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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Student

Get help verifying your Student Discount.

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • manualjake
  • Casual Listener
  • 21361 Views
  • 16 replies
  • 0 likes
  • Premium for Students
  • 21361 Views
  • 16 replies
  • 0 likes

Superuser Contribution Me equivoque de suscripción

Queria agarrar la suscripción de estudiantes pero a la mera hora me decidí por el Premium; el problema esq no se como cancelar el de estudiantes y que hacer xq ya se hizo el cargo a mi tarjeta

  • Newbie
  • Queria agarrar la suscripción de estudiantes pero a la mera hora me decidí por el Premium; el problema esq no se como cancelar el de estudiantes y que hacer xq ya se hizo el cargo a mi tarjeta
  • Alfredo
  • Roadie
  • 812 Views
  • 1 replies
  • 0 likes
  • Other
  • 812 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for Student Discount

I got the Premium for student discount using my phone, I got the "Confirm your account" email, and did eveyrthing it told me to do, but when I went back on the app it still says subscription free. I thought my phone might've messed up so I tried agai...

  • Newbie
  • I got the Premium for student discount using my phone, I got the "Confirm your account" email, and did eveyrthing it told me to do, but when I went back on the app it still says subscription free.&nb...
  • Alfredo
  • Roadie
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount

Hello, is here any type of costumer support? I'm supposed to get an student discount (UNIDAYS already confirmed), but I still get charged the full amount. Is here anyone who can help me or provide an E-Mail?Thank you. Kind regardsJulia

  • Newbie
  • Hello,  is here any type of costumer support? I'm supposed to get an student discount (UNIDAYS already confirmed), but I still get charged the full amount. Is here anyone who can help me or pro...
  • Alfredo
  • Roadie
  • 257 Views
  • 1 replies
  • 0 likes
  • Student
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doble cobro en tarjeta en dos meses seguidos.

Hola, queria saber porqué Spotify me ha cobrado 9,99€ y al dia siguiente que me suscribí al descuento para estudiantes me cobraron 4,99€. Esa factura no debería de ser cobrada el mes siguiente?Gracias Ok and now I'm going to try explain this in Engli...

  • Newbie
  • Hola, queria saber porqué Spotify me ha cobrado 9,99€ y al dia siguiente que me suscribí al descuento para estudiantes me cobraron 4,99€. Esa factura no debería de ser cobrada el mes siguiente? Grac...
  • Alfredo
  • Roadie
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Solved!! ¿ Cuánto tiempo tarda en llegar el correo de verificación de Spotify Universitario ?

Hola, recién compre Spotify para universitarios y ya pasaron varias horas y nadamas no me llega ningún, corre, alguien sabe si tardan demasiado o es que hubo algún error ?

  • Regular
  • Hola, recién compre Spotify para universitarios y ya pasaron varias horas y nadamas no me llega ningún, corre, alguien sabe si tardan demasiado o es que hubo algún error ?
  • JessicaHP
  • Newbie
  • 16027 Views
  • 10 replies
  • 0 likes
  • 16027 Views
  • 10 replies
  • 0 likes

Solved!! Öğrenci indirimi aldım fakat premium aktifleştirilmedi.

Konuda da bahsettiğim gibi çözümü bilen var mı?I bought student discount but my membership was not activated. Pls help me!

  • Gig Goer
  • Konuda da bahsettiğim gibi çözümü bilen var mı? I bought student discount but my membership was not activated. Pls help me!
  • herbisey
  • Casual Listener
  • 12124 Views
  • 10 replies
  • 1 likes
  • 12124 Views
  • 10 replies
  • 1 likes

Premium para estudiantes

Hice mi cuenta Premium con el descuento de estudiantes, realizaron el cargo a mi tarjeta por 49 pesos y han pasado 7 hrs y sigo sin poder utilizar mi cuenta Premium, mencionaron que me mandarian un correo pronto verificando la cuenta y no pon he reci...

