Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
So I am currently registered as a student in the United States, however whenever I try to subscribe to spotify student premium, the US does not show up as a country. Does the discount not work in the US? The research I've done on the internet seems t...
I'm trying rescue the invite (premium student), but the link is broken. i'm in Brazil
I recently joined Spotify premium , however I can only play my likes and downloads offline . I cannot search or listen to another songs when I am offline . How should I fix this ?
Gostaria de saber se eu assinar o plano universitário, a outra pessoa que eu dividia meu antigo plano (duo), terá acesso? Ou devo excluir minha conta e criar uma nova?
I don't know why is this happening. I am getting ads regularly?
My spotify (free) on my cell phone has one email address. However, I used a different email address when I purchased Premium through my desktop computer. I tried to change my email in Spotify on my cell phone, but it states that email already exists....
I logged in to another device while I had bought yearly time of premium
I am a college student and have had the premium plan for college students for 1 year, and I know I could have it for at least 4, so why can't this freaking app just accept my documents?
PlanFree/PremiumPremium CountryFirst UK, now NigeriaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Samsung s21 ultraOperating System(iOS 10, Android Oreo, Windows 10,etc.)AndroidMy Question or IssueI am a uk student using student discount....
PlanPremiumCountryCanada My Question or IssueMy student plan expires on the 26th of June, but my next bill is supposed to be on the 21st. Will I have spotify premium with the student discount until July 21st? Or will it expire on the 26th of June? Th...
Отправляла и справку о зачислении и студенческий билет ничего не подошло. Теперь срок для подписки истёк, документы ведь были достоверными.
PlanFree/PremiumCountryIndonesiaDeviceiPhone 7Operating SystemiOS 13 My Question or IssueCan I use Spotify duo while also using Student Plan?
i am going to pass to a student premium account, i was searching for USA, and does not appear, and i study in the USA
Me aparece un etiqueta que dice: Al parecer, ya aprovechaste el periodo de prueba de Premium antes. Por eso, no eres elegible para esta oferta. Pero no te preocupes, igual puedes obtener Spotify Premium. Nunca me suscrito a premium
I am trying to renew my subscription for premium for students but whenever I submit my student verification in SheerID the page always says "Please enter an eligible school" and there are no list of schools under the name of college/university drop d...
PlanStudent PremiumCountryUSA My Question or IssueHulu not working. My services on the spotify account do not show 'activate' Hulu instead I get 'start watching' -> clicking this button opens up Hulu which asks for its own subscription services.
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
o Spotify descontou do meu cartão 19,90, o meu plano é o universitário de 9,90. Como faço para reaver meu dinheiro???
PlanPremium StudentCountryIndiaDeviceRedmi Note 6 ProOperating SystemAndroid My Question or IssueHad to reverify that I'm a student, and that was successfully done, but then my recurring payment kept failing for this month. When I open my main accoun...
Hello, few minutes ago I tried to use premium student, I logged in with my codes however nothing happed, then I tried again but it said that I have already used it, now I have no premium and I can't use mine, can you help me ?PlanFree/PremiumCountryG...