Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Problem

Premium Problem

Hello, there's a problem when I updated my premium. It says that I'm not eligible to update it through paying by mobile.

Untitled.png
Reply
1 Reply

Hi @masonxcx, thanks for coming to the Spotify Community.

Sorry to hear youโ€™re having some trouble paying for Premium at the moment. Iโ€™d recommend checking out this guide to payment problems right hereโ€Payment troubleshootingโ€ Please get back to us here if that doesnโ€™t work for you.

 

Thanks!

LukeSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts