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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Student

Get help verifying your Student Discount.

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • manualjake
  • Casual Listener
  • 21348 Views
  • 16 replies
  • 0 likes
  • Premium for Students
  • 21348 Views
  • 16 replies
  • 0 likes

Student premium problem

Hi, i just tried to get a student premium using credit card as my payment. I already fill the cc detail and press continue, but didnt finish with the next information detail. Accidentally, i close the spotify tab in my web and i thought the subscribt...

  • Newbie
  • Hi, i just tried to get a student premium using credit card as my payment. I already fill the cc detail and press continue, but didnt finish with the next information detail. Accidentally, i close th...
  • GillianDelvigne
  • Composer
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Student Help

I've been a student in University since 2015. I forgot to renew my subscription for one year and did not realize I was not getting the discount. Any way to get money back?

  • Newbie
  • I've been a student in University since 2015. I forgot to renew my subscription for one year and did not realize I was not getting the discount. Any way to get money back?
  • Maxim
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Double charged

Hello, i am a student and should be charged half price. I live in Denmark so the currency is in danish crowns. I should have been charged 50 DKK and NOT 100 DKK which happend yesterday - why ?? im still a student so i dont understand. and how do you ...

  • Newbie
  • Hello,    i am a student and should be charged half price. I live in Denmark so the currency is in danish crowns. I should have been charged 50 DKK and NOT 100 DKK which happend yesterday...
  • 2137ynjagjkze6y
  • Newbie
  • 221 Views
  • 2 replies
  • 0 likes
  • Student
  • 221 Views
  • 2 replies
  • 0 likes

Premium

I should have been charged for the student discount for months now, and it cut me off, so I had to restart the student discount. Is it going to charge me twice for the normal premium and the student? And can I get a refund for all of the months I was...

  • Newbie
  • I should have been charged for the student discount for months now, and it cut me off, so I had to restart the student discount.  Is it going to charge me twice for the normal premium and the st...
  • MattSuda
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pague el plan estudiantes y no obtuve nada

Hola, resulta que me suscribi al plan spotify premium para estudiantes, y ya me llego el mensaje de texto de la confirmacion del pago, y ahora no me sale para subir el archivo debido a que no lo tenia a la mano y ahora no me sale para subir el docume...

  • Newbie
  • Hola, resulta que me suscribi al plan spotify premium para estudiantes, y ya me llego el mensaje de texto de la confirmacion del pago, y ahora no me sale para subir el archivo debido a que no lo teni...
  • SergioDavid
  • Roadie
  • 242 Views
  • 1 replies
  • 1 likes
  • 242 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium recall

Hi everyone i just bought the premium for Students and I didn’t read the whole thing. It says that is only for those ones who learns in university. And I’m learning in high school. Can I cancel that and change the premium type? Because I don’t want t...

  • Newbie
  • Hi everyone  i just bought the premium for Students and I didn’t read the whole thing. It says that is only for those ones who learns in university. And I’m learning in high school. Can I c...
  • SergioDavid
  • Roadie
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Studenský účet

Dobrý den, chtěl jsem si předplatit od Spotifi premium pro studenty. Bohužel jsem, až poté zjistil, že se jedná o studenty pro VŠ nebo VOŠ. Jenže se mi, už peníze strhly z účtu a teď nevím co dělat.Děkuji za pomoc.

  • Newbie
  • Dobrý den, chtěl jsem si předplatit od Spotifi premium pro studenty. Bohužel jsem, až poté zjistil, že se jedná o studenty pro VŠ nebo VOŠ. Jenže se mi, už peníze strhly z účtu a teď nevím co dělat. ...
  • SergioDavid
  • Roadie
  • 255 Views
  • 2 replies
  • 0 likes
  • 255 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why do students get cheaper rates?

I have been subscribing for a long time now. I am a hardworking single parent and why can I not get the same benefits of a young adult? We are all over the age of 18.. Do I get a discount for raising 2 school aged children? What makes it different fo...

  • Newbie
  • I have been subscribing for a long time now. I am a hardworking single parent and why can I not get the same benefits of a young adult? We are all over the age of 18.. Do I get a discount for raising...
  • SergioDavid
  • Roadie
  • 274 Views
  • 1 replies
  • 1 likes
  • 274 Views
  • 1 replies
  • 1 likes

Superuser Contribution Student discount problem...

My academic info got accepted... but now spotify wants to charge me again... why? I already paid for it... i didnt get any refund...

  • Newbie
  • My academic info got accepted... but now spotify wants to charge me again... why? I already paid for it... i didnt get any refund...
  • SergioDavid
  • Roadie
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution No student membership

Öğrenci üyeliğini aldığım paramın yanına gittim ama prim üyelik gelmedi mi?

