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Solved!! Premium Student Hulu Access

My Question or IssueI upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a page where they show different Disney bundles to purch...

Newbie

confusedstudent

Visitor

8835 Views

10 replies

1 likes

Premium for Students
  • 8835 Views
  • 10 replies
  • 1 likes

Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

134753 Views

98 replies

138 likes

Premium for Students
  • 134753 Views
  • 98 replies
  • 138 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31648 Views

19 replies

1 likes

Premium for Students
  • 31648 Views
  • 19 replies
  • 1 likes

Superuser Contribution Student Discount problems

I signed up for the student discounted premium/Hulu subscription. I was charged the discounted rate, but not given premium access. I havent been asked for anything, nor have I received an email confirmation of anything further I need to do. This is t...

Newbie

I signed up for the student discounted premium/Hulu subscription. I was charged the discounted rate, but not given premium access. I havent been asked for anything, nor have I received an email confi...

SergioDavid

Roadie

236 Views

1 replies

0 likes

  • 236 Views
  • 1 replies
  • 0 likes

sem confirmação da assinatura de estudante

fiz a inscriçao para a assinatura do spotify estudante, mas nao tive **bleep** até agora, o que tenho q fazer ? ja faz uns 20 dias

Newbie

fiz a inscriçao para a assinatura do spotify estudante, mas nao tive **bleep** até agora, o que tenho q fazer ? ja faz uns 20 dias 

Bittencourt

Spotify Star

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Charged twice!

Hi, I was charged twice when signing up for student premium/Hulu, if the extra charge could be cancelled that’d be great, thank you!

Newbie

Hi, I was charged twice when signing up for student premium/Hulu, if the extra charge could be cancelled that’d be great, thank you!  <removed sensitive info>

Luke

Spotify Star

282 Views

1 replies

0 likes

Student
  • 282 Views
  • 1 replies
  • 0 likes

Student Charge me but dont aprove!

Spotify charge me with discount , but receive email sayin dont aprove my student card.Anybody know what i need to do ?

Regular

Spotify charge me with discount , but receive email sayin dont aprove my student card. Anybody know what i need to do ? 

Decsike

Newbie

639 Views

1 replies

1 likes

problem
Student
  • 639 Views
  • 1 replies
  • 1 likes

charged twice

hi! i was subscribing earlier for the student promo of spotify premium. however, before uploading my school documents, i accidentally closed the browser. i repeated the steps again and i found out that i was charged twice. is there anyway that i can ...

Newbie

hi! i was subscribing earlier for the student promo of spotify premium. however, before uploading my school documents, i accidentally closed the browser. i repeated the steps again and i found out th...

Luke

Spotify Star

270 Views

1 replies

0 likes

  • 270 Views
  • 1 replies
  • 0 likes

Solved!! No PayPal Option for students discount?

Hello,I am a student in Austria and wanted to upgrade my Account with the student discount, but when I am in the menu how I want to pay, there is no PayPal. When I don't choose the student dicounted upgrade there is a PayPal-option so I thought this ...

Newbie

Hello, I am a student in Austria and wanted to upgrade my Account with the student discount, but when I am in the menu how I want to pay, there is no PayPal. When I don't choose the student dicounte...

Bethany_Dawn

Community Legend

3421 Views

3 replies

0 likes

dealbreaker
paypal
Student
  • 3421 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify student

I applied for student discount and i paid it on my credit card. I still do not have premium account. Any link was sent to my email, my account is linked with facebook. What's the problem? I paid it, i want to get money back or a spotify premium. *sni...

Newbie

I applied for student discount and i paid it on my credit card. I still do not have premium account. Any link was sent to my email, my account is linked with facebook. What's the problem? I paid...

MaríaCamila

Roadie

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount problem

I applied for student discount and my student certificate was approved this morning but (even if i paid it) i do not still have premium account. When i enter the link which is sent to my email, it direct me to pay again. I used ING Bank, Ininal card....

Visitor

I applied for student discount and my student certificate was approved this morning but (even if i paid it) i do not still have premium account. When i enter the link which is sent to my email, it di...

SergioDavid

Roadie

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

NEED HELP

I am very upset bc I have been using Spotify student for the past year, went on to renew my account today, but now it says I’m out back to just the normal premium plan. As I’m trying to renew it & putting in my school & card information, they are say...

Newbie

...he 9.99 & not have access to my Hulu when all these other students can & I have been using Spotify consistently this past year. 

spedonkm

Music Fan

299 Views

1 replies

0 likes

Student
  • 299 Views
  • 1 replies
  • 0 likes

I need a help!

