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Please see below the most popular frequently asked questions.

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Ongoing Issues

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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • rdeluva7
  • Visitor
  • 22616 Views
  • 17 replies
  • 0 likes
  • Premium for Students
  • 22616 Views
  • 17 replies
  • 0 likes

Superuser Contribution SheerID problems

PlanFreeCountryAustralia DeviceiPhone 6 PlusOperating SystemiOS 12 My Question or Issue When I am verifying for Student Discount,I inserted my Australian phone number,started with “0405” (VODA AU). And then there pops out “phone number‘s country code...

  • Newbie
  • Plan Free Country Australia   Device iPhone 6 Plus Operating System iOS 12   My Question or Issue  When I am verifying for Student Discount,I inserted my Australian phone nu...
  • CarlosE
  • Moderator
  • 879 Views
  • 3 replies
  • 2 likes
  • Student
  • 879 Views
  • 3 replies
  • 2 likes

Superuser Contribution Student Discount No Longer Works

PlanPremiumCountryScotlandDeviceiPhone XR My Question or IssueI've been having an issue with my Spotify student discount. I have had Spotify since November 2017, I then activated my student discount in March 2018. I got a notification in November of ...

  • Casual Listener
  • Plan Premium Country Scotland Device iPhone XR   My Question or Issue I've been having an issue with my Spotify student discount. I have had Spotify since November 2017, I then activated...
  • Jeremy
  • Spotify Legend
  • 736 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 736 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Premium for a teenager

Hi, I'm a student in Turkey; going to a middle school. Can i use the adventages of Premium for Students? At: home --> help, it says i need to go a university. Btw, im 8th grade.

  • Visitor
  • Hi, I'm a student in Turkey; going to a middle school. Can i use the adventages of Premium for Students?  At: home --> help, it says i need to go a university.   Btw, i...
  • Ver
  • Spotify Legend
  • 3112 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 3112 Views
  • 3 replies
  • 0 likes

Superuser Contribution Stuck on verification page

PlanCurrently Free/ Trying to start Premium StudentCountryCanada DevicePCOperating SystemUbuntu and Windows 10(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I've r...

AlFa916_0-1636122175495.png
  • Regular
  • Plan Currently Free/ Trying to start Premium Student Country Canada   Device PC Operating System Ubuntu and Windows 10 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating Sys...
  • Jiaqi
  • Casual Listener
  • 1162 Views
  • 12 replies
  • 0 likes
  • Premium for Students
  • 1162 Views
  • 12 replies
  • 0 likes

Premium for Study Abroad Students

Hello, I am trying to activate a student subscription while studying abroad. I am from the US, so I have an American card, but my country is set on UK, since that's where I'm studying. When I try to make my payment, I get an error message saying my p...

  • Newbie
  • Hello, I am trying to activate a student subscription while studying abroad. I am from the US, so I have an American card, but my country is set on UK, since that's where I'm studying. When I try to ...
  • Maxim
  • Spotify Star
  • 501 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 501 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student premium abroad

PlanFreeCountryFinland/MexicoDeviceiPhone 12plusOperating SystemiOS 14 My Question or IssueI study and live officially in Finland and I had gotten a student premium. I left for exchange to Mexico in August and I forgot my bank card home which meant t...

  • Newbie
  • Plan Free Country Finland/Mexico Device iPhone 12plus Operating System iOS 14   My Question or Issue I study and live officially in Finland and I had gotten a student premium. I left f...
  • MafeG
  • Spotify Legend
  • 491 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 491 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to redirect and resubscribe after paying for Student Plan

Plan - Student Plan of Rs. 59Free/Premium - PremiumCountry - India My Question or Issue My account has a verified student status till 24/02/2022 however due to recurring payments in India, I have to pay for Spotify every month but when I tried paying...

  • Casual Listener
  •       Plan - Student Plan of Rs. 59 Free/Premium - Premium Country - India     My Question or Issue   My account has a verified student status till 24/02/2022 ...
  • LakshayNagpal
  • Casual Listener
  • 1262 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 1262 Views
  • 2 replies
  • 0 likes

Superuser Contribution Student Account

CountryCanadaDeviceiPhone 11Operating System(iOS 15.1) My Question or IssueI changed my plan back to a student account last month when I noticed it charged me 11.29. I didn’t know every year you have to confirm that your a student to continue with th...

  • Newbie
  •   Country Canada Device iPhone 11 Operating System (iOS 15.1)    My Question or Issue I changed my plan back to a student account last month when I noticed it charged me 11.29...
  • Jeremy
  • Spotify Legend
  • 583 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 583 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play any podcasts on ipad pro or android, I've reinstalled many times

PlanPremiumCountryCzech republicDeviceiPad pro, OnePlus 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOn both of my devices I can't play any podcasts, when I search for them nothing shows up and if I can it just does no...

  • Newbie
  • Plan Premium Country Czech republic Device iPad pro, OnePlus 6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue On both of my devices I can't play a...
  • Jeremy
  • Spotify Legend
  • 380 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 380 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stuck on "You're verified" page

 Hi, so I just got verified by Sheer-ID and I have been trying to subscribe to premium. However, when I select the student plan, it sends me to this page in the photo attached. I tried it on multiple devices and I even tried going on incognito mode t...