  • Newbie
  • Hice mi cuenta Premium con el descuento de estudiantes, realizaron el cargo a mi tarjeta por 49 pesos y han pasado 7 hrs y sigo sin poder utilizar mi cuenta Premium, mencionaron que me mandarian &nbs...
  • Lulu2006
  • Newbie
  • 322 Views
  • 1 replies
  • 0 likes
  • Student
  • 322 Views
  • 1 replies
  • 0 likes

Premium nao foi habilitado . Conta estudante

Comprei agora pouco o spotfy premium para estudante porem nao foi habilitado, comprei no cartao. Era pra ser instantaneo, por favor resolvam isso. Ja enviei os documentos que solicitaram

  • Newbie
  • Comprei agora pouco o spotfy premium para estudante porem nao foi habilitado, comprei no cartao. Era pra ser instantaneo, por favor resolvam isso. Ja enviei os documentos que solicitaram
  • Bittencourt
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify and Hulu accounts are linked but still have to pay both individually?

So I signed up for Spotify Student Premium + Hulu limited commercials. I activated Hulu from Spotify, was asked to sign into my Hulu account, which I did, was told my accounts were already linked, but then it signed me in as if I did not just connect...

  • Newbie
  • So I signed up for Spotify Student Premium + Hulu limited commercials. I activated Hulu from Spotify, was asked to sign into my Hulu account, which I did, was told my accounts were already linked, bu...
  • SergioDavid
  • Roadie
  • 920 Views
  • 1 replies
  • 1 likes
  • 920 Views
  • 1 replies
  • 1 likes

Superuser Contribution 12 months premium to student

Hello, I took advantage of the 99/12 month promotion last December. I recently became a student and want to switch over to the Hulu/student subscription. Will I be credited the difference of what I paid or will it go towards the new subscription? Tha...

  • Newbie
  • Hello,   I took advantage of the 99/12 month promotion last December. I recently became a student and want to switch over to the Hulu/student subscription. Will I be credited the difference of...
  • SergioDavid
  • Roadie
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobraron el plan de estudiantes y no me aparecen el Spotify premium

Buenas tardes, tengo un problema, me cobraron el Spotify de universitarios pero no sé ne activa la cuenta premium.

  • Newbie
  • Buenas tardes, tengo un problema, me cobraron el Spotify de universitarios pero no sé ne activa la cuenta premium.
  • SergioDavid
  • Roadie
  • 298 Views
  • 4 replies
  • 0 likes
  • 298 Views
  • 4 replies
  • 0 likes

Superuser Contribution Are the get pay me back ?

Hi. I am a student and i try to get student discount but some how i did not do it. I try 3 times and it is done now. But i look my credit cart and i see there is 2 more payment. My question is am i get back that 2 payment back ?

  • Visitor
  • Hi. I am a student and i try to get student discount but some how i did not do it. I try 3 times and it is done now. But i look my credit cart and i see there is 2 more payment. My question is am i g...
  • SergioDavid
  • Roadie
  • 255 Views
  • 1 replies
  • 0 likes
  • Student Discount Turkey
  • 255 Views
  • 1 replies
  • 0 likes

Charged $5.99 for student discount even though it wasn't complete.

I'm a senior in hs so after filling out the payment form, I was going to complete the student verification but found out you have to be in university so I backed out and had to opt for the normal 11.99 a month. For some reason however my credit card ...

  • Newbie
  • I'm a senior in hs so after filling out the payment form, I was going to complete the student verification but found out you have to be in university so I backed out and had to opt for the normal 11....
  • Maxim
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • Student
  • 262 Views
  • 1 replies
  • 0 likes

Solved!! Paguei mas nao está liberado o meu plano universitário

Olá,Eu assinei o plano universitário coloquei meus dados e do cartão de crédito , consta no meu cartão que foi pago 8,50 do plano do Spotify, mas no aplicativo não consta nada foi como se eu nunca estivesse me cadastrado é pago Alguém pode me ajudar ...

