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Premium Student

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Solved!! Premium Student Hulu Access

My Question or IssueI upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a page where they show different Disney bundles to purch...

Newbie

confusedstudent

Visitor

9066 Views

10 replies

1 likes

Premium for Students
  • 9066 Views
  • 10 replies
  • 1 likes

Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

135224 Views

98 replies

139 likes

Premium for Students
  • 135224 Views
  • 98 replies
  • 139 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31829 Views

19 replies

1 likes

Premium for Students
  • 31829 Views
  • 19 replies
  • 1 likes

N

Me cobraron la suscripción de universitarios y no tengo el servicio de spotify premiun

Newbie

Me cobraron la suscripción de universitarios y no tengo el servicio de spotify premiun 

LeoRager

Community Legend

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Charged for Student Premium Deal but did not get the Premium status

I got charged for the student premium deal but did not receive the upgrade to premium. There was no recepit record or even an email sent to me, just the charge in my bank account. What do I do?

Casual Listener

I got charged for the student premium deal but did not receive the upgrade to premium. There was no recepit record or even an email sent to me, just the charge in my bank account. What do I do? 

Cemile2804

Newbie

486 Views

4 replies

0 likes

  • 486 Views
  • 4 replies
  • 0 likes

Solved!! Transferir conta Premium para conta de estudante

Fui reassinar o Spotify estudantil mas não me antwnte ao fato de que estava assinando o Premium. Gostaria de saber se ha como eu mudar para a conta estudantil sem ter que pagar R$16(Premium) + 8,50(Estudante).

Casual Listener

Fui reassinar o Spotify estudantil mas não me antwnte ao fato de que estava assinando o Premium. Gostaria de saber se ha como eu mudar para a conta estudantil sem ter que pagar R$16(Premium) + 8,50(E...

Bittencourt

Spotify Star

1504 Views

3 replies

0 likes

  • 1504 Views
  • 3 replies
  • 0 likes

Unable to confirm I am a student

I am trying to sign up for the Student Spotify/Hulu subscription however I am getting a message after putting in my card info, name and school (which is showing up as sugguested school) it gives me an error message saying " Unfortunately, we couldn't...

Casual Listener

I am trying to sign up for the Student Spotify/Hulu subscription however I am getting a message after putting in my card info, name and school (which is showing up as sugguested school) it gives me a...

brcooper

Casual Listener

823 Views

2 replies

0 likes

  • 823 Views
  • 2 replies
  • 0 likes

I cannot extend my Student Discount

When I entered my card details and go to the next page that supposed to redirect me to the SheerID page, nothing happens. It does not lead me to the SheerID and the button does not work. Can someone solve this problem? Thanks. UPDATE:I have got an e-...

Casual Listener

When I entered my card details and go to the next page that supposed to redirect me to the SheerID page, nothing happens. It does not lead me to the SheerID and the button does not work. Can someone ...

Nico

Community Legend

431 Views

3 replies

0 likes

Student
  • 431 Views
  • 3 replies
  • 0 likes

problema attivazione profilo studente

Ciao, ho un problema per estendere di un anno l'abbonamento studente. Dopo aver inserito i dati della carta di credito, il tasto continua per farmi identificare da SheerId sembra disabilitato, è successo a qualcun altro una cosa del genere?

Newbie

Ciao, ho un problema per estendere di un anno l'abbonamento studente. Dopo aver inserito i dati della carta di credito, il tasto continua per farmi identificare da SheerId sembra disabilitato, è succ...

zerbinodas

Newbie

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Unable to continue to student verification

I've recently been trying to get the student discount for spoitfy, I put in my card details and am then taken to the next screen where it says i have to verify I'm a student. However the continue button doesn't seem to do anything. I've tryed refresh...

Newbie

I've recently been trying to get the student discount for spoitfy, I put in my card details and am then taken to the next screen where it says i have to verify I'm a student. However the continue but...

Sandra_25

Newbie

398 Views

1 replies

1 likes

  • 398 Views
  • 1 replies
  • 1 likes

Spotify Student Discount Switzerland

Hello Guys, Today I tryed to upgread my spotify with a student discount (Switzerland)unfortunately i'm not transfered to shareID, and i have no idea why.I tryed already the logout / login and delete the cache in my browser. hopefully someone can help...

Newbie

Hello Guys,   Today I tryed to upgread my spotify with a student discount (Switzerland) unfortunately i'm not transfered to shareID, and i have no idea why. I tryed already the logo...

gfuchs

Newbie

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount problem...

My academic info got accepted... but now spotify wants to charge me again... why? I already paid for it... i didnt get any refund...

Newbie

My academic info got accepted... but now spotify wants to charge me again... why? I already paid for it... i didnt get any refund...

SergioDavid

Roadie

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why do students get cheaper rates?

I have been subscribing for a long time now. I am a hardworking single parent and why can I not get the same benefits of a young adult? We are all over the age of 18.. Do I get a discount for raising 2 school aged children? What makes it different fo...

Newbie

I have been subscribing for a long time now. I am a hardworking single parent and why can I not get the same benefits of a young adult? We are all over the age of 18.. Do I get a discount for raising...

SergioDavid

Roadie

353 Views

1 replies

1 likes

  • 353 Views
  • 1 replies
  • 1 likes

Superuser Contribution Studenský účet

Dobrý den, chtěl jsem si předplatit od Spotifi premium pro studenty. Bohužel jsem, až poté zjistil, že se jedná o studenty pro VŠ nebo VOŠ. Jenže se mi, už peníze strhly z účtu a teď nevím co dělat.Děkuji za pomoc.

