Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Premium Student

Get help verifying your Student Discount.

Start a topic

Solved!! My Student Plan changed to Premium Individual

Note: I currently use Spotify in two devices: my phone and my laptop. That's why I included both of them below. Plan Premium Student Country Dominican Republic Device Samsung Galaxy A05, Dell Latitude 7280 Operating System Android 11, Windows 11 My Q...

Casual Listener

AlejaR

Moderator

9487 Views

5 replies

0 likes

Premium for Students
  • 9487 Views
  • 5 replies
  • 0 likes

AI DJ not showing up

PlanPremiumCountrySouth Africa My Question or IssueI have been subscribed to premium student for nearly a month now and still no sign of the AI DJ. I have tried everything: deleting and reinstalling, logging out and back in, I have updated the app 3 ...

Casual Listener

standardpremiumuser

Visitor

14807 Views

10 replies

2 likes

Premium for Students
  • 14807 Views
  • 10 replies
  • 2 likes

Solved!! Premium Student Hulu Access

My Question or IssueI upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a page where they show different Disney bundles to purch...

Newbie

Azra0

Visitor

24234 Views

11 replies

1 likes

Premium for Students
  • 24234 Views
  • 11 replies
  • 1 likes

Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pdan58

Visitor

168817 Views

110 replies

148 likes

Premium for Students
  • 168817 Views
  • 110 replies
  • 148 likes

Playlists but no library?

I just started paying for a student Spotify account but before I was sharing one with a friend, she had an option for a library, versus just having a playlist option and I'm wondering why mine doesn't? Is it because I'm currently on a free trial. Wha...

Newbie

I just started paying for a student Spotify account but before I was sharing one with a friend, she had an option for a library, versus just having a playlist option and I'm wondering why mine doesn'...

chiarasibug

Newbie

450 Views

1 replies

0 likes

  • 450 Views
  • 1 replies
  • 0 likes

Retroactive discount for premium student

Hi there, I've been a Spotify premium customer for over a year. I've been paying the full price monthly, and just recently found out you offer a student discount. I was never notified about a discount and since I'm a student, I would obviously like t...

Newbie

Hi there, I've been a Spotify premium customer for over a year. I've been paying the full price monthly, and just recently found out you offer a student discount. I was never notified about a discoun...

Maxim

Spotify Star

907 Views

1 replies

0 likes

  • 907 Views
  • 1 replies
  • 0 likes

Failure sending student documentation

Hello everybody. I just tried to upgrade do student premium account, but I couldn't send my documentation because the button "choose file" was not working. The thing is: spotify already charged my credit card and it seems that I have to start all ove...

Newbie

Hello everybody. I just tried to upgrade do student premium account, but I couldn't send my documentation because the button "choose file" was not working. The thing is: spotify already charged my cr...

Maxim

Spotify Star

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

No tengo todas las funcionalidades premium

Lo que pasa es que mi cuenta tiene descuento para estudiantes y ya aparece como premium, puedo descargar la música, pero no me deja avanzar o retroceder en las canciones por que dice que debo ser premium. Ya he intentado cerrar e iniciar sesión pero ...

Newbie

Lo que pasa es que mi cuenta tiene descuento para estudiantes y ya aparece como premium, puedo descargar la música, pero no me deja avanzar o retroceder en las canciones por que dice que debo ser pre...

311 Views

0 replies

0 likes

  • 311 Views
  • 0 replies
  • 0 likes

Superuser Contribution TWICE TIME PAYMENT FOR STUDENT ACCOUNT

I write my credit card information and press next. They took money. After that I was retirected to sheerid. When I was approve that I am a student I took a mail. The page that I redirected is same payment page. I write my credit card information and ...

Newbie

I write my credit card information and press next. They took money. After that I was retirected to sheerid. When I was approve that I am a student I took a mail. The page that I redirected is same pa...

Alfredo

Roadie

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount

I am currently enrolled at a college and it is saying that i am not verifed as a student when I am enrolled.How can I get the discount?

Newbie

I am currently enrolled at a college and it is saying that i am not verifed as a student when I am enrolled. How can I get the discount?

Alfredo

Roadie

547 Views

1 replies

0 likes

  • 547 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong Email used for sign up

During the sign up process for spotify student premium I accidentally put in the wrong school email during the SheerID verification process, now when i try and sign up again with the right email it says' you have already redeemed this offer' when I d...

Newbie

During the sign up process for spotify student premium I accidentally put in the wrong school email during the SheerID verification process, now when i try and sign up again with the right email it s...

Alfredo

Roadie

612 Views

1 replies

0 likes

  • 612 Views
  • 1 replies
  • 0 likes

Student discount not applied(solved)

Nvm solved the problem-spotify should really have a feature to delete posts

Newbie

Nvm solved the problem -spotify should really have a feature to delete posts

351 Views

0 replies

0 likes

  • 351 Views
  • 0 replies
  • 0 likes

Plano de estudante descontado do cartão, sem acesso ao plano Discounted student plan, not acess

Português/Brasil: Por favor me ajudeeeeem!!! Solicitei o desconto para estudante, no qual foi cobrado imediatamente no cartão. Porém, somente após confirmar e ser descontado o valor no cartão, apareceu para verificar na "lista" se a instituição no qu...