  • Newbie
  • Olá, Eu assinei o plano universitário coloquei meus dados e do cartão de crédito , consta no meu cartão que foi pago 8,50 do plano do Spotify, mas no aplicativo não consta nada foi como se eu nunca ...
  • Bittencourt
  • Spotify Star
  • 656 Views
  • 1 replies
  • 0 likes
  • 656 Views
  • 1 replies
  • 0 likes

Studenten-Account funktioniert nicht

Hallo,Ich habe bereits hunderte Male gefühlt mit Spotify im Kontakt gestandenFolgendes: ich habe mir letztes Jahr den Studenrabatt einrichten lassen.Da meine Emailadresse bei meinem Uni-Account weder externe Mails von dritten annimmt, noch an dritte ...

  • Newbie
  • Hallo, Ich habe bereits hunderte Male gefühlt mit Spotify im Kontakt gestanden Folgendes: ich habe mir letztes Jahr den Studenrabatt einrichten lassen. Da meine Emailadresse bei meinem Uni-Account...
  • Malikowski
  • Casual Listener
  • 1886 Views
  • 2 replies
  • 0 likes
  • 1886 Views
  • 2 replies
  • 0 likes

Student Discount Trouble

Hello I currently have Premium and am trying to switch onto the student discount, but when I try this message pops up: Your student credentials are already associated with another Spotify account.I have already checked all my other emails but I do no...

  • Newbie
  • Hello I currently have Premium and am trying to switch onto the student discount, but when I try this message pops up:  Your student credentials are already associated with another Spotify acc...
  • fláviagmarques
  • Newbie
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

I was charged, but I am still not given my Premium.

Good day everyone. I've been charged for my Student Premium, I have uploaded the necessary information and been waiting. But it failed to be delivered to me and I'm starting to get worried. I'd like to recieve some help about it please.

  • Newbie
  • Good day everyone. I've been charged for my Student Premium, I have uploaded the necessary information and been waiting. But it failed to be delivered to me and I'm starting to get worried. I'd like ...
  • kejt_
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • Student
  • 215 Views
  • 1 replies
  • 0 likes

Problema al pagar Spotify

Hola, disculpen hoy intente registrarme a premium como universitario y pues envie mi carga horaria y todo, al final me salio que me enviarian un correo pero tardaron mucho y volvi a hacer todo el procedimiento de universitario. y ahora tengo los 2 ca...

  • Newbie
  • Hola, disculpen hoy intente registrarme a premium como universitario y pues envie mi carga horaria y todo, al final me salio que me enviarian un correo pero tardaron mucho y volvi a hacer todo el pro...
  • MattSuda
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Error con la suscripción de estudiante

El día de ayer hize el registro para spotify universitario, y envie mis documentos pero al ver mi estado d ecuenta vi que me hicieron el cargo 3 veces, ademas de que no tengo la subscripcion. Que es lo que procede? Agradeceria su respuesta lo antes p...

  • Regular
  • El día de ayer hize el registro para spotify universitario, y envie mis documentos pero al ver mi estado d ecuenta vi que me hicieron el cargo 3 veces, ademas de que no tengo la subscripcion.  ...
  • Lizethjuarezr
  • Casual Listener
  • 2695 Views
  • 4 replies
  • 0 likes
  • 2695 Views
  • 4 replies
  • 0 likes

When will israel be listed in the country section in the "University Addition Request" form?

Hello, Spotify support team and community!As an Israeli student who enjoys Spotify, I'd like to know when the student discount will be allowed here. As it seems Israel is not listed in the list of countries in the "University Addition Request" form. ...

  • Newbie
  • Hello, Spotify support team and community! As an Israeli student who enjoys Spotify, I'd like to know when the student discount will be allowed here. As it seems Israel is not listed in the lis...
  • Keanu_C
  • Community Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • Student
    Student Discount International
    Student Discount Israel
  • 346 Views
  • 1 replies
  • 0 likes