Newbie

Dobrý den, chtěl jsem si předplatit od Spotifi premium pro studenty. Bohužel jsem, až poté zjistil, že se jedná o studenty pro VŠ nebo VOŠ. Jenže se mi, už peníze strhly z účtu a teď nevím co dělat. ...

SergioDavid

Roadie

327 Views

2 replies

0 likes

  • 327 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium recall

Hi everyone i just bought the premium for Students and I didn’t read the whole thing. It says that is only for those ones who learns in university. And I’m learning in high school. Can I cancel that and change the premium type? Because I don’t want t...

Newbie

Hi everyone  i just bought the premium for Students and I didn’t read the whole thing. It says that is only for those ones who learns in university. And I’m learning in high school. Can I c...

SergioDavid

Roadie

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pague el plan estudiantes y no obtuve nada

Hola, resulta que me suscribi al plan spotify premium para estudiantes, y ya me llego el mensaje de texto de la confirmacion del pago, y ahora no me sale para subir el archivo debido a que no lo tenia a la mano y ahora no me sale para subir el docume...

Newbie

Hola, resulta que me suscribi al plan spotify premium para estudiantes, y ya me llego el mensaje de texto de la confirmacion del pago, y ahora no me sale para subir el archivo debido a que no lo teni...

SergioDavid

Roadie

297 Views

1 replies

1 likes

  • 297 Views
  • 1 replies
  • 1 likes

Spotify Student Austria

Ich habe den studentenrabatt genommen, mein Konto wurde vorbelastet, aber dennoch ist mein Account weiterhin auf Free. Muss ich 6 Tage warten bis ich verifiziert bin obwohl ich bereits gezahlt habe ??

Casual Listener

Ich habe den studentenrabatt genommen, mein Konto wurde vorbelastet, aber dennoch ist mein Account weiterhin auf Free. Muss ich 6 Tage warten bis ich verifiziert bin obwohl ich bereits gezahlt habe ?...

Cengizhan3897

Casual Listener

469 Views

3 replies

0 likes

  • 469 Views
  • 3 replies
  • 0 likes

student discount with no hulu

Can I just pay for the student discount for $5, with out hulu? My family already pays for hulu w/o commercials and we dont want to have to change to limited, and I will also put no use to the hulu account that is offered with the discount. help????

Newbie

Can I just pay for the student discount for $5, with out hulu? My family already pays for hulu w/o commercials and we dont want to have to change to limited, and I will also put no use to the hulu ac...

Keanu_C

Community Legend

3094 Views

1 replies

1 likes

Student
  • 3094 Views
  • 1 replies
  • 1 likes

Superuser Contribution Student

I didn't know that the student discount was for the University, and I went on the University election screen, and I paid for spotify and premium, and there was no money at the entrance, and my membership did not come.

Newbie

I didn't know that the student discount was for the University, and I went on the University election screen, and I paid for spotify and premium, and there was no money at the entrance, and my member...

Cristianbritoo

Newbie

538 Views

2 replies

0 likes

student premium
  • 538 Views
  • 2 replies
  • 0 likes

Superuser Contribution PAYMENT STUDENT DISCOUNT

I ENTERED MY CARD INFORMATION TO SEE IF MY UNIVERITY WAS INCLUDED IN THE LIST FOR THE STUDENT DISCOUNT. BUT THEY CHARGED ME EVENTHOUGH I DIDN'T FINISH COMPLETING MY PERSONAL INFORMATION. AS I SAW MY UNIVERITY WASN'T INCLUDED FOR THE DISCOUNT AND EXIT...

Newbie

I ENTERED MY CARD INFORMATION TO SEE IF MY UNIVERITY WAS INCLUDED IN THE LIST FOR THE STUDENT DISCOUNT. BUT THEY CHARGED ME EVENTHOUGH I DIDN'T FINISH COMPLETING MY PERSONAL INFORMATION. AS I SAW MY ...

Alfredo

Roadie

464 Views

2 replies

0 likes

  • 464 Views
  • 2 replies
  • 0 likes

Assinatura do plano de estudante

Fiz a assinatura do plano através do site e foi debitado no meu cartão, entretanto não consta na minha conta o premium habilitado. Tem tempo até a habilitação?

Newbie

Fiz a assinatura do plano através do site e foi debitado no meu cartão, entretanto não consta na minha conta o premium habilitado. Tem tempo até a habilitação?

Bittencourt

Spotify Star

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
  • 0 likes

Getting charged when i havent been given premium

I habe tried to get premium spotify as a student and have not recieved it yet. My bank statements claim several payments are pending? How do i cancel this subscription or recieve my premium?

Casual Listener

I habe tried to get premium spotify as a student and have not recieved it yet. My bank statements claim several payments are pending? How do i cancel this subscription or recieve my premium?

kejt_

Community Legend

549 Views

3 replies

0 likes

Other
Student
  • 549 Views
  • 3 replies
  • 0 likes

Student Discount

Spotify took my money 3 times after i send files for student discount but im not still a premium user.I want you to fix this problem please.

Newbie

Spotify took my money 3 times after i send files for student discount but im not still a premium user.I want you to fix this problem please.

kejt_

Community Legend

312 Views

1 replies

0 likes

Student
  • 312 Views
  • 1 replies
  • 0 likes