Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Forum Posts

Solved!! Premium Student: stuck on verified page

Hi all! So I currently have the Premium Family plan and wanted to switch back to premium student. However whenever I press the "get started" button it just says that I'm verified and gives me the date and then there's no way to advance past this. The...

  • Casual Listener
  • Joan
  • Moderator
  • 34386 Views
  • 45 replies
  • 5 likes
  • Premium for Students
  • 34386 Views
  • 45 replies
  • 5 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • nguyenminh
  • Newbie
  • 17081 Views
  • 9 replies
  • 0 likes
  • Premium for Students
  • 17081 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Student Discount Payment in Turkey

Hello! I'm an university student from Turkey.My account is already premium and I've tried to take the student discount and gave my student and my credit card informations to spotify and I did this while I was log in my normal premium account. But the...

  • Casual Listener
  • Hello!   I'm an university student from Turkey. My account is already premium and I've tried to take the student discount and gave my student and my credit card informations to spotify a...
  • MaryS
  • Roadie
  • 308 Views
  • 2 replies
  • 0 likes
  • 308 Views
  • 2 replies
  • 0 likes

Solved!! Problems with the students promo

Hello to everyone, i paid for the student promotion, but not being my university on the list, i asked for it to be added, but in the meantime I was charged $ 4.99 but i did not have the premium features. Can someone help me?

  • Casual Listener
  • Hello to everyone, i paid for the student promotion, but not being my university on the list, i asked for it to be added, but in the meantime I was charged $ 4.99 but i did not have the premium featu...
  • Tom
  • Community Legend
  • 446 Views
  • 7 replies
  • 0 likes
  • 446 Views
  • 7 replies
  • 0 likes

Solved!! How to change plan?

How do I swap my premium spotify plan for the spotify student

  • Casual Listener
  • How do I swap my premium spotify plan for the spotify student
  • Maxim
  • Spotify Star
  • 1440 Views
  • 3 replies
  • 0 likes
  • 1440 Views
  • 3 replies
  • 0 likes

Student discount only available for CC holders?

Hey, It seems that I can only apply for a student discount if I have a CC? I paid my regular subscription with PayPal, which you don't need a CC for. Is there any way I can transform my subscription to a student subscription?

  • Newbie
  • Hey,   It seems that I can only apply for a student discount if I have a CC? I paid my regular subscription with PayPal, which you don't need a CC for. Is there any way I can transform my subs...
  • Maxim
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Spotify Estudiantes

Ya he sido verificado como estudiante, sin embargo al colocar "complete purchase" me aparece "ya canjeaste el código para esta oferta" y sigo sin tener premium y el descuento de mi tarjeta ya ha sido efectuado.. por favor una solución ya he intentado...

  • Casual Listener
  • Ya he sido verificado como estudiante, sin embargo al colocar "complete purchase" me aparece "ya canjeaste el código para esta oferta" y sigo sin tener premium y el descuento de mi tarjeta ya ha sido...
  • MattSuda
  • Spotify Star
  • 8367 Views
  • 1 replies
  • 4 likes
  • 8367 Views
  • 1 replies
  • 4 likes

Student Discount: charged for it but not functional

Hello there,I was trying to switch my free account to the student discount and my bank account shows that I have been charged for the services already even though I haven't submitted any informations about my college yet. Nothing changed on my Spotif...

  • Newbie
  • Hello there, I was trying to switch my free account to the student discount and my bank account shows that I have been charged for the services already even though I haven't submitted any informatio...
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

I am a student but you did't confirm this! (Turkey)

I am a student in Turkey, Istanbul University. I sent my e-documents with sign from school but it is not be confirm! What can i do for accept? It is so bad! I am a student but you say not!

  • Casual Listener
  • I am a student in Turkey, Istanbul University. I sent my e-documents with sign from school but it is not be confirm! What can i do for accept? It is so bad! I am a student but you say not!
  • MattSuda
  • Spotify Star
  • 254 Views
  • 3 replies
  • 0 likes
  • 254 Views
  • 3 replies
  • 0 likes

Solved!! Desconto estudante.

Gente eu estou tentando fazer o cadastro como estudante, mas já fui recusado 2 vezes. Meus comprovantes estão de acordo, com exceção de que devido as greves da rede ferderal, estamos no ano letivo 2016.2, nesse primeiro semestre de 2017. Talvez por i...

  • Newbie
  • Gente eu estou tentando fazer o cadastro como estudante, mas já fui recusado 2 vezes. Meus comprovantes estão de acordo, com exceção de que devido as greves da rede ferderal, estamos no ano letivo 20...
  • MattSuda
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Solved!! My Premium for students is not working

Hi!!So, I received an email from spotify telling me that I have been verified as a student. There's an option for complete my purchase, but everytime I clicked on it, I need to put on my personal information again and then they send me to another pag...

  • Casual Listener
  • Hi!! So, I received an email from spotify telling me that I have been verified as a student. There's an option for complete my purchase, but everytime I clicked on it, I need to put on my personal i...
  • MattSuda
  • Spotify Star
  • 236 Views
  • 3 replies
  • 0 likes
  • 236 Views
  • 3 replies
  • 0 likes

Superuser Contribution I'm confirmed as a student. My premium subscription did not start even though I received two payment

Hello there.I applied for Spotify student membership last night. I just received an email saying that the application was accepted. When I clicked on the link that was posted, I paid 2 times as my premium membership did not start. I add the receipts ...

