Student Account

[Sam2456]

Country

Canada

Device

iPhone 11

Operating System

(iOS 15.1) 

My Question or Issue

I changed my plan back to a student account last month when I noticed it charged me 11.29.  I didn’t know every year you have to confirm that your a student to continue with the plan. After confirming that I was a student -it made me log into my school account, i went back on the plan after receiving an email. Today I noticed I was charged 11:29 again even thought I’m suppose to be on the student account and pay 5.64. I’m confused and would appreciate some help 

[Jeremy]

Hi there @Sam2456,

Thank you for reaching out to the Community.

In this case we suggest that you contact our customer support so that they can have a closer look directly backstage what's been going on.

Let us know how everything goes 🙂

Take care!