  • Newbie
  • Öğrenci üyeliğini aldığım paramın yanına gittim ama prim üyelik gelmedi mi?
  • SergioDavid
  • Roadie
  • 279 Views
  • 1 replies
  • 0 likes
  • Öğrenci
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can´t activate my premmium signature

I got a university premmium account , i´ve already payed but I just can´t enter it. For some reason, I still continue with my free account.Somebody help please

  • Casual Listener
  • I got a university premmium account , i´ve already payed but I just can´t enter it. For some reason, I still continue with my free account. Somebody help please 
  • bruna_ksa
  • Casual Listener
  • 312 Views
  • 2 replies
  • 0 likes
  • 312 Views
  • 2 replies
  • 0 likes

Superuser Contribution Una pregunta cuanto se tarda en verificar que soy estudiante

Hola el dia de hoy active el descuento de estudian y se me hicieron dos cargos por la cantida de 50 y el cual no entiendo por que quiero ayuda y si voy a recuperar mi dinero

  • Casual Listener
  • Hola el dia de hoy active el descuento de estudian y se me hicieron dos cargos por la cantida de 50 y el cual no entiendo por que quiero ayuda y si voy a recuperar mi dinero
  • SergioDavid
  • Roadie
  • 1325 Views
  • 1 replies
  • 0 likes
  • Student
  • 1325 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola, necesito ayuda!

Quise activar mi cuenta Premium para estudiante y puse los datos de mi tarjeta y todo, ya iba a subir el archivo pero me regresó a lo de antes para volver a poner los datos de mi tarjeta. Fui a verificar el saldo de mi tarjeta y tenía menos 49 pesos ...

  • Newbie
  • Quise activar mi cuenta Premium para estudiante y puse los datos de mi tarjeta y todo, ya iba a subir el archivo pero me regresó a lo de antes para volver a poner los datos de mi tarjeta. Fui a verif...
  • SergioDavid
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Student subscription

Hey I just put down my cc info and also submitted my student info. How long does it take for the student premium subscription to kick in ?

  • Newbie
  • Hey I just put down my cc info and also submitted my student info. How long does it take for the student premium subscription to kick in ? 
  • MattSuda
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Solved!! Discounts for Students signing for longer periods (eg. 1 year).

I am a student and have the student discount account. After the 12 months is done, how do I renew the student discount account? I will still be enrolled in college after the 12 months is done. Do I have to verify my student email again to receive ano...

  • Newbie
  • I am a student and have the student discount account. After the 12 months is done, how do I renew the student discount account? I will still be enrolled in college after the 12 months is done. Do I h...
  • kejt_
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Student credentials already associated with another account

Hi, I tried to subscribe to the student discount for premium and was verified. However, when I clicked the link in the email to "get student discount", it said that my student credentials were already associated with another spotify account. I logged...

  • Casual Listener
  • Hi,    I tried to subscribe to the student discount for premium and was verified. However, when I clicked the link in the email to "get student discount", it said that my student credenti...
  • Jel348
  • Casual Listener
  • 1109 Views
  • 2 replies
  • 0 likes
  • 1109 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cuenta de estudiante pago

Buenas,Se podría regalar una cuenta de estudiante al hijo de mis amigos. Digo darse de alta el como estudiante y pagarle yo con mi tarjeta todos los meses durante un año?gracias

  • Casual Listener
  • Buenas, Se podría regalar una cuenta de estudiante al hijo de mis amigos. Digo darse de alta el como estudiante y pagarle yo con mi tarjeta todos los meses durante un año? gracias  
  • Curiman
  • Casual Listener
  • 262 Views
  • 2 replies
  • 0 likes
  • Student
  • 262 Views
  • 2 replies
  • 0 likes

How long they take to give me a refund

Hello, a question on how long my money is returned if my application for student discount was rejected?

  • Casual Listener
  • Hello, a question on how long my money is returned if my application for student discount was rejected?
  • Maxim
  • Spotify Star
  • 1137 Views
  • 1 replies
  • 0 likes
  • Student
  • 1137 Views
  • 1 replies
  • 0 likes

no me llega el mensaje de spotify estudiantes

Realice el proceso para obtener la suscripcion premium para estudiantes y no me llego el mensaje al correo, ni al inbox, ni al **bleep**

  • Newbie
  • Realice el proceso para obtener la suscripcion premium para estudiantes y no me llego el mensaje al correo, ni al inbox, ni al **bleep**
  • paulin-97mx
  • Newbie
  • 441 Views
  • 1 replies
  • 0 likes
  • Student
  • 441 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me equivoque de suscripción

Queria agarrar la suscripción de estudiantes pero a la mera hora me decidí por el Premium; el problema esq no se como cancelar el de estudiantes y que hacer xq ya se hizo el cargo a mi tarjeta

  • Newbie
  • Queria agarrar la suscripción de estudiantes pero a la mera hora me decidí por el Premium; el problema esq no se como cancelar el de estudiantes y que hacer xq ya se hizo el cargo a mi tarjeta
  • Alfredo
  • Roadie
  • 812 Views
  • 1 replies
  • 0 likes
  • Other
  • 812 Views
  • 1 replies
  • 0 likes