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Premium Student

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Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

134419 Views

98 replies

137 likes

Premium for Students
  • 134419 Views
  • 98 replies
  • 137 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31513 Views

19 replies

1 likes

Premium for Students
  • 31513 Views
  • 19 replies
  • 1 likes

Superuser Contribution PROBLEMA PARA PAGAR POR PSE

Ayer me aprobaron el descuento de estudiantes, en mi país (Colombia) existe la opción de pagar por medio de PSE, este método de pago esta disponible para los tres principales planes (el individual, el duo y el familiar) pero no está disponible para e...

Casual Listener

Ayer me aprobaron el descuento de estudiantes, en mi país (Colombia) existe la opción de pagar por medio de PSE, este método de pago esta disponible para los tres principales planes (el individual, e...

JTEVAN

Casual Listener

848 Views

2 replies

0 likes

Premium for Students
  • 848 Views
  • 2 replies
  • 0 likes

Superuser Contribution why can't i buy premium? Spotify is not taking my payment.

whenever i key in my bank details, there's a grey page that says the web address have been shifted and it's not taking my payment. I'm trying for the student plan and I'm already a verified student for a year.

Visitor

whenever i key in my bank details, there's a grey page that says the web address have been shifted and it's not taking my payment. I'm trying for the student plan and I'm already a verified student f...

Julian

Moderator

1344 Views

1 replies

1 likes

  • 1344 Views
  • 1 replies
  • 1 likes

Solved!! early graduate not old enough for student account?

I have a 15 year old high school graduate (he graduated 2 years early) that has recently enrolled in our local junior college (one that is on the Spotify approved list). he currently pays for his own spotify subscription and now that he has a .edu em...

Casual Listener

I have a 15 year old high school graduate (he graduated 2 years early) that has recently enrolled in our local junior college (one that is on the Spotify approved list). he currently pays for his own...

summer84

Casual Listener

485 Views

1 replies

0 likes

  • 485 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can’t play my playlists and I can’t even listen to it on my phone/tablet

I played my playlists all day and every night I check it and it works every time but now my playlists don’t work anymore. It keeps saying that it is unavailable and now I can’t get it back to the way it was before. I haven’t had this issue before. I ...

Regular

I played my playlists all day and every night I check it and it works every time but now my playlists don’t work anymore. It keeps saying that it is unavailable and now I can’t get it back to the way...

ElijahGg

Casual Listener

26485 Views

14 replies

0 likes

  • 26485 Views
  • 14 replies
  • 0 likes

Superuser Contribution Não consegui fazer minha solicitação para obter premium estudante

Ao fazer minha solicitação preenchendo apenas meu nome e a instituição que curso apareceu a seguinte mensagem "Provedor de identidade desconhecido ou inutilizável", não consigo voltar e nem prosseguir com o pedido.

Visitor

Ao fazer minha solicitação preenchendo apenas meu nome e a instituição que curso apareceu a seguinte mensagem "Provedor de identidade desconhecido ou inutilizável", não consigo voltar e nem prossegui...

Vasil

Moderator

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify premium student account payment not working

I verified as a student and been trying to make payment for premium but payment failed. After trying another card it also failed. What should I do now to make payment succeed?

Visitor

I verified as a student and been trying to make payment for premium but payment failed. After trying another card it also failed. What should I do now to make payment succeed?

Vasil

Moderator

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

I payed 10€ per month as a student. Can I get these 5€ per month back?

I forgot to send my student document again to extend my student account and payed 6 month long 10€ and not 5. Can I get those 30€ back? Now I got today the student account again.

Visitor

I forgot to send my student document again to extend my student account and payed 6 month long 10€ and not 5. Can I get those 30€ back? Now I got today the student account again.

Maxim

Spotify Star

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution O can't open verification link

After I verified my student account in university portal I got email. And when I want to continue with this link it opens 404 not found

Visitor

After I verified my student account in university portal I got email. And when I want to continue with this link it opens 404 not found

Not applicable

428 Views

2 replies

0 likes

  • 428 Views
  • 2 replies
  • 0 likes

Payment method isn't working

It keeps saying payment method failed despite using my different cards

Visitor

It keeps saying payment method failed despite using my different cards

Maxim

Spotify Star

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution defalarca öğrenci olduğuma dair belgeler yükledim kabul etmiyor. neden?

kaç aydır öğrenci olduğuma dair belgeler yüklüyorum kabul etmiyor. öğrenciyim ve kaç defa premium için para ödedim. !!!

