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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • rdeluva7
  • Visitor
  • 22384 Views
  • 17 replies
  • 0 likes
  • Premium for Students
  • 22384 Views
  • 17 replies
  • 0 likes

Superuser Contribution Charged wrong as a student

Hello, I’ve been using Spotify premium for many years now. Since 2 years as a student. I verified it 1 month ago but since 2 months I get charged the wrong price. I pay 9,99€ but as a student I should only pay 5€ Can somebody help me? I don’t know ho...

  • Casual Listener
  • Hello, I’ve been using Spotify premium for many years now. Since 2 years as a student. I verified it 1 month ago but since 2 months I get charged the wrong price. I pay 9,99€ but as a student I shoul...
  • Kiril
  • Moderator
  • 593 Views
  • 1 replies
  • 1 likes
  • Premium for Students
  • 593 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't reverify for student subscription

I received an email saying that my student subscription would expire in a month unless I reverified. I clicked on the link but all it does is take me to my account page. I'm 99% sure I haven't used up the 4 year limit, so I'm not sure why it's not le...

  • Newbie
  • I received an email saying that my student subscription would expire in a month unless I reverified. I clicked on the link but all it does is take me to my account page. I'm 99% sure I haven't used u...
  • Mihail
  • Spotify Legend
  • 562 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 562 Views
  • 1 replies
  • 0 likes

Solved!! Error on changing payment details

PlanPremium for StudentsCountryBrazil My Question or IssueWhen I try to change the Premium for Students plan payment details, using a credit card from Crypto.com, I get the following error:"The payment failed. Please try again, use a different paymen...

  • Casual Listener
  • Plan Premium for Students Country Brazil   My Question or Issue When I try to change the Premium for Students plan payment details, using a credit card from Crypto.com, I get the f...
  • Luan
  • Spotify Star
  • 1304 Views
  • 7 replies
  • 1 likes
  • Premium for Students
  • 1304 Views
  • 7 replies
  • 1 likes

Superuser Contribution Problemi con sottoscrizione abbonamento studenti

Qualche settimana fa feci la verifica per vedere se ero idonea all’abbonamento studenti, senza però proseguire, infatti non avevo nemmeno inserito i dati della carta di credito e dal mio account risulta sempre il piano gratuito. Oggi volevo sottoscri...

  • Newbie
  • Qualche settimana fa feci la verifica per vedere se ero idonea all’abbonamento studenti, senza però proseguire, infatti non avevo nemmeno inserito i dati della carta di credito e dal mio account risu...
  • Alex
  • Spotify Legend
  • 1980 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1980 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reverify student discount

I just received an email saying “In a month's time, your Premium Student with Hulu and SHOWTIME plan expires. To keep your student discount, you need to reverify that you’re enrolled in an accredited college or university”. However, it has not even b...

  • Newbie
  • ...ccredited college or university”. However, it has not even been 6 months since I have subscribed as a student.    Plan Premium for Students Country U.S.A. Device (iPhone X, HP laptop, and i...
  • Mario
  • Spotify Legend
  • 850 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 850 Views
  • 1 replies
  • 0 likes

Student authentication

I cannot authenticate as a student as Spotify only considers my University as ONE Faculty and directly redirects me to the website of a Faculty that is not mine. If I search for my faculty, I can’t find it, only my university and I cannot authenticat...

  • Newbie
  • I cannot authenticate as a student as Spotify only considers my University as ONE Faculty and directly redirects me to the website of a Faculty that is not mine. If I search for my faculty, I can’t f...
  • Maxim
  • Spotify Star
  • 542 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 542 Views
  • 1 replies
  • 0 likes

Superuser Contribution You have already redeemed this offer.

A few months back I had verified THIS (my one and only) account for Spotify student. But I never actually activated the service and kept using the free version instead - I had changed my mind on paying for the service. Now, fast forward a couple of m...

  • Newbie
  • ...aying for the service. Now, fast forward a couple of months, I have once again decided to get premium, but when I press on the "Spotify for students" page and fill in my information, it says "you have a...
  • Elena
  • Moderator
  • 2709 Views
  • 2 replies
  • 16 likes
  • Premium for Students
  • 2709 Views
  • 2 replies
  • 16 likes

Superuser Contribution SheerID problems

PlanFreeCountryAustralia DeviceiPhone 6 PlusOperating SystemiOS 12 My Question or Issue When I am verifying for Student Discount,I inserted my Australian phone number,started with “0405” (VODA AU). And then there pops out “phone number‘s country code...

  • Newbie
  • Plan Free Country Australia   Device iPhone 6 Plus Operating System iOS 12   My Question or Issue  When I am verifying for Student Discount,I inserted my Australian phone nu...
  • CarlosE
  • Moderator
  • 877 Views
  • 3 replies
  • 2 likes
  • Student
  • 877 Views
  • 3 replies
  • 2 likes

Superuser Contribution Student Discount No Longer Works

PlanPremiumCountryScotlandDeviceiPhone XR My Question or IssueI've been having an issue with my Spotify student discount. I have had Spotify since November 2017, I then activated my student discount in March 2018. I got a notification in November of ...

  • Casual Listener
  • Plan Premium Country Scotland Device iPhone XR   My Question or Issue I've been having an issue with my Spotify student discount. I have had Spotify since November 2017, I then activated...
  • Jeremy
  • Spotify Legend
  • 736 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 736 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Premium for a teenager

Hi, I'm a student in Turkey; going to a middle school. Can i use the adventages of Premium for Students? At: home --> help, it says i need to go a university. Btw, im 8th grade.