E6BE69A1-7D0D-4BA3-8CF6-30CFDAD4AC25.png
  • Casual Listener
  •   Hi, so I just got verified by Sheer-ID and I have been trying to subscribe to premium. However, when I select the student plan, it sends me to this page in the photo attached. I tried it on multip...
  • Ver
  • Spotify Legend
  • 667 Views
  • 6 replies
  • 0 likes
  • Premium for Students
  • 667 Views
  • 6 replies
  • 0 likes

Superuser Contribution Cannot login in my university site

PlanPremium StudentCountryBrazil The student site the autenticator redirects me is not the student one. My student email cannot login in this site because it's only for professors and administrators, I even contected the university IT department and ...

  • Casual Listener
  • Plan Premium Student Country Brazil   The student site the autenticator redirects me is not the student one. My student email cannot login in this site because it's only for professors and ...
  • Ver
  • Spotify Legend
  • 1173 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 1173 Views
  • 3 replies
  • 0 likes

Superuser Contribution Student Premium

USA DeviceiPhone 11 ProI was paying for Student Premium since I started, however it got switched without my permission to regular Premium. I tried to change my plan, but it said that my student credentials were already being used on another account. ...

  • Newbie
  • USA   Device iPhone 11 Pro I was paying for Student Premium since I started, however it got switched without my permission to regular Premium. I tried to change my plan, but it said that my ...
  • Eni
  • Moderator
  • 843 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 843 Views
  • 1 replies
  • 0 likes

Superuser Contribution Refund of £14.99

I would like a refund please of £14.99. I have had a student premium account with Spotify ever since I started college, which was 2 years ago. I have always had £5.99 taken out my account every month, yet this month they took out £14.99 which they ha...

  • Casual Listener
  • I would like a refund please of £14.99. I have had a student premium account with Spotify ever since I started college, which was 2 years ago. I have always had £5.99 taken out my account every month...
  • Ver
  • Spotify Legend
  • 1257 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 1257 Views
  • 3 replies
  • 0 likes

Superuser Contribution Student Premium Account already redeemed?

PlanPremiumCountryCanadaDeviceiPhone 6sOperating SystemWindows 10 My Question or IssueI am a student but my plan is set to normal premium at the moment and when I try to change to the student account, after filling out the correct information, it say...

  • Newbie
  •   Plan Premium Country Canada Device iPhone 6s Operating System Windows 10   My Question or Issue I am a student but my plan is set to normal premium at the moment and when I try...
  • Jeremy
  • Spotify Legend
  • 837 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 837 Views
  • 1 replies
  • 0 likes

Superuser Contribution The country of my college is not showing up when I try to register for a student account

PlanPremiumCountryJapan (studying in the US) My Question or IssueI am originally from Japan, and thus I have a Japanese Spotify account, but I currently studying in the US for college. I recently tried to switch my account to the Student Premium plan...

  • Newbie
  • Plan Premium Country Japan (studying in the US)   My Question or Issue I am originally from Japan, and thus I have a Japanese Spotify account, but I currently studying in the US for colleg...
  • Alex
  • Spotify Legend
  • 1834 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1834 Views
  • 1 replies
  • 0 likes

Solved!! Can I apply the student plan when I'm in an ONLINE master's program?

Hi! I'm in Japan but am a student of OMSCS (Online Master of Science in Computer Science), Georgia Institute of Technology.Since OMSCS is an authorized master's program, I'd like to apply to the student plan. However, SheerID didn't let me select the...

  • Casual Listener
  • Hi!   I'm in Japan but am a student of OMSCS (Online Master of Science in Computer Science), Georgia Institute of Technology. Since OMSCS is an authorized master's program, I'd like to apply ...
  • haltaro
  • Casual Listener
  • 1127 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 1127 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Community] Adding more colleges and universities to the student plan

Adding more colleges and universities so that more are "eligible". My sister who has just enrolled into college has been very anxious because its a big step for her, i suggested using headspace because it has helped me in the past. So we sat down tog...

  • Newbie
  • Adding more colleges and universities so that more are "eligible". My sister who has just enrolled into college has been very anxious because its a big step for her, i suggested using headspace becau...
  • Jeremy
  • Spotify Legend
  • 743 Views
  • 1 replies
  • 1 likes
  • 743 Views
  • 1 replies
  • 1 likes

Superuser Contribution Student Premium Issue

Hi, I am trying to subscribe student premium plan. When I try to verify my student information, the website shows 'Unfortunately, we couldn't confirm that you're a student. Please check your details and try again.' What should I do now? Thanks!

  • Newbie
  • Hi, I am trying to subscribe student premium plan. When I try to verify my student information, the website shows 'Unfortunately, we couldn't confirm that you're a student. Please check your det...
  • Ver
  • Spotify Legend
  • 1086 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 1086 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unsuccessful confirmation

USA DeviceI tried on iphone and macbook bothHi guys . I'm trying to get student premium plan but every time i try to confirm I'm student there's this : "Unfortunately, we couldn't confirm that you're a student.Please check your details and try again"...

  • Newbie
  • USA   Device I tried on iphone and macbook both Hi guys . I'm trying to get student premium plan but every time i try to confirm I'm student there's this : "Unfortunately, we couldn't confir...
  • MafeG
  • Spotify Legend
  • 1007 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1007 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium Student Not letting me Confirm Details

When I try to Sign up for the Student discount, all it is asking for is my Name, school, and Date of Birth. When I put all of the information in, it says that it cannot verify that I am a student and I have tried multiple times and went on the FAQ to...

  • Newbie
  • When I try to Sign up for the Student discount, all it is asking for is my Name, school, and Date of Birth. When I put all of the information in, it says that it cannot verify that I am a student and...
  • Elena
  • Moderator
  • 1473 Views
  • 4 replies
  • 0 likes
  • Premium for Students
  • 1473 Views
  • 4 replies
  • 0 likes