Visitor

kaç aydır öğrenci olduğuma dair belgeler yüklüyorum kabul etmiyor. öğrenciyim ve kaç defa premium için para ödedim. !!!

AndresM

Moderator

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

Why can't I reverify my student account?

I'm a student and I missed the timeline for reverification because of a tough personal situation I was dealing with. It should not be this difficult to reverify my account. The reverification link says "Unfortunately, we couldn't confirm that you're ...

Visitor

I'm a student and I missed the timeline for reverification because of a tough personal situation I was dealing with. It should not be this difficult to reverify my account. The reverification link sa...

Maxim

Spotify Star

437 Views

1 replies

0 likes

  • 437 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kicked out of Student account

I started my premium student account 5 months ago and today suddenly my account is a normal Spotify Premium Account even though it says that I can have the student premium to up to 12 months. I tried to verify as a student again but it can't find me ...

Visitor

I started my premium student account 5 months ago and today suddenly my account is a normal Spotify Premium Account even though it says that I can have the student premium to up to 12 months. I tried...

Yordan

Moderator

979 Views

1 replies

0 likes

Premium for Students
  • 979 Views
  • 1 replies
  • 0 likes

Superuser Contribution I've been charged 9,99 when I have student premium

PlanPremiumCountrySpainDeviceXiaomi mi11iOperating SystemAndroidI've been charged as standard premium when I had student premium, and 12 months hasn't past since I got it and I'm still at the university.

Visitor

Plan Premium Country Spain Device Xiaomi mi11i Operating System Android I've been charged as standard premium when I had student premium, and 12 months hasn't past since I got it and I'm stil...

Elena

Moderator

499 Views

3 replies

0 likes

Premium for Students
  • 499 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Ads on premium student subscription

I have a Premium Student subscription and my payments go through every month, yet I still get the occasional ad around the beginning of a podcast for example.Why is that? I know these aren't the podcast's paid sponsorships.

Visitor

I have a Premium Student subscription and my payments go through every month, yet I still get the occasional ad around the beginning of a podcast for example. Why is that? I know these aren't the po...

Jdayc

Visitor

2787 Views

5 replies

0 likes

Premium for Students
  • 2787 Views
  • 5 replies
  • 0 likes

Superuser Contribution Used inactive Hulu account for Spotify and Hulu doesn’t work

I just signed up for Spotify Premium for Students and I went to go activate my Hulu subscriptions and I used the same email as I have on my Spotify account. Problem, I believe, is the Hulu account activate was previously inactive and now it won’t let...

Visitor

  I just signed up for Spotify Premium for Students and I went to go activate my Hulu subscriptions and I used the same email as I have on my Spotify account. Problem, I believe, is the Hulu a...

Novy

Moderator

385 Views

1 replies

0 likes

Premium for Students
  • 385 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing my plan into premium student

CountryIstanbul/Turkey I was using the family plan for a year but i decided to change into the student plan even tho i'm verified i can't change into the student plan. I get this error:

Newbie

Country Istanbul/Turkey   I was using the family plan for a year but i decided to change into the student plan even tho i'm verified i can't change into the student plan. I get this error: ...

Alex

Spotify Legend

649 Views

1 replies

0 likes

Premium for Students
  • 649 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue with changing Premium to Student

PlanPremiumCountryOman/Canada My Question or IssueHi there! I am having an issue with changing my Premium plan to the one with the student discount. I had a premium plan when I was in Oman. I have recently moved to Canada and followed the steps in or...

Newbie

Plan Premium Country Oman/Canada   My Question or Issue Hi there!   I am having an issue with changing my Premium plan to the one with the student discount. I had a premium plan whe...

Elena

Moderator

383 Views

1 replies

0 likes

Premium for Students
  • 383 Views
  • 1 replies
  • 0 likes