Premium student

[Iosardina]

Buongiorno, 

Ho l’abbonamento per studenti, rinnovato il mese scorso (16/10) dato che era scaduto l’anno. Nonostante io avessi fatto tutti i passaggi di conferma, ieri sera mi è arrivato il pagamento di 9,9€. Sono ritornata nella mail e ho ripremuto sull’opzione di conferma, ma mi dice semplicemente, di nuovo, che il piano sarà attivo fino al 16/10/23. Come posso riavere i soldi indietro?

[Lyubka]

Hey @Iosardina,

Thanks for reaching out here in the Community. We hope you don't mind us answering in English as this is the official language of the forum.

By saying that you got charged 9,99 for a Student subscription, you got us thinking that you might have not successfully completed your verification process. Can you please go to your e-mail and look for a confirmation email? Make sure to check your Inbox and Spam folders as well. 

If you've already received e-mail that you've been verified you need to change your plan following the steps in that e-mail. You can always check if the discount has been applied on your Account page under Your plan.

If you'd like to get a refund, you can take a look at this page to see what you can do.

Hope this helps. Let us know if there is anything else we can help you with.