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Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

134262 Views

98 replies

137 likes

Premium for Students
  • 134262 Views
  • 98 replies
  • 137 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31505 Views

19 replies

1 likes

Premium for Students
  • 31505 Views
  • 19 replies
  • 1 likes

Change from Student(4,99) to (9,99)

It realy sucks that my Acc changed from Student zu Premium. I am still studiing and i didn´t get any information about that. I payed now 9,99€ for 4 Month instead of 4,99€ for f*cking no reason. How can i get my money back?

Visitor

It realy sucks that my Acc changed from Student zu Premium. I am still studiing and i didn´t get any information about that. I payed now 9,99€ for 4 Month instead of 4,99€ for f*cking no reason.&nbsp...

Maxim

Spotify Star

546 Views

1 replies

0 likes

Premium for Students
  • 546 Views
  • 1 replies
  • 0 likes

Superuser Contribution Country's phone code is still not supported

PlanStudent premium CountryIraqDeviceiPhone 13Operating SystemIOS 15.4.1 My Question or IssueHi, I'm having an issue with verification in SheerID. It says that my country's code is not supported. I live in Iraq, and I tried in incognito and even chan...

Visitor

  Plan Student premium  Country Iraq Device iPhone 13 Operating System IOS 15.4.1   My Question or Issue Hi, I'm having an issue with verification in SheerID. It says that m...

Dian

Spotify Legend

1011 Views

3 replies

1 likes

Premium for Students
  • 1011 Views
  • 3 replies
  • 1 likes

Superuser Contribution I've been charged twice for my Premium account

Hello, If you reach my receipts, you will see that I've been charged twice for the premium account (02nd May).One time when I did my student subscription, and another time today (12th May), when I also saw the receipt and the value processed in my ac...

Visitor

Hello,  If you reach my receipts, you will see that I've been charged twice for the premium account (02nd May). One time when I did my student subscription, and another time today (12th May), ...

Jeremy

Spotify Legend

501 Views

1 replies

0 likes

Premium for Students
  • 501 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment premium student

Hello,The past months I've paid €9,99 p.m. even though I verified I'm a student and took the next step to activate it. Talked to someone who works at Spotify at the helpdesk. I could get the last month fully paid back (€9,99), but he couldn't do anyt...

Newbie

Hello, The past months I've paid €9,99 p.m. even though I verified I'm a student and took the next step to activate it. Talked to someone who works at Spotify at the helpdesk. I could get the last m...

Dian

Spotify Legend

575 Views

1 replies

0 likes

Premium for Students
  • 575 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment Issue

PlanFree/PremiumCountryIndiaDeviceSamsung A21sOperating SystemWindows 10 While entering the cards details for Student premium account I am facing issue that says "Oops! Something went wrong, please try again." and I have try it multiple times.Please ...

Newbie

  Plan Free/Premium Country India Device Samsung A21s Operating System Windows 10   While entering the cards details for Student premium account I am facing issue that says "Oops!...

Alex

Spotify Legend

548 Views

1 replies

0 likes

Premium for Students
  • 548 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment issue

PlanPremium studentCountryArgentinaDeviceSamsung Galaxy A21SOperating SystemAndroid My Question or IssueHello, I have a Premium student account, which was suspended because apparently the payment cannot be processed, without any further explanation. ...

Newbie

Plan Premium student Country Argentina Device Samsung Galaxy A21S Operating System Android   My Question or Issue Hello,   I have a Premium student account, which was suspende...

Dian

Spotify Legend

404 Views

1 replies

0 likes

Premium for Students
  • 404 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium to Premium Student

My Question or IssueHi,When I go to re-verify my student status for the 'Student Premium' subscription it asks me to make a new payment of £4.99. However, I've just paid the £9.99 subscription for the month for the 'Premium' subsciption. Can you advi...

Visitor

My Question or Issue Hi, When I go to re-verify my student status for the 'Student Premium' subscription it asks me to make a new payment of £4.99. However, I've just paid the £9.99 subscription fo...

Dian

Spotify Legend

500 Views

1 replies

0 likes

Premium for Students
  • 500 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble changing from premium to student plan

PlanPremiumCountrySpainDevice(iPhone XR)Operating System(iOS 15.4.1) My Question or IssueI was verified for the student plan, but when I click in the link that was sent to my email a message appears saying: “We couldn’t find the page you were looking...

Newbie

  Plan Premium Country Spain Device (iPhone XR) Operating System (iOS 15.4.1)   My Question or Issue I was verified for the student plan, but when I click in the link that was se...

Kiril

Moderator

528 Views

1 replies

0 likes

Premium for Students
  • 528 Views
  • 1 replies
  • 0 likes

Regional issue

Plan; PremiumCountry; Japan DeviceiPhone 12ProMaxOperating SystemiOS 15My Question or Issue I currently live in Japan, and for collage I am going to study in the US. My account region is set to Japan, and on the SheedID page I cannot find USA as a re...

Newbie

Plan; Premium Country; Japan   Device iPhone 12ProMax Operating System iOS 15 My Question or Issue   I currently live in Japan, and for collage I am going to study in the US. ...

Maxim

Spotify Star

363 Views

1 replies

0 likes

Premium for Students
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution SheerID said I "redeemed my offer" but I did not

Country: FranceDevice: Samsung S20 Hello, I wanted to subscribe to Spotify Premium for Students. So I verified my school through SheerID; I only communicated my surname, first name, email, name of university and telephone number. After certifying my ...

Newbie

Country: France Device: Samsung S20   Hello, I wanted to subscribe to Spotify Premium for Students. So I verified my school through SheerID; I only communicated my surname, first name, e...

Elena

Moderator

1940 Views

1 replies

0 likes

Premium for Students
  • 1940 Views
  • 1 replies
  • 0 likes

Superuser Contribution pay

helloPlanPremium studentCountrybrazilDevicenotebook dellOperating SystemWindows 10 My Question or IssueI put all my debit card numbers from my savings account, but it failed and told me to try another card.coloquei todos os numeros do meu cartao de d...

Visitor

hello Plan Premium student Country brazil Device notebook dell Operating System Windows 10   My Question or Issue I put all my debit card numbers from my savings account, but it faile...

Yordan

Moderator

393 Views

1 replies

0 likes

Premium for Students
  • 393 Views
  • 1 replies
  • 0 likes

Student discount difference

Hi there, I was wondering if the difference in monthly cost gets rolled over to my student debt (HECS debt) where I live or if it is just outright $5.99 per month for me and I don't have to pay any extra in the future.

Visitor

Hi there,   I was wondering if the difference in monthly cost gets rolled over to my student debt (HECS debt) where I live or if it is just outright $5.99 per month for me and I don't have to ...

Maxim

Spotify Star

308 Views

1 replies

0 likes

Premium for Students
  • 308 Views
  • 1 replies
  • 0 likes

Student Premium/ Family Plan switch

I'm currently on my family's premium subscription, but as I'm a college student I want to switch to Student Prime. I've gotten verified, but when I try to activate it, I get a "Sorry, you are not eligible for that plan. Here are some other ways to ge...

Visitor

I'm currently on my family's premium subscription, but as I'm a college student I want to switch to Student Prime. I've gotten verified, but when I try to activate it, I get a "Sorry, you are not eli...

Maxim

Spotify Star

392 Views

1 replies

0 likes

Premium for Students
  • 392 Views
  • 1 replies
  • 0 likes

why did my student account cancel without alerting me after only one month?

I signed up for a student premium account last month and the website confirmed it had gone through with no problems. That first payment went through at the student price. This month though I was billed the full premium expense and had to change it ba...

Newbie

I signed up for a student premium account last month and the website confirmed it had gone through with no problems. That first payment went through at the student price. This month though I was bill...

Maxim

Spotify Star

518 Views

1 replies

1 likes

  • 518 Views
  • 1 replies
  • 1 likes

I've verified my student info on the wrong spotify account

I was redoing my student premium and did not realize it was logged into my sister's spotify. So now it won't let me verify it on my account. How to I remove my student info off of my sister's account so I can verify it on mine?

Visitor

I was redoing my student premium and did not realize it was logged into my sister's spotify. So now it won't let me verify it on my account. How to I remove my student info off of my sister's account...

Maxim

Spotify Star

432 Views

1 replies

0 likes

  • 432 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deactivating student premium hulu

I'm trying to deactivate my Spotify student Hulu plan so I can upgrade to no ads separately, but when I go to the help page it just says to press "deactivate Hulu" on the "your services" page. I can't seem to find that button anywhere on my page.

Visitor

I'm trying to deactivate my Spotify student Hulu plan so I can upgrade to no ads separately, but when I go to the help page it just says to press "deactivate Hulu" on the "your services" page. I can'...

Yordan

Moderator

484 Views

1 replies

0 likes

  • 484 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bom Dia, cancelaram meu plano Premium Universitario quero voltar a ter.

Até o mes passado eu tinha o plano universitario em débito automatico mas infelizmente vi que nao foi débitado por falta de valor na conta, pois esqueci de atualizar a conta para descontar esse mes, e assim minha assinatura foi cancelada e estou tent...

Visitor

Até o mes passado eu tinha o plano universitario em débito automatico mas infelizmente vi que nao foi débitado por falta de valor na conta, pois esqueci de atualizar a conta para descontar esse mes, ...

Elena

Moderator

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes

Superuser Contribution i can't renew my student discount

i got an email telling me to renew my student discount but when i click the link there's nothing to click to renew, only a button saying "back to music". it expires in a month and i'm still a student at the same university as last year, just taking a...

Visitor

i got an email telling me to renew my student discount but when i click the link there's nothing to click to renew, only a button saying "back to music". it expires in a month and i'm still a student...

Jeremy

Spotify Legend

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution Limit on downloaded songs

I am trying to download songs for offline listening , but the download status is stuck on 80%. Is there a limit to the number of songs I can have on my android phone ?

Visitor

I am trying to download songs for offline listening , but the download status is stuck on 80%. Is there a limit to the number of songs I can have on my android phone ?

Alex

Spotify Legend

727 Views

1 replies

0 likes

  • 727 Views
  • 1 replies
  • 0 likes