PAYMENT STUDENT DISCOUNT

[MCSALUDO]

I ENTERED MY CARD INFORMATION TO SEE IF MY UNIVERITY WAS INCLUDED IN THE LIST FOR THE STUDENT DISCOUNT. BUT THEY CHARGED ME EVENTHOUGH I DIDN'T FINISH COMPLETING MY PERSONAL INFORMATION. AS I SAW MY UNIVERITY WASN'T INCLUDED FOR THE DISCOUNT AND EXIT THE PAGE I SAW THEY CHARGE ME THE 4.99 EUROS, BUT STILL DON'T HAVE THE PREMIUM SUSCRIPTION. IT IS POSIBLE TO GET A REFUND?

[zapatosqui]

that exactly happened to me 10 min ago, I need my refound now

[Alfredo]

Hey @MCSALUDO & @zapatosqui!

Thanks for reaching out to the community.

Sometimes when you enter your payment details, the money is drafted and remains as pending for the discount to be validated.

Since you didn't complete the student validation process, the payment should remain as pending, and will go back to your bank account soon.

You can find more info on failed Spotify payments here. Also, you can contact your bank for more details on these pending transactions.

Cheers.