Failure sending student documentation

[phelipe_rabay]

Hello everybody. I just tried to upgrade do student premium account, but I couldn't send my documentation because the button "choose file" was not working. The thing is: spotify already charged my credit card and it seems that I have to start all over again. I just want to send my documentation, not to fill my credit card data to be charged again. Can anybody help me?

[Maxim]

Hey @phelipe_rabay,

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.

Feel free to try it again at https://spotify.com/student 🙂