Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
Hi, I love Spotify but I hate that I ccannot speak to a human being when I have specific questions. Anyway, I signed up for he Student Plan and SheerID is currently processing my submitted documentations. What I am wondering is, the documents I submi...
PlanPremiumCountry Dominican Republic My Question or Issue Realmente cre que Spotify deberia agregar mas paises a la lista para el descuesto eatudiantil, es injusto que algunos paises esten otros no. Por favor agregen Repúlica Dominicana a la lista d...
PlanFreeCountryAustralia DeviceiPhone 5Operating SystemiOS10 My Question/IssueHey! I have tried signing up for the student discount a few times and have gotten the message 'You have already redeemed this offer.' Although I still don't have premium?
So basically, I was buying Spotify Premuim with Student discount, I entered my card number and all that, but when I had to enter university I go to, I decided not to get Spotify Premium. Later I went on my I-Bank and Spotify had charged 5$. Not reall...
PlanFreeCountry TurkeyOperating System(Windows, ipad 2) My Question or Issue I send my student document/wrote my mastercard information for premium account, but they didnt return to me, and my account is still free, can not use premium.
I made mistake - I cant use the student discount, coz Im High School student. I found out at SheerID page, so I closed it... but Spotify took money from my bank account anyway (And I didnt get the subscription obviously) ... How to get my money back?
I get charged $4.99 a month because of my student plan. A few days ago, I got charged $9.99, which is really **bleep** convenient because I got charged an overdraft fee. Had I been charged the regular $4.99, I wouldn't owe an additional $34 with Chas...
Hi i just payed for a student account, they took the money but my status didn't change.what should i do?
i would like to use mobile banking for my payment using the student discount subscription yet the only option is using a credit card and i dont even have credit card
PlanFree/PremiumCountryCanada DeviceGalaxy S8Operating SystemAndroid Oreo My Question or Issue I was attempting to set up a student premium account in Canada for 4.99, and while it said it would not charge my card until I verified that I was a studen...
Spotify Username *Removed username* Plan Free/Premium Country My Question or Issue I had a student discount for spotify premium for the past year. A couple of days ago I received a message stating that the discount would expire soon, however I would ...
I was updating my payment details and I was incorrectly charged 9.99 instead of 4.99 for my student plan? How do I fix this? *Removed screenshot with personal information*
Preenchi o formulario de inscrição de a cordo com todos requisitos e no final ficaram de enviar um email para confirmar a conta premium. Já fazem mais de 12 horas que estou aguardando e o email ainda nao foi recebido.
Me cobraron 2 meses en lugar de 1, quiero saber si me rembolsaran un mes o lo tomarán en cuenta.
Hola buenos días.tengo el descuento de estudiantes y pago $49.00 el problema es que hubo un pago de $100.00 el 2 de abril y ya cheque mis recibos y no aparece ningún pago en el mes de abril solamente de marzo. No hay otras personas usando la misma ta...
i paid for student premium but i could not upluad files. i want my money back.
Hi, So I tried to get a student discount and paid the 50 dkk it costs. But I received no confirmation on any sort, so I renewed my normal premium account, because i read that the 99 dkk i costs would just extend my student membership with approx. 2 m...
recently lost my debit card. tried to switch my information but my school wont verify that im a student there. IM being charged the 9.99 price. I recently verified my status and im owed at least 9 more months of my student price. what to do?
I have been trying to sign up for the Student Discount for Spotify Premium, but my school is not listed even though it has been in the past. I have already tried going on to the SheerId link and it still will not allow me to type in the school.
PlanFreeCountry LatviaDeviceJust5 Freedom C100Operating SystemAndroid Oreo My Question or IssueYesterday I bought Spotify premium student discount, and Spotify charged me. When I have to verify, that I'm student, my school isn't in the list.