  • Visitor
  • Hi, I'm a student in Turkey; going to a middle school. Can i use the adventages of Premium for Students?  At: home --> help, it says i need to go a university.   Btw, i...
  • Ver
  • Spotify Legend
  • 3092 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 3092 Views
  • 3 replies
  • 0 likes

Superuser Contribution Stuck on verification page

PlanCurrently Free/ Trying to start Premium StudentCountryCanada DevicePCOperating SystemUbuntu and Windows 10(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I've r...

AlFa916_0-1636122175495.png
  • Regular
  • Plan Currently Free/ Trying to start Premium Student Country Canada   Device PC Operating System Ubuntu and Windows 10 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating Sys...
  • Jiaqi
  • Casual Listener
  • 1153 Views
  • 12 replies
  • 0 likes
  • Premium for Students
  • 1153 Views
  • 12 replies
  • 0 likes

Premium for Study Abroad Students

Hello, I am trying to activate a student subscription while studying abroad. I am from the US, so I have an American card, but my country is set on UK, since that's where I'm studying. When I try to make my payment, I get an error message saying my p...

  • Newbie
  • Hello, I am trying to activate a student subscription while studying abroad. I am from the US, so I have an American card, but my country is set on UK, since that's where I'm studying. When I try to ...
  • Maxim
  • Spotify Star
  • 501 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 501 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student premium abroad

PlanFreeCountryFinland/MexicoDeviceiPhone 12plusOperating SystemiOS 14 My Question or IssueI study and live officially in Finland and I had gotten a student premium. I left for exchange to Mexico in August and I forgot my bank card home which meant t...

  • Newbie
  • Plan Free Country Finland/Mexico Device iPhone 12plus Operating System iOS 14   My Question or Issue I study and live officially in Finland and I had gotten a student premium. I left f...
  • MafeG
  • Spotify Legend
  • 490 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 490 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to redirect and resubscribe after paying for Student Plan

Plan - Student Plan of Rs. 59Free/Premium - PremiumCountry - India My Question or Issue My account has a verified student status till 24/02/2022 however due to recurring payments in India, I have to pay for Spotify every month but when I tried paying...

  • Casual Listener
  •       Plan - Student Plan of Rs. 59 Free/Premium - Premium Country - India     My Question or Issue   My account has a verified student status till 24/02/2022 ...
  • LakshayNagpal
  • Casual Listener
  • 1258 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 1258 Views
  • 2 replies
  • 0 likes

Superuser Contribution Student Account

CountryCanadaDeviceiPhone 11Operating System(iOS 15.1) My Question or IssueI changed my plan back to a student account last month when I noticed it charged me 11.29. I didn’t know every year you have to confirm that your a student to continue with th...

  • Newbie
  •   Country Canada Device iPhone 11 Operating System (iOS 15.1)    My Question or Issue I changed my plan back to a student account last month when I noticed it charged me 11.29...
  • Jeremy
  • Spotify Legend
  • 581 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 581 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play any podcasts on ipad pro or android, I've reinstalled many times

PlanPremiumCountryCzech republicDeviceiPad pro, OnePlus 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOn both of my devices I can't play any podcasts, when I search for them nothing shows up and if I can it just does no...

  • Newbie
  • Plan Premium Country Czech republic Device iPad pro, OnePlus 6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue On both of my devices I can't play a...
  • Jeremy
  • Spotify Legend
  • 380 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 380 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stuck on "You're verified" page

 Hi, so I just got verified by Sheer-ID and I have been trying to subscribe to premium. However, when I select the student plan, it sends me to this page in the photo attached. I tried it on multiple devices and I even tried going on incognito mode t...

E6BE69A1-7D0D-4BA3-8CF6-30CFDAD4AC25.png
  • Casual Listener
  •   Hi, so I just got verified by Sheer-ID and I have been trying to subscribe to premium. However, when I select the student plan, it sends me to this page in the photo attached. I tried it on multip...
  • Ver
  • Spotify Legend
  • 666 Views
  • 6 replies
  • 0 likes
  • Premium for Students
  • 666 Views
  • 6 replies
  • 0 likes

Superuser Contribution Cannot login in my university site

PlanPremium StudentCountryBrazil The student site the autenticator redirects me is not the student one. My student email cannot login in this site because it's only for professors and administrators, I even contected the university IT department and ...

  • Casual Listener
  • Plan Premium Student Country Brazil   The student site the autenticator redirects me is not the student one. My student email cannot login in this site because it's only for professors and ...
  • Ver
  • Spotify Legend
  • 1166 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 1166 Views
  • 3 replies
  • 0 likes

Superuser Contribution Student Premium

USA DeviceiPhone 11 ProI was paying for Student Premium since I started, however it got switched without my permission to regular Premium. I tried to change my plan, but it said that my student credentials were already being used on another account. ...

  • Newbie
  • USA   Device iPhone 11 Pro I was paying for Student Premium since I started, however it got switched without my permission to regular Premium. I tried to change my plan, but it said that my ...
  • Eni
  • Moderator
  • 841 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 841 Views
  • 1 replies
  • 0 likes

Superuser Contribution Refund of £14.99

I would like a refund please of £14.99. I have had a student premium account with Spotify ever since I started college, which was 2 years ago. I have always had £5.99 taken out my account every month, yet this month they took out £14.99 which they ha...

  • Casual Listener
  • I would like a refund please of £14.99. I have had a student premium account with Spotify ever since I started college, which was 2 years ago. I have always had £5.99 taken out my account every month...
  • Ver
  • Spotify Legend
  • 1255 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 1255 Views
  • 3 replies
  • 0 likes