Newbie

Português/Brasil: Por favor me ajudeeeeem!!!  Solicitei o desconto para estudante, no qual foi cobrado imediatamente no cartão. Porém, somente após confirmar e ser descontado o valor no cartão, ...

jadeportez

Newbie

616 Views

1 replies

0 likes

Student Plan cancel
  • 616 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago por adelantado

Puedo pagar 6 meses por adelantado con tarjeta en el plan para universitarios??

Newbie

Puedo pagar 6 meses por adelantado con tarjeta en el plan para universitarios??

MonicaM_Bogota

Roadie

4827 Views

1 replies

0 likes

  • 4827 Views
  • 1 replies
  • 0 likes

Problema Plan para Estudiantes

Hola, tengo un problema, hice mi suscripción a el plan para estudiantes el 31 de julio, se hizo el cargo a mi tarjeta y ya pasaron más de dos semanas y sigo teniendo Spotify Free. No sé qué hacer para arreglar el problema porque si se cobró el dinero...

Newbie

Hola, tengo un problema, hice mi suscripción a el plan para estudiantes el 31 de julio, se hizo el cargo a mi tarjeta y ya pasaron más de dos semanas y sigo teniendo Spotify Free. No sé qué hacer par...

313 Views

0 replies

0 likes

  • 313 Views
  • 0 replies
  • 0 likes

I try get an student account but...

I cancelled it when i see we must get student documents, but spotify take 6,99 TRY from my credit card. But it was said "We don't took money from credit card yet.". Now, I don't have a premium, also i haven't a 6,99. What should i do?

Newbie

I cancelled it when i see we must get student documents, but spotify take 6,99 TRY from my credit card. But it was said "We don't took money from credit card yet.". Now, I don't have a premium, also ...

Maxim

Spotify Star

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

Accidentally made 2 premium payments, help me cancel

Yesterday, I tried to buy student discounted premium subscription. I tried 2 times to upload my document and on first one I had an error. So I assumed It did not work and tried second time, It worked. I waited for confirmation e-mail but I had an e-m...

Newbie

Yesterday, I tried to buy student discounted premium subscription. I tried 2 times to upload my document and on first one I had an error. So I assumed It did not work and tried second time, It worked...

610 Views

0 replies

0 likes

  • 610 Views
  • 0 replies
  • 0 likes

Paid for student account but not working

Hi,I entered my card info and it charged me the 4.99 but my browser refreshed and I didn't get to finish typing my school info and such. What happens now? I've been charged but don't have premium, and I can't charge it againThanks

Newbie

Hi, I entered my card info and it charged me the 4.99 but my browser refreshed and I didn't get to finish typing my school info and such. What happens now? I've been charged but don't have premium, ...

Jacob

Community Legend

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes

Problema con suscripcion para estudiantes

Mi problema radica en que intentaba suscribirme a premium para estudiantes, no obstante fui a la página para poder de sheer-id para completar el registro, pero no sabia los requerimientos de constar que estudio. Luego cerré la página viendo los reque...

Casual Listener

Mi problema radica en que intentaba suscribirme a premium para estudiantes, no obstante fui a la página para poder de sheer-id para completar el registro, pero no sabia los requerimientos de constar ...

620 Views

0 replies

0 likes

  • 620 Views
  • 0 replies
  • 0 likes

Cannot register for Student discount

Hi, I have used my personal email id to sign up for Spotify.But i am a student and want to register for premium and apply for student discount.However when i enter my first and last name and the name of my school it does not allow me to go forward an...

Newbie

Hi,   I have used my personal email id to sign up for Spotify. But i am a student and want to register for premium and apply for student discount. However when i enter my first and last name...

578 Views

0 replies

0 likes

  • 578 Views
  • 0 replies
  • 0 likes

Superuser Contribution Error

Tengo spotify premium para estudiantes pero no me deja cambiar de canción y sale que descubrí una función del premium pero se supone que si lo tengo. No sé qué hacer.

Newbie

Tengo spotify premium para estudiantes pero no me deja cambiar de canción y sale que descubrí una función del premium pero se supone que si lo tengo. No sé qué hacer.

MonicaM_Bogota

Roadie

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

School listed but not accepted

I was trying to get the student discount and when filling out the form my school is listed but it won't let me use it. when I did is manually is said my school isn't eligible. If my school isn't eligible then why is it listed??? My school Is Pima Com...

Newbie

I was trying to get the student discount and when filling out the form my school is listed but it won't let me use it. when I did is manually is said my school isn't eligible. If my school isn't...

345 Views

0 replies

0 likes

  • 345 Views
  • 0 replies
  • 0 likes

Superuser Contribution Paid for student account but not working

Hi, I've paid 4,99 for the student's premium accont. But my account is still in free mode, they took 4,99 from my bank account but still no work, why?Thanks

Newbie

Hi, I've paid 4,99 for the student's premium accont. But my account is still in free mode, they took 4,99 from my bank account but still no work, why? Thanks

MonicaM_Bogota

Roadie

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

Accidently brought the student premium

Hey there i was wondering can i get a refund of 7.50 for purchasing the student premium instead of the normal one cause im not a student

Newbie

Hey there i was wondering can i get a refund of 7.50 for purchasing the student premium instead of the normal one cause im not a student

Maxim

Spotify Star

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes