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Spotify Student Cancelation

Spotify Student Cancelation

Plan

Premium Student

Country

 Brazil

Device

Her device Motorola Moto G4 Plus

Operating System

Android Nougat

 

My Question or Issue

Emprestei meu Documento da Universitário para minha Ex namorada ainda quando namoravamos, não quero mais que ela use meus dados para obter esses desconto, posso provar que ela está usando meus dados de estudande. Her e-mail: *snip* 

Reply
1 Reply

Hey @user-removed.

 

Thanks for reaching out on the Community. We hope you don't mind us helping you in English, since this is the official Community language 🙂

 

Unfortunately if she has access to your student documents, she can sign up for the student discount using them.

You will have to get in touch with her and tell her that she needs to get in touch with our Customer Support team. They will be able to transfer the student discount to your account after some verification from both of you.

However, if she doesn't agree to that, unfortunately there isn't a lot we can do, and you will have to find anothe way to resolve the conflict.

Hope that helps! Let us know if you need anything else.

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