I have a student discounts plan, but today I get the family plan. So I would like to know how can I stop to pay my student discounts plan. Please, somebody can help me?

Newbie

I have a student discounts plan, but today I get the family plan. So I would like to know how can I stop to pay my student discounts plan. Please, somebody can help me?

Maxim

Spotify Star

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution hulu reconnection student discount

my student discount was expired because I had switched school, I managed to reinstate my student discount by updating my new student information, however now that I've switched it, My hulu account through spotify account isn't reactivating and trying...

Newbie

my student discount was expired because I had switched school, I managed to reinstate my student discount by updating my new student information, however now that I've switched it, My hulu account th...

SergioDavid

Roadie

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount Registeration

I have completed the necessery processes and price was taken by spotify, but i have not got any mail about sheer id. I'm still have a free account. I tried many times to check my e_mail box and other categories also.

Casual Listener

I have completed the necessery processes and price was taken by spotify, but i have not got any mail about sheer id. I'm still have a free account. I tried many times to check my e_mail box and other...

Melody

Spotify

540 Views

3 replies

0 likes

Student
  • 540 Views
  • 3 replies
  • 0 likes

Superuser Contribution Add payment methods for Student Discount Philippines

As a student, we normally don't have creditc cards yet and it's a hard time borrowing one from our parents. So, I'd like to suggest to add other payment methods such as through load. Just like the ones used for paying P129/month. It would be really h...

Newbie

As a student, we normally don't have creditc cards yet and it's a hard time borrowing one from our parents. So, I'd like to suggest to add other payment methods such as through load. Just like the on...

SergioDavid

Roadie

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

Superuser Contribution Descuento universitario

Me cobraron 2 meses en lugar de 1, quiero saber si me rembolsaran un mes o lo tomarán en cuenta.

Newbie

Me cobraron 2 meses en lugar de 1, quiero saber si me rembolsaran un mes o lo tomarán en cuenta.

SergioDavid

Roadie

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for students paid but doesn't work

Hello,I am a student and I selected the Premium for students' subscription: I paid 4,99 euro and I also received the SheerID Verification and completed the purchase but when I access my account it keeps saying me that the payment hasn't been successf...

Newbie

Hello, I am a student and I selected the Premium for students' subscription: I paid 4,99 euro and I also received the SheerID Verification and completed the purchase but when I access my account i...

SergioDavid

Roadie

338 Views

1 replies

0 likes

Student
  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discount for High school students

I have been trying many times to add my student discount onto my spotify permium. The main issue that I am experiencing is when I try to click verify for my student details, the circle just keeps loading. I have left that page turned on for a few hou...

Newbie

I have been trying many times to add my student discount onto my spotify permium. The main issue that I am experiencing is when I try to click verify for my student details, the circle just keeps loa...

SergioDavid

Roadie

251 Views

1 replies

0 likes

Student
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount Problem

I have completed the necessary processes, the pay has been taken from me but still i have a free acoount not premium.

Casual Listener

I have completed the necessary processes, the pay has been taken from me but still i have a free acoount not premium. 

kiyamechan

Newbie

368 Views

2 replies

0 likes

Student
  • 368 Views
  • 2 replies
  • 0 likes

Student payment problem

Hi, i have bought student payment, i get error but in my card not are my money.. i paid 5 euros but non receive the premium

Visitor

Hi, i have bought student payment, i get error but in my card not are my money.. i paid 5 euros but non receive the premium

user-removed

Not applicable

319 Views

2 replies

0 likes

  • 319 Views
  • 2 replies
  • 0 likes

Cobrança duplicada

Preenchi as opções de cobrança do plano universitário duas vezes e agora estou com as duas cobranças no cartão. Como proceder?

Newbie

Preenchi as opções de cobrança do plano universitário duas vezes e agora estou com as duas cobranças no cartão. Como proceder?

Bittencourt

Spotify Star

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

Signed up Student Discount for wrong account

I originally shared my roommate's regular account and therefore was logged in to his profile on my laptop. My roommate recently moved out and I decided to create my own account and utilize the student discount. I completed the registration process, b...

Newbie

I originally shared my roommate's regular account and therefore was logged in to his profile on my laptop. My roommate recently moved out and I decided to create my own account and utilize the studen...

Maxim

Spotify Star

591 Views

1 replies

0 likes

  • 591 Views
  • 1 replies
  • 0 likes