay the difference to ge trid of the ads on hulu?

SergioDavid

Roadie

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium estudiantes

Buenas tardes,La semana pasada realicé el cambio de Free a Premium estudiantes. Ya se ha verificado mi información vía SheerID Verification y se me ha enviado el email de verificación aceptada. Se ha realizado el cobro y he comprobado que no esté com...

Newbie

Buenas tardes, La semana pasada realicé el cambio de Free a Premium estudiantes. Ya se ha verificado mi información vía SheerID Verification y se me ha enviado el email de verificación aceptada...

SergioDavid

Roadie

533 Views

1 replies

0 likes

  • 533 Views
  • 1 replies
  • 0 likes

Charged for student plan, but no premium

I went to see if I could get the student plan, but I couldn’t because i didn’t realize it was only for college students. I still put in all my information and took out the money. How can I get a refund!

Newbie

I went to see if I could get the student plan, but I couldn’t because i didn’t realize it was only for college students. I still put in all my information and took out the money. How can I get a refund!

kejt_

Community Legend

340 Views

1 replies

0 likes

Other
  • 340 Views
  • 1 replies
  • 0 likes

Charge but no premium

Hello Spotify,I'm a 18-year-old university student from Turkey. Yesterday, I tried to raise my account premium with student discount. My card information has being taken and system charged me 6,99₺. After then, I had an email about my failure for stu...

Casual Listener

Hello Spotify, I'm a 18-year-old university student from Turkey. Yesterday, I tried to raise my account premium with student discount. My card information has being taken and system charged me 6,99₺...

Melezkedi

Casual Listener

293 Views

2 replies

0 likes

  • 293 Views
  • 2 replies
  • 0 likes

Family plan with daughter who lives in college?

I have two children. One is already a premium member. The other is a college student who, though her legal address is the same as mine (in the USA), is a college student and spends most of her time in Montreal, Canada. If we upgrade to a family plan,...

Newbie

I have two children.  One is already a premium member.  The other is a college student who, though her legal address is the same as mine (in the USA), is a college student and spends most o...

LoganHelps

Composer

706 Views

1 replies

0 likes

  • 706 Views
  • 1 replies
  • 0 likes

student discount in singapore

hello, i have applied for a student discount and sent my credentials and prove but have yet to get a reply or a discount on my subscription. can you help me look into this

Newbie

hello, i have applied for a student discount and sent my credentials and prove but have yet to get a reply or a discount on my subscription. can you help me look into this

linushg111

Newbie

549 Views

1 replies

0 likes

  • 549 Views
  • 1 replies
  • 0 likes

Cobrança indevida

Tentei assinar o premium para estudantes, porém não aparecia minha faculdade. Cancelei, mas ainda assim a cobrança foi feita no meu cartão.

Newbie

Tentei assinar o premium para estudantes, porém não aparecia minha faculdade. Cancelei, mas ainda assim a cobrança foi feita no meu cartão.

Bittencourt

Spotify Star

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

I got charged 10€ although I have a student discount

The last two month I got charged 10€ instead of 5. I dont know why, because Im still a student and didnt got a message or something, that the price was changed. Id like to get my money back, because I didnt want that and I didnt change anything.

Casual Listener

The last two month I got charged 10€ instead of 5. I dont know why, because Im still a student and didnt got a message or something, that the price was changed. Id like to get my money back, because ...

LeoRager

Community Legend

481 Views

3 replies

0 likes

  • 481 Views
  • 3 replies
  • 0 likes

Student discount sub

I payed for it with the Stu sub I send the photo with my I’d its ending like 2021 and they denied it but they didn’t say nothing about the money back ...

Newbie

I payed for it with the Stu sub I send the photo with my I’d its ending like 2021 and they denied it but they didn’t say nothing about the money back ...

Maxim

Spotify Star

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want premium straight away

I just paid for premium for students, unaware there was a 3 day wait to access the premium feature. How can I speed this up or if I get a normal premium account can I get a full refund when it switches to the student one? Side note step up your game ...

Newbie

I just paid for premium for students, unaware there was a 3 day wait to access the premium feature. How can I speed this up or if I get a normal premium account can I get a full refund when it s...

SergioDavid

Roadie

449 Views

1 replies

0 likes

Student
  • 449 Views
  • 1 replies
  • 0 likes

Superuser Contribution I got overcharged 9.99

I get charged $4.99 a month because of my student plan. A few days ago, I got charged $9.99, which is really **bleep** convenient because I got charged an overdraft fee. Had I been charged the regular $4.99, I wouldn't owe an additional $34 with Chas...

Casual Listener

I get charged $4.99 a month because of my student plan. A few days ago, I got charged $9.99, which is really **bleep** convenient because I got charged an overdraft fee. Had I been charged the regula...

whtait

Casual Listener

517 Views

3 replies

0 likes

  • 517 Views
  • 3 replies
  • 0 likes

student discount

I want to get a premium account for students. When i fill the form, spotify took the pay from me but didn’t give me the premium. I verified my student certificate and get an e-mail to use student discount but when i click i get an error. It says: thi...

Newbie

I want to get a premium account for students. When i fill the form, spotify took the pay from me but didn’t give me the premium. I verified my student certificate and get an e-mail to use student d...

kejt_

Community Legend

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount Denmark

Hi, So I tried to get a student discount and paid the 50 dkk it costs. But I received no confirmation on any sort, so I renewed my normal premium account, because i read that the 99 dkk i costs would just extend my student membership with approx. 2 m...

Newbie

 Hi,   So I tried to get a student discount and paid the 50 dkk it costs. But I received no confirmation on any sort, so I renewed my normal premium account, because i read that the 99 dk...

SergioDavid

Roadie

724 Views

1 replies

0 likes

  • 724 Views
  • 1 replies
  • 0 likes

Solved!! Cannot buy premium because I uses to use a vpn

Ok so im a student from israel and just recently Spotify was officially introduced to us, up untill then i used a vpn to use your app and now when i try to get a premium it won't let me. It says invalid ZIP code. I have tried deleting the app and re-...

Casual Listener

Ok so im a student from israel and just recently Spotify was officially introduced to us, up untill then i used a vpn to use your app and now when i try to get a premium it won't let me. It says inva...

Luke

Spotify Star

2413 Views

1 replies

0 likes

Student
  • 2413 Views
  • 1 replies
  • 0 likes