  • Casual Listener
  • Hello there. I applied for Spotify student membership last night. I just received an email saying that the application was accepted. When I clicked on the link that was posted, I paid 2 times as my ...
  • canerkilic
  • Casual Listener
  • 293 Views
  • 4 replies
  • 0 likes
  • 293 Views
  • 4 replies
  • 0 likes

Overpaid for student premium for one month

Hi I have just checked my statement and realised that I paid £9.99, instead of £4.99 in April for my student premium account. Please could I have a refund/ credit on my account. Thanks Nina

  • Newbie
  • Hi   I have just checked my statement and realised that I paid £9.99, instead of £4.99 in April for my student premium account. Please could I have a refund/ credit on my account.   Tha...
  • Tom
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Solved!! Switch from premium to student account

Hello! I have an account premium for a year and now I'm trying to take advantage from the student discount (great idea) but I don't know how to switch my account from normal-premium to student-premium: do I have to insert again my payment details eve...

  • Regular
  • ...s the one that said me to insert my payment, but i read that you just need to sign up to the site "spotify.com/students" for an automatic change of the rate. Thanks for the attention.     
  • Tom
  • Community Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Worldwide Student Discount

I bought the students discount (that was lounched recently here in Brazil), 3 or 4 days ago, the app that confirm my university already checked it and confirmed my identity, and I still haven't recived the premium. What should I do? The payment has a...

  • Newbie
  • I bought the students discount (that was lounched recently here in Brazil), 3 or 4 days ago, the app that confirm my university already checked it and confirmed my identity, and I still haven't r...
  • Tom
  • Community Legend
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

student discount

hey im trying to switch my regular payment to the student payment for premium but theres no paypal option ?? my regular payment goes through paypal

  • Casual Listener
  • hey im trying to switch my regular payment to the student payment for premium but theres no paypal option ?? my regular payment goes through paypal
  • kejt_
  • Community Legend
  • 197 Views
  • 3 replies
  • 0 likes
  • 197 Views
  • 3 replies
  • 0 likes

I paid for students discount and the apps stop working

I paid a few minutes ago and the app said it something was wrong with the payment... Stopped working when i was putting on my school information... I'm​ scared if the page took my money funds on my card...

  • Newbie
  • I paid a few minutes ago and the app said it something was wrong with the payment... Stopped working when i was putting on my school information... I'm​ scared if the page took my money funds on my c...
  • KatesHere
  • Community Legend
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

I am a student but i cant get premium because of maestro and i couldnt use student discount

Hi . I am from Turkey. I am using bank card which is maestro.You know its an offer for students so i want to use it. Howewer,website give an error *Please enter available cards number.I dont want to send gift to me because if i do it i wont benefit t...

  • Newbie
  • Hi . I am from Turkey. I am using bank card which is maestro.You know its an offer for students so i want to use it. Howewer,website give an error *Please enter available cards number.I dont want t...
  • Sebasty
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Won't let me sign up for a Studentaccount

I'm a second year student at the Hanze University for applied since in the Netherlands. Unfortunately this isn't confirmed by Spotify (I sended a copie of my class schedule and the confirmation paper that I'm a student at that university). Is there a...

  • Newbie
  • I'm a second year student at the Hanze University for applied since in the Netherlands. Unfortunately this isn't confirmed by Spotify (I sended a copie of my class schedule and the confirmation paper...
  • MattSuda
  • Spotify Star
  • 1418 Views
  • 1 replies
  • 0 likes
  • 1418 Views
  • 1 replies
  • 0 likes

regarding student offer

I have applied for college student offer, and i have checked that i paid 3 month fee alrdy, however, the sheerID did not ask me to upload any documents needed and my account has not upgraded to premium yet, may i know y?

  • Newbie
  • I have applied for college student offer, and i have checked that i paid 3 month fee alrdy, however, the sheerID did not ask me to upload any documents needed and my account has not upgraded to premi...
  • MattSuda
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Descuento para estudiantes

Buenas! El descuento para estudiantes sirve solo para universidad? Es que yo estoy en el instituto y trabajo también, pero no puedo poner ninguna opción de instituto.

  • Newbie
  • Buenas! El descuento para estudiantes sirve solo para universidad? Es que yo estoy en el instituto y trabajo también, pero no puedo poner ninguna opción de instituto.
  • MattSuda
  • Spotify Star
  • 521 Views
  • 1 replies
  • 0 likes
  • 521 Views
  • 1 replies
  • 0 likes

Studentenkorting op bestaand Premium account

Hey Spotify, Ik heb al een paar jaar een premium account. Als ik me aanmeldt voor de actie met studentenkorting (met creditcard, aangezien mijn account wordt betaald met m'n bankpas), wordt dat dan automatisch omgezet? Zodat ik niet 9,99 én 4,99 beta...

  • Newbie
  • Hey Spotify,   Ik heb al een paar jaar een premium account. Als ik me aanmeldt voor de actie met studentenkorting (met creditcard, aangezien mijn account wordt betaald met m'n bankpas), wordt ...
  • MattSuda
  • Spotify Star
  • 7092 Views
  • 1 replies
  • 0 likes
  • 7092 Views
  • 1 replies
  • 0 likes