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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • Oussama3
  • Visitor
  • 25137 Views
  • 19 replies
  • 0 likes
  • Premium for Students
  • 25137 Views
  • 19 replies
  • 0 likes

Me cobraron 2 veces plan universitario y sigo siendo free

Se me realizaron cargos a mi tarjeta por 2 meses del valor premium con el descuento universitario, pero mi estado sigue siendo free. Ademas no pude verificar los datos de la universidad porque no me llevo a la pagina. ¿Que puedo hacer?

  • Visitor
  • Se me realizaron cargos a mi tarjeta por 2 meses del valor premium con el descuento universitario, pero mi estado sigue siendo free. Ademas no pude verificar los datos de la universidad porque no me ...
  • 1nxdzpb-_0dm3
  • Newbie
  • 1137 Views
  • 7 replies
  • 0 likes
  • 1137 Views
  • 7 replies
  • 0 likes

Plano de estudante não funciona

PlanPremiumCountry BrasilDeviceMoto g4 plusOperating SystemAndroid 7My Question or Issue Eu sou assinante premium, ativei o plano de estudante, mas estou sendo debitado como se não estivesse com plano ativo.

  • Newbie
  • Plan Premium Country  Brasil Device Moto g4 plus Operating System Android 7 My Question or Issue  Eu sou assinante premium, ativei o plano de estudante, mas estou sendo debitado co...
  • Bittencourt
  • Spotify Star
  • 606 Views
  • 1 replies
  • 0 likes
  • Other
    Student
  • 606 Views
  • 1 replies
  • 0 likes

STUDENT DISCOUNT CHARGED BEFORE APPROVAL

PlanFree/PremiumCountry EcuadorDevice(Macbook Pro late 2016)Operating System(iOS 10) My Question or IssueHi Spotyfy charged me the 2,99 price without verifiyng if I can apllied and they clearly said no charges until finish the next step, I'm not ok w...

  • Newbie
  • Plan Free/Premium Country  Ecuador Device (Macbook Pro late 2016) Operating System (iOS 10)   My Question or Issue Hi Spotyfy charged me the 2,99 price without verifiyng if I can ...
  • Maxim
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution COBRO PREMIUM ESTUDIANTE Y NO ACTIVARON CUENTA

mi usuario es gaboloya y mi correo es *snip*, me hicieron el cobro para premium estudiante el 1 de mayo y a la fecha no me han activado mi cuenta premium, mandé la constancia de estudios y no tuve respuesta.

  • Casual Listener
  • mi usuario es gaboloya y mi correo es *snip*, me hicieron el cobro para premium estudiante el 1 de mayo y a la fecha no me han activado mi cuenta premium, mandé la constancia de estudios y no tuve re...
  • Alfredo
  • Roadie
  • 581 Views
  • 3 replies
  • 1 likes
  • 581 Views
  • 3 replies
  • 1 likes

Superuser Contribution payment made but did not give premium

Student was held £ 6.99 I paid my fee two times, but the premium did not happen, I want it back.

  • Newbie
  • Student was held £ 6.99 I paid my fee two times, but the premium did not happen, I want it back.
  • SergioDavid
  • Roadie
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution Check when my student discount expires?

I want to check when my discount will expire so I can re-verify in time or plan to cancel. How can I check when my account will not be under the student discount anymore? I am not looking for the upcoming renewal date, that doesn't tell me what I wan...

  • Newbie
  • I want to check when my discount will expire so I can re-verify in time or plan to cancel. How can I check when my account will not be under the student discount anymore? I am not looking for th...
  • SergioDavid
  • Roadie
  • 5005 Views
  • 1 replies
  • 0 likes
  • 5005 Views
  • 1 replies
  • 0 likes

Superuser Contribution Geen bevestiging aanmelding hogeschool

Hallo, 4 maanden geleden heb ik mijn hogeschool aangemeld om zo in aanmerking te komen voor de studentenkorting. Mijn school stond niet in de lijst. Maar ik heb nog steeds niks gehoord. Kan iemand helpen? Groet Marco

  • Newbie
  • Hallo,  4 maanden geleden heb ik mijn hogeschool aangemeld om zo in aanmerking te komen voor de studentenkorting. Mijn school stond niet in de lijst. Maar ik heb nog steeds niks gehoord. Kan ie...
  • SergioDavid
  • Roadie
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for students

Hello. How can I activate premium if I am a student of Ukrainian university and I already paid for it?

  • Newbie
  • Hello. How can I activate premium if I am a student of Ukrainian university and I already paid for it?
  • SergioDavid
  • Roadie
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution No obtuve el descuento de estudiante

Hola.. Introduje los datos de mi debit card pero no los datos de mi hija para el descuento de estudiante pero aun asi cobraron el dinero.. Necesito ayuda para instroducir los datos de estudiante y obtener el servicio

  • Newbie
  • Hola.. Introduje los datos de mi debit card pero no los datos de mi hija para el descuento de estudiante pero aun asi cobraron el dinero.. Necesito ayuda para instroducir los datos de estudiante y ob...
  • SergioDavid
  • Roadie
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doble cobro premium y premium estudiantes

El día de ayer me hice cuenta premium estudiantes, y se me hizo el cargo pero al no salir mi centro educativo me pase a cuenta premium normal. Se me descontarán los 4’99€ cada mes, aparte de los 9’99?

  • Casual Listener
  • El día de ayer me hice cuenta premium estudiantes, y se me hizo el cargo pero al no salir mi centro educativo me pase a cuenta premium normal.  Se me descontarán los 4’99€ cada mes, aparte de l...
  • SergioDavid
  • Roadie
  • 561 Views
  • 1 replies
  • 0 likes
  • 561 Views
  • 1 replies
  • 0 likes

Superuser Contribution help! double payment

I have been withdrawn twice from my account for student enrollment. why? * 1st payment = 26/03/2018 : application for student membership* 2st payment = 29/03/2018 : after the confirmation mail arrives. user: gogounselthank you!

  • Newbie
  • I have been withdrawn twice from my account for student enrollment. why?   * 1st payment = 26/03/2018 : application for student membership * 2st payment = 29/03/2018 : after the confirmation ...
  • SergioDavid
  • Roadie
  • 328 Views
  • 1 replies
  • 0 likes
  • Student
  • 328 Views
  • 1 replies
  • 0 likes

Premium Not Working

so I just bought spotify premium last night (the student one that comes with Hulu) and nothing worked. My account still says free even though it took money out of my card

  • Casual Listener
  • so I just bought spotify premium last night (the student one that comes with Hulu) and nothing worked. My account still says free even though it took money out of my card  
  • Luke
  • Spotify Star
  • 470 Views
  • 3 replies
  • 0 likes
  • 470 Views
  • 3 replies
  • 0 likes

Superuser Contribution Student discount price withdrawn from me but still not verified

I applied for student discount and the amount of money withdrawn from me, but my account is still considered as "free". What should I do?

  • Newbie
  • I applied for student discount and the amount of money withdrawn from me, but my account is still considered as "free". What should I do?
  • SergioDavid
  • Roadie
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't switch to Premium student

I have recently signed up for the free 1 month trial and then signed up for the student discount. It looks like my account is eligble for it but everytime I try to activate the discount I get an errror. This has been happening for about 2 weeks now a...

  • Casual Listener
  • I have recently signed up for the free 1 month trial and then signed up for the student discount. It looks like my account is eligble for it but everytime I try to activate the discount I get an errr...
  • Peterpfankuchen
  • Casual Listener
  • 417 Views
  • 2 replies
  • 0 likes
  • 417 Views
  • 2 replies
  • 0 likes

Premium - student deal but with 3 month 0.99 offer

Can I avail of both? 0.99 for 3 months, then the 50% off rate for month 4? When I registered as student, the Redeem button was putting me on the 50% rate straight away, but I'd like the 3 month 0.99 rate, then the student rate. Possible?

  • Visitor
  •   Can I avail of both? 0.99 for 3 months, then the 50% off rate for month 4?   When I registered as student, the Redeem button was putting me on the 50% rate straight away, but I'd like ...
  • Maxim
  • Spotify Star
  • 910 Views
  • 1 replies
  • 0 likes
  • 910 Views
  • 1 replies
  • 0 likes

Solved!! Change from premium to student discount

PlanPremiumCountry ukDevice(iPhone 6 and Mac Book Pro 2013Operating SystemiOS 10 My Question or Issue I've been a premium customer for the past few years but am now a student. How do I change my account to get the stsudent discount without losing my ...

  • Casual Listener
  • Plan Premium Country  uk Device (iPhone 6 and Mac Book Pro 2013 Operating System iOS 10   My Question or Issue   I've been a premium customer for the past few years...
  • hyx6-_owaycyb
  • Casual Listener
  • 595 Views
  • 2 replies
  • 0 likes
  • 595 Views
  • 2 replies
  • 0 likes

Solved!! Getting free access to Headspace with student discount

Hey guys, I am using spotify in Germany and I am not able to get free access to Headspace premium. Spotify says on their website that I should get that. Does it only work in the UK or what is wrong?

  • Casual Listener
  • Hey guys,  I am using spotify in Germany and I am not able to get free access to Headspace premium. Spotify says on their website that I should get that. Does it only work in the UK or what is ...
  • TheShmoO
  • Newbie
  • 4884 Views
  • 6 replies
  • 0 likes
  • 4884 Views
  • 6 replies
  • 0 likes

Superuser Contribution Problema con plan universitario

Espero alguien pueda ayudarme aplique el descuento para universitarios y me llego ya el correo de confirmacion de pago y de SheerID pero no funciona mi cuenta sigue siendo free ya cerre y volvi a iniciar sesion pero no cambia a Premium ayuda a por fa...

  • Newbie
  • Espero alguien pueda ayudarme aplique el descuento para universitarios y me llego ya el correo de confirmacion de pago y de SheerID pero no funciona mi cuenta sigue siendo free ya cerre y volvi a ini...
  • SergioDavid
  • Roadie
  • 415 Views
  • 1 replies
  • 1 likes
  • Student
  • 415 Views
  • 1 replies
  • 1 likes

Superuser Contribution Ogrenci Indirimi Odeme Sorunu

Ogrenci uyeligi almak istedim ancak kart bilgilerini girdikten sonra SheerID'ye yonlendirdiginde bunun sadece universite ogrencileri icin olan bir uyelik oldugunu ogrendim. Sonrasinda ogrenci uyeligi almaktan vazgectim. Hatta SheerID'den onceki sayfa...

  • Casual Listener
  • Ogrenci uyeligi almak istedim ancak kart bilgilerini girdikten sonra SheerID'ye yonlendirdiginde bunun sadece universite ogrencileri icin olan bir uyelik oldugunu ogrendim. Sonrasinda ogrenci uyeligi...
  • SergioDavid
  • Roadie
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes